Farfetch

I ordered some shoes from far fetched and they sent the item quickly and packaged nicely. Luckily I tried the shoe on at a local retail store and knew my perfect size because far fetched has a policy about how you can't return an item if the security tag isn't attached. The shoes I received had the tag laying around in the box. It seems like it was set up so I wouldn't be able to return it. If you order from them just becareful about returns. Other than that they were good.

I was about to purchase 2 pairs of the almost $100 for one pair of Rihanna x Fenty fur slides! SOOO glad i googled reviews because that is almost $200 out of my pocket for fake shoes or to have an issue! Always look up reviews on Google before buying from a website that you may not of heard of!

Just ordered a pair of super sunglasses from them and it was shipped out from the wok store boutique and the shipping is sooo fast! The sunglasses were carefully wrapped and there was no damage at all. I was skeptical to order from this website since there were some really bad reviews. I took the risk and ordered from this website since there were no other websites that had the sunglasses that I wanted. I have to say that I am pleasantly surprised with the service. I received constant updates on my order so I didn't have to worry about it. Definitely will order from this website again! :o) Btw. It is better to make a payment through paypal. I heard you don't have to provide a copy of your credit card and license if you purchase through paypal.

I just bought a trousers ship to uk and that item is only cost 260 pounds, while i was purchase, there was only one shipment method to choose, which was express 2 days delivery( 12 pounds). Its been 3 - 4 days now and just got a call from dhl saying i need to pay101 pounds more for vat charge.

I saw a dress in a "shop" in the UK. I bought it and requested that it be shipped asap. I offered to pay more for speed. The FF people said it usually takes 5 to 7 days to get an item through customs, etc. Well, they got the dress to me in two days. It was fabulous but unfortunately didn't fit. I followed the return instructions which were easy, DHL picked up the dress at my house and the return was processed in a couple of days. It was a fantastic experience. All the more so because at the same time I had been trying to get a return processed through the American company Arcadian. Gawd! What a contrast. It took two months and tons of emails. It was horrible. So Yay Farfetch! Booooooo Arcadian.

I have ordered at 09/12 the bag as gift for my pregnant wife to Portugal. I wanted to make a surprise for her

But Farfetch send me at 15th that they are return back my order to store and now price will be 950€ instead of 610€, and I should make a new order and pay x2 price, because soon Christmas. So, now my money are hold, my wife without gift and it was my last order in Farfetch.

Be careful, I see that many people have the same problem with them. Don't order here You will be without money and order!

I ordered a pair of shoes on Farfetch. The price was 200. First of all, they didn't indicate me from which country the order would be shipped. When I received the order, I saw it came from Belgium, the same country as I live in! The original price was still on the box: 125. I paid 75 for a shipment within the same country! This is a scandal!

I made a purchase and several hours later my card was charged for 3 different orders! One was even flagged by Amex for Fraud Alert. When I called the company they said its my fault. Ridiculous if you ask me! The site is obviously compromised with a Data breach, BUYER BEWARE! They are a fragalent company and not trust worthy with your personal information!

This website is mecca for fashionista, the most favourite site. All fashion releases, the review of new collections (in general or in details) in HD can be found there first of all. Oh, I can spend there all my day!

I have shopped on farfetch a few times and on the last two occasions I have paid for express delivery and the items have arrived late. With shipping at a cost of £10 for standard or £15 express, I would expect a better service.
Otherwise can't fault the site!

It was my first experience at Farfetch and I was very positively surprised.
I ordered on Monday afternoon and received my order on Wednesday morning - extremely fast! (the item was shipped within Europe).
Communication was good - I received several e-mails from both Farfetch and the shop where I ordered the item.
I'll definitely be back soon!

Order number: HE7VCL
I've placed an order on Nov 3rd, and waited till Nov 5th with no changes on the order status. Therefore, I contacted the customer service via email.
They emailed back to inform me the item was out of stock and cancelled my order.
However, shockingly, I found the exact same item automatically appeared in my shopping cart with the price going up!
I felt cheated! Not only did they lie about the item being out of stock, but also used up my first time 10% off which I could have used on the scarf I bought the next day!
Worst of all, I have written another email stating this matter but got no response so far!
Be aware and stay away from this website! They practice price fishing, lie to you and cancel your order!

