Farfetch

Absolutely seamless transaction. Ordered and the order was processed and fulfilled almost instantaneously. Delivery to Australia from Europe in days seems miraculous with most businesses experiencing significant delays currently. Great work Farfetch!

Very nice soft, green peace of clothing. Satisfied with the quality. Fast delivery. Delivery service messed up at first, but next day i eventually received my package. Overall satisfied. Farfetch should make sure that deliveries are actually delivered by the courier to the addressee, not just unloaded somewhere.

I just got the most disturbing post on Facebook from PETA! It's a picture of a rabbit in a cage (unrecognizable) being tortured by having its fur yanked out alive so farfetched can make angora clothing with it. This is sick, inhumane and should be illegal. People do not buy from this company. Please!

Truly fantastic service and quick delivery. Perfect for a pay day treat! It will be hard not to spend at farfetch.com every month. Gift wrapped and presented in perfect condition. New favourite online boutique store!

Sold me a crossbody bag that arrived soiled with non-removable stains. Suede obviously worn. Did not respond to request for return and refund. Will be disputing with my credit card company and flag this as fraud.

It would appear that ordinary customer service does not apply to this company, a Marc Jacobs handbag was purchased, the zip broke after three uses and they will neither replace or refund the bag after 6 months of emails and photos going back and forth. Stay well clear.

I shop with farfetch regularly. And I've NEVER Been disappointed. Their prices are fair and everything is fire. All the name brands can't go wrong. And never feel bad when anything goes out of stock because they will restock and notify you when they do. Keep it up guys I'll always be a loyal customer

Farfetch have beautiful items from great designers, I bought some shoes on sale that came in perfect condition but when I opened the shoe box, they look nicer than online.
They deliver very fast through DHL and I am very satisfied with their services.

Martha

Wow fast shipping fast service and ease of use of their website. I was scared at first not knowing if this is a legit website since there are so many fakes ones out there. But I'm glad I found these guys and gals I'll definitely be shopping with them again for all my sold out stuff here in the USA

I ordered $200 leggings twice and they keep sending me the wrong item! I tried to get a resolution but you can't get anyone on the phone. DO NOT shop here - try another luxury site like matchesfashion.com or netaporter.com!

Do not use this company…ordered a shirt which was large….spent the last 3 months trying to exchange it for a medium but met nothing but resistance and excuses despite returning it by recorded delivery within days.
I don't believe they have any after sales service just someone behind a keyboard who just confirms how unhelpful the company is!

I love everything in this website, it's my favourite
Fast delivery, awesome service.
I have been shopping with them for years, never had any problem.
Thank you Farfetch for your professionalism & dedication.

Excellent selection of merchandise. Excellent graphics on the website make it easy and accurate to determine your size. Great prices with many choices. Customer service is excellent. No glad handling here! Easy returns with fast crediting to your account. Delivery time is exceptional. Packages usually arrive within 3 days from most European boutiques. Selections come gift wrapped, not tossed in a box with tissue paper.

I am running out of superlatives when writing a review about my experience with Farfetch. Everything about farfetch's service is prompt and precise and not forgetting the high end luxury brands on offer.

Wonderful experience, just love shopping Farfetch, my favorite online store by far. Wow. Shipped all the way from Germany and it arrived here in Central California within a few day! So glad I purchased this tank, love the fit and what a beautiful color too! Thank you so much and look forward to more cool finds

Farfetch sent wrong size. When contacted, I was told to return and re-buy. The same item has now been doubled in price. Complete waste of time and effort. No wonder my friends were telling me to avoid this company. I will never buy from Farfetch again.

My first purchase with Farfetch went wonderfully - it arrived really quickly, even during Black Week, which I thought would affect the speed of delivery. The item was in perfect conditions as well as the environment friendly package. Highly recommend.

Disgusting service, think very hard about buying any item you have not tried on first as they are full of excuses as to why you cannot exchange or return it.
I'd expect a lot more from a business bearing in mind the amount of money I spent on my wife's anniversary present.

Quick shipping.
Fast customer service responses.
Logical shipping fees.
Quality products.
We usually go to Farfetch because the inventory is unique and unlike other high-end fashion brands, we find limited edition SKUs.

So angry, I just went to purchase two pairs of shoes for my bridesmaids on Farfetch. 2 days later I get an email saying they want photocopies of my drivers licence/passport and credit card! I'm sorry, but in this day and age, go and get Verified by Visa. Seriously, I have a mind to contact friends I know in the legal industry who work around data protection. Their explanation of what they do with my data (oh I think our finance team destroy it) afterwards is not satisfactory. There is NO way I am sharing my passport details with you, this has got to be a scam. How can you run a legitimate online business without the proper tools to do so, and not warn your customers this is a policy at the time of purchase? Will not be using again.

Terrible, convoluted returns process. I lost $1,000 because Dhl did not show up and ff was not organized enough to help me reschedule within the five day window. Atrocious lack of professionalism dealing with my issue. I was promised a credit with the boutique that never materialized. I will not shop here again. Try netaporter or yoox for designer clothing.

Would give zero stars if possible. Worst customer service experience of my life. Size was incorrectly given in Italian on their website and they refuse to refund me $50 in shipping costs. Or at least I think they refuse because they just STOPPED responding to my emails and the return is due tomorrow. Had to turn the dispute over to my credit card company. Can't believe these people can stay in business operating like this.

I have been using Farfetch for a while. On my third order, I have ordered 2 sunglasses as well as some other products together.

Sunglasses shipped from sunglasshut, and in the app it's been indicated that they will be shipped together. Once I receive the package, there was only one.

I simply file a report, call the customer service by hoping this as a simple and honest mistake that will be compensated quickly. It did not! A few days later, I received an email they can't return because the 'partner' confirmed that they delivered both products.

This is quite literally stealing. I don't see anything else here. The biggies nonsense I have experienced in online shopping so far.

I will be following my legal rights, be away from them!