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    Fiverr

Fiverr

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Overview

Fiverr has a rating of 1.3 stars from 1,129 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Fiverr most frequently mention customer service, credit card, and low quality problems. Fiverr ranks 106th among Freelancing sites.

  • Service
    276
  • Value
    266
  • Shipping
    173
  • Returns
    204
  • Quality
    252

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Reviews (1,129)

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customer service (162) customer support (100) credit card (42) support team (19) phone number (14)
Thumbnail of user alil81
AE
1 review
3 helpful votes
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June 22nd, 2022
Verified purchase

Fiverr has a bunch of unprofessional freelancers, very bad services and output. I belive that the reviews are fake. They are spending millions on advertising the platform, but it's really bad customer support and bad services. I don't recommend it at all.

Tip for consumers:
Don't use Fiverr, Very bad freelancers and bad services

Products used:
Freelnace service

Service
Value
Shipping
Returns
Quality

Date of experience: June 22, 2022

Thumbnail of user hrem
Canada
1 review
3 helpful votes
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August 13th, 2016

The site search is not accurate and doesn't capture the tags of all the gigs, and they preach about this proudly proving that they are boosting the sellers who they want (their friends) who mostly don't have high quality products to offer especially in the promotion field. And what's proving clearly this too is that they feature their friends sellers gigs, and giving false unprofessional excuses to the real top sellers just for closing their accounts. Fiverr will fail...

Date of experience: August 13, 2016

Thumbnail of user roberts238
Germany
14 reviews
184 helpful votes
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May 3rd, 2015

Fiverr.com is an awesome place to find small services, like videos for valentines day and christmas, eBooks, etc.

The idea is brilliant however some sellers are simply trash. It is not Fiverrcom 's fault but that ruins the idea sometimes.

Date of experience: May 3, 2015

Thumbnail of user monikaa4
Estonia
1 review
9 helpful votes
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August 14th, 2015

Extremely disappointed. Sellers make the proposals and cheat you. Promising everything, delivering just fraction of the order and promise. 5 star rated people deliver extremely low quality work asking 180 EUR for this, delivery is late even with 2 weeks delivery time. I am not able to cancel the order. I am not able to get my money back and the support does not answer. Never again!

Date of experience: August 14, 2015

Thumbnail of user francescal15
GB
1 review
1 helpful vote
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June 16th, 2017

Unfortunately the final order wasn't as I'd hoped it would be. I found that my seller did not speak native English, the language was repetitive, passive and there were some grammatical errors in my CV. The order was not delivered within the set time frame and looked rushed when it did arrive. No covering letter was provided. Price seems too good to be true and it is.

Date of experience: June 16, 2017

Thumbnail of user pratikb1
India
1 review
5 helpful votes
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March 19th, 2016

I have done a task of small web development and seller get the work and also give me good review after 2-3 day the seller cancel order and my money taken from my account.
And i have contact fiverr support but that support say me they can't do any thing

Date of experience: March 19, 2016

Thumbnail of user ninae13
California
1 review
5 helpful votes
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June 6th, 2016

I could not login onto the site as the green login button is not working. Emailed customer service and they are telling me that I have a duplicate account that locked me out. This is outrageous. How can i possibly have 2 accounts. Instead of fixing the issue, they cancelled my orders. Avoid this site as the customer service is horrible and they should really find a better website designer.

Service
Value
Shipping
Returns
Quality

Date of experience: June 6, 2016

Thumbnail of user williamn50
Massachusetts
1 review
3 helpful votes
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April 7th, 2017

No customer support of my issues. I only received one email and it was a lame excuse for not refunding my money. My response with a question in my email was never returned. No further tickets were answered.
I went to my cc company to report a dispute and they filed it. Fiverr answered but did not provide a reasonable answer except to close the dispute with my cc co and to only use fiverr c/s to resolve issue. Which does not work obviously.
How ridiculous but true. I will be filing more complaints with FTC and my state's Atty gen.

Date of experience: April 7, 2017

Thumbnail of user nathanm75
Texas
1 review
4 helpful votes
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July 18th, 2017

I have yet to enjoy working with this company. Our of 5 hires, none completed their work properly. From Logos to websites and stationery, the sellers know how to work you to get positive feedback. If you are not completely satisfied, DO NOT COMPLETE YOUR ORDER. The worst scammer asked us to allow them to complete an order later because a relative had been in an accident. In exchange for a positive review, they would do additional work at no charge. We have heard more than enough. Do not use this company!

