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Massachusetts
1 review
3 helpful votes
Follow Lisa B.
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Communication sucks!
April 20, 2022

No one knows whats going on in your account. I have an outstanding account and paid every week. There is no reason for fingerhut to close my account because they switched banks. They sent an email saying congrats and how nothing has changed. Now they saying I would need to REAPPLY to REOPEN my account? Spoke to someone on Monday and he said not to worry that I could use my account within 24-48hours and sent me a promo code. I tried to buy a bag and what do you know? The account is still closed, confused? I am too...

Date of experience: April 20, 2022
Massachusetts
1 review
3 helpful votes
Follow marcos c.
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Why? They approve you for a limit let's say mine went from $600 to $1000 and then ultimately $1300. When you make purchases everything is fine. You miss one payment they decrease your limit by $300. If your balance is paid off and you owe them absolutely nothing they raise your limit and give you a deadline to make such purchase so you can lock that limit. If you don't want to make a purchase and decide not to get yourself in debt because you have other obligations what do they do? They put remove you credit line and put it all the way to $0 in retaliation. This is probably the worst I really mean it the worst credit card company I have ever dealt with. Instead of rewarding you for your payments being current and zero debt they punish you for not making more purchases despite your good paying history. Stay away from this credit line. They suck.

Date of experience: January 30, 2018
Illinois
1 review
0 helpful votes
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Sending junk that doesn't work.
July 1, 2023

Bought a generator from fingerhut and a warranty plan. Generator doesn't work at all. I bought for emergency reasons. When needed it didn't work at all. Call warranty service I bought tried to send me 2 hours away to get it fixed. Now have to wait 2 business days for them to find closer place. Fingerhut Said I should of tried when I bought it. Didn't know Fingerhut send out broken item that cause over 500 bucks.

Date of experience: July 1, 2023
Colorado
1 review
0 helpful votes
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Predatory lender
April 10, 2023

Fingerhut harms its customers by preying on their financial weakness with promises of easy payments on things you need. It will cost you 3-4 times the actual cost of the items, and they will hurt you with no conscience. They rejoice in reporting negatively to credit bureaus, and gladly offer to do it again.

Date of experience: April 10, 2023
Maine
1 review
4 helpful votes
Follow Brian B.
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I believe fingerhut is making money on credit account purchases. They exploit individuals with poor credit, ask three times the amount for their merchandise, have terrible customer service and they will continue their approach because people want credit. Fingerhut is not concerned about quality, price or choice (people with poor credit have no options or choice)

Date of experience: July 6, 2015
Minnesota
2 reviews
25 helpful votes
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STAY AWAY
November 14, 2019

Unfortunately, Fingerhut tries to cater to the low income, low credit, uninformed customers as their customer base. I do have a credit line with them as I purchased one item from them about 1 1/2 years ago but will probably never purchase from them again. They jack their prices anywhere from 30 - 60% higher then what you would expect to pay at another retailer or on Amazon. Then on top of it you pay absorbent interest rates on top of that and you probably are paying 2x for that item you could have purchased from Amazon. Even though I am low income and am rebuilding my credit I will find better ways to do so then pay twice what an item goes for.

Date of experience: November 14, 2019
New Jersey
1 review
3 helpful votes
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FreshStart is a Scam
August 13, 2020

Instead of charging your first month when you long into the website; they will schedule it for a month in advance. Making you late on your first payment hence ruining your chances at graduation. I called and they were able to verify that I made the payment on time but were not able to do anything about it.

Date of experience: August 13, 2020
Virginia
1 review
2 helpful votes
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The low ratings are richly deserved. Enough said. Customer service is absent. Robotic overseas mouthpieces are not helpful.

Date of experience: June 19, 2024
Texas
1 review
8 helpful votes
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Worst Company ever
April 5, 2021

The worst company ever. My first Purchase I received they sent the wrong item. Customer service was no help making me wait 7-10 Business days to receive a return slip the it will take up to 15 days to process the return before another up to 15 days to receive the Item I really ordered. And expecting me to make payments on it during this time and I wont want or need it by then. The I'll probably have to wait another 10 days for my refund

Date of experience: April 5, 2021
California
2 reviews
0 helpful votes
Follow Samuel C.
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I had a $1300 credit line. They reduced it to $100.00 I've never missed a payment and keep my account balance paid off. I called their "support" who told me they reduced it due to "credit issues." FYI - my credit scores are higher now than when they first assigned me my $1300 credit line. So, the account is now closed. They are too expensive anyways. Shame, I used them for gift shopping and the Holidays are coming up. They could have had my money.

Date of experience: July 18, 2023

Overview

FingerHut has a rating of 1.3 stars from 230 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with FingerHut most frequently mention customer service, credit score and business days. FingerHut ranks 378th among Home Appliances sites.

service
76
value
72
shipping
69
returns
53
quality
62