Farfetch

I placed an order for shoes at Farfetch from Biondini Paris such a bad experience; the 3rd like this in fact I received damaged box and dirty sole shoes; I sent them pictures to demonstrate this and they claim they never received them avoiding to refund the money after so long. Stay away of them you better order from my Theresa or matches; much better services. Or net a porter but lately their services are bad enough in refunding both Farfetch and net a porter they try to keep the money longer to take advantage of it. Good luck in shipping somewhere else!

Beautiful garment, which I bought with added bonus of being apply to apply a discount.
Unfortunately, it was too small, so I swiftly purchased the next size up.
I hope to have the same discount applied to this purchase, same garment, different size within days of previous purchase.

I purchased a Transit Uomo shirt, a brand that is otherwise extremely hard to shop for due to it being so hard to find online, and my experience was excellent. I could never find this brand anywhere else until i went on transit and found a big selection for Transit. Shipping was fine (nothing special) and packaging was what was expected. I recommend farfetch and had no problems shopping with them.

From placed order to delivery and everything is good and smooth. I also would like to mention the delivery charges is cheaper than other on line shopping companies - only in HKD80.00 very good deal. Thanks, Farfetch!

First off I have to say the concept behind farfetch.com is amazing because it allows customers to order products from luxury boutiques all over the world. Secondly my experience with them was great because I got my order alot quicker than expected and both the boots and dress I ordered fit me perfectly so the size chart and all product specifications are accurate! The dress was send from Henrik Vibskov Copenhagen boutique and it was wrapped beautifully, plus I got an amazing poster with the designer's latest collection! Would recommend it happily to anyone!

Before I ordered anything from Farfetch, I looked at the reviews. I saw loads of really bad reviews but also good ones. The product I wanted wasn't in my size anywhere else so I went ahead and ordered them anyway. Received the item 3 days after ordering, and everything is perfect! Couldn't be happier :)

I was led along a garden path being told my order was going to come and it never did. I placed an expensive order with Farfetch as a Christmas Present for my partner. I payed for Express Delivery so that it would definitely come, Christmas came and there was no product/delivery.

I spent so much time chasing the order with generic responses, blaming most of it on their 'partners'. A platform that is purely partner based, it seems like a brilliant way of shifting blame for how inefficient and deficient in customer service that Farfetch is a sole entity.

The product never came, my partner never received their Christmas gift and I as a customer wasn't incentivised with any form of voucher or compensation for this awful process.

I purchased a hat which I think will be a regular go-to. I've been looking for one for quite a while now. Farfetch is very reliable with very good, personalized customer service. Very happy with my hat and experience!

I was surprised by the fact that the package arrived earlier. Just in time for the weekend. I love the packaging, especially the fact that there is a call to action on the bottom of the box. I wont reveal the message. You should definetly have this experience at least once in a lifetime. Keep it up guys!

Purchased from here and never received package. Notified them and they opened an investigation with Fed Ex. Fed Ex confirmed to them that they delivered to the wrong address. Farfetch closed my claim and refused to replace the item unless I could get proof from FedEx. Fed Ex had already sent the resolution directly to them and resent it again as a courtesy to me. This was Farfetch's investigation. They KNEW FedEx could not legally send anything to me as the receiver but still said I had to get proof. I had to get my bank involved to finally get my money back. I disputed with Farfetch for over a month. My bank resolved it in 48 hours after speaking to FedEx. Buyer beware. Very very shady business practices. You can't get past the customer service team and they will stonewall you. Buyer beware.

I really didn't find the website bad! I got my shoes within 3 days (to Australia) and I think I even got a discount for buying outside of EU! Quick, punctual, efficient and the product was exactly what the website promised! I read these reviews after I bought the product and I actually thought it was a different website! Could it be changing?

I ordered a cross body designer handbag. It's a knockoff! Trying to return it but they never gave me a receipt or a "reference number" to return it. There is no online return address. They keep telling me my correspondence is from the wrong email address. The take on this is: if you buy it from them IT's YOURS LIKE IT OR NOT you will not be able to return or exchange it. I've gotten the run around for weeks. THE "Customer Service" are pros at not answering your questions or helping.
I can't give a proof of purchase because I was t given a receipt. Ugh!

I made an order buying three items, however the package that arrived only contained one which I returned because it didnt fit. I wrote to Customer Service expalining that the other two items I paid for never arrived and asked that they either refund me or send me the items. After conducting an "investigation" they declared the case closed denying to refund me or send me the items.
I suggest staying away there are other shopping sites far more reliable.

Don't order anything from this company, it's a scam,
I ordered a few things, got a notification that it was delivered. Checked mail box and there was nothing there. I Emailed them and I have yet to hear back from them.

Ordered multiple items on this side, however most of the time it is bad quality clothing (aka to extend that you have to return it, or after 2 usages it gets torn). Plus some brands are literally unfound on internet (so their clothing quality is questionable as well) importan to note that if you return damaged/bad quality products they don't refund the delivery costs from the initial shipment.

Shopping from farfetch itself was fun and easy. I ordered a velvet bag and it came in the brand's box with no dust bag. I found that strange considering its a velvet bag and would need a dust bag to keep it clean, so that was slightly disappointing. Everything else was perfect.

Hi. I made a purchase based on the pictures of the purse on the website. I put an order through and got the order confirmation email with the picture of the item I wanted. However, when the item was shipped and I got the shipping notification, they had shipped out a different item and the picture of the shipping email did not match what I had in my order confirmation email. I contacted customer service right away hoping they can recall the package, they said they would try and will give me an update after they talk to the delivery company (DHL). I did not hear back and had to email customer service, where then they told me they are still trying to cancel the shipment and will give me an update, 4 days have past and no response still. I got the package today and it's the wrong item. It's just such a hassle as it was supposed to be a gift, and they've offered no updates nor anything throughout the process.

Ordered a pair of shoes, which took a month nearly a month to arrive tried to contact customer support due to a change of address. Did not get any response. Received the package, but they were the wrong items, now having to return but they didn't include a label... way too much hassle.

I attempted to return an item. The website was taking me in circles and then closed the order. I was not able to print the return slip. I called the customer service line and they said it would take 24 to generate it. I asked to speak to a manager and they kept me on hold for and extended time and said one was not available.

Once you place an order, the packaging/shipping are great! Price range Min.-Max. Does not work. Sometimes the size selection box does not drop down. Difficult to narrow your search down to what you are looking for.

I ordered my Versace belt bag on a Monday and as promised it was there on Thursday. I'm going to a concert on Saturday and I want to be hands free! Thanks for delivering as promised, I will be ordering again real soon!

I accidentally put my old address for the shipment. I realized my mistake right after I placed my order. Although I immediatey contacted Farfetch to correct my mistake, but there was no way to change this order. The item had to be shipped to the wrong address and returned to the boutique store. I at least got the full refund, but it is a complete non-sense that such a minor mistake cannot be corrected due to its ridiculously inefficient operating system.

Took my money and sent me an email that my L'Agence velvet pants would ship in a week. The week came and they sent me another email that the pants were no longer available, refunded my money. Fulfillment model stuck in 2009? I would have just gotten the product straight from L'Agence had i realized.