Date of experience: July 18, 2017

Thumbnail of user carlr20
California
1 review
0 helpful votes
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June 8th, 2017

Frustrating. The people performing the work are good. My comment is about the issue that I am not a Robot check system. It is broken. I clicked on 50 images. Felt like a Pavlov dog. For such a professional site the people running need to take have one of the Fiverr designers fix the site as they can't seem to create a site that is functional. I am done with Fiverr after my first project is completed. Bottom line is simple, the people doing the work on Fiverr are great and like to work with them but the people running the program can't seem to create a platform that works properly. Too much hassle to log in over and over and over just to respond to a response. Sorry I am not a Fiverr Pavlov dog. Training is over.

Date of experience: June 8, 2017

Thumbnail of user oswaldo17
Australia
1 review
5 helpful votes
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September 13th, 2017

If you are a potential buyer assume the following:
1. The seller's photo is not a photo of the seller.
2. The sex of the seller may not be as represented.
3. A claim for fluency in a language e.g. English is incorrect.
4. An expertise claimed is absent.
5. A country in which the seller lives e.g. USA is fake.
If after having considered the above you are still interested then:
1. Pay only by Paypal.
2. Get ready on the delivery date to access the Resolution Centre and ask for a refund.
3. If Fiverr offers you a credit write to Fiverr support and demand a full refund of all moneys including processing fee to be refunded to your Paypal Account.
4. If that doesn't happen take it up with Paypal.
5. If there is still a problem consider reporting Fiverr to USA regulatory authorities.

Date of experience: September 13, 2017

Thumbnail of user rossk20
Ireland
1 review
0 helpful votes
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December 21st, 2016

Hired a "guru" who didn't have the knowledge required to complete the job he was given, despite being given a detailed specification before he accepted the job.

When he realized he couldn't deliver, the seller opened a dispute in order to cancel the job. When this happens, the buyer is refunded in the form of "store credit" (minus a processing fee) rather than receiving a refund to the original payment method.

My Fiverr account has now been frozen as I opened a PayPal dispute in order to claim a full refund. F**k 'em, it's not like I was planning to use them again anyway...

Scummy business. They're parasites really - they take a 20% cut of the seller's fee in return for doing nothing. Given that, I suppose it's easy to understand how buyers have to deal with lazy, unmotivated sellers.

Date of experience: December 21, 2016

Thumbnail of user mikes482
Germany
2 reviews
0 helpful votes
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December 19th, 2016

Only negative experience here

FIVERR-Support is supporting fraudulent activities.
Support is delete deals and other buyers prefer for all buyers.
I warn here no logos to buy! Graphics / Logos all stolen works
They will have problems if owner information
Copyright:)
Dont support this fraud site!

Date of experience: December 19, 2016

Thumbnail of user davee37
Tennessee
1 review
2 helpful votes
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August 4th, 2016

I have used fiverr before and it was ok but not great. This last time was the worst experience ever. A provider named csssandra promised to deliver a single page website design in 4 days. 3 weeks later after demanding more money it is still not done. They keep arguing over what is done and some places on the page still has latin words on it and says literally "your name here". The customer service is terrible and refuses to refund my money. I started with one person and they were terrible and I got a refund and I was not allowed to get my money back and had to hire someone else that cost more and that is how I ended up in the circumstance I am in right now. Just an absolutely awful experience and I would not recommend them for anything, ever.

Date of experience: August 4, 2016

Thumbnail of user janew54
India
1 review
11 helpful votes
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June 13th, 2015

I paid for a gig. The seller cancelled on the day the gig was due to be supplied. (5 days after payment. No prior warning given that he might not be able to fulfill.) Refund was not automatic, I had to write to customer service who very kindly (sarcasm) reminded me that there was only a certain number of refunds allowed. I still had to pay a 50c processing fee even though my time was wasted and the order was not fulfilled. There was no recourse for the seller - because he cancelled there was no way to leave feedback.

