Fiverr has a rating of 1.3 stars from 1,129 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Fiverr most frequently mention customer service, credit card, and low quality problems. Fiverr ranks 106th among Freelancing sites.
This company does not typically respond to reviews
I can't believe all the negative info on this site. I have used a Fiverr editor, to edit all my Historical Romance Novellas, and a Cover Creator, to create all my book covers, which are listed on Kindle and Amazon, and their work has been superb! They are in my opinion very professional, and they absolutely know their craft. Don't believe me? See for yourself what they can do! Check it out on Amazon. My books are all listed on Amazon and Kindle. " A Light In The Attic," or "Under The Pecan Tree" by TB Riggs. P.S. Book Reviews are always welcome.
Date of experience: September 22, 2017
I used Fiverr for over 2 week and got 44$. Then i want to withdraw my money from my fiverr acount into paypal account. Suddenly, the Customer Service sent me a message which says my account has been disabled. Now i can't login to fiverr and get my money back! I won't never use Fiverr again.
I definitely would not recommend it to anyone!
Date of experience: June 4, 2017
First of all, bad costumer service. Good luck reaching anyone if you have any issues. Second, buggy payment system. It's September 17 and I still have pending funds that should've clear on the 15th. Still waiting for someone to get back to me...
Worst of all, it's a competition for who can under sell themselves the most. People doing graphics in the US and or Europe having to have the same pricing as people who live in China and or India in order to stay competitive.
Date of experience: September 17, 2015
It's too bad there isn't a mark for no star! This company is a scam and they will try and steal your money not to mention completely wasting all your time. I have a resolution conflict into PayPal, hopefully it is refunded and PayPal closes their account. They don't respond immediately and there is no way to speak with them via good old phones. They create emails hours after the questions are generated. HORRIBLE CUSTOMER SERVICE! Save your money and better yet save your time. Find someone else to help you.
Date of experience: March 31, 2014
I've been burned by them 2x. Once 2 years ago and I had a credit I was never able to redeem because restricted my account. I made anew one and the service I bought never came through. You don't get a refund either, they keep your money and give you a credit. I if you DO use them absolutely use paypal to protect yourself. They will fight it for you.
WHAT A RIPOFF
- There's no way to contact them by phone
- Their customer service sucks and they never get anything resolved
Tip for consumers:
Just dont, if so use Paypal.
Date of experience: August 31, 2014
I just had the worst experience ever with Fiverr. Did this happen to anyone else I? After seller stretched me out 4 extra days submitting beyond amateur work, I cancelled the GIG (after I warned the seller of this). The seller went rage on me. He has been stalking me all social media, he sends me emails and has threatened to ruin my business. All the seller insisted on was a 5* review even though I didn't feel that to be true.
I approached fivver and noone has contacted me back. The seller got even more upset at one point I'm presuming after Fiverr contacted him.
This site is going to crash. It now has so many fake people posing as pros when they're not even close to it. It is misleading buyers. It's a site that promotes garbage quality work for dirt cheap pricing from 3rd world countries. Noone is tracking authenticity.
I'm done with fiverr.
Date of experience: May 13, 2018
The switch and bait comes in where they post one price for the job and when you get in their advertising site and chat with them, WOW, the price sky rockets! I have ordered several different things from many advertisers on fiverr. The ones to really watch out for are people from foreign country's! I wasted 50.00 on having a website made, I kept ketching errors and having all kinds of changes even after it was finished. The designer was good to work with and changed what was needed! So, I got it on line and could never get it to take off, to start getting calls, so, this year I just had it removed! Most of the vendor's on fiverr are amaturs! You get what you pay for! As far as, dealing with support, some times they were helpful
And other times not at all? I hope this helps someone!
Date of experience: March 26, 2017
The start rating system is rigged. The company is structured in a way that when you are let down and when your order is not delivered, they force cancel your order and they do not allow you to leave a review. So no wonder all reviews are positive, because majority of the orders who would have got a very bad review, has been forced cancel and the money is refunded in return of you not being allowed to leave a comment or a review. It is totally rigged and fake. Do not believe what you are seeing on the reviews as they are structured to only publish good reviews.
Date of experience: October 11, 2021
Of course it's good to get gigs for less than $100 but the customer service is beyond awful. I had a seller commit fraud and copyright infringement against me and I cant even cancel the order since the seller is given the option to deny the cancellation. So I have to PAY him for illegally defrauding me. Ive contacted support several times and no answer. It's been several days now.
MY ADVICE: File a PayPal dispute immediately to get your money back. Trust me when I tell you that Fiverr doesn't care about giving you your money back. Using PayPal to get your money back is your ONLY choice.
Date of experience: October 1, 2015
It really is hit or miss on Fiverr. Some reviews and sellers you can trust, others you cannot. I've had small jobs overseas that turned out great, and a big job from an American seller with great reviews that turned out to be a scam. Fiverr wasn't helpful at all. Wouldn't help me contact the seller, kept pushing the issue off, and finally to avoid my calling my card and disputing the charges offered to refund me 30% of what I paid to my Fiverr account. Sick of headaches I agreed. Come to find out they didn't issue it to my account balance but instead added the funds as a promotional credit which expires. Constant fighting to even get that reissued. You figure if you can't entirely trust every seller at least the company taking a percentage of each sale is there for a reason and will protect you. NOPE. You can't rely on Fiverr.
Tip for consumers:
“Not sure” for refund policy bc they don’t seem to understand what a “refund” is
Date of experience: October 31, 2023
Mostly because of buyers who want that someone work for them for free. They order first after getting the results they will just start the dispute as work not completed such that they get refund or either they will give the bad review.
