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    Fiverr

Fiverr

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Overview

Fiverr has a rating of 1.3 stars from 1,129 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Fiverr most frequently mention customer service, credit card, and low quality problems. Fiverr ranks 106th among Freelancing sites.

  • Service
    276
  • Value
    266
  • Shipping
    173
  • Returns
    204
  • Quality
    252

This company does not typically respond to reviews

Positive reviews (last 12 months): 0%
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Negative
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Reviews (1,129)

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customer service (162) customer support (100) credit card (42) support team (19) phone number (14)
Thumbnail of user winitcat
Germany
1 review
1 helpful vote
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November 7th, 2023

I am a freelancer so tried to join i…
I am a freelancer so tried to join i made several drafts then they decided to accuse me of fraud and plagiarism for MY OWN WORK also claimed i was unqualified despite my history of work, my degree and that my work wasnt up to their standards despite having work listed in the same category that looks like it was made by a 4 year old. It randomly targets people for harassment and they refuse to correct their mistakes they never provided any proof of their claims i intend to pursue legal action

Service
Value
Shipping
Returns
Quality

Date of experience: November 7, 2023

Thumbnail of user pghg470
Texas
1 review
0 helpful votes
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September 10th, 2023

Excellent experience working with Fiverr. At the beginning the website was a bit buggy and crashed while loading. They have fixed it now and it works now.

Date of experience: September 9, 2023

Thumbnail of user gl2301
Spain
1 review
8 helpful votes
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September 11th, 2016

Fiverr is good only for loosing time and money, it's a place for scammers. DON'T USE IT! No refund policy, even if you don't obtain what you have bought, they won't give you the money back!

Date of experience: September 11, 2016

Thumbnail of user sangramm
India
2 reviews
6 helpful votes
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April 30th, 2018

Horrible place. It charges money and gives nothing back and it's not improving.If I complete a $10 job it takes $2 from it and also I have to wait 14 days to redeem my money.

Date of experience: April 30, 2018

Thumbnail of user brianr1421
Illinois
3 reviews
0 helpful votes
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November 8th, 2021
Verified purchase

Fiverr is a total SCAM! DO NOT TRUST THEM WITH YOUR MONEY!

I paid a very high amount for a professional design. What I got back was beginner, basic design. I paid over $50 an hour for this work. I complained and tried to get a refund -- NO HELP AT ALL FROM SITE MANAGERS!

COMPLETE SCAM! They actually tried to get me to send more money to the designer - in hopes that he would refund part of my original fee. TOTAL SCAM!

I wanted a simple 1 page PowerPoint timeline. What I got back was not a timeline - not designed at all. Any beginer user (meaning an elementary school user) could have produced this design. I tried to get the designer to change. I sent samples of what I wanted. He then took his inital 2 page design (I requested one) and condensed it to one page and said he was done!

TOTAL SCAM!

Service
Value
Shipping
Returns
Quality

Date of experience: November 8, 2021

Thumbnail of user ademonw
New Jersey
3 reviews
2 helpful votes
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February 5th, 2016

Fiverr will banned your account without any warning before they banned it,
The worst is that you will not able to get your fund instantly it was banned until 45 days or your fund is gone forever.

Date of experience: February 5, 2016

Thumbnail of user chasem23
Australia
1 review
1 helpful vote
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November 16th, 2016

They will take your money and run. Customer service is only geared to helping the sellers and therefor protecting the earnings of the seller and fiverr.

Date of experience: November 16, 2016

Thumbnail of user margaritah3
New Jersey
2 reviews
0 helpful votes
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August 25th, 2016

I made several orders without logging in. But while i logged in, the orders disappear. I tries to contact customer service, got their feedback, but problems has not solved.

