Farfetch

After 2 weeks e-mailing and listening to
A lot of crap from their side still no solution
For my broken product they just ignore you
So people be aware for this terrible company dont buy in here!

Very poor customer service. The retailer is good at taking the money but cannot deliver the items. Refund pending without any further confirmation. Avoid at all costs.

I ordered a Supreme Hoodie from Farfetch. I paid 300 dollars! The box came within a week and it was nothing but paper inside. I was told I will not get a refund or the hoodie I ordered because the box had been opened! How else was I going to know that it was filled with computer paper if I didnt open it? Complete SCAM! DO NOT USE THIS COMPANY!

They have a terrible service
I ordered a leather jacket from them that not even look real and I tried to change the size and they asked me for $100 more

I had a package which was misdelivered to somewhere else and signed by a person I do not know. I called DHL twice and they told me they will track it, and if it is indeed lost I should contact the seller. Actually I talked to your customer service, all he told me is that he cannot give any promise before the results came. All I want to know it that, if it is indeed lost, you will provide a replacement or refund! So, I am just curious how would they send my package that even does not live in our apartment and no one is going to take responsibility for it?! YOU CANNOT EVEN GIVE SUCH A PROMISE! Also, as I asked DHL they just told me that the package did NOT contain any insurance protection. Whom should I seek help from?

This was my first purchase with Farfetch and definitely would be the last time forever! That was totally a nightmare! The delivery speed was quick; HOWEVER, the product arrived in a piece of rubbish!
1.The express post parcel box was not sealed properly; anyone can just open it and my more than AUD 1,000 Chloe handbag was just sit in this unsecured box.
2.My item just sat in the box barely with the thinnest wrapping paper in the whole world and not even to mention that the wrapping paper was ALL WET, BROKEN AND full of orangish and yellowish stains!
3.The Chloe cotton "storage bag" was the same $#*! condition; completely WET and FULL of color stains!
4.The metal parts on the handbag were all aired and just like a pre-owned OLD item! Even the handbag was also a bit wet, probably because of the moist from the wrapping paper and the cotton bag which were used to wrapping the handbag.
I could not believe this at all when I opened the parcel once it was delivered. I thought Farfetch was an online store that sells brand products but the experience and their products were even worse than buying a bag from a non-branded store! I even doubted if that is a real Chloe handbag or a fake one! The only thing that I appreciated was their customer service on the phone. At least they responded quickly and agreed to do a return and full refund (processing). Will not shop on their website forever and will discourage my friends to shop there too! Completely disaster! Photos attached! Should have checked their reviews before my purchase! Everyone just stay away from this online store. Horrible!

Almost always the boxes arrive broken, the service for which we all pay leaves something to be desired, broken boxes and left thrown to the door by the courier.

They overprice their Items. You will find it cheaper buying from the original brand seller. Also if you wish to return the item they will not refund the VERY HIGH DELIVERY CHARGES £11.00 in most cases. I WOULD NOT USE THIS COMPANY.

Give me wrong return label, can not locate the package and do not refund the money, they ripped off... do not buy with them if you don't want to lose your $800 like me...

My experience with them has been very poor. I placed an order with them for two items exactly two months ago. I received an email shortly after placing my order advising me that the jeans I had ordered were out of stock and could not be fulfilled. The rep advised that I go up a size. Thankfully I declined because he had no idea what he was talking about and when I found the jeans elsewhere, it turned out they ran large and I needed to size down, not up.
The other item I ordered was a shirt, which I liked, so I kept it. Last week I washed it for the first time in anticipation of wearing it. I followed the washing instructions exactly (cold wash, gentle cycle, hung out to dry, which was appropriate for a cotton shirt), and it shrunk two whole sizes - it was like a little girl's shirt. I can't wear it now; it's useless to me and it was an expensive shirt. When I called and spoke to customer service the woman put me on hold and spoke to her supervisor and told me tough luck, that because it was out of their slim 14-day return window that they couldn't help me, but as a consolation they'd offer me free shipping on me next order. Free shipping? Really? Thanks I guess... even though that is also useless to me now since I won't be ordering from them again.

