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    Fiverr

Fiverr

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Overview

Fiverr has a rating of 1.3 stars from 1,129 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Fiverr most frequently mention customer service, credit card, and low quality problems. Fiverr ranks 106th among Freelancing sites.

  • Service
    276
  • Value
    266
  • Shipping
    173
  • Returns
    204
  • Quality
    252

This company does not typically respond to reviews

Positive reviews (last 12 months): 0%
Positive
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Neutral
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Negative
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Reviews (1,129)

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customer service (162) customer support (100) credit card (42) support team (19) phone number (14)
Thumbnail of user dwaynec28
Florida
2 reviews
20 helpful votes
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July 11th, 2022
Verified purchase

I like most others used this service & received zero results. Most of these people are poor writers & the reviews used are fake. Don't waste your time especially with Oloruntobi0609 whom is a fraud. This platform is a total scam

Tip for consumers:
Don't

Products used:
Grant writing, budget

Service
Value
Returns
Quality

Date of experience: July 11, 2022

Thumbnail of user rocyj
New Jersey
1 review
2 helpful votes
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October 30th, 2016

The site offers a review of the delivery but the problem is: Accept and review are attached which indicates to most unassuming buyers that this must be done immediately - you can still receive your order/delivery and go back at a later date to leave a review. This is a hidden agenda on fiverr to help the sellers with good reviews BUT WAIT! You must review the order first and fiverr knows otherwise the review process will fail horribly and no one will make any $ and their operation will be at jeopardy. Fiverr was a good idea until the flood of unscrupulous arrived.

Date of experience: October 30, 2016

Thumbnail of user zanaz1
Australia
3 reviews
15 helpful votes
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November 17th, 2020

If you get a service done with Fiverr and the seller doesn't deliver on the service, Fiverr won't refund your money, even if you don't have anything delivered from them.

Now if you get no satisfaction from Fiverr support, who are so slack that they don't get back to you for over a week after you post a support query and try your payment provider, Fiverr threatens to suspend your account. They won't give you back your money and threaten you not to try other ways to get it back.

So basically, if you have an issue:

- Fiverr does not resolve it
- Fiverr keeps your money
- you get nothing for your money, basically you're giving Fiverr money for no reason

In the regular world, if you ordered something and didn't get it, you get your money back. Fiverr seems to think that if you don't get something, you get your money back. Fiverr won't do that.

Don't use Fiverr.

Fiver is:
- unethical
- dishonest
- fraudulent
- unprofessional
- disreputable

Date of experience: November 17, 2020

Thumbnail of user vikramp2
India
4 reviews
13 helpful votes
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July 30th, 2015

Fiverr.com a 5 Bucks services where you can get stuff done, i would say its a great marketplace to sell your services, if you are too good you will receive a junk of order and you can start from 0 to 50 order per days as well.

Some of sellers services are really an awesome, like video reviews, Video compose, some backlink stuff, some traffic, some Google campaign and many more.

But you have to accept that, quality will be poor, what make the different where some one provide 500 USD services in 5 USD? Yes you got better understanding now

So try it when you need to make thing filthy, Not all the services are in this categories but sure some one who give you 5000 visitors and 5000 likes in 5 bucks what will be the quality?

Ya BAM!

Date of experience: July 30, 2015

Thumbnail of user veer15
South Africa
1 review
4 helpful votes
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March 14th, 2016

FIVERR... i think this website is a hoax. I gave my task "google ranking" to two sellers (one of the seller is sharifunaz) and both were fake. They promised that my site would come up on 1st page within 7 days (1st promise), and then two months (second promise). Later 15 days, both seller stopped responding after eating up my money. GUYS DON'T TRUST THIS SIDE. There are fake people who don't deliver what you need/ want. Rather go to your friends or colleagues to complete your task. There are no rules or procedures. Its just a waste of money.

Date of experience: March 14, 2016

Thumbnail of user cadenc3
Utah
1 review
4 helpful votes
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August 15th, 2019

My mom, dad, brother, and I use a single computer at my home. We all had our own fivver accounts because we wanted to get free money for each other's orders. One day they email me banning me and my families accounts permanently because they tracked them to be on the same IP. I emailed them to fix it but they were unwilling to budge. They didn't care what I had to say and they never allowed me to state my case. They don't seem to care about their customers or creators.

Date of experience: August 15, 2019

Thumbnail of user kennyr26
KR
1 review
1 helpful vote
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August 11th, 2017

I want to find some article tasks on this website, but the result is not satisfied me. I don't want to complain at the first time but the attitude of the seller make me feel angry. Most of the keywords are not used, bad grammar, many of the mistake of spelling, and he reject to modify that for me. I am not using this website again.

