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    Fiverr

Fiverr

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Overview

Fiverr has a rating of 1.3 stars from 1,129 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Fiverr most frequently mention customer service, credit card, and low quality problems. Fiverr ranks 106th among Freelancing sites.

  • Service
    276
  • Value
    266
  • Shipping
    173
  • Returns
    204
  • Quality
    252

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Positive reviews (last 12 months): 0%
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Negative
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Reviews (1,129)

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customer service (162) customer support (100) credit card (42) support team (19) phone number (14)
Thumbnail of user mattw39
Pennsylvania
1 review
5 helpful votes
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October 9th, 2014

I paid $55 for a logo and artwork. I was sent one draft which was terrible. The artist, through broken English, told me it was "my fault." I simply asked for a refund, which he refused. I contacted Fiverr support, and went back and forth with them a dozen times -- all they will do is "ask seller for a refund" and ask you to jump through hoops, but never actually deliver. I was never delivered anything beyond a mock-up (not the PSD files I pad for) -- yet they wouldn't refund anything. I eventually contested the charge with Paypal, who thankfully refunded it. I ended up paying a local graphic artist a higher rate, and was THRILLED to. $5 is too much for the junk on that site, let alone $55. Terrible stressful experience. Avoid like the plague.

Tip for consumers:
Just don't use it. Find a graphic artist another way, and pay them what they deserve.

Service
Value
Shipping
Returns
Quality

Date of experience: October 9, 2014

Thumbnail of user emmal86
Arizona
1 review
6 helpful votes
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May 27th, 2017

Paid $11 for a flyer that even after 7-8 modifications (or whatever the word is) turned out like my 12 year old did it. I can't believe someone who has such a high rating for making flyers could be so incompetent on what I wanted. Still gave Fiverr another shot and paid $6 for a google review. The lady promised me it was all good and that google wouldn't delete it paid for the work and a week later google deleted the review? I'll chalk that up to karma but still it was all waste of money and a reminder that if you want anything done right do it your self or pay big $$.

Date of experience: May 27, 2017

Thumbnail of user anthonyb200
Washington
1 review
4 helpful votes
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April 2nd, 2018

I found a "gig" that was modern vintage provided a bunch of information and photos etc. what I got was some really hokey work. Although it's listed as guaranteed, in the end you will pay a lot more having to dole out to various "gig" designers to find one that actually delivers the quality of work they show esp. Since you have to pay upfront. Fiverr doesn't honor guarantees unless seller doesn't deliver. This whole thing is a scam.

Date of experience: April 2, 2018

Thumbnail of user johnnyh145
Illinois
1 review
5 helpful votes
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August 30th, 2020

First of all if you're looking to hire someone for something lewd to write, don't say anything in the chat to your hiree about details because they'll flag your account as inappropriately talking in chat. Plus a lot of the buyers seem to just be desperate people trying to make a quick buck while not listening to you and writing their own thing. Do not use this site.

Date of experience: August 30, 2020

Thumbnail of user jennifere72
Massachusetts
1 review
0 helpful votes
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August 4th, 2017

I was a buyer on fiverr for a long time before I was a seller. I had all of my book covers made on fiverr. When I decided to start freelance ghostwriting, I gave fiverr a try. It's been amazing as a seller. I get great clients. I work on really interesting projects, and I'm making a few thousand bucks a month. There are some rotten sellers on Fiverr and more plagiarism than I'd care to see on the site. However, buyers can avoid these scammers, by doing their due diligence, looking through reviews, and be willing to pay higher rates. No one who is actually doing the writing is going to take $5 for 3000 words. Use common sense when picking a seller, and you'll be fine. Sellers at Level Two or Top Rated are more likely to be decent.

Date of experience: August 4, 2017

Thumbnail of user najmuddinm
Canada
1 review
0 helpful votes
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July 4th, 2022

I did not had a good experience as buyer on fiverr. The seller (thesocial...) was not responsive and responsible to my questions which resulted in my waste of time. Even after repeated request for reply she did not respond.

Products used:
Fiverr offers a variety of services

Service
Value

Date of experience: July 4, 2022

Thumbnail of user samantham78
GB
1 review
2 helpful votes
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January 13th, 2017

I am a buyer for this site. I ordered some banners for my business and for whatever reason both orders totalling $61 were cancelled and the funds placed in my fiverr balance, only problem with this is there is no way of transferring that money to your bank account. I paid via Paypal so I expect refunds to go back to my original payment method- PayPal. I was left with no option but to open a dispute with Paypal and now I'm getting emails telling me that my fiverr account has been restricted and guess what?! The $61 has vanished! This is a nightmare of a company- I've emailed them and they never get back to you. I should have seen the warning flags from the start, I mean what company doesnt have a contact number? Their contact email is not easy to find either. Steer clear of this company everyone, whether you're a buyer, like me, or a seller. Something dodgy about these cowboys. Thankfully I paid with Paypal so I'm hoping I can escalate it with them and receive a full refund.