I bought a pair of Fendi shoes for my wife and i paid $1300, they send me an invoice for $925. When the shoes came it was wrong size and i wanted to return and i told them that i want my money back, they refund me only $925.

It was the first time ever to use farfetch for the purshase of brand new trainers. I was really amazed with their fast delivery and great packaging.
Can't wait to wear my new Air force 270.
Thank you Farfetch for this great experience.
You are on top of my list for online shopping.

TM

So, I thought Farfetch was a big reliable website? This was my first thought, but this is incorrect Please do not by any products here. Once again do not by any products here. As you guys all know, you receive 10 percent off as a first customer of farfetch. However, the promo code that I received was defective. So, I contacted the customer service and they emailed me back with a response of which brand is included for discount and which are not. The brand that I was trying to buy is Tom Brown. According to the email, it is included with in the brands that you can get discounts. Then, I contacted customer service and I talked to manager named Steve. He was extreamly rude and did not provide me with clear answer. All he was staying was "I am sorry" or "I understand how this email can be misleading". Come on guys... I hope this review helps. Once again don't buy any products here.

Everything was going smoothly I opened it the boxes and saw my new shoes. Then as I was about to wear my NMD R1s I saw some dirt inside. I was confused but ignored it. I was so happy to have these shoes but the only other problem was that the adidas logo on the shoe had a clear substance stuck on it? I tried to rub it off but my friend told me it could be a scratch! Sadly this experience makes me want to not buy from Farfetch anymore.

I checked the status of my order, and it showed on their site as delivered. There was no tracking number provided. I wrote to farfetch to report that I had not received my purchase. They promptly responded, saying the would open an investigation. A few days later I received an email saying they had spoken with the courier, and that my item was delivered, well received, and that I had confirmed. This is not true. I have not spoken with a courier, and I have not received my purchase. I wrote them back, explaining this. A few days later, I received an email from Farfetch, saying the investigation was completed and a refund could not be made, and the case was closed. I have now disputed the charge with my credit card company.

Tried to place an order using PayPal; didn't go through. So I tried again using my VISA; received a message stating that there was a problem and that I should try again or use another card. Used another card, but received the same message again. Called my bank-Wells Fargo; Wells Fargo OK'd the transaction, but farfetch.com sent me an email stating that they couldn't 'confirm some payment details,' whatever that means. Called my bank AGAIN. Wells Fargo said that farfetch.com was paid - and this is a large amount of money, BTW. Received an email from farfetch.com stating that they are refunding my VISA within the next few days. What is going on with these people? My bank cautioned me against ever doing a wire transfer which is what farfetch.com suggested I do, even when my VISA already paid them.

I did not receive the product I ordered as pictured on their site. I wanted a xs different styled balenciaga tote but did not receive what I ordered. I received an XXS tote (not the size or style I ordered) The actual product on the balenciaga site is 1150 but I paid 1350 on Farfetch? Bad business. Never shopping again. Scammed me out of 200!

I purchased a pair of Casablanca sweatpants from Farfetch and I was beside myself with satisfaction! The price I paid was incredible, the item arrived within 2 days of order confirmation and it was packaged exquisitely! I cannot wait to shop again with Farfetch!

I asked for gift wrap for the holidays. I even called and emailed to make sure. Not only no gift wrap, but the Gucci sweater arrived thrown in a corrugated shipping box, thrown in with not even a piece of tissue. The 3 stars I gave were for speedy delivery and quality of merchandise.

Service from Farfetch and its partner boutiques is excellent. Best in the world. Never had an issue with any of my orders. Other websites should learn from Farfetch as how to provide the best products and how to treat customers in such a good way. Farfetch is the best. Everyone should buy from Farfetch

I ordered a designer bag which was 30% less than the original price, in Farfetch. I've got it in less than a week. I am happy with their service as well, as I had given a wrong address. They corrected it in no time.