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    Fiverr

Fiverr

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Overview

Fiverr has a rating of 1.3 stars from 1,129 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Fiverr most frequently mention customer service, credit card, and low quality problems. Fiverr ranks 106th among Freelancing sites.

  • Service
    276
  • Value
    266
  • Shipping
    173
  • Returns
    204
  • Quality
    252

This company does not typically respond to reviews

Positive reviews (last 12 months): 0%
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Negative
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Reviews (1,129)

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Reviews that mention popular keywords

customer service (162) customer support (100) credit card (42) support team (19) phone number (14)
Thumbnail of user dagmarw
New Jersey
4 reviews
7 helpful votes
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June 3rd, 2017

I hired an editor to format and edit my kindle word book. It was cheap, $55- for 90 pages! She did a perfect job! Then I hired a vendor to format it to kindle for $15-. It was great! Look for vendors with good reviews since only legit users can review.

Date of experience: June 3, 2017

Thumbnail of user fiverrisbadv
Israel
1 review
0 helpful votes
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December 25th, 2022

One of the worst sites to buy in the internet,
I have got scammed and were charged way more than what i supposed to. The management is absolute garbage and are greedy for money. $#*! that site and i am never buying again.

Tip for consumers:
Never buy from it.

Products used:
Logos banners, discord servers, intros

Service
Value
Shipping
Returns
Quality

Date of experience: December 25, 2022

Thumbnail of user martino96
California
3 reviews
12 helpful votes
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March 14th, 2015

What a scam! John134 via Kickstarter (Fiverr.com) wants you to pay money, but get nothing in return. During the beginning, when it is most important to get the crowdfunding campaign off the ground, this paid "assistance" sits back and does nothing. Then it promises to put you in touch with "followers" two weeks later, when it is too late. In the meantime, it suggests that you to pay more money to get additional assistance.

Tip for consumers:
Don't contribute money to Fiverr.com

Service
Value
Shipping
Returns
Quality

Date of experience: March 14, 2015

Thumbnail of user mistikas
New York
1 review
1 helpful vote
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February 1st, 2023

My user id is slegal1
I started being a customer in 2012. Every year the sellers were more and more incompetent. Free graphic design is better than fiverr sellers. Lately, the funds that were in my balance simply disappeared. No way to receive back your balance.

Tip for consumers:
Stay away. Nowadays there are other better options.

Products used:
All services are online. Graphic design, editing, etc.

Service
Value
Returns
Quality

Date of experience: February 1, 2023

Thumbnail of user jodiw20
Delaware
2 reviews
5 helpful votes
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June 27th, 2018

I paid $225.75 for design work. It was never completed. Fiverr even allowed for the cancellation of the order. Fiverr has not refunded the money to me. I requested several times. They ignored me. So I disputed via paypal. Now they claim I am going against the TOS, and are refusing to refund the money. They demand I shut down my dispute with paypal, and they will be willing to help me then. I am not falling for that scam. If I shut down the dispute with paypal, they will just keep the money and I will have no recourse.

Steer clear from this company. You get NOTHING in return for your payment.

Date of experience: June 27, 2018

Thumbnail of user amandah175
South Dakota
1 review
2 helpful votes
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October 23rd, 2017

I was trying to get a logo and business cards made with her because I loved her style. But being new to this process and the app I apparently ordered them in the wrong order or the wrong thing and she was extremely rude and demeaning! I wouldn't suggest her at all based on her customer service skills!

Here is an example of what she sent me...

Don't know why it was difficult for you to simply place order on my logo design gig instead of business card gig just be clear do you want logo or a business card I hope it's clear to understand what is logo and what is a business card, if you want logo then place order first on the logo gig.