Date of experience: May 22, 2018
I put an offer and specifically asked for examples of previous relevant work. Got 21 replies, 0/21 replies provided an example. WTF. I wasn't offering $5, I was offer an ongoing monthly contract worth hundreds to possibly thousands and not one person read the request properly. It was a short request too. No longer than this review.
Date of experience: May 2, 2017
I have was working as seller it took two years to get me to level two and they banned my account without giving any warning. Even terrorist are given time to defend themselves in court they just banned my account took my money
Date of experience: April 23, 2016
Had a freelancer put malicious code in my site. Either he or the unrecorded unrated WP plug-in he put in was full of malware my sites been offline for months and my business is literally in the drain now. Fiverr refuses to help more than a $10 credit, it's insane and they've ruined this business. Use upwork where they are vetted more thoroughly
Date of experience: July 4, 2017
I initiated a project with a seller on fiverr to design a company logo. The package included 3 revisions. After the 2nd revision the seller claimed the job was finished even though I did not approve what was delivered. I let the seller know he would be getting a bad review and credit card dispute if he didn't finish the job or refund my money. I gave him 5 business days to respond and didn't hear anything back until after I submitted a bad review and filed a complaint with fiverr. They sent me a generic response which had nothing to do with my situation. The seller begged and pleaded to have me change the review and promised to finish the job. After another 2 business days I filed a paypal dispute, at which point fiverr disabled my account which prevents me from communicating with them and the seller any further.
Tip for consumers:
Notice they have no refund policy, customer support line or chat.
Date of experience: June 29, 2017
I would rate Fiveer as less than zero but they don't have that rating. We hired a supposed SEO expert for $250./month. Our phone all but stopped ringing. We asked him what he was doing; to supply a report. The report we finally got weeks later was a list of our key words with a note saying he did the work. We complained to Fiveer whose complaint department says we have to resolve it with their contractor. We ask over and over to refund our money as nothing was done but damage to our company. Round and round. Total fraud. We've had to hire a reputable SEO service to repair the work and actually do SEO activities. WARNING! RUN AWAY FROM FIVERR!
Date of experience: November 29, 2015
If there had a zero, I would have given "0" rating to fiverr. It is such a website where buyers enjoy absolute freedom. If they please, they can pay you. If they don't, you have to provide them with quality work for free. Although, Fiverr takes charges from you, it is always in the side of your client. Clients can threaten you for giving a negative feedback and get more works from you for free at the end. If you complain to FIverr, they will refund the money to the clients without any verification and justification of your claim. I have lost at least $200 in total with my three works on fiverr.
Doing high budget work on fiverr is very risky. You may or may not get your money at the end of the work. Just work on FIverr and mail me at *******@gmail.com, if I am wrong.
Date of experience: December 1, 2015
I ordered a gig from alliemadison12, and she sent a bad video, so I asked her to fix it, and all she did was tell me it was fine "as you can see". I wrote a negative review as is my right, and Fiverr censored it twice now. There was no reason to do that. I told the truth, and used proper language, so I am posting my negative review here for Fiverr.
Date of experience: September 15, 2013
This service is horrible. Used it twice. One paper was late and the other i was nailed for plagerism! Got an F! Not to mention the guy was a frigin stalker... emailing me and trying to friend me on FB. Not cool! Look around dont use use this place!
Date of experience: March 31, 2015
Fiverr smh. I will never use this site again. The sellers are rude and unprofessional. I have had sellers threaten me just for asking questions. Fiverr customer service is non existent, they never refund you your money. You might as well put your money in the toilet and Flush.
Date of experience: April 9, 2015
I spent hours completing a high quality piece of work for a customer, and of the $20 charge, I was left with only $16 payment - which will be available to me in 14 days!
Fiverr charges users to cash out their accounts - so unless I order myself some gigs (giving them commission in the process), I will be charged commission to take out the money from the website.
So, charges, charges, and more charges. Plus a ridiculous amount of waiting time to be awarded the money I have worked hard for and EARNED.
AVOID!
Date of experience: March 1, 2017
I've used Fiverr and it's a fairly low-risk site. You spend $5 and usually get what you paid for. However, the key issue is that you have to pay very close attention to what you're actually pay for since it may not be quite what you expect.
Always filter the fiverr by rating otherwise it's a crapshoot.
If you don't get what you've paid for, Fiverr kinda sucks because they leave you to settle the dispute on your own with the seller.
Date of experience: November 19, 2011
I had told them what I wanted and the designs looked absolutely nothing like I asked. I said I wanted a gender neutral looking logo and they put hot pink and purple with what looked like a fox tail, I am a hair salon. Do not waste your money at all! 99designs.com is amazing! I wish I went with them from the beginning.
Date of experience: October 30, 2017
I lost $120 on this site from a gig where the designer scammed me. I won't go into detail, but in a nutshell, I paid $120 and expected a quality drawing. But what I got instead was something that looked like it was drawn by a 6 year old. Fiverr wouldn't give me my money back nor would the seller. NEVER. AGAIN.
Date of experience: January 1, 2017
The site is potentially interesting but there is no control by those offering the service. So I found myself paying for the construction of a website that 3 months after the deadline not only was not delivered to me but the one who was dealing with it has disappeared by deleting her account. I wastes so my time and money as well because the guy askd me to buy the adress of it. Fortunately, at least I was repaid by Fiverr for what I paid to them, even if the repayment procedure is not at all immediate.
Date of experience: April 19, 2018
Fiverr is the world’s largest marketplace for creative and digital services, including graphic design, copywriting, voice overs, and music and film editing.
Fiverr is changing the way the world works together by giving entrepreneurs, freelancers, small businesses and even enterprises the resources they need to get things done.