Farfetch

I literally do not know why there are so many bad reviews! Me and my family have been shopping on Farfetch.com for 3 years now and only had the most positive experiences Items were received quickly, packaged beautifully and we love the free shipping and returns (especially the free DHL pickup!) so its super convenient if something doesn't work for you. Their pricing is amazing and the selection is hard to compete with! I never shop in my local department stores anymore (I live near NYC) and literally only shop Farfetch. I definitely can vouch for their amazing service and 100% customer satisfaction and I shop ALOT. And I only buy very high designer items.

The only reason why I gave four stars was because in the picture the color of the cap looked a different nicer brighter red but when I received it, the color is burgundy not what I expected. But over all Good experience

Awful online store! Customer focus is below zero! I do not recommend anyone to use this service, it is much better to pay more (and it is not always so) and buy in official stores or in buyers. They cheat with promo codes which in a result doesn't work. The delivery took 2 weeks, which should be delivered in 1 week. My goods lay in for several days since we could not agree with contact centre the delivery time, although I indicated that the prou=ducts could be delivered any day from 9-14.
Put one star for the packing

I was pretty nervous at first after seeing some of the other reviews. I placed my order just three days ago and the package arrived today. I purchased a jacket that I could not find anywhere in the us and for about $300 less (even including duties/shipping). I called their customer service before placing my order to make sure there would be no additional charges. My item arrived neatly packaged and it perfect condition. I was happy with the fit so I did not have to return it. The boutique I ordered from is Spazio Pritelli in Italy.

Customer service is non-existing. You have to hold on the phone for over an hour every time you call. And when they answer, they have no clue of what's going on. Further more they LIE that the order is sent out, but when confronted about tracking #, they keep lying that it will be provided within 24 hours via email. Bull$#*!ers, that's what they are. Also, couple times right after (next day) i purchased item, it goes on sale further, and when i called to ask for adjustment, they flatly refused it. Order is not even sent out, but they still refuse to issue adjustment. Items are authentic, but the way they conduct business is horrible. Proceed at your own risk.

I have purchased a couple of times with Farfetch and been happy however there was nothing wrong with these purchases. My last 2 purchases have included a faulty item and a non delivery of order. They have completely unhelpful and washed their hands with both issues offering no real reason behind it. I will never order form this company again. I have lost over £1000 now in puchases that have either not been received or not fit to wear. Disgusting. I feel so upset and let down. Please do not make the same mistake.

I sent back a return with dhl personally in Ontario, California and they claimed they never received it so did not refund my money.

Please do yourself a favor and do not order from this website! They are greedy and shady, they just take your money and claim they didn't receive item when it was shipped with their return label.

Do not purchase from this website, you have been warned. There are so many other legit websites that are better!

Don't make the same mistake that I did, they claimed I never returned item and stole my money! Beware!

Terrible customer service.
An item has no arrived.
Confirmed by DHL as lost- never left warehouse to be delivered.
Farfetch refuse to refund me the money- asked me to claim via DHL and DHL confirm that farfetch need to place the claim through as they are the client (which makes sense to me)
I am from Australia- is there a fair trade ombudsman that i can contact- i am seeking legal advice based on this.
However lawyers are looking into a ombudsman first.
If anyone can send me any help that would be much appreciated. Please email me at *******@hotmail.com.
Thank you again

I have tried to contact Farfetch several times from Australia and the phone number continually rings out with no answer despite the website saying they are available to answer 9am - 6pm. This smells of a very dodgy website. Do not purchase

Took my money cancelled my order on the next day and still have not gotten my refund or item as of yet. Called the customer service and they claimed that my order was sent to another merchant who is sending my order after holding my money for a month. I will be contacting the BBB on them. Call

Ive ordered a few items which arrive within a few days packed in a very careful way. Their service is very professional and the choice of items are beautiful

Highly recommend this site for any who appreciates high quality designer items

I am really starting to dislike this company now which is painful because I use to love it, will never acknowledge a coupon, the rep here in Canada don't even care about the clients feeling, plan never to shop here again

I ordered some designer trainers from Italy and they areivwd incredibly quickly and were exactly how I expected them to be like. I am very happy with my purchase. Congratulations for such an efficient service.

