Farfetch

Beware. A good deal turned out to be a scam! I thought I was getting a discount on a pair of designer socks but working with this company is a nightmare when things go wrong. I foolishly trusted FARFETCH with ordering a $200+ dollar pair of socks as a Christmas present. I got a call a few days after reporting that the package was not delivered offering to send a replacement. When I followed up they had "no idea" what the voicemail was about and said needed more time to research. Then After "carefully researching" with the shipper for over a month they stole my money and never delivered the package. I'm not sure if my problem was ever even touched by a real person as it seems they were just churning out autogenerated emails with no real response to date.

Cancelled my order without any reason after I move in to a new apartment without any explanation. I called customer service, they claim they need to do security check on my account, because they detect someone else tried to log in to my account. This is totally bull$#*!. I upload the document they need so I can approve I am myself, waited for days, sent many emails waiting for their response. However my order still got cancelled, since they "can't confirm the authenticity". What the heck? They refuse to explain any extra detail. I also try to call the customer service to get more detail, but met a rude representative, no help at all. They left me no choice, and basically telling me go away and never shop at Farfetch again. Will Do!

Hello
I sent the mail to contact of farfetch many times. Nobody writes me anything about my problem. I'm waiting my returns more than 20 days.The product is at ITALY/BERGAMO customs for a two week to a required paperwork. I cannot find order or returns on the farfetch website, it was deleted.

Be very careful, the company policy is basically never to allow you any returns, refunds or exchanges. They try to just wait till issues go away, customer service lies about pretty much everything. If you ever have any issues with your order- you will not be able to resolve them. If you dispute the charge - they will not answer the claim. I would never ever buy there again. I lost my money and lots of time trying to return an item that was sent to me and was wrong. Disputed the charge and they still would not let me return or refund me! This is a scamming company...

I ordered a prada bag and instead received a pair of hiking shoes. Despite the fact that the return is purely being made because of an error on THEIR apart, customer service is still extremely unhelpful. I sent the item back and Farfetch confirmed they received it - however still no refund after 2 weeks. I call almost daily to chase on the refund but the only advice customer service has given me is to wait a few more days for processing' and they are apparently unable to do more than email the boutique' to follow up. If a company as established as Farfetch can only email' the boutique and do not have other mechanisms to escalate cases, this is a serious flaw in your corporate operations and needs to be addressed ASAP. Still waiting on my refund.

I paid 20 extra to receive the product faster, it should have been delivered on day 26, and it will only arrive tomorrow (I hope). The least you could do, would be to deduct back those extra 20 I paid for nothing. It was a gift for a special date, which meanwhile has already passed.

If I could give NO STARS I would! I ordered two dresses, neither fit. Sent them back in less than 3 days in pristine condition. They received the return 16 days ago and are giving me some run around about the condition of the returned items. What BS! They are in the same condition i got them in. They are dealing with the vendor (Marchesa Notte) who both shipped and received the return. I do not care about how their business works, I want my money refunded $1390! I just disputed through Amex because I am tired of calling every two days and being told it's going through, it is not! Buy from a retailer you know, these people excel at giving the runaround! Bad experience!

Purchased a pair of shoes online, gave my credit card details and received confirmation of order. A few hours later received an email advising that displayed the wrong price and I would have to pay an extra $300 if I wanted them (like it was my fault).

I requested cancellation and asked them to confirm that they had either credited back my money or hadn't taken it in the first place as their email was not clear.

I have done this numerous times and haven't had a reply. I wont be shopping with this store again.

Awful experience. Been left with no Christmas present for a family member 1 day before Christmas. Ordered prior to the delivery cut off on the 17th December expecting delivery between 21st-23rd Dec, called to check on order on the on 23rd Dec AM only to later be notified that day at 18:00 that the item was out of stock. Leaving no time to re order from another retailer. This is after already placing an order a week prior for the same item but being sent the wrong product. As well as double checking with them that the actual product was in stock and then being told it isn't last minute. Thanks for ruining Christmas for a member of my family as they now don't have the one thing they wanted.

The bag was lost, it didn't reach me in time, because it arrived a week later. I tried to talk to the supervisor, who did not give me any solution. I asked if it was lost, they sent me another one or refunded my money, and they said no, without offering me a solution until the order was found. I will definitely not buy from this company again, after not giving me a solution when they lost my order. I have not been able to give it away in time.

Several times I have compared items with other sites, Farfetch is ALWAYS marked up the highest. They gouge their customers. Always look at other sites before going to this site. I don't even bother going on it anymore. It's disgusting how much they mark up the prices, and then call it Luxury. They are the same products on other sites. They also are terrible with RETURNS, this site is just a headache. Thanks for reading!

I returned sunglasses followed by their instruction, but when the sunglasses arrived in the custom of Portugal, the DHL told them to contact the custom to release the item, but they did not, and the item is there for almost a month ( still there at the time I am writing this review) and they just hold my refund not take any action. I contacted them, they only said they still hold it and will update to me asap. They do not care customer but their own interest. Very bad company. I already disputed the charge from my bank.

