Farfetch

Buyer Beware! Buy direct and don't use Farfetch. I paid full price for Gucci Horsebit slippers which are too small and they say their partner can not return or exchange for a larger size! I should have bought from a large store or Gucci direct. These shoes shipped from the Netherlands- did not realize that otherwise I would not have purchased. Very sad that even though the National Retail Federation has urged extended return policies -Farfetch is not granting me an exception. They are not extending the return policy even though everyone was told to buy early due to shortages and shipping delays due to supply chain problems. Kudos to Best Buy for allowing purchases in Mid-Oct for returns until mid-Jan! Farfetch is not being reasonable! Gucci has not responded to my WhatsApp request to intervene either.

I have been an early and loyal Farfetch customer since 2014 and have bought the majority of my clothes & shoes through them.
I recently made a purchase that was not delivered to me.
Fedex claims they delivered the product to my door and I signed for it. This is false and has never happened in my 20 yrs of ordering online. Farfetch is refusing to refund me for the package which was not delivered by their selected courier, despite my track record and historical spend.
This is NOT a business that can be trusted.

I used to be happy with Farfetch and have actually bought a lot there, but the minute something went wrong with an item, they refused to take responsibility.
My expensive Chloe sandals broke the second time I wore them and could not be fixed to a level that was sustainable, so they tried everything they could to shift responsibility onto their suppliers.
It has taken countless emails and "threats" to get them to issue a refund. And also a lot of weird/disorganised communication from their customer service. It happened in the summer and we now have april! I also spend money on two repairs and asked if they would refund that, they said they would look into it, but they never replied.
I recommend people to stay clear of this place at any cost! They don't seem to follow standard consumer protection laws.

The service and quality of the products deteriorates each time I order. I returned my order over a month ago and sent three emails asking for a status update but no response and unsurprisingly my refund hasn't come in. They treat me like garbage despite being a high access member. I'm worried how new customers will be treated.

I paid for the goods on December 16, on December 25 the earrings arrived, but they were broken, I issued a refund immediately, the return came to them on January 1. Today is January 18, the money was not returned to me. I answer in the process of returning, but how long to wait a month has already passed, 3 months or a year? Please help me

I'm really upset and angry that they will not refund me £355. My parcel was signed by someone I don't know. They refused to refund even through the tracking clearly states some random man's name. Eventually had to make a chargeback claim with my bank and was successful. Stay away from this company they even get people to write good reviews.

Tragedy happened again. I bought a cloth from farfetch.com, they sent me a wrong size, and I sent their email and shots of my order history and cloth label I received. But no one responds me until now, guys what should I do, pay another shipment fee to send it back, or asking him to exchange this item with free charge? This shopping experience is so disappointing!

I ordered $230 Boston Birkenstocks, these shoes already being marked up in price, and was sent a broken pair. The button on the shoe had completely been broken off and was laying in the box upon opening. Customer service was not helpful and replies were long awaited, I am losing money now that I have to make a return due to their negligence. I unable to find these shoes anywhere now or order a replacement from Farfetch as they are now out of stock. So dissatisfied, this does not capture the virtues of luxury retail.

I made an order and send them multiple emails to track down my package. Never got any response from them, I still hasn't received my package. It's been a week. The tracking number they provide says still in preparation so which means it's not ship yet and not sure what is holding up. You expect so much more than this when you expensive product

Terrible customer service - no returns, exchange or vouchers offered after 14 days from purchase. Have bought from here a few times but in future will always go to Selfridges, Harrods or Flannels who have much better customer service and the usual 30 day return policy.

I have ordered a pair of $400 sandals for a trip and the elastic band inside the straps became broken while sitting in the box with no evidence of external cut or damage. Farfetch refused to admit this is a defective product because the brand/boutique refused to give a refund. As a retailer and online platform, they do not bear any responsibilities at all for the products they sell and are completely ridiculous when it comes to refund/customer services for defective products. I will NEVER ever buy from them again.

I used this site a few times in 2015, but when I finally decided it check it out again, they said my account didn't exist. Went back and forth with customer service for weeks and they told me they changed my email address to someone else's email. No email asking to confirm the change or anything... I had $300 credit on the account and now stolen. Don't bother with this site, there are better businesses that will actually care about customers' account security.