Service
Value
Shipping
Returns
Quality

Date of experience: August 11, 2017

Thumbnail of user alinam99
Netherlands
1 review
0 helpful votes
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June 10th, 2022

I am a seller on Fiverr. Not only I have to give away 25% of commission on my services which results in receiving only 75% of the indented sum, but to my surprise when I started withdrawing my available amount - Fiverr stole another 5% of my available balance! Very big dissapointment. Noone has ever explained what happened and why Fiverr constantly keeps deducting fees again and again!

Tip for consumers:
Horrible experience for sellers!

Products used:
I am selling services on fiverr

Service
Value
Quality

Date of experience: June 10, 2022

Thumbnail of user jayg746
Canada
3 reviews
0 helpful votes
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April 9th, 2022

You can see in the 1st photo the provider is asking for money upfront for work that has already been done in the scope of the project. In the second photo you can see the provider admitting he was slow doing the work.

Tip for consumers:
Don't use Fiverr.

Products used:
I ordered a service an was basically ghosted by the company after the delivery did not arrive on time

Service
Value
Returns
Quality

Date of experience: April 9, 2022

Thumbnail of user dannyh50
Colorado
1 review
4 helpful votes
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October 25th, 2017

I have now placed orders with two different people. The first person did not deliver on time, the second person did not deliver on time and requested an additional 3 days to complete the work. That time has now passed and the work still has not been completed.

In addition to work not being completed on time I was provided a "wallet" where my initial order funds were placed. I was told my wallet could be used to purchase services from another provider. When I placed my second order my credit card was charged again and the funds in my "wallet" still remain. This organization appears to be a straight up scam and I would not recommend contracting the services of any of their vendors. I'm now out over $300 with no resolution in site.

Date of experience: October 25, 2017

Thumbnail of user marial19
Illinois
2 reviews
13 helpful votes
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July 12th, 2012

This review is is about the website, not the services.
The design of the website is not customer/buyer friendly.
They have a lot of bugs in their software. I wonder if your cc number is safe with them.
In my case. I bought a service. Paid to paypal (this is their only option).
Their system failed during the transaction. The seller never received the funds.
Long story short. I had to call/email paypal/fiverr. Lost more than 3 hours... It is a crappy service.

Date of experience: July 12, 2012

Thumbnail of user carleaw1
Georgia
2 reviews
2 helpful votes
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July 29th, 2017

I guess you get what you pay for. I need a professional resume done and the seller didn't speak English and what should have taken two days span over 10 days... I just gave up the back and forth and did it myself. A waste of money but even bigger waste of time!

Date of experience: July 29, 2017

Thumbnail of user potl
Hong Kong
1 review
0 helpful votes
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January 14th, 2022

Fiverr is unprofessional service provider, Fiverr is no reputation and dishonest company,!
Fiverr employee are uneducated, uncultured and uncivilised!
Fiverr is bad than rubbish and Fiverr employee are low quality level!
I think Fiverr need closed in the world

Tip for consumers:
Stop to use Fiverr
Fiverr us cheater

Products used:
Fiverr us service support

Service
Value
Shipping
Returns
Quality

Date of experience: January 14, 2022

Thumbnail of user bobw45
Canada
2 reviews
7 helpful votes
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October 20th, 2015

I ordered a gig for edu email and turned out to be a hacked email account which is identity theft. Like I need the FBI to come visit me for identity theft!

Best thing to do when you get ripped off from fiverr.com, which is a very good chance you will, just do what I did, submit a paypal claim and dispute. Fiverr will not fight your claim since they know most users are getting scammed. They will cancel your account, but that is a good thing since you do not want to deal with this lame company anyway!

Date of experience: October 20, 2015

Thumbnail of user saraj40
New Jersey
1 review
4 helpful votes
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October 19th, 2015

Please do not use fiverr to get help with your resume. Especially the person named Elyssa, all she did was changed the layout of the resume and added some useless design. Worst of all she deleted the review that I posted about the service I received!
Here is her link - https://www.fiverr.com/elyssa.
Please stay away from this person.

Date of experience: October 19, 2015

Thumbnail of user candacet9
New York
1 review
5 helpful votes
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July 18th, 2016

I have ordered many gigs all turned fraudulent,, I recently ordered web traffic to my website and only after a few days the links to the traffic reports came up as fraud. Enough is enough with fiverr, they have to be shut down...

