Farfetch

Not sure if it's authentic jimmy choos you sell. The leather was torn and they look worn as hell. I spent big money for this and now nobody responds to my email

I bought LV bag from them and when i asked for exchange or refund they refused! The prices also here is too expensive then the other shops! Don't buy trust me not worth

DO NOT ORDER FROM THIS SITE... THEY WILL TAKE YOUR MONEY AND NOT HAVE THE ITEM YOU ORDERED! Absolutely insane when you are spending thousands of dollars on brands such as Armani, Versace, McQueen, Givenchy! I placed an order and farfetched.com debited my debit card before I could blink, literally seconds, then a few hours later I get an email saying the item "is no longer in stock". When I called customer service, their excuse is that they deal with boutiques and "this happens all the time and is really not our fault". I can't wait to see how long it takes for my account to be refunded. I should have read all of these negative reports before purchasing anything from this site. One this is for sure though, their site is quite appropriately named... Farfetched!

Tried to call their customer service 4 times but no one answer the calls! Wonder if I really did make a purchase would there be anyone ship the products to me!

Terrible... would NEVER use again, purchased a pair of shoes for £460 and the box came held together by sellotape and already been sent out before and returned. DO NOT BUY VALENTINO SHOES FROM this company. When asked about what they will do about it (2 weeks later) they offered me an insulting offer of compensation.

How can they be so unprofesional on their business!? Farfetch is a joke! Never use it! AVOID! I made order first with visa then it was canceled sand they wanted my detail passport etc. I provided all information they wanted but still they could not confirm my address! Then i tried with two other card they canceled both so They charged 3 times ( And kept the money for 3 weeks until it was back on my card) Even they said it taks max 6 days till i got my money refunded on my card! I still wonder HOW COME this kind of website exsist! Also the customer service is very unprofessional a bunch of kids working there! Try searching other sites first where tradeing is easy and not made uncomfortable and humiliation.

I bought a pair of Bottega Veneta for $858.35
I returned the item as received. DHL came to pick up the item and they checked the item before taking it. As per Farfetch returns policy, the item was placed in the supplied Farfetch box in addition to another cardboard box surrounding it.
I received an email from Farfetch with images stating that the item was not sent in the Farfetch box and that the security tag was not attached to the item. The security tag is merely a plastic loop around one of the loafers, this can easily come off and be placed back onto the shoe. This is what I presume has occurred.
Farfetch procured DHL for handling and shipping of their goods. I have explicitly followed Farfetch's return instructions to the letter. Any alterations to the packaging or transport of the items are obviously beyond my control and are the sole responsibility of DHL and Farfech. I am extremely disappointed with how this matter has been handled and Farfetch's denial of any responsibility.

Received defected item and returned for refund. No progress for more than 13 days. No reply. Already sent many emails. Worst online shopping experience. Dont buy from them!

Farfetch has had my money and the item I returned for 5 months now. All I get are promises of a return that never happens.
They ask me to close the dispute with my credit card company, which i did and now it's been over a month and still no refund.
DO NOT BUY ANYTHING FROM THEM or you will regret it by chasing them for months for your hard-earned money.

First of all, I like the designers found on this website. Secondly, the one item I ordered arrived quickly and in excellent condition.

With that, I purchased a pair of Paris Texas shoes that were "new season." I entered my promo code for 10% off first time purchases, which these shoes qualified for because the screen showed the 10% deducted from the price, but for some reason during the checkout process the reduced price didn't work. I spoke with multiple customer service reps and was told over and over again they would not refund me the 10% from my order. One gave me a $20 credit to the website as a good faith gesture. The refund should have been $39.20. I wanted the $39.20 refunded from the purchase price. They refused. I have now disputed the purchase with my credit card company and I will never buy another thing from this website. The customer service experience is a disaster and one particular customer service rep continues to write me with condescending, passive aggressive emails giving me his opinion of how I, the buyer, the ones who keeps drop ship websites like this in business, should conduct my affairs. Ha! How about you find a job outside of "customer service?"

Purchased an item a week ago, then farfetch contacted me after waited ONE WHOLE WEEK to tellme that the item is damaged so wants to know if i would still like the item with a discount. Why didnt you tell me that it is damaged one or 2 days after you receive my order? My credit card has been charged for this damaged item and i am not receiving any form of communication from them. Emailed them back with the go ahead if i could have 20% off and now they stopped emailing me back. I even emailed them again for another follow up/status of item, NOTHING!

I ordered a pair of boots from farfetch(over USD400). It was obviously defective with the zipper falling midway every couple of steps I took. Farfetch (supplier being Onward Luxury Group SPA) refused to refund/accept responsibility and after their so called brand assessment, said that the brand knew about this problem and yet continued with the production of this boot - which is obviously bogus as I have researched other buyer reviews of this pair of boots and no one mentioned this zipper falling problem. ***Buyer beware when purchasing from farfetch and Onward Luxury Group SPA***

BAD - do not shop here.
Placed an order, they charged my credit card but did not ship. After 4 days I asked the status and they informed me that the item was not available any more. Customer service sucks, couldn't explain why my card was charged (their policy says that it will be charged when shipped). Avoid especially ANITA HASS, GERMANY

I am in the midst of what is becoming an exceptionally annoying problem with Farfetch. After Christmas I ordered two sets of earrings, one for myself and one as a bridal gift. The earrings arrived late and the ones meant for the bride arrived damaged. I've contacted Farfetch and went several round with them due to their "no return of earring policy." While I understand this policy, you can't charge over $500 for damaged goods and not have some mechanism for refunds. I was asked to send two separate sets of pictures of the problem, which I did, and was finally told that I can return them to the boutique for "assessment and exchange." Thanks but no thanks. The wedding for which these were meant to be a present is rapidly approaching so I now have to buy yet another gift and I'll be stuck with two essentially identical sets of earrings. I was also denied an opportunity to speak with a supervisor about this case, despite being very patient and asking very politely. Disgraceful customer service. Stay away. This was my first and last time with Farfetch.

