Farfetch

I ordered a dolce dress from Farfetch for my son's wedding. The dress was over $2,000. The box arrived. Wow it was sooo light. I opened it and the box was completely empty. No tissue Nothing! The weight on the package was the weight of the empty box. I called Farfetch. They said they would investigate. The answer came back. We have closed your file! We are doing nothing. They kept the charge on my credit card. Unbelievable!
I was out $2,000! Totally not acceptable! I would NEVER deal with this company again!

What a terribly bad company. I ordered 2 stone island shirts. 1 in size M and 1 in size L. I sent the M back. Now I got back that they are not sending money back because suddenly there is a hole in the back of the shirt. I can't help it that they choose a bad carrier and therefore a hole got into the shirt during transport. So now I will not get my money back. Never again this very bad company! Really noooo never again. I would recommend everyone not to buy here.

I wanted a size smaller by half a size and they wouldnt let me exchange or allow me to return and repurchase at the orginal price as I bought it on promotion with a 20% off... they wouldnt honour the same price... horrible customer service. It was coming from the same boutique in Paris as well. I spent an hour and half on the phone on hold and trying to get them to exchange my shoes for half a size difference. Beyond frustrating and disappointing.

I spent over $1,000 on an outfit and the next day they cancelled my order unexpectedly. I called and asked why and they said some card info was incorrect so it didnt go through. This was funny because I got confirmation for the order as soon as I purchased but i took this answer. However It was a huge inconvience because i now had to wait 10 days for my money and i had no outfit for my event that weekend. The next day i recieved shoes though?! So my money was good enough for $300 shoes but not my $800 jeans? Hm So how was i able to get anything sent to my house from this company if my card info was incorrect? I called back and was hung up on by their financial department within asking my first question after her initial explanation. I will not be spending a penny more with far fetched.

I have bought two pairs of sneakers from Farfetch with no problems. With my third pair I have encountered a problem. Farfetch has taken $112 more than the agreed purchase price from my account. The sneakers I bought cost $237.63 (this is the amount displayed on my order total and receipt) according to the companies FAQs "The currency will be set according to your location and displayed at checkout" which was what happened with my previous purchases which all went through in NZD- which is as stated on their FAQs my location. However Farfetch has taken $346 from my account. They are saying this is because my order is now in USD. Super unhappy and will never purchase from this site again.

I purchased a YSL card holder and a jacket around a week ago, I don't understand why I got a refund saying that the card holder was out of stock. I was very disappointed because it wasn't shown on the website it was out of stock. I ended up with getting one item that I don't really want to buy.

I placed an order online and later that day received an email from Farfetch stating they have cancelled my order. I ring and ask why my order has been cancelled and they said my bank did not authorise my payment a '2nd' time?

Fair enough they cancelled my order but what I still don't understand is why they have taken my money (Nearly £400) and not returned it.

I have spoken to customer service who are rude and very unhelpful. I have also emailed them asking to contact my bank so I can receive my money to which are ignored!

I suspect they have let me buy an item that they do not have in stock and blamed my bank so they do not have to honour their order.

Very, very unhappy with this company. STAY AWAY PEOPLE.

The items sold on Farfetch are fake, and probably made in China that you can get from DH Gate. They sell Yeezy Boost v350 for £1200-£2000!, these trainers are £250 to buy from official Adidas Yeezy website. They sell versions of these shoes that are already sold out first day of sale so they are obviously fake. This website charges extortionate prices for FAKE items. Quality of goods is terrible and customer service is non existent. Any one from the UK do NOT buy from this website everything on here is fake and massively over priced I have no idea how this shop is still open legally. They will also do anything in order to not refund your item, just read all other reviews on other websites and you will see the things they try to do to not refund you.

They ripped me off for $250. I never received my order and they refused to replace or refund me. I spent thousands with this company and couldn't understand why they were not willing to replace my lost package!

I just got canceled for 6times on my order! The error about payment security they told me to send them the ID and a picture of my credit card (which was not ok because of a 480$ Item) and again got canceled and noone helped

I am very disappointed with recent purchase with Farfetch. After two days of purchase, i have checked the status of the order, it shows one item has been cancelled due to out of stock. I had the same experience 3 months ago with Farfetch. I have sent two emails regarding recent order but i haven't received response from Farfetch team. Goodluck team Farfetch

Costumer service so bad if you ask for manager they let you a hour in the hold and after they will not able to give you the manager if you order same day and they put the item on sale they not give a deferent price
If you have any damage item they not take care of you if you receive a damage item and return they blame on you did that for the order I'm done from this website 0 review they not deserve any of stat they need to working on there costumer service and there delivery it's unprofessional

