Farfetch

I am new customer to FarFetch. Made a checkout payment of $758 AUD after the exchange rate. FarFetch replied, cancelled my order and request for bank transfer. Tried to do a bank transfer, now it cost $808 AUD with the lower exchange rate and bank transfer fee that I have to pay. Apparently the first payment was already been sent and now FarFetch has refunded me, its going to take 14 days to do a credit refund. Horrible, I am not going to pay until I receive my first payment.

Don't understand why FarFetch has to complicate the payment process. I never had such problems with LUISAVIAROMA, MR PORTER, Net-A-Porter etc eben with huge transactions. FarFetch doesn't understand 'service quality', now it has incur extra cost and time on their customer hands. It really hurts to get such a terrible shopping experience, I will not recommend anyone to buy from here. MR PORTER and Net-A-Porter are both UK firms like FarFetch, but their customer service is absolutely outstanding compared to FarFetch.

AVOID THIS WEBSITE.

I ordered a necklace from far fetch for my eighteenth birthday. It was crocheted metal (not even gold or silver, just METAL), and $650. It came two weeks before my birthday, so I tried it on to make sure I liked it then put it back in the box until the big day. My brithday came and went, and after wearing it just two times I noticed it started to loosen/come undone. When I contacted the store asking for a refund and a phone number, they didn't reply for a week, then said that since it had been past the two weeks they couldn't help me, and that it was the nature of the item to change and shift, But they could send it back to the designer and then MAYBE repair it, This seemed crazy to me, it was obviously a lot different than pictured, and I haden't abused it in any way. Plus, I didn't want to pay $80 for shipping to and from Canada just for a solution that probably won't amount to anything? (I had contacted the desinger and they said it was normal for the necklace to change, too, making me think that they wouldn't fix it). What I want to know is why they didn't put that in the item description, I definitely wouldn't have bought it had I known it would end up looking so different form the picture. On top of this, I asked several more times for a phone number, and got nothing. I'm really disapointed with this experience, and I wish I could feel comfortable ordering from this site again because they carry really hard to find designers, but it's just not worth it.

DHL lost my parcel and after a month since purchase date, I still have not received my item or refund!

AVOID FARFETCH!
This January(2014), i purchased 5 Moschino iphone cases and make them sent to China, the parcel was rejected by the customs saying it's overweigh the individual purchasing amounts, and my parcel was sent back to italy then. I never even received or touched those cases, but Farfetch said i need to pay for the returning postal fees, which was about 60 USD. Isn't it ridiculous!? I need to pay for some bloody things i've never seen! Their customer service was totally a disaster, i sent several emails to them, they usually replied after a week or even weeks. They were always incredibly sorry for replying late or raised any inconvenience to me, but they never changed. Lol and now is June already, 6months has passed, MY PARCEL HASN'T ARRIVED AT THEIR BOUTIQUE YET! Seems like i will never get my 400 dollars back. I decided to sue them in any uk consumer protection organisation i can find. This is far too over. In addition, they really like informing you the goods you purchased several days ago is out of stock, and they are"incredibly sorry", they will withdraw your money asap... So speechless and frustrating, i would never shop at this website again. AVOID IT GUYS!

I ordered a fendi skirt pink red white and yellow. My package came it was the wrong skirt all pink and red

I have NEVER had a worse experience with an online website. I wouldn't even rate it a 1. Sent me the wrong shoes twice and charged 500 twice. F*CK FARFETCH. I AM FURIOUS.

They received the return, but they don't follow up the process, you won't get back the money. Won't buy at the shop again.

I have purchased multiple times, I've had things arrived damaged, with marks, wrong products delivered! It's been a nightmare.

Never do shopping here. Most of the items are used and returned ones (not even sure they're genuine anymore).

Ordered $400 shoes and was expecting same level service but the next day it was cancelled. The reason, it's not available.

I have never written a review in my LIFE. However, my experience with this company was SO unpleasant. I had to. In a nutshell, I felt duped by this company. Overall there are WAY better options out there for online shopping. I found Farfetch to be out of touch with the customer. The website was uninformative when it mattered most. One of the many examples: Returns & Refunds. I dont find it fair that you have to return an item within 14 days, and this item needs to get back to the vendor in this allotted time (even if the vendor is across the world), or else your return is null and void. Perhaps the most disappointing find as well as the most ridiculous policy is: if your Farfetch tag is broken when you receive it or you accidentally cut it off, or (like my situation) the tag was clasping a shirt together and had to be taken off to try it on, you will have to pay for the entirety of that item, whether you like it or not and especially if you want to return it. What is this? This is STEALING theyre just taking peoples money. They do not forewarn new customers about the Farfetch tag. BEWARE! Way to look out for the customers Farfetch! My tag was clasping a button down shirt together - it had to be taken off! My shirt also had 4 needles inside the shirt. One cut my shoulder blade. I kid you not needles. This was the boiling point. Bottom line, Farfetch does not care about the customer. They care about money in their pockets. Farfetch is not convenient, impossible to return, slacking on refunds, and MASSIVE AMOUNTS of trickery involved. I will NEVER purchase anything from this company again. ASOS is a much better option and is more user friendly!

Two Farfetch orders got lost in delivery-process. Not a problem for Farfetch - no support - they say it is my problem.

It was my mistake to shop at Farfetch.
The only thing I liked was the quality of Church's shoe itself.

I am trying to return the shirt I bought from Ysl and your message immediately it's you can drop at store too and I went to soho and they wouldn't take them
Back which it's retarted.

I bought a bag cost £300, but looks like very cheap one.
I believe it is not the original and they change it... shame. I returned it by the way.

This is my first time voicing a complain as I have been VERY DISAPPOINTED with the the level of service provided by Farfetch, I have ordered with them twice, and both experiences have been bad. The first time I ordered I paid extra for expedited shipping (1-2 days) yet the item still came a week later. The second time, I ordered sneakers off Farfetch's women totaling USD 700 website and the shoe came in the wrong size - A Farfetch representative admitted they were experiencing a technical glitch on their site. The only problem was that I no longer had the box (had shipped to my brother's house in the UK) to avioid customs duties if I were to ship in Asia so they would not take the return back. SINCE IT IS ALSO PARTLY THEIR MISTAKE, I ASKED FOR THEM TO MAKE A COMPROMISE - FOR ME EXCHANGE TO A BIGGER SIZE SO AT LEAST I CAN GIVE IT FOR MY BROTHER TO WEAR. HOWEVER THERE IS NO REPLY - THIS IS THE KIND OF RUDE SERVICE YOU EXPERIENCE AT FARFETCH. THEY JUST CHOOSE TO IGNORE YOU. WILL NOT BE SHOPPING HERE AGAIN

The saudi number is out of service & the items I received today are big & I don't know how to return them

Before you place an order, Make sure that you know that they will charge you for return shipping fee.
I got charged over $30 for returning.

Doesnt own up to their mistakes. Blames me for faulty items bad tries to silence me. I got a 30 email converstion about this. 0

Your delivery will get late to you for sure. Add 5-7 days to the date they'll give you once you first order.

Horrible customer service, Farfetch is like a dog that poops on your floor and then pretends like you asked for them to poop on your floor. Bad dog

Once again the merchant sent the wrong size. I assume that the merchant simply took the liberty of sending me what he had in stock!

Your review
FARFETCH IS THE WORST COMPANY I HAD TO DEAL WITH SO FAR! I HAVE TO HIRE A LAWYER IN ORDER TO GET MY REFUND BACK! TIEFS! IF YOU WANT TO LOOSE YOUR MONEY, BUY FROM FARFETCH!