Farfetch

I rarely write reviews but I hope someone sees this. I purchased a very expensive item which came and was too small to even try on. I returned it, they said the original seller said it was damaged which is not possible on my end because it never came out of the packaging it came in. They said they can't refund me and are waiting for the seller to ship them the item so they can send it to me because I have to keep it. I shipped it back in December and now it is almost August and have sent 5-6 emails, no response, haven't received the item, haven't received a refund. At this point they just stole the money. I have never had anyone steal blatantly like this and the item was over $500 so I'm going to pursue legal action against them.

I cannot say I recommend this site. I placed my first order 10 days ago but I now need to return it (wrong shoe size).
I booked a return and even received a confirmation but the carrier never came to pick up the package. It's been a week that I am waiting for an answer to my emails and nothing is happening. This is really starting to be annoying, as the site gives only 2 weeks to return for a refund and I have lost a week waiting for their reply on how to proceed with the return. High end website with a very low quality of customer support, if existing at all.

I made a few purchases and was very happy with them until there was an issue with an order. Recently, I ordered 3 items and received only 2 items so I reached out to them to tell them there was an item missing. They replied saying that they confirmed having sent all items and hence I was making a false accusation. I was not at all happy about their initial response, but I offered to buy it again at the same price since I still didn't have the item and wanted it. Amazingly, they said they would not honor that either since they were not at fault in any way.
It is a shame really since I would have liked to continue using their service if it were not for this terrible experience. I have spent more than $3,000 already and the item in question happened to be the least expensive item I purchased at $50.
You can try your luck with them if you wish but would not recommend it if you don't want to ever feel the same way as I do now.

I place a full price item for over $2000 in my bag to checkout and the 15% new client discount applied. I want to check out a day later due to interruption and Farfetch had reduced the price by $13 and it was no longer eligible for a new customer discount as they argued it was no longer fully priced. A drop of $13 on $2229 by them was deliberately aimed at avoiding having to honour the 15% new client discount. Misleading and deceptive

You wrote a review for Farfetch 3 minutes ago
1.0 star rating 9/2/2018
If I could post zero stars I would. My husband ordered a bag on 15 December, we have no bag and we still don't have a refund! Farfetch say they have to 'investigate the matter with DHL'. Our contract was with Farfetch not DHL and you can see from the tracking number on to DHL's website that our parcel has never been delivered. We should have been refunded immediately, this is illegal and disgraceful

I called and verified everything on the phone so many times I can't count! Even reordered over the phone! Only to have them cancel my order every tine! If you need a dress on time DO NOT order from this site. I gave them everything but my 1st born and still do not have my order. Will NEVER use them again. Very disappointed!
Even speaking with customer service does not help with this company. Very unprofessional and surprised they are still in business.

You advertise 4 day shipping, yet I received my parcel a full 14 days after first purchasing. This was because your boutique partner wanted to verify the amount of shoes I ordered and it took you 5 days to confirm with me. When I did confirm my order nobody informed the boutique to process the order, so it was delayed even further. It was only when I phoned customer service that someone looked into it. Even then, the customer service agent laughed at me on the phone when I was upset about level of service. In the end I went directly to the store who were most helpful. You clearly dont have the appropriate systems in place. I ordered these shoes on behalf of 4 of my bridesmaids for my wedding this week. You have now lost 5 customers. I would never recommend FarFetch to anyone.

I purchased a pair of shoes for over $450. I was working out of town & had them delivered to my moms house. It was 17 days after they were delivered before I got home to try them on. I immediately contacted customer support to return them for the right size & was told after 14 days I can not return them under any circumstances.

These people have a five day return window! I realize not everyone is Nordstrom but---FIVE DAYS! I ordered a necklace that when it arrived was not as expected (to say the least) but between my 98 year old mother and a highly allergic Basset Hound I missed their ridiculous window. I foolishly assumed that like many sites you had at least 21 days. Given the price of their merchandise they need to realize people have lives and be more accommodating.

Ordered a top and returned. DHL came to pick it up but never received a refund. Called Farfetch and they advised that there was nothing they could do even the tracking number showed it was delivered. Would not order from there again.

