Farfetch

Farfetch is ok for choice, prices...
I made lots of order through Farfetch. But once Farfetch (their partner) forgot to include invoice for customs. My order was in customs for more than 2 weeks, I sent e-mails to Farfetch, they answered me only once - to wait, nothing else. After they just left me. No box no money.
I contacted with customs by myself, sent them invoice and the problem was solved.
So, customer service in Farfetch even didn't try to help me. Even if this was their mistake.
So, if you have no problems with order it will be ok. If you need Farfetch to help you - I'm not sure they will do it. Probably not

I bought 3 items, 2 were a set. They didn't have 2 of the 3 pieces, including only one that was part of the set, but quickly shipped my order out almost immediately after letting me know that I wouldn't be receiving 60% of what I ordered, leaving me no opportunity to contact them to cancel. This also meant that I received 1/2 of a set with no hope of getting the other half, and had to pay a non-refundable $30 to have this order that I should have been given the option of cancelling delivered to me. When I wrote to them expressing my disappointment, I received a "we value your feedback" email and nothing more. Lastly, now, as I have received the order, I'm told that it was a final sale item and can't be returned. This wasn't indicated anywhere. There goes $140 that I could have just burned and had the same result.

I have been waiting years to purchase a light beige/gold colored down ski jacket. When I saw this one with a hood (on sale) from Herno I grabbed it.
Glad I did. Especially since it was the last one in my size.
I can't even believe how quickly I received it from overseas (Italy).
Patience is a virtue. In love!

I ordered a beautiful Burberry scarf for a Christmas gift. The package arrived with an EMPTY Burberry box! Farfetch said they needed to do an investigation. After a month and a half they determined they were NOT responsible! Super confused as who would be responsible if not the retailer. I am now out a lot of money AND the scarf I ordered.

First experience with Farfetch: They cancelled my order after 48hours and after the email confirmation that soon my item will be packaged and shipped. Apparently the shoes I purchased were out of stock and their partner didn't update the website. However, they withdraw my money from my bank account within few seconds and cancelled the order after 48 hours. They processed the full refund that should be back in my account in 10 business days + 10£ for my next order (LOL). When I ordered the shoes, they withdraw the money immediately, but when they do the refund, it takes longer... 0 customer experience. I will never shop again at Farfetch. Net-a-porter and Mytheresa are better and more customer orientated!

I ordered a coat as a gift for my son, who was visiting from NYC over Xmas. I ordered on 12/11 and they took my Paypal payment. It is 12/31 and I still have no coat for my kid. All customer service could do was say "It's in customs in Cincinatti". I see, however, that the order languished on the company side until I called on 12/23, and then they claimed it was shipped. They did nothing with the order even though they took my money. Their compensation for late (still no) delivery is a $75 promo code, which I don't want. Why would I want to buy anything else from them? A terrible store. AVOID.

The item arrived within a couple of days and was shipped from the other side of the globe. I've come to expect at least a 2 week delay when ordering from Europe, and my item not only arrived quickly but was packaged very nicely and had been handled with the greatest of care

I don't know why my order was cancelled, I called farfetched and they said this is their security checking and i need to provide ID and picture of my bank card for verification, also I checked with my credit card company, they don't even have such a request.
So disappoint with their service!

I ordered a case for Iphone 11, and received a case for Iphone 11 pro... in the box for the case for Iphone XR... I had a screenshot from application and email with order confirmation, which showed that I didn't mix up anything, that it indeed should have been Iphone 11. But accidentaly, in application now it's written like it was Iphone Pro in order since the beginning, and during the call support acted like they did everything right, and there is no mistake!

I have written a detailed complaint to the tech support, with the proofs of mistake, and got a response like "you didn't check it when receiving, which means we can't take it back and return you money". It is incredibly outrageous. Honestly, it looks like a scam

And, as icing on the cake, the price, shown in application, was ~56$, but they charged us ~74$

Finally getting to sharing this. Bought my husband a pair of Dolce & Gabbana slippers for Christmas present. He opened the package on Christmas day, in front of the family. He loved the look (red Carretto Siciliano-print terry slippers). When he put them on however, he said it's not stable (thick foamy soles). The family said he shouldn't take a chance falling while on stairs. So I packed them (in all the original wrappings and package), got shipping labels and sent via UPS. Sometime later I received an email that says they found a problem - pulled thread (from terry cloth). I emailed asking how was the package opened, because I didn't pull any thread while packing them. The next thing they did was to mailed slippers back to me (refusing to take the return). When I looked at the bottom of slippers through the plastics (never opened it), there was a long, VERY visible thread. I absolutely didn't do this because it's not possible to not notice this. Having seen the material, I understand that a pull COULD happen, especially if someone has a sharp object nearby. As a vendor, blaming such an event on a customer without evidence is dishonorable. They could have it repaired. We could have it repaired if we liked the product, but we don't. At this day of age, we will do plenty of on-line shopping's, and returns - never had this kind of experience ever before. Be warned, do not shop on farfetch!