Date of experience: July 18, 2016

Thumbnail of user stevenm388
Tennessee
2 reviews
4 helpful votes
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August 28th, 2018

This site is a sham. They don't care. My designer barely understood english and the process was horrible. She accepted no responsibility and could not do the job. After two weeks, I finally gave up and hired a designer in the USA. I paid in advance, only received about a third of the work that I paid for, and Fiverr would not do a blasted thing about it. They don't care. They just want to shut you up. I only lost $110, but far worse was seeing a company turn a blind eye to doing the right thing. They could have, but they chose not to. Stay away from these theives.

Date of experience: August 28, 2018

Thumbnail of user shrutit
India
1 review
3 helpful votes
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July 24th, 2018

This was my first and pathetic experience with the site. I got in touch with a php developer ericmuchenah. I ordered a php web app which was critical to my business. However, at the time of delivery and much after that too, the freelancer was nowhere to be traced. No responses despite repeated requests. I met a dead end and wasted my time and money too. The refund of the cancelled order has to be used on fiverr only, and getting back to the bank account seems to be a long process. Don't have too much hopes with the site, I suggest.

Tip for consumers:
Beware of unprofessional freelancers on the site

Service
Value
Shipping
Returns
Quality

Date of experience: July 24, 2018

Thumbnail of user sheenaw4
Virginia
1 review
8 helpful votes
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November 25th, 2015

We paid three different people to have a logo done. You get what you pay for. One person we paid extra and they couldn't take the time to read our requirements. Meaning I said I was going to put it on an orange shirt so they used orange for a background. Can't use it. We asked for a stagecoach and got an amish buggy and a Cinderella Carriage. I don't mind paying for the job to be done right. However, I found their site hard to navigate and could not leave feedback easily or track the jobs we paid for. Great idea and concept. However, my experience was a complete waist of time and resources. Still need a logo.

Date of experience: November 25, 2015

Thumbnail of user mikaylar
California
2 reviews
10 helpful votes
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June 21st, 2013

The buyers keep expecting mountains and days of work for five bucks, that the user only gets four of. I do doodles for money, and people continuously message me with piles of art they want done in super-realistic style with all forfeited copyright for profit, for four bucks...

Date of experience: June 21, 2013

Thumbnail of user lindsayj21
Texas
1 review
3 helpful votes
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June 27th, 2017

Paid for the $5 campaign to advertise my business. The data I was given seemed unrealistic(17,000 clicks in one minute and then nothing else). I gave the a 2 star rating. I was begged to change, asked if I had a heart, told I was hurting their business. I did not change my rating so the fiver freelancer posted I was a rapist and fraudster all over my Facebook.

Date of experience: June 27, 2017

Thumbnail of user irinaninas
Germany
1 review
2 helpful votes
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July 4th, 2017

To transfer about $150 from my fiverr account to my German bank account, I loose $7, because of transaction fee an a bad exchange rate. And that's a lot if you consider how little you get paid and how much time you invest to earn $7 with translating.

Date of experience: July 4, 2017

Thumbnail of user bryanl31
Georgia
1 review
6 helpful votes
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August 22nd, 2015

I used the site four times The first time was a good experience. The second I would rate as o. K. The third was horrible. That was when I learned there is no buyer support. Basically you and the seller go back and fourth for five days and then Fiver gives you a credit. I guess that is how the came up with the day. I tried a fourth time with my credit. Another o. K. Honestly, if it has to do with online marketing, it's a crap shoot with Fiver.

Date of experience: August 22, 2015

Thumbnail of user priyankp
India
1 review
5 helpful votes
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April 27th, 2017

Fiverr works great for small gigs where the provider has to put in only little effort to complete your gig. If something has to be developed from scratch then it is a bad fit for Fiverr. Even if the job is small. Learning how to do it well takes ******* hours. The measly pay of $5 to $50 per gig works for the provider only if he/she is reusing 95% of something they have already made or something that the provider is very familiar with.

Don't expect the provider to spend lot of time on gigs this cheap.

Service
Value
Quality

Date of experience: April 27, 2017

Thumbnail of user danielm156
California
3 reviews
10 helpful votes
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April 21st, 2015

After disappointment with a seller on fiverr and how my order was delivered i contacted the fiverr support and was brushed off. I asked for a refund and was denied with no options. Horrible way to take care of a customer and not even try to make mends when all of the conversation was clearly stated and their support did nothing about it. Go to elance, they seem to be the most legit for a few more bux

Date of experience: April 21, 2015

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From the business

Fiverr is the world’s largest marketplace for creative and digital services, including graphic design, copywriting, voice overs, and music and film editing.
Fiverr is changing the way the world works together by giving entrepreneurs, freelancers, small businesses and even enterprises the resources they need to get things done.

Company Representative

Thumbnail of user anastasiat7
Anastasia T.
Typically does not respond to reviews

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