Don't buy from this company. Refused to pay a legit refund because their courier lost a package. They picked up all 3 from my house and then only refunded two, saying that the courier doesn't remember taking the 3rd. Case closed. Won't take responsibility and refusing to release any details of the ‘investigation' and saying that unless I have surveillance footage that they side with the courier despite it being 100% untrue. Customer service admits that really they know it's their fault but won't return the money nonetheless. Total scammers. Outnet is a way better company all around with better products and amazing customer service.

Recently I ordered couple of time with Farfetch.
They never disappointed with product or with customer service.
I would like to recommend everyone to get this experience by placing an order with them.

I was led to this site a few times from other sites like Pinterest or Shopstyle, but every single time I found items there for up to 50% higher prices than on other sites. For example, some DVF bags that were totally overpriced, and today a Tory Burch tunic that is supposedly on sale, but with a reduced price above the original sales price on toryburch.com. They might have some items that you won't find elsewhere, but I can only recommend to do proper price research before buying.

Watch out for these scammers!

After online shopping for over 20 years I never experienced such a bad after sale service!

No service after sale at all!
I returned my package with the DHL service and it seems somehow the package went missing!
I have proof of return, but Farfetch put practically NONE of effort to solve this case. Very de-shaming company where they put everything but the customer first! I barely get respons of them. While its absolutely their responsibility to contact the delivery service to find out what happend.
I still did not received any refund so far ( €137)
If they wont take their responsibility soon, I will definitely take further steps myself to solve this case!

Update: after more then a month of "investigating" I did get my refund. Took a long time but after all the case is solved..

So I was a bit hesitant about Farfetch and in particular their partner boutique Vitkac. I read a few reviews about the poor experiences with Vitkac and was worried my order would be in danger.

However, Vitkac delivered my item just fine and quite swiftly. I placed my order on a Thursday evening and received my item Monday afternoon. The shoe was in brand new condition and packaged well enough. The shoe box had some marks and stains on it but that's irrelevant.

The shoe I purchased was $295 after discount. It goes for $475 full retail price at Burberry. I think I got an amazing deal and you can't find a better deal than that anywhere else --- even eBay.

Time to save up some money for some future orders.:)

+1 to Farfetch, Italist, Raffaello Network and all the similar sites out there

I made the order, after that I've changed my mind regarding an item that I've purchased. I've contacted the support team via email THREE different times before the order was shipped asking them to specifically cancel the item, yet I get replies but no reply regarding my request! Ive told them that its better to cancel now rather that returning it once it arrives, yet still no answer. To say the least, I was expecting a better service and more professionalism.
Thanks,
Salman.

I got a Versace ring from Farfetch for my birthday. A year later it's broken half and I got no replacement or solution for this problem. Farfetch refused to replace it or to repair it when it's clearly poor product quality.
Would not recommend anyone to get your accessories from Farfetch.

Before I get refund, I contact the credit card company directly to dispute. From this experience I do realize that Farfetch is the company I cannot wait for them to act. I have been waiting for at least 10 days, consistently checking the order status and calling customer service, in the end they ask me to cancel the order and send me an email saying that product is out of stock. But the product is still available online with its original price. I really don't want to know and don't want to dig into why this was happening. The only thing I could do is to get away from this website. End of the story.

As usual, Farfetch has maintained consistency in its customer experience across all its participating boutiques. Buying from Blondie has been a great experience. Wish it well. FF is one of my top online retailers; i can choose the lowest price offered in the pool of merchants
Alexandar, Dubai, UAE

I have ordered slim fit jeans and have received a skinny fit model. The wrong description on website. The shipping was quite fast and I had to return the parcel. Very satisfied with the customer service and Sara´s help throughout the process. I´m waiting to have the money back to my account tho.