Farfetch

I tried it for a couple of times, whenever they are offering coupons, they don't let me check out, saying that there's a problem with my credit card. I feel like whenever there's an issue on their side, maybe it's a technical issue, or they oversell, they all use "An error occurred while processing your payment. Please try again or feel free to try another form of payment" as an excuse. It happened four times already.

I accidentally entered the wrong address. I caught it after the order was processed but didn't leave warehouse yet. They told me couldn't make any changes to the address or to return to sender etc. item was delivered without a signature! Now item is lost and I'm going to lose $375! What's customer service for if not to help out when there's a problem? Customer service isn't to reiterate automated systems!

I've purchased and items from this awful platform whiere you will have a problem with switching language to english, in case you a shipping to italy you have to speak italian they think. So, instead of Stone Island shirt I received an empty box and after submitting a claim to Farfetch, they simply answered that all was OK and they didnt noticed any problem with my order. Really? So where is a shirt?
I dont recommend this shop. Their service and client orientation is getting worse day by day.

Do not purchase from this company if you arent positive it will fit! They refuse returns claiming item was damaged and send back item in worse shape then when you sent. Claimed the tags were missing when they were not. I sent pictures showing tags were still in tact and only had the item on for 1 minute before determining it was too small. I have never experienced customer service like this. The item was very expensive and I wish I purchased from a reputable company.

My my experience with the shipping company was poor, they lack and responsibility, they refused to deliver it to me at home and told me to meet up somewhere closer to the driver. I paid a lot of money for the heels The least thing I expect is having a professional shipping company to deliver it to me at my home. I don't need to keep on calling the shipping company so they allow it to happen rather than doing the job correctly. I am not pleased with my experience.

Beware! I never recieved my product and have been denied any ability to get my money back. After a week they said they were confident the courier delivered it to my concierge. Even though there was no signature. A protocol that is always followed. Closed case lost money never again

I bought an item on August 22nd
Sent it back 10 days ago, last week I received an email that the sender got my package but no refund was issued till now.
When I called far-fetched to require about the refund they blamed it on the second party -the boutique that sent me the merchandise.
Now I'm stuck with "the boutique " and have to wait for them while I shopped at farfetch not anyone else.
What do I do?

Farfetch returns are VERY, VERY slow and you are at the whim of the claims their partners make. I was told their partner claimed a denim shirt was returned damaged, a lie. How do you defend yourself against an unknown small retailer thousands of miles away? The possibility of scams and fraud are too high and I will never shop on Farfetch.

I bought a mcqueen bracelet and upon receiving it one of the skulls dropped off. I emailed farfetch and they requested for a picture. I sent it to them and they DID NOT reply me at all. Its been a week and I find it appalling to that they sent a faulty bracelet without having the decency to apologize or offer a replacement.
Its horrfying that such a 'reputable' website cons you into thinking you'll get an excellent service for purchasing a luxury item. But in real life they're no better than chinese websites that are dodgy. They are conmen, just packaged themselves as professionals.
I'm lodging a complaint to the consumer association.

I ordered 2 sets of 2 glasses and only received 1 set. Farfetch is taking their partners word that both items were in the box that was shipped, the fact remains they were not. When I opened the box only 1 set of 2 was included. I weighed the box with the items in I received in it after being told the case was closed and the weight on the shipping label does not match what I received. I believe their intent was to ship the whole order but at some point a mistake was made and I only received half. What's frustrating is they are telling me I received the whole order but I did not.

This company is filled with liars and sheer thieves. You have been lying to me about my refund for almost one month now. And whenever I call, I get told another lie. How incompetent can you lots be? Lying to me in series of emails. And when I phone the support line with my hard earned money, the call gets dropped on me? I will ensure that nobody I know ever use this service. Be wary of this scam called a company. You might be a victim too. AP5MWK

Horrible website and 'customer service'. If there is a problem they do not want to know and you'll be chasing your refund for weeks and weeks. I used to be a customer for past 10 years but never ever again.