Thanks

Date of experience: October 23, 2017

Thumbnail of user cantonese.ireland
Ireland
1 review
2 helpful votes
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March 6th, 2024

Loads of the scammers on Fiverr.
Fiverr does nothing to help but allowing the crime happening without providing proper solutions to the buyer. Customer service does not disclose reasons why their decision is made nor they do anything to the seller while it is obvious the seller is a scammer. They allow the scammer on the platform and do not proper protection to users. DO NOT USE FIVERR.

Products used:
A website design

Service
Value
Returns

Date of experience: March 6, 2024

Thumbnail of user alexanderf63
Norway
4 reviews
10 helpful votes
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November 9th, 2018

They suspend your account at the drop of a hat and rarely if EVER
Explain to you why. It just stops working. I have spent my own money on
Services from Sellers and my account was suspended, I never got a credit
Or a refund and I never got a response to my support ticket as to why
It was suspended. Fiverr does not care about buyers, they only care
About their sellers selling any piece of junk they want. Beware!

Date of experience: November 9, 2018

Thumbnail of user fatih.eguler
Florida
1 review
3 helpful votes
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October 2nd, 2023

Buyers please be aware! They made it so difficult and complicated of a simple refund and gave too many BS! For someone who already spent thousands $$$ on this platform and asking for a very small refund going thru this kind of treatment, I can't imagine what other people going thru. This company needs to shut down immediately and needs to be accountable for their actions. No wonder why people screwing this company across all online platforms. My advice to you is this RUN MY FRIEND RUN SO FAST!

Tip for consumers:
NEVER USE THIS COMPANY AS THE WORST COSTUMER SERVICE IN THE ENTIRE WORLD!

Products used:
Fiverr is a fraud and you please stay away from this company! They have promised a refund and told me that it may take 10 days and it's been a month now still talking too much BS! I'm so tired and gave up already. I will go to the County Court and will open a small claim.

Service
Value
Shipping
Returns
Quality

Date of experience: October 2, 2023

Thumbnail of user noellem3
Florida
1 review
8 helpful votes
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October 11th, 2015

Do not use this site and do not use Revlec, an alleged seller with purportedly perfect ratings. I custom ordered a $500 "gig." After waiting 20 days, the gig was due. Revlec simply ignored me. Per the terms of the site, which I am disputing, I can only receive a credit for services. I cannot wait another 20 days and can't even leave feedback for the scam seller, because they are permitted to unilaterally cancel. Also, if you look carefully, sellers are leaving feedback for one another to inflate ratings. Fiverr needs to get ready for their class action lawsuit and Revlac better not answer the door-it will be the process server! Warn your friends and family not to use this site.

Date of experience: October 11, 2015

Thumbnail of user tiegg
Texas
1 review
3 helpful votes
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November 13th, 2015

I hired an article writer to increase content. Frankly, I don't have the time to do it myself. I went to Fiverr and shared with the author the information I would like included in the post. All the author did was find a similar article and place it in fee spinning software. It was obvious because the specific details I told the individual to include were missing. I would have been fair ( not that I would still buy) if she stated she was just going to place another article in spinning software, but she didn't state that.

Date of experience: November 13, 2015

Thumbnail of user gagans4
India
4 reviews
13 helpful votes
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January 4th, 2018

This is my First time at Fiverr. I have done atleast 10 projects at Free-Lancer. Freelancers there know their work. I do not see the same here. Unfortunately a seller at Fiverr with rating 5 made a very poor Gig with basic mistakes in photoshopping which even a novice could figure out. To add to the issues their support staff is not even willing to intervene. Seller took 40 days instead of 3 and the Gig is still poor quality. Hail fiverr.

Tip for consumers:
Poor Gig's done by sellers. Novices get 5 star ratings and work on your projects.

