Farfetch

It's a month since they took 330+ USD and delivered nothing. I was in a lengthy communication with the company (5+ calls and multiple emails that were usually not returned). They acknowledged that the parcel had never been delivered even to my country (DHL returned it to the sender in several days), but refused to return the money. They said until they confirm that the seller gets everything back, they would be holding my money. And it went on and on, and on. At some point they said the money will be back by day X, but it never happened and they again started telling that the seller should confirm the packages are back (DHL claims they did return the package). I wrote to PayPal. PayPal considered the case and returned my money yesterday). Farfetch never returned anything. Do not pay with your cards, use PayPal. Otherwise FarFetch will rob you. Or better stay away from them, there are so many sellers now that sell clothing from Europe for kiddos

The order was in last month and the package was lost, no update or response till now - even I have heard from dhl said the shipment status was unsuccessful. Totally disappointed and wont trust it anymore

Please avoid this company they deliver faulty garments and then blame it on the costumer and never known such bad costumer service either. Extremely not happy. I will never use again! Who gives this company 5 stars must be an employee.

I bought a surprise gift for my wife's birthday, I did not check the wallet when I received it because this is suppose to be a reputable website. I removed the tag and wrap it in a nice gift box. My wife was very happy when she received the wallet because this is what she always wanted (a yellow wallet, does not matter what brand it is). Upon inspecting the wallet she saw a lot of visible scratch on the Prada logo and became upset because she thinks I did not get what I paid for. Birthday surprise become a sad moment.
Contacted customer service and all I got was... well we told you to check it before you remove the tag, $#*! out of luck.
Selling a defective wallet as brand new is a scam.

Have been trying to get a refund for over a month for over $5k of items. Customer service is extremely slow and incompetent. Will take days to get sent a return label. They will try to say your package has been lost or not received by seller so make sure to have receipts

Ordered a dress, they delivered a jacket. Called customer service who was only concerned with the return of jacket and informed me that they would let me know the next day about the dress. Never called me despite numerous emails sent. Have yet to receive dress or the refund. NEVER buy from FARFETCH. Worst experience! Appalling customer service! Complete nightmare!

I ordered a Purse through Farfetch.com (from a store in Italy). 4 days after placing the order, the order status was set to "returned to shipper". Also got a bill from DHL for shipping & taxes, even though they couldn't possibly have attempted to deliver my package, as I was home the whole time, and did not receive any phone calls. I contacted Farfetch.com customer service, and they told me no refund was possible. Even though the product is returned to the store in the same condition, the answer I got was: "Since you were not available for delivery, the package was returned to shipper. Please understand that you are liable for the duties that could occur on this shipment." This is the worst shopping experience ever! I don't know if I'll ever get my $ 175 back, + the $ 70 bill from DHL. This is just unbelievable.

I have ordered from Fartech in the past with no problems just a little bit slow in the delivery process but it did not bothered me much. I am not sure what is happening to this company but they have one of the worst customer services in the market. I order a pair of glasses. I checking weekly on my account to see where it was on the shipping. It took around two weeks to update that product has been shipped. I did not receive any communication about the tracking number. After around four weeks (more or less) I checked again and noted that it was 'delivered" but I did not receive the merchandise. I emails them. It has taken around two months (also replying to DHL that I have not received any package) to tell me that basically there is nothing that can be done because I waited so long. I have never experience it with any other online company. This is simply unacceptable.

Do not go near this site! A site of thieves! I ordered a Balenciaga bag and the bag arrived without its small wallet and they are not willing to send me a new one or compensate me for it! They only lie that this is how it comes that it is not true I spoke with Balenciaga! Just thieves and liars! Repulsive servic

I have been waiting on a refund for $1000 of shoes for over a month. Getting close to reporting it as credit card fraud as I do not have any goods for my services. Will not be ordering from farfetch anymore.

I want to give 0 stars if I could.
Items never got delivered and they show signature proof from a different order and say its delivered. From the order of 6 items only 1 got delivered. I have my camera proof that they are not delivered. They just do not want to accept it and don't want to refund. Never buying from here again. They stole my money! No customer service! They constantly reply saying their tracking shows signed and delivered, they do not even know to look at the right order.

I bought shoes which come damaged. More than 20 days customer support had not help me. Most of time they just didnt answer to my emails.