I ordered a pair of sneakers, 37.5. On August 7th, received the package today (5days). When I opened the box it saw size 36 on the shoe box, that was my first disappointmen. IMAGINE my surprise when I open the shoe box and there's only ONE FOOT of the shoes. I don't know who's in charge of customer service, then they had to search forever as there's no TOLL FREE #. Now I will wait 3weeks for a refund. You know what customer service said to me "If I would like to order the correct size ". Honestly I don't recommend Anyone using FARFETCH again. I should have gone directly on the Gucci site.

I recommend you pay very close attention to the return policy - these is very short and they game you with short turnaround for refunds or returns.
I HAVE LOST HINDREDS OF $$$ DUE TO THIS PATHETIC POLICY.

I am a "private" client. Yet they have no believed a merchant over me for a second time. I'm done with the fact that they're not protecting their clients. The sellers are not the client. Good luck!

I have ordered M size sweater unfortunately they send me a S size. I have tried to do my refund but there ve an error exist. I can't arrange courier to collect my return item. It's horrible.

This company is a scam, they sent me a broken bag, I returned and complained and they never ever game my money back! Don't shop here! Worst customer service ever!

Paid $15 for shipping. Found out after I placed my order on Farfetch that I could buy the same T-shirt with free shipping on the product original website. Total scam!

Bought boots on site, never got them, customer service never answered me. Worst experience ever, had to open a Paypal case. Terrible experience, never coming back.

I almost ordered some shoes through them. After reading the reviews I changed my mind. I think Farfetch.com should read the reviews, cause they will not be getting much business.

Very very poor customer services (and I see a lot of such comments).
I have provided a robust but negative review to my customer services experience (I tried to find out why Farfetch does not allow me to choose payment currency as per boutiques currency. This is most logical and do not cause problems at custom clearance, unlike their current approach to set currency based on location).
After this negative review customer services started to put on me extra requirements during next order. And this is after order was placed, confirmed and money has been withdrawn.
In 5 days I was threaten that they want me to agree with their pricing policy in general otherwise my order will be canceled.
When I said that I do not think that their pricing approach is in customers interest and I will not buy from them as much as from other on-line retailers. And this is a one-off order where I understand pricing policy after previous discussion. They canceled my order with the reason that I am the only dissatisfied Russian customer and I am not a Farfetch adept.

I wonder what if all on-line shops will approve orders only from a certain selection of customers? Sounds like a harassment

The shoes that I get from you, are smaller than I have ordered for 3 sizes.
There was last pair of this sneakers when I was confirming the order, how does it happened that you send to me smaller

We placed an order over two months ago. They quickly charged for the order. But still no package. We have written many emails and they still have not resolved the issue nor given us a refund

I would love to give you a great review as I think the idea is clever but it took 2 weeks to deliver the dress and when it finally arrived it was the wrong size so now I have to send it back :(

I received shoes (late) that were completely damaged, soaked in water, and smelled like sewer water.
After 4 weeks of back and forth, Losili at Farfetch accepted to refund me in full, stating that the courier had refunded Farfetch already, and told me I didn't need to return the shoes. She said the refund would arrive in 14 days.
14 days later, there was no refund so I contacted Farfetch who then said they couldn't refund me until I give the shoes back. I had already thrown them away since Losili didn't tell me I needed to return those and they smelled like trash. I told Farfetch that they were going back on their words. And Monica had the audacity to call me and tell me that no, they simply couldn't refund me and I was given wrong information.

I do not care what goes on in the back office at Farfetch and who gives correct or wrong information. I was told my refund would arrive within 14 days and it hasn't and Monica, who is a total $#*!, literally just called me to say they couldn't refund me, just like that.
The customer support experience is terrible. 7 weeks later, I still don't have a refund.
I filed a police report and claimed the money back from my credit card company, showing them all the written email trace where Farfetch said they would refund me and then went back on their words.
I will NEVER buy anything from this company again. It's complete trash.