Service
Value
Shipping
Returns
Quality

Date of experience: January 4, 2018

Thumbnail of user sherwinl
California
1 review
4 helpful votes
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November 16th, 2015

I recently had logos made at fiverr. After the seller sent me the logos, he went missing in action. It's as if he took down his profile and went dark. So I contacted customer service to let them know that I could not find my seller, and that he has not sent me the source file (which I paid extra for).
My transaction was automatically marked as complete- even though the seller did not send me source file. I complained to customer service, and they told me that transactions are automatically marked completed in 3 days, whether or not they are actually complete. So, reaching out to customer service to tell them your order is incomplete is not enough proof that your order is incomplete. You have to press the freaking button within 3 days. Waste of time and money. Should have stuck to eLance.

Date of experience: November 16, 2015

Thumbnail of user donnas78
Donna S.
Pennsylvania
1 review
6 helpful votes
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August 4th, 2015

TOTALLY BOGUS. COMPLETE BS. At least if you drop $5 on the street, somebody worthy of it will benefit. Not these liars, theives, and for all intents and purposes, criminals. Trust no one on this site. Seriously profitable scam they have going on. Sickening.

Date of experience: August 4, 2015

Thumbnail of user michaelh1184
Nevada
1 review
2 helpful votes
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November 8th, 2018

Garbage company doesn't care about users and it doesn't care about it's freelance sellers on the site. Banning users and not issuing an actual refund but credit to their site as if I'd ever plan on using it again.

Date of experience: November 8, 2018

Thumbnail of user catheriner35
Nigeria
1 review
0 helpful votes
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June 29th, 2016

The best diaper ever seen! Disposable оr cloth diapers? This diaper producer met my longing for a better one considering the fact that Ive been using several diapers before but they didnt fulfil my satisfaction. These diapers аrе undeniably mоrе convenient, and affordable. I bought the cloth diapers and lessen me the cost of buying of new ones. They are also eco-friendly disposable diapers, whiсh аrе biodegradable and/or nоt bleached with chlorine. I recommend this for all mothers around.
I discovered that these cloth diapers arе muсh lеѕѕ expensive thаn disposables that I previously bought, and also еѕресiаllу if уоu wash thеm yourself. Aftеr paying thе initial cost, Ive been able to save hundreds оf dollars bу reusing cloth diapers аgаin аnd again. If уоu wash thеm yourself, уоu might еvеn bе аblе tо uѕе thеm fоr mоrе thаn оnе baby.

Date of experience: June 29, 2016

Thumbnail of user johannam141
Washington
1 review
0 helpful votes
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June 8th, 2022

I needed a 24 hour turn around on my cover letter (this was an extra $50.00) and updated resume ( these were not built from scratch). The provider Juliette_resume was AWEFUL. She was rude and took over a week to finish my products. When I contacted the company about the issue and requested my $50. Back I was ignored. The provider did NOT update my resume and she literally copied and pasted from the job description. The cover letter was 2 pages long and was not interesting nor intriguing. It was redundant and boring. Please think twice before spending your hard earned money for this joke of a site and DO NOT use Juliette_resume!

Tip for consumers:
Don't do it!

Products used:
Resume and cover letter

Service
Value
Shipping
Returns
Quality

Date of experience: June 8, 2022

Thumbnail of user bent337
TW
2 reviews
5 helpful votes
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March 22nd, 2018

Complain here is useless.

I'd share a way to kill fiverr here.
I've noticed that Fiverr.com sent me a lot of spam emails. The best way to kill fiverr is put all of their emails as spam at a time.

When the complain rates increase, fiverr.com will have trouble to send anyone email.

Date of experience: March 22, 2018

Thumbnail of user raulh29
California
1 review
4 helpful votes
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July 2nd, 2018

This is one of the emails that I got and sent to the FBI's. The emails stated that if I didn't buy their serves they would send spam backlinks. I forwarded my complaint to the FBI. This is the link: https://www.fbi.gov/tips
Send any threats to FBI. They are also running ads on Facebook.

Date of experience: July 2, 2018

Thumbnail of user imranm62
Pakistan
1 review
0 helpful votes
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April 17th, 2022

He was so polite and communicated very well and went above and beyond! I'll definitely be using him again and will be referring him to many of my friends! Very pleased with my final product. My family and I are thankful.