At the end they send a courier to me to return the shoes and receive my money - of course for that luxury I had to pay the shipping cost, VAT etc for the first shipping.

Never never again!

Absolutely bul$#*!!

There are a lot of better sites in EU - with an original items and perfect customer support.

I ordered a Converse x Brain Dead Chuck 70 shoe which is 41 Eur. You sent me something I do not even know. I bought it for my sister's birthday and you can not imagine her disappointment when she opened the box. I am your custumer who is from Turkey and I was telling everyone how responsible you are because you were informing me for every step of my cargo. But in the end you victimized me. I am sure you know about the exchange rating with usd and turkish lira, and it is not your fault but it's huge problem for me. I paid all the taxes including the custom duty. They were a lot. I can not pay them one more time. Even it's size is wrong. I do not want to be stressed for the mistake that does not made by me. Waiting for you to compensate the situation. I want exactly what I ordered without paying another custom duty.

The site and service is awful.

I ordered two items recently. A pair of earrings, which I was called about times because they sent a courier to my location. I was in meetings and couldn't answer. Then I went to return the earrings right after I bought them to only find out they don't accept returns for jewelry, which apparently they state in their T&C, which I never read since I only do business with websites I trust. I don't trust them and will never use them again.

Other issues -- horribly designed site, check-out process poor, shipping too expensive. When I tried to return, I couldn't log into the site (it appeared down) and I had to instant message for a long time with someone to 1) learn I couldn't return 2) cancel my second order because I don't want to do business with them anymore.

It's unfortunate because the concept of the site is great, but execution terrible. They sell very premium items at a high cost, but they are anything but premium.

I was able to purchase a gift for my spouse via farfetch in which I was so excited, even scored a Black Friday deal! However less than ten minutes later (9 to be exact) I recieved an email saying that I would be reimbursed. HUH? I never asked for a reimbursement. I was bamboozled. This site is a total scam. Do not buy from here.

I bought a pair of church's shoes. It damaged and the 2 shoe bags missing, conspicuous crease to the trunk of the shoe, and laced. The bottom show signed that it has been used too. I returned. Then another pair of monk shoes, the metal buckle is broken and with crease too. And I return with their specified courier, returns in transit for so many days. And I am worried. Selling worn shoes at brand new price. Damn it.

Ordered twice, both times shipment didn't arrive. First time they told me there was a technical glitch and that i shopuld place the order again. Failed to clear customs the second time around too and had to haggle and call them to get my refund. Still waiting! Terrible first and last experience with them

I ordered a pair of boots from Farfetch. The order time seemed long to receive a confirmation of item ship (more than a week) which seemed longer than I thought it was supposed to be. When the boots finally arrived, they were two different boots, both for the right foot. I called customer service, who told me they would process as an exchange since the boutique made a mistake, and they would ship me the correct item to replace the wrong ones. I sent the boots back the next day, and then several days later, I called to find out what was going on with my order, and the person I spoke with told me she'd have the other customer service person i had spoken with call me back. I never got a call, and I then a few days later received an email stating I would receive a refund. I won't be ordering from them again.

I loved the idea of this company. The selection is great. The prices can be good if you're knowledgeable. However, the cust service is terrible. I got a notice of a 'good customer' pre sale on thanksgiving. I ordered 2 things. On Monday, I get an email of an additional 20% off. I call and write to see if I'll be refunded the 20% since my order hadn't even shipped. Long story short, no one was available. I didn't get the refund. No US store would treat good customers so badly.

I have purchase a few pair of shoes from farfetch. I tried to return the items, but the system was unable to complete my request. It suggested I contact the customer service. I wrote them 3 email, but there is no reply.

Totally unreliable
The company does not stand by their customers. My package was lost by DHL, it was a very clear situation, but after almost three weeks of "investigation", I was told that they cannot refund my purchase that I never received

The merchandise did not fit, sizes are not true to size, the quality is not what was expected from Off-White brand, really bad quality. The worse is that it couldn't be exchanged or returned because somewhere in the small letters said that sales were final. A total disaster! I am considering donating the items to the Goodwill or some other reliable company.

After placing the order in 4 days they sent me an email saying they can't ship my order until I pay the difference amount (almost double the price extra) as the price was not accurate when I placed the order! The email was sent on the day I was expecting to my order to arrive

Customer service didn't help me to solve the issue it was just a waste of time