I bought a down jacket and the size guide in the website was indicating 48European belongs to US M size. But when I received the item there was written 48 belongs to Size S. I said them they accepted that they are wrong amd they told they will fix the wrong info in the website. Then they proposed me to exchange, I said OK, but when I sent item back for exchange they wrote me that the bigger size is expensive and I need to pay additional fee for that.

This is a not serious and non competent company.
They even didnt take resposibility for their fault.

I have shopped many times at Farfetch. However, out of my last 3 orders. I have twice now been sent items in error. The first time I ordered plain cotton Rick Owens hexagram sneaker, yet I received the waxed denim. Unfortunately for me, I opened the package past the return limit date. On my most recent order I ordered the Rick Owens - Geobasket in Black/Milk, I however received the Black/Milk/Green which is nowhere to be seen on site. So my options are... I can either return them and have no Geobasket (as now they have non in my size) and from what I can see unavailable everywhere or just keep what I am given. They offered me an insulting 10% discount on my next order. DO NOT SHOP HERE! SCAM SCAM SCAM!

Looks like Louisa Via Roma and Ssense will be seeing a lot more from me.

As the reviewer below me stated, this company practices "dynamic pricing," which means they'll raise the price on you for no reason because they think you'll be willing to pay more for an item or they can get someone else to pay more. It's sneaky and unethical when they use your browsing info such as cookies, your zip code, even your operating system to increase prices because they think they can squeeze more money out of you.

I saved a fendi bag charm in my cart earlier this week at an amazing price. I was too busy to get on a computer and check out and am not a fan of paying with things on my cell. Now, I wish I did. The next day I went to my cart to check out and the price had gone up $100 for no reason. There was no sale going on when I originally saw the item nor any indication that the price I saw was for a limited time only. I've been checking on the item throughout the week and now it has gone up $500 from the time I put it in my cart. Ridiculous!

Wish I had taken a screenshot or taken a picture so I could've tried price matching with someone else.

Take your hard earned dollars elsewhere people! They will take any information they can get about you or any one else on their site and use it against you. Why should I have to pay more just because they think I can? I'm sure even if I had placed my order they would've cancelled it and given me a bs excuse like the person below me. Don't waste your time here!

We ordered an Off White shirt for my son from Farfetch, the order was confirmed, payment taken and delivery promised in about 10 days. After a week or so Farfetch sent us an proforma email saying that the shirt was not available after all.

This is not a case of an order being processed slowly - Farfetch failed to honour its contract.

I note that that shirt my son ordered is not actually unavailable (as Farfetch claimed), but I see it is widely available at a higher price of £370. What has happened was that Farfetch accepted full payment for the item (at that point a contract to supply was made), then realised it could sell it for an additional £120 and so just walked away from the deal.

The above is sharp practice - Farfetch is not a trustworthy company.

Addendum: Farfetch did contact us (as its response below suggested) and offered us some store credit as compensation. We still think the company's policy of taking full payment without an intention to supply goods is flawed, and so we have refused the store credit compensation - I suspect this will be the last time we hear from Farfetch.

No ability to cancel within minutes of order being placed. Long waiting time for delivery, sent wrong item, provides an invalid out of order phone number for customer service and when I tried to get a return label printed, I was blocked todo so once I put the reason for return in as a wrong item delivered. Im assuming they were trying to force me to call but call who? BEYOND FURIOUS especially when They have my $500 For shoes I never got!

I wish I had an option to select zero stars. I have never felt so cheated by a company in my life. I ordered a bag as a gift for my husband, but when We received the box we noticed it had been tampered with and the bag wasn't in their. I immediately called Farfetch to see what was going on. After speaking to Sonia S. On 5/13/2020, I found out that they are a third party company who never verifies that the items are being shipped to their customer. She placed a ticket to contact the other company to get a answer for me. I waited a few days to allow Farfetch to resolve the issue and in the mean time I ordered directly with the designer. I had no issues with receiving that order. On the third week of waiting I received a e mail telling me the sender said they sent it and there was nothing that can be done. This has cost me more then it's worth, NEVER ORDER FROM THIS SCAMMING COMPANY!

Farfetch sent my package without any signature required. I did not receive the package and they still expect me to pay for the item I do not have. PLEASE DO NOT ORDER FROM HERE. Customer service is rude and they shout out you when it is their mistake. Why should I pay $600 for an item I never received. Also, when you ask to speak to a manager they ignore the request.

As for a online store which sell luxury brand, and ppls who are willing to pay more than $1000 for their goods. They way they interact with their clients is totally FAIL!

I am an old consumer for ordering over 10 times. However, one item sent to me is broken. When I return it, the return condition is unknown. Just like a liar website.