Date of experience: January 13, 2017

Thumbnail of user kimberlyr71
Virginia
3 reviews
11 helpful votes
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May 4th, 2018

I really like Fiverr. I use the site all the time for various needs related to my business including voiceovers, social media graphics, web design, Google indexing, Logos, ads, etc.

I have been pleased overall and there are a few freelancers I use on a regular basis. Just make sure you check out the person's profile. I tend to use Level 1 and Level 2 sellers. I've only had a few gigs that didn't turn out the way I wanted, but overall, I've achieved a lot of goals through Fiverr and plan to continue using the site.

Date of experience: May 2, 2018

Thumbnail of user lisas463
lisa s.
Ohio
1 review
3 helpful votes
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August 2nd, 2017

This is the worse place!! They make all kinds of promises and take your money. When you contact customer support, it's...."sorry about your luck" And then they want you to give them more money with another scammer. If you want to throw money away, at least throw it in the streets. Maybe a homeless person will find it and have a good meal. This place sucks!!!!

Date of experience: August 2, 2017

Thumbnail of user davep202
Canada
2 reviews
12 helpful votes
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September 8th, 2018

A lot of sellers on Fiverr are selling stolen copyrighted materials like videos, logos, etc.
Fiverr knows that very well and they are partners with those thieves. If you open a ticket, they will ignore it and close it. They simply don't care. They care only how to collect money in any way. No ethics or morals. Fiverr are a bunch of thieves and most of their sellers.

Date of experience: September 8, 2018

Thumbnail of user jackb229
Florida
1 review
7 helpful votes
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May 27th, 2017

Majority of sellers are scammers, no real way to tell who is and who isn't. Fiverr doesn't care. Even if you get "refund" fiverr still keeps their service charge. Also I said "refund" because it goes back as credit to your fiverr account even if you pay with credit or paypal. You have to open a special request to actually get you money back... of that even works...

Date of experience: May 27, 2017

Thumbnail of user alexg150
New Jersey
1 review
5 helpful votes
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June 14th, 2017

I had to report over 100 scammers on fiverr.
They claim they're native English speaking copywriters and they reside in the US.
90 % of them are from NIGERIA and the rest are from other countries. Only 1 or 2 out of 100-200 copywriters are actually English speaking.

I reported all those to fiverr and told them this is fraud and deception.

They suspended my account instead of correcting the fraud!

Fiver customer reps do never care about any of these. Days later I received a canned marketing message. But I have checked the reported profiles weeks after they're still there with misinformation.

Immoral people are there.

I'm kicked out.!

Date of experience: June 14, 2017

Thumbnail of user vinodk76
India
1 review
1 helpful vote
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October 22nd, 2021

Fiver only keeps exploiting users to make money and has no respect for its users. I have not been able to access my account for months. My money is also blocked. They are just not letting me access the account even after entering the correct login details. Their customer support is not being helpful at all. I think they have found that I wrote negative review about them and that's why they are not letting me login.

Service
Value
Shipping
Returns
Quality

Date of experience: October 22, 2021

Thumbnail of user reab6
Tennessee
1 review
2 helpful votes
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October 9th, 2021

They hired a scammer and he took my money and they said pretty much its not there fault. He ask me to paid outside there site. Pressured me and they did not care. I will tell everyone to never use this site because they are all scammer... even the company!

Tip for consumers:
Don't use this site

Products used:
Youtube Campaign for views

Service
Value
Shipping
Returns
Quality

Date of experience: October 9, 2021

Thumbnail of user lauras133
GB
1 review
3 helpful votes
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January 21st, 2016

Used it for my first time. If the seller cancels an order for whatever reason, you get NO proper refund! Only a fiverr credit amount. They also charged and refunded the wrong amount to me. I wrote to customer service, they didn't answer my question and they just copied and pasted terms and conditions! Still no refund!

Date of experience: January 21, 2016

Thumbnail of user stanleys44
New Zealand
1 review
1 helpful vote
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May 30th, 2016

Given that my seller's offer says $5.00 to do an SEO and then quotes way over that amount isn't that false and misleading information and if so shouldn't Fiverr be partially responsible for this kind of false advertising.

Secondly it's interesting that I proposed hiring the seller on his knowledge of Weebly and consequently there was a need for him to having the login email address to my account to do the work and I was advised that sending an email contravenes Fiverr's terms of service.

I'm still awaiting a response from Fiverr's support desk as to how to overcome this.

Date of experience: May 30, 2016

Thumbnail of user maddiev5
Florida
1 review
3 helpful votes
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July 21st, 2020

First, the sellers claiming to be a native English or an American are liars. You have to send a few messages to know they are lying. Then you can see their local time is not in one of the American timezones. If the seller responds to you as "Dear" or says "Alright" instead of "OK" that's a huge red flag. Also, I haven't been active on my account in over a year. I was a level 2 but for some reason, I lost my levels just because I didn't respond again to a conversation that was finished. If you say thank you to someone and they respond "you're welcome" you'll get penalized because you didn't respond back. Last, they take 20% of everything you make. They hold your money for 14 days. If a buyer makes a mistake and cancels an order, this also affects your rating. Fiverr... start using more professionals from America and not the scammers from the rest of the world. Your site might become more credible if you stopped foreigners from posing as Americans.

