Farfetch

I previously wrote a review explaining how far fetch claimed a dress I returned was damaged (without sharing proof and ignoring any explanation that it was impossible for me to damage it with a 1 day return turnaround). They refused to refund me and said they'd ship the dress back to me. Well, a month later, they still haven't shipped the dress back. They sent me a tracking number that always shows it hasn't left the country of origin and yesterday it said it was sent back to the sender. Customer service doesn't respond at all, so I'm convinced they just run a small scam with their partner stores by claiming a product is damaged, then neither returning the money or the item. Buyers beware.

I ordered 1000 + from Farfetch last year Dec 9,2021 never received my package and they won't put a claim in claiming they have the Notice of Delivery signed. I had an executive claims officer from FedEx provide proof that the notice of delivery was false and they still didn't open a claim or give me my money back or tell me what I need to do next. Finally received a call back today Feb 4,2022 for no reason and no help at all. The proof of delivery has a false signature. I have a email from the executive claims officer at FedEx showing that the proof of delivery is false.

My items was received and shipped out the same day. I fell in love with Farfetch because of this. Once my items were delivered they were wrapped and secured beautifully. Would definitely recommend them to anyone!

This website is 100% dubious, I ordered an adidas slide which was delivered and started deteriorating within 2 days of usage, now it is even worst that the first set of slides I got myself in the store. This is obviously a dubious company that is peddling fake items, keep your money and never shop with them unless you want fake items

Good website - quick delivery of the goods, but then it comes to returns - it's not smooth at all. Website show error. By email - you will receive answer in few days and it will not solve your problem. So your way is to consider time zone - call them and wait for 10 minutes to do actual return.

It's not a great service, but not a scam after all.

The customer service is so amazing! When I originally ordered these sneakers they ran a bit narrow so I needed to return and re-order one size up. I received the re- order quickly in a couple of days. The sneakers looked exactly like they do on-line with all of those vibrant colors! I would recommend this company to everyone.

I ordered a pair of Stella McCartney shoes. When the parcel arrived late, there were no shoes in it but two pairs of jeans. I sent them straight back. Farfetch say they have investigated and see no error in the transport of the parcel which was by DHL. They say they will not give me a refund (€395 plus €10 shipping) and are going to send the jeans - which I never ordered and don't want - back to me. Customer Service are useless - the worst I have come across.

This was my first order of shoes online on the FARFETCH website. The order arrived exactly one week later with home delivery. The shoes are in excellent condition, the size and models look exactly as shown in the photo of the site. All the delivery information was provided to me by email, no problems occurred. Despite the fact that the products were purchased in different countries, all orders arrived on the same day, two orders were delivered even earlier than the scheduled time. I recommend it)

I have been a longtime customer of Farfetch. I have spent significant money on the site that I have been designated a private client. That said, Farfetch works out only if the transaction works out seamlessly; BUT if there is an issue, such in my case where a $125 item was not delivered by FedEx after over a week, all bets are off. Their customer service representative are pleasant, but essentially useless. When I contacted my credit card company to dispute the charge, Farfetch froze my ability to place any orders.

To me, this is a clear example of avarice and incompetence. I have sworn not to buy from Farfetch ever.

I recently ordered my friend a gift from this company, and didn't open it because I didn't want to destroy the packaging. My friend opened up the presence and turns out I received the COMPLETE wrong item. Embarrassed me and ruined my birthday present to them. Like a normal person would do I called farfetch to discuss how we can fix this, as the item I received has not even been touched. They said no refund, no exchange and no to fixing the problem because the 2 week window has closed. Never ordering from this place again. Thanks for wasting my money!

Ordered and never received package. DHL directs you to contact Farfetch, Farfetch doesn't care that you never received your package. Shopped with Farfetch multiple times prior but will never shop from them again. They did not offer any form of resolution at all. Just said 'sorry we can't help any further'. Never dealt with such horrible customer service. Even Walmart values their customers more than Farfetch! That's hundreds of dollars down the drain for me at Farfetch's disposal. Scam of a website. DO NOT SHOP HERE.

This is my second time ordering from far fetch and I have not been disappointed. Items come very nicely packaged from stores, and shipping is so fast. Ordered something yesterday morning and got it today!