This company is just a scam company please avoid. They took some large sums of money from my bank account and I haven't even ordered anything from them. You cannot contact them by phone and the only way to contact them is via e-mail. Eventually someone from Farfetch phoned me, but they were incredibly unhelpful. Didn't want to give any details of the company, when I insisted on them giving me a phone number to contact them they gave me some bogus number in Portugal and they said they were a London based firm! Scammers, avoid at all costs.

I bought platform sneakers by SWEAR on FarFetch on November 5th, 2022 and it said it would take 5 weeks AT MOST because they're custom made, allegedly. It has been over 14 weeks, I've sent 6 emails regarding my order and every time they respond saying they've contacted the manufacturer and are awaiting a response. They NEVER update me, I have to keep sending them emails regarding this issue.
What pair of sneakers takes over 14 weeks to be made? My last email where I asked for a refund was completely ignored. Extremely disappointed with their customer service. Never again.

I returned an item from FarFetch over one month ago. After multiple emails and phone calls I still have not received a refund. All they say is that "we have not been able to get the partner boutique to issue the refund". Their site description claims easy returns and refunds. I was not aware that FarFetch was not actually able to issue the refund directly. This is very upsetting as it was an expensive item. Beware of purchasing from them.

The hardwear on my handbag came back scratched and Farfetch could do nothing to help me. They did not even have another bag do exchange out for me. This was the worst experience ever with them. I am highly disappointed that the seller would send a use handbag to a customer and Farfetch let's them get away with this.

Ordered an item over 9 days ago and was charged immediately. Item still shows as under review. Contacted customer service and they said the store probably no longer has the item in stock. They cannot send it from another seller and promised to refund me after they contact the seller.
Item is no longer available on their website.
Disappointed.

My order was shipped in two packages and *neither* arrived. Somehow I was blamed for both, sent to the shipper, who sent me back to farfetch.

I have nothing to say other than DO NOT use this retailer.

Worst Customer Service i have ever experienced. I ordered a pair of guess shoes, they sent me the wrong size, i then had to return the shoes paying out an overseas delivery charge to get the shoes back to them and i never received any refund on the cost of returning the shoes even though it was farfetch's mistake. So i am left with no shoes and in deficit in my bank for a delivery charge.

Farfetch has been a nightmare to deal with. I returned an expensive item a month ago but still haven't received a refund. Shocking service from a "luxury retailer". Feels more like theft than service.

I would recommend never purchasing an item from this crooked site. I purchased a pair of $500+ sneakers which I ultimately decided to return. I received confirmation from Fedex that the package was picked up for return. We never received any follow up from Farfetch on the return however, were never issued a refund. When we ultimately noticed and reached out, they said they were unable to track down the shoes and would not issue a refund. We sent them the confirmation email from Fedex and it was a 1-week back and forth between those two companies blaming the other. Ultimately, we have no shoe and no refund. The customer service is a joke and the Company is an unprofessional/criminal.

Purchased a ‘ leather ‘ bag for a gift. Turns out it was PU! Also the designer bag by PLAN C. Didn't have composition label and where it was made. I asked if it could possibly be fake? Farfetch didn't like that al all...
Complaint to farfetch and they told me the lag had " some " leather component. It didn't and basically fobbed me off.
To their credit they said I could return it but it was a gift and I wasn't going to ask for it back.

Usually this company is good but I'm not happy this time at all.

3 articles, 2 at the wrong size (I ordered size 42 I received size 38)
So absolutely no upside to order online if you have all the return job to do.
Next time I will go to the shop, trust is lost. Waste of time!

Ive messaged your customer service like 5 times and no one still has answered my questions, sooo many problems. Most unprofessional company, other companys have replied to me within the time you guys still havent, thumbs down

Positive reviews are likely to be from people who liked the product they ordered. Lucky them. The return policy is a nightmare; and if you haven't sent it back within five days there commences a long struggle, and likely as not, you'll lose.
I've been stuck with two items, one an expensive black handbag that's too large and too heavy for me- I simply cannot use it. It sits in my closet. Yes, I was involved in my work and forgot to return it within five days, but it's of a timeless style. Further, I was met with rudeness and condescension. Too bad, because it has nice things but they are impossible to deal with, so I don't any more. No other place buts so much of the burden on the purchaser, including their cockamamie system for getting labels, etc. Who needs this?