Date of experience: July 21, 2020

Thumbnail of user rainyd1
Ukraine
5 reviews
5 helpful votes
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April 30th, 2020

I have been working here for a long time. Therefore, during my work I can highlight the pros and cons of this site. So, the main advantages are that you can quickly find a job. Orders are added quickly enough. Secondly, there are many orders. Any person with any work experience and without him can find a job. The disadvantage I would single out is that sometimes money comes long enough. For the first time, they came to me only in the evening, although I ordered them again in the morning. But overall the site is good and you can work here.

Date of experience: April 29, 2020

Thumbnail of user davidr921
Sweden
1 review
4 helpful votes
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July 8th, 2018

Being extorted by one of the fiverr consultants after they deleted 17 www sites.
Fiverr refuses to take ANY responsability.
Avoid this if you do not have a passport photo of your consultant.
Fiverr is a terrible choice.

Date of experience: July 8, 2018

Thumbnail of user lucag15
Denmark
1 review
4 helpful votes
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October 10th, 2015

I was looking for music promotion.
I decided to give it a try given the low costs, but I can't say that you pay for what you get.
You get almost nothing and waste a lot of time only.

First seller disappeared after a couple emails back and forth.
I cancelled the order, but you can NOT get your money back if that happens, they stay on your Fiverr "account".
So I searched for another service, which actually delivered the service and it had little to no impact.
Forunately only 5$ wasted, a few hours wasted and many doubts on their policy of keeping the money you put for unsuccessful services.

Date of experience: October 10, 2015

Thumbnail of user rogery69
Canada
2 reviews
1 helpful vote
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February 3rd, 2022

Would give zero stars but can't... full of scammers and fake reviews... do not hire anyone from this site! Scammed out of money for a service i paid for and did not receive... no customer support! Total scam

Tip for consumers:
DO NOT USE FIVERR

Products used:
Dm promo service and did not get anything but charged

Service
Value
Shipping
Returns
Quality

Date of experience: February 3, 2022

Thumbnail of user derrickw15
New Jersey
4 reviews
25 helpful votes
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October 13th, 2016

There are lots of services being offered on Fiverr. Some of them are so bizarre and unothordox that you will doubt them. I have used Fiverr several times, and I have only been disappointed twice. Many people claim to have their orders cancelled at the last minute (among other numerous complaints), but I'm not sure Fiverr itself is to blame.

Date of experience: October 12, 2016

Thumbnail of user billb50
Oregon
1 review
2 helpful votes
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July 24th, 2013

Sellers can wait 4-5 days, then just up and cancel your order. Then you can't leave feedback. People on there are insanely flakey, and anyone with less than 500 reviews is very likely to be just one more in an army of shady people. Have people make videos for you, K, that works great but in reality it's worthless! All the value that could be in this site is in people who can write, but they are shady.

Date of experience: December 14, 2012

Thumbnail of user unclec2
Florida
1 review
0 helpful votes
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November 28th, 2021

Hired an inexperienced seller for a book formatting and illustration project. (Not Fiverr's fault.) Wasn't satisfied with the result and saw the seller wouldn't be able to deliver what I wanted after I got the delivery. Customer support then told me Fiverr has no way for me to pay the seller some amount for his time. Then they said I could ask the seller to cancel the contract and give me a lower cost offer. When I went back to find my last messages with the seller, discovered the messages were not all in one place... or even two places! Only given 3 days to pay or reject the delivery, but getting customer service took most of that. The final straw is that after all that, I discovered I'll never get my "partial refund" back. It will stay on Fiverr as a balance for future projects! That's not happening.

Tip for consumers:
Do NOT use Fiverr!

Products used:
book illustration and formatting

Service
Value
Quality

Date of experience: November 28, 2021

Thumbnail of user jeffreyl57
Georgia
2 reviews
2 helpful votes
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April 17th, 2017

I give this company a 'O'. There site is not set up for you to make changes to an order like "remove" or "go Back" so you can customize your ordering. The order was placed and then a conversation between us and the seller went back and forth. The seller whining about his rating will go down and so he disputed our cancellation. We placed 2nd order so that the order we wanted happen. But the 1st order was what caused the problem. A month later the refund had not happen and now they just want to give store credit. We will not be placing any orders with this company... EVER! We suggest that noon else do either.

Date of experience: April 17, 2017

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From the business

Fiverr is the world’s largest marketplace for creative and digital services, including graphic design, copywriting, voice overs, and music and film editing.
Fiverr is changing the way the world works together by giving entrepreneurs, freelancers, small businesses and even enterprises the resources they need to get things done.

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Thumbnail of user anastasiat7
Anastasia T.
Typically does not respond to reviews

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