Fiverr has a rating of 1.3 stars from 1,129 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Fiverr most frequently mention customer service, credit card, and low quality problems. Fiverr ranks 106th among Freelancing sites.
This company does not typically respond to reviews
I am absolutely disgusted by this company. I have been defrauded by this company. The support staff has refused to refund my order from a designer who refuses to provide the proper work I paid for. I I brought this case to support and they are aiding the seller in fraud and theft by refusing to refund me when I provided a clear case of failure to deliver the order.
Date of experience: January 1, 2020
Hi, I bought a gig on fiverr to design a logo after going through the pain to find the right designer. After a bit of a hoo, ha, he got it right. I decided to let this guy design the next logo and ordered a more expensive gig with source files. This is where the wheels fell off. This guy dragged his feet and suddenly he couldn't design anything. It went past the deadline and I gave him an extension because he needed more time and he will get penalized if the order is not marked as complete. BIG MISTAKE. He is gone with the money and I have no design. Lost time and money. There was a big customer on my side that I lost because I couldn't present my goods.
Never give extensions when the gig is not completed on time. Fiverr's response is to talk to the designer. That didn't help at all because he already had the money and no pressure on him.
Date of experience: July 23, 2016
I am very unhappy with Seller: mle_mi with Fiverr. I have requested a mutual cancellation and he continues to decline the request. He has not sent me any proof or product. He said he can not do what I want for $5 so he wants more money. He is a scam and I want my money back!
Date of experience: October 8, 2015
I hired a web developer through fiverr fiber and he never delivered a fully operational site. He locked up my site and domain under his credentials. I contacted PayPal for a full refund and they contacted fiverr who then contacted me and demanded that I close my dispute with PayPal and open it with them for me to get my issue resolved. $ 600.00 later and my biz is tanked
Date of experience: July 20, 2017
I researched fiverr on Alexa and found it to be ranked number 67 in the US. That is a fantastic ranking so I bought services from four of fiverr's sellers. I produce about 300 leads per month on my own and fiverr produced N-O-T-H-I-N-G.
Date of experience: April 14, 2014
If you have any computer skill you can earn money from fiber.com easily just baked eggs and published to the fibre and customer will contact you on your profile and they will give you an order you will receive order and complete the order and earn money in in your local bank.if you are writing skill if you have any designing skill if you don't have any skill you can also earn money just copy paste the word you can earn money.
Date of experience: September 28, 2019
First of all, after requesting a job, the professional didn't do things perfect, I reviewed the job with 4,5 stars and I was almost insulted for not giving 5 stars.
THen, it came the nightmare. I'm waiting for 45 days for the invoices in order to send them to the accountant (I'm already 1 month late) and first, the answer (at 6th Aug - 2 weeks after I got the job done) was that they will send me at 15th Aug... Today is 27th and their answer is "This request may take 4-5 weeks to process due to a high volume of requests."...
I don't recommend this service as it's the worst service I unfortunately had the misfortune to meet.
I give 1 star since it's impossible to give 0 stars!
Date of experience: August 27, 2015
Massive ripoff. Paid someone for a logo design and the product was so bad I could have drawn it with a pencil better. We complained to the seller and fiverr and are still trying to recover our money. The seller only agreed to a 50% refund at which point fiverr said we have to create a new order with the seller, and pay for that new order before they will cancel our original one. Still trying to get our money back.
Date of experience: September 17, 2017
I contracted with IWRITERZ to write a 90 second explainer ad. Her profile said "USA". I wrote her exactly what I wanted and even referred her to another explainer ad video that I had completed a few weeks ago. I requested to see a sample of her work which she sent me.
She said understood what I was looking for. Her profile said 2 days. It took four days and looked like it was written by a 4th grader. I now assume that she was not from this country and a limit command of the English language.
Today she cancelled the order.
I have had other very good work done by two other sellers, one from Pakistan and the other from Venezuela.
Date of experience: August 2, 2017
We paid 1.2K to an India company/provider for marketing service. They didn't do $#*! and marked as completed. I contacted fiverr, they told me talk to the seller. Seller sold his account to an other Indian company/person. Fiverr said they can't help with that. I was like WTF.
Date of experience: October 14, 2020
As a buyer I have had over 60 projects completed on fiverr and it is always a challenge.
The worst part of doing business on the site is trying to find and interract with customer support.
There are many 3rd world sellers that are trying to make a buck on a wing and a prayer and they don't have a clue about deadlines, quality or service.
I don't use fiverr much anymore. Too frustrating.
Date of experience: January 23, 2016
Zero stars for this scam website (I had to put one but they shouldn't get any. I ordered a service for $5. They sent an email telling me to create an account and then login. That never worked. I couldn't log in. I sent a bunch of emails. They never replied. They don't have any customer service number. I now escalated the claim via paypal to dispute the claim.
Unbelievable. Stay far far away
Date of experience: June 18, 2014
Tried 3 times working with their digital web designers. The first designer (Pakistani) after repeatedly texting what I wanted just couldn't understand, very frustrating. He mixed up the site work to a point I had to end the job. The second designer after repeatedly sending a detailed explanation to him came back to me with a completely different mixed up preview of everything I told him not to do.
The third designer had a nice display of work he had done so I hired him. He asked me for what I wanted and said ok we agreed on price he had all my log ins. I sent a detailed list of what was needed on the site. A week later he texts me do I still want the site. I was supposed to see the new site which he claimed I never hired him. All of these 3 were Pakistanis who do not understand & wasted my time. I requested my money back but they insisted on keeping it. Fivre cannot be trusted!