Service
Value
Shipping
Returns
Quality

Date of experience: April 16, 2022

Thumbnail of user sinthuk
Sri Lanka
1 review
4 helpful votes
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May 31st, 2017

Very rude and careless customer care and team
They don't care about seller and buyer not safe work at this site.
If you work there you will loss your money and time
I had Vulnerability. I never ever recommend this site

Date of experience: May 31, 2017

Thumbnail of user hannahb18
Illinois
1 review
17 helpful votes
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April 23rd, 2015

I had a gig on Fiverr in which I would allegedly get paid $5 for each order I completed. Fiverr would also charge. 50 on top of $5 for processing fees. Once I completed the order Fiverr would give me $4 of the $5.50 they accrued from the Fiverr customer. Recently as I was deciding to close down my Fiverr account I was forwarding my remaining money into my Paypal account. They cleared this morning and I found that the $42 I was expecting to transfer, came up in Paypal as $41.16. I checked the statement, assuming that Paypal must take a percentage for transferring in. The Paypal statement read. 0.00 for fees, so obviously hungry Fiverr decided to take more fees, almost a $1, from the money that I worked for. They are making way too much money off of other people's work and it's really just disgraceful. It really wouldn't be all that bad if when you wrote to customer service they actually responded answering all of your issues, or any of them, in a timely manner. Seriously ridiculous.

Date of experience: April 23, 2015

Thumbnail of user daniela233
Florida
1 review
2 helpful votes
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July 26th, 2016

As a service provider I take pride in completing my contracts on time. In fact, I normally give more than the clients expected. The last gig, the Fiverr server sent continues emails on one gig. The client made an error and duplicated the gig request. I completed the gig within hours. 13 emails went back and forth between the client and myself and the client was happy with the results. Two days later, Fiverr sends and email and reports me as late. I contacted Fiverr, showed them the email trail and screenshots. They understood it was a duplicate order Fiverr response: so sad. Dont worry its showing only for late for 60 days? I said what? I was not late! I provided the service. They said nothing can be done. They are stuck and inflexible. The service is good if you have no issues. Otherwise, be prepared for uncaring and poor service. Looks like when you have millions of users, you can shelf the logic and service for your clients.

Date of experience: July 26, 2016

Thumbnail of user maryb55
Maryland
1 review
5 helpful votes
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October 28th, 2012

I ordered a service that the seller cancelled days later with a lame excuse. Didn't receive my money back so I contacted both seller and fiverr asking about this. No reply from either one. Two days later sent fiverr cust. Svc. Another email asking about status of refund and still no reply so I filed a dispute with paypal. Fiverr apparently got THAT notification because when I went to login a few hours later to see if any messages, my acct with fiverr had been restricted, I'm guessing as a result of the dispute I filed. So apparently fiverr has the time to restrict my acct but can't reply to my email? My advice is avoid using fiverr because is nothing but a headache and their cust. Svc. Is non-existent.

Date of experience: October 28, 2012

Thumbnail of user jamest51
Mexico
7 reviews
19 helpful votes
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September 12th, 2016

Tried fiverr, got scammed, no refund = paypal dispute, I won, but fiverr disabled my account which actually did me a favor. Site is complete joke, they will not respond for support and did not even respond to paypal dispute! Easy win to paypal dispute with fiverr.com since their support is non-existent.

If you get scammed, I recommend paypal dispute, you will win, and they will lose then delete your account, which is what you want.

Date of experience: September 12, 2016

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From the business

Fiverr is the world’s largest marketplace for creative and digital services, including graphic design, copywriting, voice overs, and music and film editing.
Fiverr is changing the way the world works together by giving entrepreneurs, freelancers, small businesses and even enterprises the resources they need to get things done.

Company Representative

Thumbnail of user anastasiat7
Anastasia T.
Typically does not respond to reviews

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