This site is the worst shopping experience I have ever had.
I returned an item, which they claimed for 3 months didn't arrive, and then I finally got an email saying they received it 4 months later, but they refuse to answer my emails about how to arrange for a refund or a return of my item to me. I have effectively been scammed out of $250.00. They have no number to contact so you can never resolve issues like this. AVOID THIS SITE! (i'm serious)

Please don't shop in this store. It is the worst place to buy online, their customer service is the worst unprofessional unprepared people you will ever deal with, and they will make the returns impossible for you to get your money back (even after have sent the products back).

I ordered for the first time in Farfetch just to my surprise My order got cancelled. How come they take money even if the stock is unavailable. I hope they return my money. It's a big disappointment from this side.

I placed an order on a Tuesday which was due to be delivered to London from Italy within 5 working days. The next Tuesday came and it was out for delivery. I waited all day at home and then decided to check the UPS tracking system, which had said the item was delivered and signed for by someone i have never heard of. I contacted Farfetch and they said they will be in contact with UPS. It has been 2 weeks as of tomorrow and there is still no update. I am incredibly disappointed with the service as I needed the item as a gift and yet, am left with nothing. I would appreciate a refund as well as some form of compensation for this loss, as I am very upset and doubt I will order again.

I ordered a product from this company, a gift for my sons birthday. Ordered 17/5 shipped 18/5, money from my account 19/5 plus a fee. The order traveled from Sicily to Rome to Leipzig, Luton, Heathrow Brisbane. Then on to my address where it was stopped not able to be accepted by receiver and returned to sender. No -one contacted me about this, i sent 5 emails at least, no responses, I had to make the calls to talk to these morons, each one telling me a different story. Just gotta wonder whats going on here. Seriously weird. Money still removed from my account and they say they received instructions from their payment provider that they could not proceed with the transaction. WTF. How much money was wasted on freight. They could have called i could have verified that the payment had gone through. Never ever, again.

I have sent dozens of emails and tried calling several times. Nobody responds. I'm missing $600 of a refund and either want the shoes or my money! And a response would be nice. I will be sticking to the similar sites that have wonderful customer service!

Farfetch thought I was a fraud. I've never experienced the same problem with any other site before. After processing my payment, Farfetch sent me an email asking for photos of my ID and Credit Card because they believed I was a fraud.
This is BEYOND ridiculous. I told them I will not email my iDs because it may undermine my security. I immediately told them to cancel and I will use another luxury site to purchase shoes for my boyfriend. Thanks for ruining his birthday surprise Farfetch.

What a scam.
I ve bought a pair of shoes fratelli rossetti 274£, they sent from Naples(?) a pair of faulty shoes, with the left bigger than the right, sent them back in less than 12 hours, They refuse the return, stating that the sole has been scratched, while the shoes were in those conditions when arrived.Finally they ve found a stupid for a faulty pair of shoes. Big mistake trust farftech. In any case still waiting for the shoes to be sent back after 2 weeks.

I purchased a dress and tried to return it within the 14 day window but their online website wasn't working. I tried emailing and calling and was just told since now I'm outside the window I'm out of luck. Now I'm stuck with an expensive dress I'll never wear. They also refuse to have managers call, they prefer to just email saying no help. I would chose zero stars if the option is available.

I ordered several pairs of shoes from Farfetch. I returned the ones that did not fit. I did not wear them at all. They took over a month to receive the shoes. I had to contact Farfetch to get a return label and that took a few days. I sent them back and after a month, still have not received my refund on some of the shoes. Today I got an email that they are returning a pair to me because they were damaged. I did not damage them. I tried them on and sent them back. I have never had any company do this to me before. I will never buy from Farfetch again.

Ordered a USD 2k handbag (D&G, shipped from Germany to Australia) n received a shabby broken postage box. There is no extra care n minimum wrapping ( only a cloth covering the bag). The bag is scratched not sure during shipping or it is faulty originally. Hesitating to return it after reading all the terrible return experience. Never purchase from them again for sure. Really a shame for such a beautiful designer bag being handled so poorly.