Date of experience: July 15, 2020
I consistently had issues with a seller on Fiverr and after reaching out to their customer support, I was told to work it out with the seller and come back to them if it didn't work out. Well, I tried working it out with the seller (which I had already tried multiple times) and they still refused to create what I requested or cancel my order. Afterwords, Fiverr still refused to refund my money.
For the record, I have worked with one seller and had a positive experience. This was my second attempt and there was no positive outcome at all in the experience. I understand that I chose a bad seller, but I didn't anticipate Fiverr not helping me at all. Really though, the seller constantly called me 'bro' and could not understand basic English. If the profile is perfect grammar, it's a con. These are the ones that paid someone else to write their profile.
Date of experience: February 19, 2018
I had 2 very bad experiences. 1. I contracted a guy from India to increase backlinks to my business directory. After the service my website increase traffic from India to register companies to get a backlink from my site.
2. I have contacted with an ai developer to develop an innovative ai software and he took the idea and then rejected my project.
Don't waste your time, they are pirates and not freelancers.
Date of experience: October 5, 2023
I want you see its this i want impression on its////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////
Date of experience: September 18, 2020
A seller I hired to improve website speed is far off to what we agreed on. I contacted fiverr who've told me that there's nothing they can do.
For anyone thinking about using this horrible website, rather use upwork. It's safer and you find actual profesionals.
A lot of scammers with fake reviews are active on fiverr. Just read through the reviews where oyu can see every 2nd reviewer has been scammed somehow.
Date of experience: April 11, 2021
I can't say enough to warn people to stay away from Fiverr. I used this business on 5 occasions and got nothing but SUBPAR horrible contractors who don't know what they're doing. They provided work that didn't meet the guidelines making me wait for them to fix their screwups. Also, the average wait time to get a response from Support is THREE DAYS. They advertise on their site it's 12-18 hours which is a lie. These people who are contractors hide out behind computer screens trying to sell themselves for something they are not. It's all a scam to the buyer. It's a great way for a loser who has no skills to try and make money behind a computer screen who normally wouldn't be able to get a job in the real world. I highly recommend staying clear of this company at all costs.
Date of experience: September 24, 2015
The offered service looked attractive, with 1k+ positive reviews and nearly 5* rating, and cheap! 35USD only. However, upon getting results I immediately realized that is bull$#*! copy-paste. How could it be? When I tried to complain to a seller he immediately canceled the order with full refund. Now I can't leave negative review to him because the order is cancelled. So here we are - this is how this scam works! Fake 5* reviews, cheap price. Job imitation. Zero risk. Perhaps, 1 of 10, or even 5 of 10 just don't want to waste a time to complain and simply keep money for a scammer. Fiverr itself seems to be happy with this model. When I tried to reach their support they answered that they understand my frustration but their policy does not allow to post reviews for canceling orders. Period.
Date of experience: October 21, 2021
On March 3,2017, a graphic designer (seller) on Fiverr.com sold me a $30 job for $100. Their gig page was misleading. They presented one style and gave me something else. In my opinion, the seller deliberately bollixed the job. There have been a total of 158 customer complaints and 13 negative reviews filed with the Better Business Bureau against Fiverr, Inc. In fact, the BBB has given Fiverr, Inc. a (F) for an overview rating. I feel this reflects badly on the State of New York, the Federal Trade Commission should immediately pull Fiverrs business license.
Date of experience: May 21, 2017
I have a business, That reason my need a logo. I did hire a freelancer he is "Monoranjon Ray" he is great Logo designer, his communication and Design Skills is very high. I highly recommended, if your need Brand logo design, You can hire him.
Thank You.
Date of experience: May 5, 2019
This web site is offal!
Seller did horroble job. He did something on my website that I did not approve and even did not finish job left it in the middle.
When I ask to change it back he insulted me and treat me as garbage.
When I contacted Fever they did nothing about and
Send me warning instead.
Date of experience: October 14, 2021
It really started out as a great idea, and everything was only $5
Time went by, $5 became $30, then $100, then $200
The new site should be called Hunderrr! I better go buy the domain!
Hunderrr.com and Thouserrr.com coming soon
PS. Fiverr is just full of autobot scams, copy and paste work, and hacks looking to make a fiverr.
Date of experience: July 17, 2018
I ordered a logo and was told if I ordered the Pro Package that I would get the following: unlimited revisions, 3 different versions of the logo, vector file, logo transparency, 3D mockup, media kit, business cards and stationary temples, source file, high resolution and free commercial license. Well after being late on the delivery I finally got a logo that I wasn't happy with, a png file download and a source file. I asked for a revision and asked where the rest of the items that I had paid for about 4 times and never received a response. Can not get any live customer service, just FAQ page. Can not seem to get my money back. I even tried another fiverr seller and was told that they could/would be able to deliver what I wanted but when I tried to order they changed the price by triple the original price. I would not recommend fiverr.com to anyone!
Date of experience: May 23, 2016
They removed my gig without any comments, just because I wrote in my description that I have good reputation on other freelance service. It wasn't even a URL, just a name of that service. And they write it's not possible to recover my descriptions and FAQ. I spent 3 hours creating that gig and Fiver simply stole my time. It was so user-friendly! I'm speechless.
Date of experience: December 2, 2016
Fiverr is the world’s largest marketplace for creative and digital services, including graphic design, copywriting, voice overs, and music and film editing.
Fiverr is changing the way the world works together by giving entrepreneurs, freelancers, small businesses and even enterprises the resources they need to get things done.