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    Fiverr

Fiverr

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Overview

Fiverr has a rating of 1.3 stars from 1,129 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Fiverr most frequently mention customer service, credit card, and low quality problems. Fiverr ranks 106th among Freelancing sites.

  • Service
    276
  • Value
    266
  • Shipping
    173
  • Returns
    204
  • Quality
    252

This company does not typically respond to reviews

Positive reviews (last 12 months): 0%
Positive
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Neutral
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Negative
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Reviews (1,129)

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Reviews that mention popular keywords

customer service (162) customer support (100) credit card (42) support team (19) phone number (14)
Thumbnail of user himeno
Bangladesh
1 review
9 helpful votes
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May 13th, 2018

I am 10 years experienced freelancer. I was working on fiverr for 1 years. I have all 5 stars reviews with excellent comment. But suddenly my they deactivated my account telling me I violated their terms of service. But when I asked them how I violated terms of serivce and please give me details, they stopped replying. It is not a safe place for freelancer I think. It can't be good for buyers also as fiverr is good for less experienced freelancer for cheap price. A buyer may use less experienced freelancers for price, but it won't be good for your site. As they are less experienced, they will destroy your coding quality.

Date of experience: May 13, 2018

Thumbnail of user marciap28
Florida
1 review
2 helpful votes
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January 18th, 2018

I've tried Fiverr twice. First time I got causght in a loop of continually awful revisions. I couldn't get my money back from customer service which always gave extra time to the "artist" to do more childish clipart files. I played by their rules and walked away losing my money. This time I carefully chose an artist with over 1k decent reviews and I am stuck in the same continually unsatisfactory revisions when I had a deadline 3 days ago. I went to Paypal and filed a complaint asking for my money returned. I won't lose money again. They did not meet the terms of their CUSTOMER.

If you are looking for something that sounds too good to be true, that is Fiverr. You may get what you wanted. Obviously some people get lucky but if you read their reviews on other sites (not on Fiverr) you will get a picture that represents the real issues. No communication. No deadline No refunds from Fiverr.

Date of experience: January 18, 2018

Thumbnail of user daven19
Australia
1 review
9 helpful votes
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May 14th, 2015

After being very happy with a few gigs I bought from Fiverr I was scammed by a seller named Fiverrmaster after ordering a email signature for $5 and a full email template for $40. I only ever received the email sig. This guy Fiverrmaster marked everything complete without ever delivering the full email template. Do yourself a favor and stay away from this seller. For anyone interested I will email the correspondence between us as proof of this arrogant fraud.

Date of experience: May 14, 2015

Thumbnail of user shamsa4
Canada
1 review
1 helpful vote
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October 28th, 2016

Stay away from fiverr... they take a 20% fee from sellers and a 10% proceasing fee from buyers for every gig!

If you are a buyer you will see that for 5 dollars you cant get that good service even if they promise you that... the sellers are usually dumbasses and dont answer to your questions properly... horrible experience!

Date of experience: October 28, 2016

Thumbnail of user georgew54
Netherlands
1 review
4 helpful votes
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September 12th, 2015

I have used fiverr before but the sellers are changed and hackers working on fiverr, i had a order placed for backlink building where they even added images this was very poor done wrong images used without asking, and most links did not even worked. I gave a chance to make the changes but also that has been done poorly. So i gave a negative review and what i got was that they hacked my website and injected this costing me lot of money to fix this. I try to get in contact with fiverr but no reaction at all. Now fiverr is a poor service and seller description is not correct a lot of wrong promisses. PLEASE DONT USE FIVERR

Date of experience: September 12, 2015

Thumbnail of user lorettam30
Florida
1 review
2 helpful votes
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April 27th, 2018

You would think that will all the money Fiverr gets they would get a better developer to help with all the horrible and crappy programming this site is the worst and so confusing, now they updated it and it's even MORE confusing. I don't get it! How does this happen- if it was not for such affordable work I would NEVER get back on this site

Date of experience: April 27, 2018

Thumbnail of user hn19
Australia
1 review
1 helpful vote
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April 4th, 2016

I've attempted to use Fiverr several times but to be honest the graphic design quality is shocking. The SEO services I've bought have been good. But seriously, if you want a decent logo or graphic design, pay a local person to do it, pay someone with some understanding of marketing and communication.

My biggest irk with Fiverr, is the sellers badging me for a good review when their products have been s**t. I've been generous with some of my reviews and yet I still get emails asking for 5 stars. If it's not worth five stars, I'm not giving it five stars.

Date of experience: April 4, 2016

Thumbnail of user patriciac101
New York
1 review
1 helpful vote
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March 8th, 2016

I received many emails from your Fivver about my order, but non relating to my questions/emails/problems. I tried to place my order 3-4 times with Fivver but the web site would not connect to the next page. It did, however, accept my payment. I wrote several emails and they did not follow upexcept to ask me to complete my order. They will not respond to my questions and I can't take my payment back, so I'm stuck with nothing. Since they were able to follow through in taking payment but did not follow through in completing my order I guess I consider it a theft. Fivver is incompetent at best and a scam at worst. Buyer beware and talent sellers: go somewhere reputable

Date of experience: March 8, 2016

Thumbnail of user gianninal
California
1 review
2 helpful votes
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October 6th, 2017

To make a website cheaper cost me a lot more. You can't contact the people who does your website or logo, etc directly. They are overseas and communication via the app makes it difficult. I paid for a website developer and a logo. My website got hacked and I can't get ahold of the developer to give me access to my hosting he used. My website is down and I can't get access. I contacted customer support on Fiverr and a girl Vanessa can't even help or doesn't understand that we need to get in contact with the developer. It has been emails back and forth and my website is down and can not be resolved. I paid for something to save money and now that money went to trash cuz I have no website. DO NOT USE THEM. Learn my lesson the bad way, I wishh I should of read the reviews on this app before I worked with them.

