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Fiverr has a rating of 1.3 stars from 1,129 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Fiverr most frequently mention customer service, credit card, and low quality problems. Fiverr ranks 106th among Freelancing sites.
This company does not typically respond to reviews
Submitted a request and received an email a week later telling me my order was closed because I hadn't accepted the order. I never received notice that it was ready. Finally got in touch and got the first draft and provided feedback. Had to nudge the artist to remind them to provide the final. They provided another draft and I provided more feedback. Had to nudge again for the final files and still haven't received them. I finally just asked to cancel the order and was asked to provide a table a TABLE to outline my issues and then told that I should have asked for more information. So it's my fault the artists did t reply or provide the files.
Do not recommend this service at all
Date of experience: March 8, 2022
Have been using fiverr periodicaly both as a buyer and as a seller.
I have mixed experience. I recommend to do your homework before buying any gigs.
As for support, I had to contact them only once, and it took them four days to reply.
Date of experience: June 3, 2014
A soon as you pay fiverr you can forget about your money if you make any complain the only thing that they said id look on our Order Cancellation Policy page.
Or in there words "I recommend that you review our Order Cancellation Policy page."
See how he wrote it "I recommend that" that not a way to treat your customer i'm sorry right or wrong that not away to treat your customer.
Date of experience: November 7, 2017
Found fiverr good, have order quite a few promotions for my website and fan page, give credit where it's due and jazzy7 gave me a great package. Have also had other great sellers such as mbrown and hitace44, overall pleased so far.
Tip for consumers:
Don't buy likes, stick with really person promotions, likes will get you nowhere
Date of experience: December 11, 2014
My first time using Fiverr, after using Freelancer for years. I should have known something was wrong when the response I got was to do SEO for my web channel.
I asked for an update to my resume and paid for bespoke resume creation. I asked for modern and contemporary, editable resumes. I agreed and paid 3 x the standard price to have this service. I received PDF of templates taken from Microsoft. I asked for more options and editable copies. I received again my content in a Microsoft template. When I asked for what I asked for, or a refund the freelancer blocked me and went MIA. Taking it to Fiverrr support while responsive was repeating the same emails over and resent me what he already had which was useless. I worked with them and I thought it was going nowhere, I was pleasantly surprised to find a refund. This indeed made up for all the chaos. I am grateful
Date of experience: February 6, 2022
We had two things done now with them. First time the lady didn't basically speak English even though she said she did. She made half of what we had and we had to take it and go fix it ourself. Second time the man used a horrible script even though we told him what we wanted and told him we needed a website built from scratch. I paid $80 for total crap. Then told him I didn't want his crap so I cancelled my order. I then have it escalated in paypal but then fivvrr closed my account and I still don't have my money back.
Tip for consumers:
Don't pay money to someone you don't know. Many of their people who write just copy and plagiarize. And when you have a complaint there isn't really anything you can do. You cant ever say anything bad or they will close your account. Only an email for complaints which doesn't get response. SO you pay $120 to someone and never get service or your money back. If you complain they close your account. Go look all over the internet you will see these same things of people complaining.
Date of experience: March 20, 2015
Due to the New TOS they won't care if you spent 4 years from your life in fiverr and have more than 2000 reviews, in the first second you getting complain from buyer they will remove your level and block your account in the next time.
$#*! you fiverr.
Date of experience: May 3, 2018
Out website was contacted by someone through Fiverr. We were told that they had placed malware on the site and that if we did not buy from them their "gigs", they would add more and crash the site.
Informed Fiverr - who did nothing.
5 days later the site crashed due to these extortionists
IF Fiverr is not involved - they allowed it to happen as no actions were obviously taken.
Do not support a site that knowlingly lets such things occur through their software transfer systems
Date of experience: July 2, 2018
There was absolutely zero interest from fiverr when I reported 100% clearly fake likes, reposts and comments. I ordred REAL plays, from a so called top rated seller.
The seller was agressive when I pointed out the facts, and refused to refund. If you wish to boost your soundcloud views and plays, without caring about the fake accounts that were used to go ahead and complete them, then I recommend this service.