I don't usually write reviews, but this is worth it. Before I bought my snickers I read a lot of good and bad reviews, so I was daunting if I should buy them or not, but I took the changes. My product arrived in a week, it came from UK to Mexico. The product was in perfect conditions and the price was amazing.

Unfortunately the customer service is awful. For a week now im still waiting for someone to answer me regarding the problems that I had to receive my order. I sent my email 3 times from last Saturday and still nobodys spend few minutes to write me back. This is unacceptable for a well known online shopping site.

Credit card is charged long before item is even shipped and they will lie to you and claim the item has shipped when it hasn't. Very very slow to receive the goods. Another aggravating practice is to mark up items that the boutique they got it from had on sale. They won't price match either.

After reading all the negative reviews here i was terrified to order from farfetch.com, especially since they don't give a telephone number incase something was to go wrong. However, it was the only place I could find the product that I was looking for in the color and size that I wanted, so took a chance. I'm so glad I gave this site a chance because I had absoluetly no problems at all! There was no surprise in price or fees (it seems they have fixed the duty issue that previous reviewers complained about). The delivery was insanely fast in my opinion (I was afraid of this too because I read some terrible things about DHL online also). I placed my order on the afternoon of 1/17 and received delivery on the evening of 1/20 (I'm in the U.S.). The product was exactly what i wanted/expected. I could not be more pleased!

I have made a few orders from Farfetch and the process is relatively painless. However, there is one issue I would like to bring up due to this last experience from Burberry. The security tag was already snipped off when I received the goods and the tag said that Burberry would only entertain returns if the tag remained on the goods. I have previously received goods which had such tags taken off too. Thankfully, I have not had to return any items. But I can imagine it would be a major hassle /problem if I had to make a return in such an instance.

I bought a mens Prada belt less than 2 months ago for £200 including postage.
The belt has broke, my son only wears it on a weekend as hes at college.
I was told to send pictures, which I have done, then I was told to package it back up with all the documents that I still have and send it back.
Im now told it will take up to 3 months to get a conclusion on a faulty belt, that is longer than we have had the belt.
Totally unacceptable, but reading some bad reviews Iv found that they do this hoping you will get fed up and go away.

I have now placed three orders through farfetch and i must say I was impressed! 2 from a store in London (where I am) but I was especially happy to receive a package from a boutique in California in just 4 days! Everything I ordered fit so I haven't used the returns but overall great selection and great service!

I was very doubtful buying from this website reading all these reviews ( mostly i see bad one). However I want to share with my expirience - I loved how fast farfetch delivered my item and it was a stunning as shown on website

Thank you guys for helping me with such a quick delivery! Bravo!
I ordered a gift last min for my friend's birthday and I was sooooo happy when I received this gorgeous bag today! Well done and will order again for sure!

Don't buy from them! This is a scam page! I've tried to buy something from them and never managed to do so. Firstly, they always give me an error page saying the payment didn't go thru. Secondly, when their customer service tried to help, my orders went thru, but after a few days they say payment didn't go thru even though money is withdrawn from my credit card. They say they need to verify me by Calling me. For what? How insulting! I use my credit card online and in physical stores everywhere without any problem!

I will never buy from them! Imagine when you think you have found a bargain, you place on order, you get order confirmation, money is withdrawn and a few days after they claim order is cancelled because they couldn't verify my card.

Farfetch can go and screw themselves. This is just a scam page! DON'T BUY FROM THEM!

I was surprised on how quick my package arrived. My first time ordering from Farfetch and will surely won't be the last.
The package came gift wrapped and I absolutely love it. Can't wait for my partner to open his gift for Xmas!

I have ordered from you guys a million times & you have never disappointed me ever fast shipping accurate description every time & I always get what I want Ill probably b purchasing again in another couple days thank u very much farfetch your a life saver

My sister passed the day after I made an order of a "Self-Portrait" dress with them. I had to leave the country and upon my return, my return date had already passed (One week only). The dress didn't fit well. I called them willing to provide proof of my plane ticket and even my sister's death certificate. They said the couldn't accept the return. The dress is missing a belt, it's really poorly made, which makes me doubt is an original dress. I've ordered from Self-Portrait directly before and never had an issue with the quality of their products. I don't even think I can resell the dress online given poorly made it is and since it didn't even come in an original package. It's totally a Chinese knock off!
Please, do not order from this website! We're humans. Things happen to people we need to be treated with fairness. I will never, ever, order from hem again. Don't risk it! Don't do it!