Date of experience: June 13, 2015

Thumbnail of user tomf112
Connecticut
2 reviews
4 helpful votes
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October 21st, 2017

First let me say, I have used them before with good results - however, recently I paid $25 for a logo and did not receive anything near what I asked for, even with several attempts to contact the vendor. I then contacted the company asking for reimbursement a while back and have heard absolutely nothing. Not good service at all.
Tom Forst

Date of experience: October 21, 2017

Thumbnail of user steveh2781
Ohio
2 reviews
2 helpful votes
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December 27th, 2021

I tried to sign up and low and behold can't add my phone number to get up and running, so I can't complete the sign up process. So sick of wasting my time on sites that are supposed to help people find work.

Service
Value
Shipping
Returns
Quality

Date of experience: December 27, 2021

Thumbnail of user tammyh89
Minnesota
1 review
2 helpful votes
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February 27th, 2018

Beware I used a few people off this site to help promote and draw traffic to my website a total rip off all they did was use a software program to keep clicking on my website and it completely shut my website down I had to call my hosting provider to get it back up they good for logos, word press but promotions, web traffic and marketing. Beware

Date of experience: February 27, 2018

Thumbnail of user kathleenh28
Arizona
1 review
3 helpful votes
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November 20th, 2015

I had an experience with a designer making postcards and business cards. She didn't listen to what I wanted nor did she care and couldn't even format correctly for a standard postcard or business card? Unbelievable BAD and frustrating site. Absolutely the worst

Date of experience: November 20, 2015

Thumbnail of user jayd12
Canada
27 reviews
18 helpful votes
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May 18th, 2012

There are alot of clones trying to copy their business model, and I'm on all of them. But Fiverr is the only one where I make money and they pay me, unlike some of the other imitators. Their customer service is good too.

Date of experience: May 18, 2012

Thumbnail of user ala1462
Sweden
1 review
2 helpful votes
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January 23rd, 2016

I just wanted to take a couple of seconds to stress a point of view regarding Fiverr. Fiverr is exactly what it promotes itself to be. It is a cheap gigs platform where all incompetent scammers have an opportunity to prey on people looking for cost effective work to be performed. The idea behind providing a free platform for offer and demand exchange is great but it comes with consequences to the users. The winners in Fiverr are the lousy freelancers and Fiverr owners. The big losers are the ones that use them :) so bottom line is you get what you pay for! If you want good quality work, I suggest you use other quality platforms that use quality and evaluated freelancers. NOT the cheap Fiverr! Good luck!

Date of experience: January 23, 2016

Thumbnail of user armane1
California
1 review
4 helpful votes
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May 1st, 2017

This site is the worst. Most of the sellers are very unprofessional. Communication is very difficult you go back and forth achieving little. I can say you get what you pay. Fiverr administrators give a F* when it comes to cancelling your orders. They simple decline your request and refer you to their policy. And if they do cancel your order, they give you credit on their service offered but they won't credit your money.

Date of experience: May 1, 2017

Thumbnail of user peterw23
VE
1 review
3 helpful votes
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November 11th, 2012

Fiverr Buyers Beware! If you cancel (for any reason) you won't have your money back! Your 5 bucks will sit in your "balance" (read: their bank account, not yours) until you spend it on another stupidity...
Right from their TOS:
"Fiverr will not refund payments made for cancelled orders back to PayPal. Funds from order refunds are returned to the buyer's balance and are available for future purchases on Fiverr.

Date of experience: November 11, 2012

Thumbnail of user mikes569
Italy
1 review
2 helpful votes
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July 19th, 2017

Never got beyond cheap looking clip art. All requests to redo the art work came back with the same lousy clip art quality. Nothing like what was advertised. Complete waste of money. Save yourself the trouble and money.

Date of experience: July 19, 2017

Thumbnail of user kens117
Canada
3 reviews
4 helpful votes
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April 13th, 2017

I ordered 2 gigs 1 day later Fiverr customer support cancelled the order and refunded me back to a credit not to the way I paid. They even kept 1.00. Great way to keep customers. My first time and my last.

Date of experience: April 13, 2017

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From the business

Fiverr is the world’s largest marketplace for creative and digital services, including graphic design, copywriting, voice overs, and music and film editing.
Fiverr is changing the way the world works together by giving entrepreneurs, freelancers, small businesses and even enterprises the resources they need to get things done.

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Thumbnail of user anastasiat7
Anastasia T.
Typically does not respond to reviews

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