Date of experience: August 25, 2016

Thumbnail of user pepitag
Colombia
1 review
0 helpful votes
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August 1st, 2017

Fiverr is a platform that does not take care of sellers a few days ago elsabrown took me a course of akashic records where after I cancel I cancel the course, I as a seller I was not agree and complained to the administration of fiverr to have him pay me The course because she had received it complete, send them the physical evidence that if it had been delivered, they on their part did nothing, this woman has set the course that I dictate on your platform without my consent doing plagiarism, and fiverr does nothing. I show that this page fiverr does not give guarantees to the sellers, I was a victim and as I can happen to anyone

Date of experience: August 1, 2017

Thumbnail of user pault148
Texas
1 review
3 helpful votes
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May 10th, 2017

Do not, do not do NOT use Fiverr's services. How this company is still in business is beyond my comprehension. I ordered a deluxe logo package for $40 - thinking I would get some decent logos - and after working with two designers - I have decided that this company hires amateurs with no experience to design for them. I tried to get my money back - known as a refund for a dissatisfied customer in most industries - and was told that my money would be put in a "shopping cart" for future purchases. ARE YOU KIDDING ME? DO NOT USE THIS COMPANY.

Date of experience: May 10, 2017

Thumbnail of user sonalim2
India
2 reviews
6 helpful votes
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February 14th, 2017

One of best site to earn online money with a very simple task. I really liked this site. I would love to do work here forever. Great way to earn money

Date of experience: February 14, 2017

Thumbnail of user jayf62
New Jersey
1 review
2 helpful votes
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September 19th, 2017

Total garbage. Files were late. Working files not supplied. Do not use Fiverr.com if you value your end client. If it smells like crap, it usually is crap.

Date of experience: September 19, 2017

Thumbnail of user tomh230
Netherlands
1 review
3 helpful votes
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June 20th, 2017

Fiverr is a scam don't every buy anything. Ordered traffic and got spam! Paid for nothing the seller is not responding and Fiverr is not trying to help.

Date of experience: June 20, 2017

Thumbnail of user katrinac45
California
1 review
3 helpful votes
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August 22nd, 2018

I tried it because it was cheaper and got ripped off. Contacted customer support but of course they don't take our side because they get a percentage of every sale. Please don't get ripped off.

Date of experience: August 22, 2018

Thumbnail of user patricias83
Canada
1 review
5 helpful votes
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November 30th, 2015

I don't understand all the negative reviews, it was my first time using them and had a great time, was a little confusing at first but I figured it out.

Date of experience: November 30, 2015

Thumbnail of user thomasp35
California
1 review
14 helpful votes
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October 9th, 2014

Horrible site. I lost 20 bucks and a bunch of time trying to get them to work. Complete ripoff. I would give it a negative 5 if I could. Buyer beware.

Date of experience: October 9, 2014

Thumbnail of user jeremyl44
California
1 review
6 helpful votes
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May 2nd, 2016

Walukepi001
May 2,3:54 PM
I have been trying to get a gig finished for three weeks. The first seller that I contacted didn't take any action on the gig until 30 minutes before the due date and then wanted me to resubmit all of the requirements to him again. I cancelled that order and returned to someone who I purchased a gig off of a year ago which cost me 4 times as much. Then even though I had $10 in credit on my account, your site pulled the full amount out of my PayPal.
After I returned to a previous seller that I used a year ago, I provided all of the requirements and heard nothing back until the day of the deadline where I received an email claiming connectivity issues and that he would need an extra 24-48 hours on my gig. I agreed to provide him the extra time and the due date came and went again without any product being given.
When I contact him this morning, I get a. Png file instead of the different versions that the gig promises and no source files. To make it worse, the image doesn't fit on the size page that I informed him multiple times that I was looking for.
So bottom line is that I was scammed out of my $40 plus your commission. To say that I will never use your service again is an understatement. I am cancelling my account as soon as this email is sent. I will make it my mission to flame you on any customer service site that I come across.

Date of experience: May 2, 2016

Thumbnail of user scotth1835
Kentucky
4 reviews
1 helpful vote
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March 22nd, 2023

Site doesn't work. Can't set up an account. Can't get to a contact page. And customer service sends you a link to submit a ticket. Guess what, that page doesn't work either!