The sad part is that I used one of the sellers with the highest ratings, and that fiverr wouldn't even take the 3 minutes required to check my soundcloud track, to see the evidence of it. Never, ever, ever again!
Date of experience: March 10, 2018
So many scam seller. Customer Support also help buyers to scam sellers. No help at all from customer support. Not recommend at all. Go for other freelancer sites. Keep away from it. (Fiverr Seller - Fedup with Fiverr the way they do now)
Date of experience: December 10, 2013
Some of the Fiverr sellers are just scammers, they charge for some work and they don´t deliver, and after 2 or 3 weeks they just cancel with no reason. Customer service just allows you to receive the money and don´t even allow you to put a review on the sellers, they protect the sellers even though many of them are just scammers, they don´t really care about customers, they don´t solve anything for you.
5USD for some work? Forget it, they just want you to get in there, and after you ask them they charge you 5 o 6 times more for the work, o even more, the 5USD is just a way to call your attention.
Date of experience: August 17, 2016
I've sent an order for a rewritten article to a 5* seller named "bookergr" which cost a little more than Euro 44,-. After the order was sent I received an answer why I didn't contact him before the order was placed! I asked him why and he blamed me and told me again I didn't followed his RULES, checked the FAQ etc. I did this and I placed the order including the text which I would like to rewrite.
No way he didn't work on the order, he still sent answers that I am doing things not correctly. Finally, I had to cancel the order! I NEVER had such a bad experience on Fiverr! So please check before you work with this seller "bookergr".
Date of experience: January 9, 2021
Hi,
I was the seller on fiverr.com and they blocked my account for no reason i was designing logos on this sites and completed over 29 orders, 6 delivered and 42 in queue pending!
They cancelled all the 42 + 6 delivered orders also disabled my account. I told them clearly that i haven't got paid for the work the copyrights of the work i have done is still mine and no buyer can use it untill i get paid for the work! But they didn't responded!
Fiverr tells everyone about their terms but they don't follow it themselves and its piece of crap for users not for fiverr!
They are big scams they said to me i need to wait for 3 months to get paid! So if 3months are not over no buyer can use my logos as they copyrighted!
Fiverr support is even worse and don't provide any support at all.
Stay away from them they are complete scammers
Date of experience: July 27, 2013
You can buy best social service from here facebook youtube instagram and twitter... this seller is good for this service... and very honestly here is his email... i think its better from fiverr
*******@gmail.com
Date of experience: May 10, 2015
These "sellers" don't know what the hell they are doing. I asked for a logo, which I described in vivid detail, and was sent something that my 5 yr old daughter could have drawn. I've attached it for giggles alone. This happened TWICE! Then I requested my refund from my "shopping balance" only to NOT get refunded. So I opened a dispute with my Paypal only to receive an email from Fiverr to close my dispute to get my refund... WAIT ON IT... we'll see what happens with Paypal cuz I AIN'T canceling sh*t.
Date of experience: October 9, 2017
Hello:
I was about to create my moz account for about 99$ per month, i just search fiverr "moz account" and i find a buyer that create 4 month moz account for only 5$ yeah I buy it and my account delivred within 6 hours.
Yeah I save +300$ using fiverr thank you!
Date of experience: February 6, 2015
I am a first time user in fiverr, and i ordered some gigs. After i paid for them i was requested to add some more info to complete my request for a gig.
After i did that i saw that my cart still have all those items so i assumed because it wasnt completed before the inital transaction wasnt made, and i need to pay for the items that are still in the cart again
As it turned out they billed me twice, for their terrible user experience and cart bugs, and they wont refund me the money back to my bank, they wont refund the VAT they charged and they wont refund the processing fee they too (which is high) for a transaction i made because of their bugs!
Their support is acting terrible, and dont really care.