Very disappointing online store, I have purchased Italian coat which was priced 760, plus shipping another 70$, and when it arrived they charged me additional 300$! There's no contact phone to reach them. Avoid this store! I have 3-years everyday online shopping experience and that was one of the worst! It is the same scam store as Raffaello-Network, AVOID THEM! If you want to find original European stuff to buy, go to Gilt.com. You will never be disappointed, they have better prices and super service! And you'll never be charged additional amount of money for no reason! I would wish to give 0 stars!

Shopper Be Warned! Have been trying for several days to return a vest that sadly is too small. They keep sending me a link that does not work. How convenient for them. I will not shop on this site again.

Update: I had to contact them after they posted publicly to make it seem like they were going to do the right thing. Unfortunately, they didn't. I should have been given a discount for the damaged sandals (suede strap was badly scuffed) that I received or a credit to my account. They just said their vendor did not check the merchandise before shipping it out. Seriously? So the customer is the one left with the bad deal. Won't be shopping with Farfetch again. I get that these things happen but to not make it right and be accountable is unacceptable.

Horrible service.
I bought a pair of sunglasses and when they are importing, some information needed from the seller.
Contact farfetch more than 5 times for those information, they reassured me that they will deal with this. After almost two weeks, they still did not get those information and my package did not pass custom and got sent back to Italy.
If you do not want have the same trouble, just stay away from Farfetch

A terrible experience. I wish i had seen the many negative reviews before i spent $350 on a pair of shoes. The shoes do not fit, as the actual makers have said they run a half size smaller than regular. So i have spent 5 days emailing farfetch customer service only to get absolutely no response whatsoever. I see now why they don't even have a phone number to reach them on their website. Obviously that is a dead give away for very bad customer service dept..

If your stuff gets delivered everything is fine (except it's more expensive compared to the actual retailer)

However, if your package gets lost or misplaced, prepare cause you'll get nothing. Worst customer service ever, More like fraud. Read the other reviews, apparently a lot goes wrong and when it goes wrong... they don't make it right

The LA store allowed someone to charge over $2000. 00 on my husbands charge card and we do not even live in CA! How can a sale person not question over 10 purchases in the store by the same person in less than one weeks time. What happen to checking ID completely awful. I would always question someone who seems to buy over $2000. 00 worth of clothing in a week, no body does that unless it was someone that works there. Shame on Farfetch! Do not spend you money at a place that will allow people to get ripped off.

My 15year old son saved for months for a £200 palm angels t-shirt. 2 washes and the transfer is coming off all over it. Complained, sent pictures which clearly show its faulty, the black nose of the bear as well as other parts of the transfer were speckled all through the t-shirt when it came out of the wash! They offered me £20 as they say they can't know how it was washed! I'm not an idiot I know how to read! Trying to Squirm out of providing a refund for an obviously overpriced poor quality t-shirt. Dreadful customer service! Total rip off!

I ordered a pair of shoes from Farfetch. The sizes were womens and the product was not labeled as such. Accordingly, I received a 10.5 when I wanted a mens size 12. I have messaged them twice without so much as a peep or reply. Not a bugger off or a we can help you...absolutely nothing. It boggles my mind how this happens when there are so many options for shopping that a company would be radio silent on a customer request. I should also note that the item was fulfilled by Stadium Goods and there was no billing invoice or order information inside the package - another FAIL. I reached out to Stadium Goods and at least they replied very promptly but were unable to assist. Another FAIL for Farfetch. As Southwest Airlines says, we know you have many options to fly. I will be taking my options to shop elsewhere.

I wish I could give 0 star. I bought a Prada scarf as my sister's wedding present. But Farfetch sent me an empty box. I contacted their customer service, and the whole investigation took more than a month, and ended up with doing nothing to my lost. I was a big fan of Farfetch, but now I am so disappointed with it. There are many other choices of European e-commerce, and I will never buy at Farfetch again in my life.

I was a great customer. My last order was missing one item. They sent me an e-mail questioning if I had received it. The items are well tracked however I was made to feel like a lying thief. The investigation took forever and I e-mailed them many times and just got rude responses. What the heck? It took me staying on top of it in order to get my money back! Very bad situation and terrible customer service. I will NEVER buy from them again. There are so many other luxury companies that appreciate my business so why would I give them my money ever again?