Service
Value
Shipping
Returns
Quality

Date of experience: March 22, 2023

Thumbnail of user ff57
Germany
1 review
2 helpful votes
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November 5th, 2017

Fiverr closed my account anyway. I have hundreds of dollars and the have suspended my account. The peoples at fiverr contact me with a comic picture and fake names.

Date of experience: November 5, 2017

Thumbnail of user jamess581
California
1 review
3 helpful votes
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July 25th, 2017

I don't think there is any seller, I spend time looking for same thing from different seller and they almost the same. Looks like same person and different name? I wonder?

Date of experience: July 25, 2017

Thumbnail of user rfrieden
Minnesota
2 reviews
0 helpful votes
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November 29th, 2023

Buyers who are dissatisfied with a seller can't get out of the contract unless the seller says so. It may not be working out between the seller and buyer, but the buyer may get stuck.

Date of experience: November 29, 2023

Thumbnail of user assamc
Algeria
1 review
4 helpful votes
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April 30th, 2018

I created a fiverr account and I purchased a service and I waited for the service to be received to close my account.
I do not know why
My money was stolen
Do not waste your time

Date of experience: April 30, 2018

Thumbnail of user samh136
Canada
1 review
8 helpful votes
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May 27th, 2017

I uploaded a sketch I made myself for a business logo and asked for a digital revision from a graphic artist because I couldn't work Photoshop to save my life, turns out that compared to the product I got back I could have saved $50 and endured a near-death experience with PS. The original sketch lines were visible, there was hardly any uniformity to the lines, and none of the simple modifications I asked for were completed.

STAY AWAY FROM THIS SITE!

Date of experience: May 27, 2017

Thumbnail of user tessan
Delaware
1 review
6 helpful votes
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October 12th, 2014

I reviewed lots of portfolios and settled on one where every logo looked really sharp and unique. I paid for just the $5 logo thinking if I was happy I would use this designer again.

Well, I was given a 10 day wait and the order went 11 days. On the 12th day I got the logo along with an additional HD file for having to wait the extra day but it was useless.

My site is about budget family travel. I gave a very detailed explanation of what I needed and my site url for reference. I assumed the designer would visit the site and get a feel for what it needed.

Instead, I got a logo in a very patriotic color scheme that looked very much like it was supposed to resemble a mother giving birth. Basically a large "C" shape, open side down, with a circle on top (moms head). Then another of the same shape, only smaller, flipped around and placed inside the "arms" of the mom. Everyone I asked to look at it said it made them think of a woman giving birth to a baby head first.

My tag line also includes the letter "g" in it but the bottom of the G was cut off. So it looked like a really glaring mistake, or a rush job.

Supposedly, I get a revision so I wrote back and explained why I can't use this logo. That was three days ago and I've yet to get a reply. Glad it was only $5 I lost.

UPDATE: It is now 6 months later. I never received a reply to my request for the revision that I was told I could have. I never received any reply at all.

Tip for consumers:
I'm guessing the stuff they show in the portfolios, if it's legit, is all stuff that costs way more than just $5. I should have known for $5 I wasn't going to get much better than I could do myself on PicMonkey.

So if you're trying Fiverr for the first time with the $5 deal be aware it's a shot in the dark.

Date of experience: October 11, 2014

Thumbnail of user fucky7
Italy
1 review
3 helpful votes
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September 23rd, 2013

It's a hell, and sellers doesn't replies after ordering unbelievable.
Hoping to go for thatifthis which seems to fkn rock the fkn way out and doesn't needs my money damn!

Date of experience: September 23, 2013

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From the business

Fiverr is the world’s largest marketplace for creative and digital services, including graphic design, copywriting, voice overs, and music and film editing.
Fiverr is changing the way the world works together by giving entrepreneurs, freelancers, small businesses and even enterprises the resources they need to get things done.

Company Representative

Thumbnail of user anastasiat7
Anastasia T.
Typically does not respond to reviews

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