Don't shop Farfetch unless your willing to risk paying a premium for products that have worse quality than the prizes at chuck e cheese. Spent $500 on a pair of Dolce & Gabbana cufflinks for my wedding. I wore them once and they broke while I was removing them. What a way to end your wedding night. Farfetch was unwilling to offer a refund or replacement. The "partner boutique" claimed the item was "too old": I purchased the item in May and wore it in December. They then claimed that it likely broke due to wear and tear. I wore the item once, and as is the case with cufflinks, only touched them twice: once to put them on and again to take them off. A $500 pair of cufflinks breaking after one use is ridiculous. I have $20-$50 cufflinks that have lasted 10+ years. Spend your money elsewhere.

It's protecting the criminals that are selling fake bags from China and they don't check properly. On Sunday, I discovered they sold me a fake bag and I've given them every opportunity to fix it. And they gave me some script
I told them anytime somebody discovers they sold them a fake should be a good time for them to fix it. They still chose to do nothing
SO Do not spend your money with this company unless you want to Pay too much Money to BUY Chinese crap. I don't support the Chinese communist party! Do you? Please look at the labels one is correct and one is made in China It has no structure. Because it's a fake The one with the blue lining is the real one

I received my item and after one use, the threading of my pants began coming loose. These were Dolce & Gabbana pants so about $400 - not what I would expect for this price tag! I contact customer service immediately. I didn't even want a refund, just a replacement. They told me they can refund 10% or speak with "partner boutique" for resolution. After 3 weeks of waiting to hear back, they told me they cannot do anything as this is a result of normal wear and tear. I have $20 pants that last me years but somehow they can say 1 use is wear and tear and makes it ok for them to start ripping apart. SHAMEFUL! Also - the material is VERY thin, you can see see through them. A part of me wonders if these are FAKE designer pants. I will never purchase from this company again and anyone that's thinking about it. LOOK ELSEWHERE!

Buy from then if you want to be stolen from…
But from them if you want to be stolen from. Bought an expensive skirt off them and returned it. DHL delivered the skirt back to me a few days later. After asking for another returns label and 4 missed collections later I dropped it off at a local collection point. The tracking shows delivered to he destination yet Farfetch refuse to refund. From memory the skirt was well over £200. Taking this up with AMEX now and possibly court to get a refund. Total joke of a company had spent thousands but never using them again.

They delivered empty, opened package which was worth of 300 USD, when I tried to get refund, they said nothing can be done since they asked courier and they said they delivered package unopened :) not sure what else would they say. No other proof, just word of the courier. So it means, even tho its luxury company and you could order something over 1 K and if it gets lost/stolen etc... they will not do anything about it, even with the customers who have spend a lot of money throughout the years on their website.

I had a bad experience with Farfetch customer service
A damaged with my shoes, its expensive one
It supposed to be returned for repair or exchange so i was waiting almost 6 weeks, today i received one the of worst email in my life
That they will pay me 30 usd for fixing it by myself
Please attach the invoice and return form.
Im going to open a case with the consumer rights.

I received the goods today and found that the shoelace was damaged (See attached photo), it is really ridiculous, this is not my first time to buy goods at Farfetch, and I suppose Farfetch is a good company and have a good quality control with all ship out products, I really don't understand why it happened on me this time. Would you please let me know what will you do with this failure? Are you going to send me back a new shoelaces or give me a big discount for me to buy again at Farfetch? Thanks for your kindly attention and awaiting your quick response. Raymond Tang

Although this site seems to use FedEx, whose service is terrible, the Farfetch company itself is great regarding communication and order dispatch timeliness. Cool deals and they offer a wide range of payment options at checkout, which makes it super convenient to shop here. I recommend.

It would appear that ordinary customer service does not apply to this company, a Marc Jacobs handbag was purchased, the zip broke after three uses and they will neither replace or refund the bag after 6 months of emails and photos going back and forth. Stay well clear.

So I just recently ordered four Purple Brand Tees. One on 5/5/23 and three on 5/15/23. Todays date is 5/19/23 and the 4th of my 4 are already here. My 5/5 purchase came on 5/9. Authentic,Unworn,Neatly packaged. One item came from the Netherlands and another from Italy. Great prices and always has flash sales or discounts for members. An assortment of Purple Brand. Can't speak about other designer purchases …but I'm pretty sure you'll get the same outcome.Merchandise comes from accredited stores. Even sign signature deliveries. Over all GREAT company. Add me to the consumer list

I would really like if on one order you dont charge shipping from every item separately. And please do not ship with UPS, they are already second time late with my package. DHL is so much better option since we pay shipping. Otherwise I am very satisfied with Farfetch.