Shopping with farfetch has been the worst shopping experience for me ever. They sent me faulty shoes. Then when I tell them, I don't receive good customer service and they send me through the regular return process. I had to buy a box and ship it back. I gave it to their courier and now they are saying they can't track it when I used their label. I would highly recommend not shopping here

Confusing return policy. I was one day "late" requesting permission to return a pair of pants -- and they shot me down, despite the fact that I am a frequent customer of the store in question.

Never again.

I ordered a wallet for my partner it was supposed to be delivered on Monday, then on Tuesday, Friday, and Monday again. Each day you need to wait for them at home, they never came and instead I got an email to say I'm not at home. I got their emails at home.

Farfetch was very nice, we're sorry and we're really sorry etc. But their solution was for me to go to the UPS station and pick it up, I of course refused.

The compensation they offered, we'll be prepared, 10 euros!

I will never use their website again. Horrible experience and lame customer service.

Scammers! Never buy this store. I bought an article online through the web some valentines shoes and they arrived in Miami in another color. Proceed to return it as corresponds with the return label. No matter how many emails I sent and calls, they never responded. They never refunded my money. Even when I received an email that would refund me, they never did. They want to scam me and steal with US $ 850 I can't allow it. Submitted the claim to PAYPAL and they have more than 95 days that the claim is open and PAYPAL has not yet closed it because they continue and continue to wait for information from the store. He submitted all the tests. They are scammers who do not respond and take more than 180 days to make you a refund. SCAMMERS!

I bought a pair of very expensive shoes from them. The shoes did not quite fit my feet. I sent it back. Unused still with it seal on the sole to prove it is unused. But because I did not send the original box they did not except it. They simply said it is their return policy which is written buried somewhere in their site. Their excuse "the boutique is unable to sell the product as is".
They are saying they are proud of opening independent boutiques to the world. But they make the most fundamental part shopping independent boutiques - personal service. It seems Farfetch is simply an order processing site and does not like to provide some solutions and customer service. Their business model does not really work.

I strongly advise not use them. If you like a product find another way to purchase it. Once the product is sold, they simply don't know you. No personal service that independent boutiques are really there for.

When the price is already paid in full and it's time to receive the order, instead an email is received and said that the price is wrongly labelled, and they asking for $500 extra, and what the heck is this? I also called their customer service and they do have a policy saying their labeled price might be wrong and at your own risk...

Had to return an item whose size was misdescribed on the website. Farfetch refused to refund my shipping charges. Told Farfetch I would take it up with my credit card company. The agent then told me in a haughty manner that if I did that I would be unable to order from Farfetch again until the matter was resolved. I had little intention of ever using Farfetch again before she spoke, and even less afterwards. They have a lot to learn about customer service.

After my package was stuck in UK customs for over 12 days, I receive the same answer over and over again from Farfetch and DHL just to go in circles. Every day they never received a proper response ever, only to say "we're working hard on it". I never received my item, the latest status of my item simply shows returned to the sender. I have not even received a refund or any form of compensation.

Farfetch has not got back to me, it seems like nobody knows what's happening to my order.

I never wanted to go public with my order, I have been very patient with the customer service reps. I've only been lied to over and over again. So disgusted with my experience considering my purchase wasn't of low value either. These people don't care about you at all.

My order number is GAW39J and on the status, it says it's been delivered which is a complete lie. Rubbish service and disgusting business practice.

I am a customer from Israel. At first I was really excited to find FarFetch, because of the variety of cool cloth and accessories.
My first order went Ok., I paid and received the item.
But my second attempt was a disaster. I tried to order a pair of boots on January 15, but there was a technical problem with the website and could not complete the order. So I've tried 3 times but no succeed. Then I saw on my inbox that I have received 3 transaction confirmation for the same amount. From that date till I have sent FarFetch an email every day, asking them to confirm the order and to charge me only once. But, FarFetch ignored all of my emails! No answer at all! And there isn't any phone number, now I was charged 3 time for the boots, and it seems I'm not going to get anything.

I have made two separate purchases within a week. Once I got my first package, they had a 20% promotion. So I made another purchase and got 20%. I've emailed them asking if they can do a price adjustment. Instead of me returning and ordering again to get the 20% off. Doyle said they will honour the part of the price adjustment. So I've waited, didn't get the refund after 2 weeks. So I've emailed them again. They said the 20% was already offered on my second purchase and will not honour the first order. Which I think is totally unfair. We continue emailing back and forth and now they said the promotion is over and will not refund me anything. What kind of business is it? False promises.

After ordering a bag through the site listed as "last item remaining" and going through the checkout trying to use a discount code for 10% off for signing up to the email list and another for under 25's student discount, neither of which worked I happily overpaid for my purchase as it was listed as being in Australia already so I hoped it would arrive quickly.
3 days later I had to reach out and contact customer services myself as there was no update on my order status, it took over 2 days to hear back from someone saying they have canceled my order as the item was not in stock from their supplier... it will now take up to 14 days to receive a refund. Absolutely disgraceful service. Save your time and money. I found my item from Selfridges myself for $100 cheaper than on farfetch including the cost of shipping from the UK.