Order some boots on sale for $410 I was so excited to get these boots so I waited days for it to be shipped only to see that my order was cancelled for some reason. It says my order was cancelled because it sold out, but clearly it wasn't because the boots were relisted in their site. I was never notified by email or anything. The only reason I know is because I was constantly checking their site to see when my order shipped. Really disappointing. Won't be ordering from them again

I purchased New Balance 550's off Farfetch and the box not only came damaged, but the shoes had dirty marks on the leather and soles. Considering they marked up the price to $305 NZD from $200 NZD, I was shocked when the shoes came damaged. I asked for a partial refund so that I can get these fixed but they refused, only stating that they can only cover 5% which is a joke. They wouldn't even cover the full cost of repair.

I purchased a Proenza Schouler bag from Farfeth for $900 and just 3 months later it had broken as the strap was faulty. It has now been four months since I returned my bag and I still have no replacement bag or my money back. Customer service has not kept me updated at all and only replies to me when I email them demanding answers. The last email I sent was not even responded to! I have requested a refund multiple times and I am consistently told I must wait to see if my bag can be repaired first. I am unsure why it takes four months to determine whether a bag can be repaired!?!? I will never shop with Farfetch again and I suggest no one else does either!

I'm waiting more than four months for my Golden Goose sneakers. One month ago I requested my money back and then Farfetch stoped answering. When I call them, an operator says that they will deal with the issue and send me feedback till end of the day but I never recived an answer from them. They took my money and never sent me my item back. They stoled from me. Somebody please help me, I don't know what to do anymore.
Sorry for my english

Yes, I received the item but my credit card was overcharged by farfetch.com. The contract of sale, as stated on the website, is directly between the buyer and the boutique. The charges on my cc have nothing to do with invoice that I got from the boutique. The card was charged by farfetch.com. They refuse to refund. The explanation provided is that the price should be the same as the price in EUR in Italy. This is wrong as the Italian price includes 22% VAT which doesn't apply to US consumers. The invoice from Italian boutique reflects correct price.

Please, be careful.

I placed order on 19 Jul 18, bought a bag (Salvatore Ferragamo-Gancio tote bag). However, I was so dissapointed with the bag that I received, the inner lining color didn't match as describe or shown in the photo as well as the quality. Some parts are torn. And it seems like a used bag. I bought it for $577.26 which clearly doesn't receive what I pay. My order number is A6MPRE.

I came to this website to buy better quality clothing, but they really don't care what they send you. First I came here twice just to give them a chance, but the first time they sent me stuff that was not up to a higher pricing stander, the gear would not hold up for the first few months. Second, they only give you less than a week to send things back even though every other clothing brand I have purchased from has given me a month. For the clothing I bought 100 dollar sweatpants and the button came off the first day by me just moving it a little. Do not waste your money with them for the reason to that you can find better quality stuff for the same price or even less. Also they miss advertised some product, like swimshort as shorts

I purchased a bag with all given measurements, pictures in details, nothing left to imagination on what to expeect. Paid shipping and all due customs taxes only to receive same bag in much smaller version, all different from the measurement and pictures on the site. After complaining I received an email promossing that after returning the item, all shipping and other costs would be refunded in Farfetch credit. After returning the item though, I never got refunded of those costs and was told I had to deal with my Government, although the whole purchase was a clear fraud at this site. Will never purchase again and advise so to all people I care about.

I am never ordering from here ever again. Still waiting over a week for a refund that shows received and signed for by Farfetch. They keep giving me the run around about it all. If I dont get the refund by Friday Im calling BBB. This happened to me before and I gave them another chance but no more. People shop elsewhere. I got a prompt refund from MONNIER Frères. I recommend them over Farfetch.

This is my 2nd purchase of the same item. For the first purchase, wrong size was sent to me. I have to request for refund.

For this purchase, the wrong size was sent to me again. The shoe box indicated the correct size. However, the shoes inside is of another size.

I wonder if the staff at far fetch ever does the things right. This is my first time buying from far fetch and yet it disappointing again and again.

I demand full refund of item, including shipping and also the voucher (from the first purchase) I used to offset.

I bought this maap jersey Mar 30 2021. And i used it for the first time at april 13, and got a badluck i have serious accident that made my shoulder dislocated and this jersey have a big tears! I try to ask any replacement from maap policy? And farfetch doesn't have responsibility to make a replacement! That really not professional in my opinion! Because i saw a policy from maap that they can do new replacement if jersey have a damage from accident with giving 40% off for new replacement, Never2 want to buy from this company again. And jersey that i received was not the same with jersey in website! I just not have a time to send it back so i keep it! Poor Customer service!