Farfetch

Arrived on time and wrapped nicely and tracking available through UPS. Postage did take 7 days but paid reasonable postage costs of £5 so expected. I will use again

Good product and nice service with rapid delivery, yet packaging could be more delicate, the price with discount is valuable and attractive, I will try to shop here again!

How can they be so unprofesional on their business!? Farfetch is a joke! Never use it! AVOID! I made order first with visa then it was canceled sand they wanted my detail passport etc. I provided all information they wanted but still they could not confirm my address! Then i tried with two other card they canceled both so They charged 3 times ( And kept the money for 3 weeks until it was back on my card) Even they said it taks max 6 days till i got my money refunded on my card! I still wonder HOW COME this kind of website exsist! Also the customer service is very unprofessional a bunch of kids working there! Try searching other sites first where tradeing is easy and not made uncomfortable and humiliation.

Farfetch has been one of most hassle-free fashion platforms I've used and enjoyed. Their selection of brands, UI design, delivery speed and return services, have been nothing but superb.

I bought a pair of Bottega Veneta for $858.35
I returned the item as received. DHL came to pick up the item and they checked the item before taking it. As per Farfetch returns policy, the item was placed in the supplied Farfetch box in addition to another cardboard box surrounding it.
I received an email from Farfetch with images stating that the item was not sent in the Farfetch box and that the security tag was not attached to the item. The security tag is merely a plastic loop around one of the loafers, this can easily come off and be placed back onto the shoe. This is what I presume has occurred.
Farfetch procured DHL for handling and shipping of their goods. I have explicitly followed Farfetch's return instructions to the letter. Any alterations to the packaging or transport of the items are obviously beyond my control and are the sole responsibility of DHL and Farfech. I am extremely disappointed with how this matter has been handled and Farfetch's denial of any responsibility.

I've been shopping with Farfetch for over 3 years and I have always had great service. Sometimes there are small problems, but Farfetch has always taken care of these issues. Keep up the great work.

I ordered two items so was charged delivery twice making it expensive for delivery. First item took a week and second item not due until after weekend which is too late. Shame dress was beautiful

The Bottega keychain strap was sold out in the USA but luckily I found it on Farfetch. It was the last one too so I immediately bought it. First time buying through Farfetch and they did a great job of packaging and shipping it fast. I received it before my Bottega wallet that I bought in the USA on the same day.

Super happy you delivered your promises, my item arrived before time wish made me so surprised and happy driver was so professional called to check if am home.

Received defected item and returned for refund. No progress for more than 13 days. No reply. Already sent many emails. Worst online shopping experience. Dont buy from them!

Fantastic service - 3 days from London to my front gate in Melbourne, Australia. Also the site is friendly, and easy to navigate, and good communication re tracking etc.

I've never had a package arrive so swiftly before. Also, the tracking was made very easy and user-friendly. Always felt secure knowing my package was in great hands.

Farfetch has had my money and the item I returned for 5 months now. All I get are promises of a return that never happens.
They ask me to close the dispute with my credit card company, which i did and now it's been over a month and still no refund.
DO NOT BUY ANYTHING FROM THEM or you will regret it by chasing them for months for your hard-earned money.

First of all, I like the designers found on this website. Secondly, the one item I ordered arrived quickly and in excellent condition.

With that, I purchased a pair of Paris Texas shoes that were "new season." I entered my promo code for 10% off first time purchases, which these shoes qualified for because the screen showed the 10% deducted from the price, but for some reason during the checkout process the reduced price didn't work. I spoke with multiple customer service reps and was told over and over again they would not refund me the 10% from my order. One gave me a $20 credit to the website as a good faith gesture. The refund should have been $39.20. I wanted the $39.20 refunded from the purchase price. They refused. I have now disputed the purchase with my credit card company and I will never buy another thing from this website. The customer service experience is a disaster and one particular customer service rep continues to write me with condescending, passive aggressive emails giving me his opinion of how I, the buyer, the ones who keeps drop ship websites like this in business, should conduct my affairs. Ha! How about you find a job outside of "customer service?"

Purchased an item a week ago, then farfetch contacted me after waited ONE WHOLE WEEK to tellme that the item is damaged so wants to know if i would still like the item with a discount. Why didnt you tell me that it is damaged one or 2 days after you receive my order? My credit card has been charged for this damaged item and i am not receiving any form of communication from them. Emailed them back with the go ahead if i could have 20% off and now they stopped emailing me back. I even emailed them again for another follow up/status of item, NOTHING!

I ordered a pair of boots from farfetch(over USD400). It was obviously defective with the zipper falling midway every couple of steps I took. Farfetch (supplier being Onward Luxury Group SPA) refused to refund/accept responsibility and after their so called brand assessment, said that the brand knew about this problem and yet continued with the production of this boot - which is obviously bogus as I have researched other buyer reviews of this pair of boots and no one mentioned this zipper falling problem. ***Buyer beware when purchasing from farfetch and Onward Luxury Group SPA***

BAD - do not shop here.
Placed an order, they charged my credit card but did not ship. After 4 days I asked the status and they informed me that the item was not available any more. Customer service sucks, couldn't explain why my card was charged (their policy says that it will be charged when shipped). Avoid especially ANITA HASS, GERMANY

Farfetch, in my opinion of course, is very good and also all products came to me in 4 days and i was really amazed, because all products were in really good condition. But why only 4 stars? Because all products are very expensive, okay maybe not so because of companies - prada, dior, maxmara and others - but in shops (not internetshops) they're much cheaper.

I am in the midst of what is becoming an exceptionally annoying problem with Farfetch. After Christmas I ordered two sets of earrings, one for myself and one as a bridal gift. The earrings arrived late and the ones meant for the bride arrived damaged. I've contacted Farfetch and went several round with them due to their "no return of earring policy." While I understand this policy, you can't charge over $500 for damaged goods and not have some mechanism for refunds. I was asked to send two separate sets of pictures of the problem, which I did, and was finally told that I can return them to the boutique for "assessment and exchange." Thanks but no thanks. The wedding for which these were meant to be a present is rapidly approaching so I now have to buy yet another gift and I'll be stuck with two essentially identical sets of earrings. I was also denied an opportunity to speak with a supervisor about this case, despite being very patient and asking very politely. Disgraceful customer service. Stay away. This was my first and last time with Farfetch.

Excellent service all round. Was highly impressed in shipping and delivery times.
Only wish full packaging was better.
But otherwise excellent.
Thank you. Sure to order again.

I'm pleased with the service I've received from Farfetch, but would shop there more often if detailed measurements were given for the products sold, especially the clothing

Very efficient and smooth handling, thank you. Easy to make a change of the delivery address which was also handled in an efficient and customer friendly manner.

I've been buying from Farfetch for many years, amazing service and the prices are very good. I love that duties are included, a very pleasant shopping experience.