Date of experience: January 25, 2018
I would give less than 1 star if I could. I used this site for a flyer design. You have to be a graphic artist to use this website. I mean you must explain everything to the point that seller expects you to draw what you have in mind. They have no creativity. Absolutely NONE. And if you are busy for a couple of days forget it. THEY WILL CLOSE ORDER IN 3 DAYS. And thats it. YOUR done. MONEY GONE. I would not recommend this site to any one.
Date of experience: May 2, 2017
Blocked my site because they said my content was not original... yes it was I designed it myself... I don't know who they are telling me my stuff is NOT MINE. Now I can't even get on there to dispute it... AWFUL SITE!
Date of experience: November 30, 2021
I think that Fiverr is a very useful app that helps you to make money from home.On this site you can find anything that you need: from pranks to serious task, and i think that is really useful because you don't know when you need something that is one click away from you.As a "worker" at Fiverr you can eran a lot of money from doing what you like and know to do from home.
Date of experience: May 9, 2019
I hired a Fiverr contractor to help me with my Amazon PPC campaigns. The person said she could help me reduce my ACOS. After 2 months of work my ACOS jumped to over 600%. I got rid of this person and wanted to leave a review on Fiverr, but couldn't. Fiverr gives you 10 days after you hire someone to do a review. I do not know how this person is going to perform until the end of the 60 days I hired them for. I contacted Fiverr and they said there is no way I can give a review after the 10 day period and they would consider my problem with their next upgrade. They were pretty rude and obviously did not care. Fiverr is horrible.
Tip for consumers:
Don't use Fiverr, use Upwork or another site
Products used:
Contractor working on Fiverr to help with Amazon PPC.
Date of experience: December 21, 2021
No one has money and time to waste but for fiverr they love wasting everyone's time and money especially because they're thieves. They only care about stealing your money and not give you any service, let the lying thieves get away with all glory man what type of website is that can you tell me, they pride on preying for people who don't want slave away their lives and do something for themselves not others. How can you have a company who preys on people that need certain things for their business. They shouldn't have a reputable company if they can't take care of the scamming and flawd service
Date of experience: September 22, 2020
I submitted a project to a Level 2 seller named faizan6089 and accepted the price quoted. The quality of work was poor and lacked professionalism. I contacted customer support but they were no help whatsoever, they pretend that they care but in reality they are on the sellers side and don't care about quality nor the customer. Stay away from Fivver or at the very least negotiate and have them produce samples before paying the price quoted, and put it in writing that you can cancel the project anytime. I couldn't get a refund, BTW, you cannot cancel a project unless the seller agrees. I spent $500.00 dollars for something I will never use.
Date of experience: November 9, 2017
This is scammersville USA and Fiverr is at the helm. The system and platform is set up for scammers and for dark web members that are looking to scam you and never help out for real. The reason its cheap is so they can scam anyone. If you use Fiverr for anythi9ng, you are either desperate or stupid. Or, if you need help on the dark web than maybe... otherwise, stay away on all levels. And, fyi, its not limited or isolated to one issue and one company. The way that they pull off these scams happens in different accounts. Same scam. Different order and/or different account. They have the same MO too. We realized it fast that unless you are corrupt or hoping to find something too good to be true price wise, we need to stay away... I felt dirty trying to navigate through its platform, people and system.
Date of experience: March 14, 2022
It's a darn shame that Fiverr turned into another scammer site. My friend had used this site with good result in the past so I thought I would give it another try. I placed an order with a drjohnte who had good reviews for a research paper for which I had sent clear instructions of what I needed. Two days after finalizing my order and spending $10.00 over my $50.00 credit from a prior job the order was canceled this morning. I was told by customer service that the seller had removed their account and therefore the order was automatically canceled and credit put into my account. Looks like I've joined the list of other folks getting scammed on this site. This totally stinks! I'll be calling my bank in the morning!
Date of experience: October 29, 2017
Fiverr is the world’s largest marketplace for creative and digital services, including graphic design, copywriting, voice overs, and music and film editing.
Fiverr is changing the way the world works together by giving entrepreneurs, freelancers, small businesses and even enterprises the resources they need to get things done.