Date of experience: October 6, 2017

Thumbnail of user marks362
Florida
1 review
7 helpful votes
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April 11th, 2016

I want a refund to my paypal account. The content writer are fraugilent and use plagiarized material. Fiverr have no customer service for me to request money back. What can i do? I do not want to use fiver they are holding my money hostage.

Date of experience: April 11, 2016

Thumbnail of user tomw1052
Belgium
1 review
1 helpful vote
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January 29th, 2021

Very, very bad experience. Orders went completly wrong. One order didn't got delivered and another only half of what was promised. I have to put up a paypal claim, fiverr emedetly blocked account without paying me back. This feels like a real SCAM to me. Nothing received and money stolen.
NEVER AGAIN, beware FIVERR is a real SCAM!

Tip for consumers:
Don't use them, they are a scam

Products used:
Video - SEO

Service
Value
Quality

Date of experience: January 29, 2021

Thumbnail of user haider.
Pakistan
1 review
0 helpful votes
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March 27th, 2022

Amazing work, unbelievable results, very professional and delivered on time and exactly what was promised. Great Local SEO Service, great communication, I highly recommended. Thank you!

Service
Value
Shipping
Returns
Quality

Date of experience: March 27, 2022

Thumbnail of user ianm64
California
1 review
7 helpful votes
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February 10th, 2015

The company doesn't protect selelrs like me. A seller named CREATIVEDIANA made me wait for a long time for a gig to be delivered. On the due date, she asked for more information which I provided. After that, she begged to be given more time. Then in the end wants to cancel the gig. What? You just wasted my time, asked for more info and time and in the end you will just cancel. What a very professional worker.

Don't ever work with a seller named CREATIVEDIANA or just simply stay away from Fiverr. Customer support sided with the seller even with my long history of orders. Their loss, not mine.

Tip for consumers:
Don't hire a seller named CREATIVEDIANA or avoid utilizing Fiverr's services.

Service
Value
Shipping
Returns
Quality

Date of experience: February 10, 2015

Thumbnail of user lateenad
California
1 review
4 helpful votes
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June 24th, 2017

Someone tried to scam me but i caught that what she was trying to do yet they blocked my account and accused me of bullying I find that interesting because instead of seeing the truth for what it is they did that to me when i have been selling services and buying services and the truth is a lot of what ive bought in the past were scams so you get accustom to not letting yourself be scammed. But when you catch someone getting ready to scam you they punish you for not letting yourself get scammed?! Wtf!

Date of experience: June 24, 2017

Thumbnail of user holliew5
Florida
1 review
4 helpful votes
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April 1st, 2015

I wish I would have read these reviews first! I tested them with 5$ for a logo but was charged 5.50$ because they wanted. 50cents for a transaction fee. The gig was cancelled by the seller the next day and Fiverr credits me ONLY 5$ back. They told me to find a new seller where the total 5$ credit covers the transaction fees which means I have to find a 4.50$ seller. NOTHING is under 5$ on Fiverr. The site owners are SCAMMERS and I have already been spammed from tricky sellers on that site looking to pull off a scam. HORRIBLE website, stay away, and they need to be investigated. I hope Paypal drops them as a payment gateway ASAP.

Tip for consumers:
Just don't use them, period.

Service
Value
Shipping
Returns
Quality

Date of experience: April 1, 2015

Thumbnail of user ryanh921
Nevada
1 review
1 helpful vote
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October 26th, 2021

So I started paying nearly $3 towards Fiverr off a $5 it goes up from there but they are charging 20% to the creators too and now that I learned that I don't think Fiverr deserves my business or anyone's business for that matter

Tip for consumers:
Do not use Fiverr.

Products used:
Services

Service
Value
Shipping
Returns
Quality

Date of experience: October 26, 2021

Thumbnail of user laryssah
Ohio
1 review
3 helpful votes
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December 21st, 2018

I spent the money and was guaranteed a product in 24 hours. 4 days later, NOTHING! I was able to get the order canceled after Another 24 hours and 5 days later STILL can't get anyone to help me get a refund. Their link doesn't work and there's no phone number to speak to a human being. Terrible experience! I wish I could give ZERO stars!

Date of experience: December 21, 2018

Thumbnail of user johns1029
California
1 review
5 helpful votes
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October 24th, 2015

I paid for a Logo and was delivered 10 days later! Did a chargeback and they blocked my account! These people are thief's, DO NOT DO Business with this site! I have reported them to several online scam sites and will make sure NO ONE does business with this site!

Date of experience: October 24, 2015

Thumbnail of user daniellec24
Illinois
1 review
13 helpful votes
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December 20th, 2014

I just tried this site for the first time. I did not understand some of the choices that I was given for the logo that I ordered, so I tried to keep my request as simple as possible. Glottis1907, responded by telling me that I did not read his site accurately. So, he did not respond to my request, nor did he complete my order. As a FIRST TIME customer, I was disappointed because this is not what I expected, and did not receive my money back. I will not be using this site again, and will post a negative review on the internet as often as I possibly can.

Tip for consumers:
DO NOT WORK WITH GLOTTIS1907 OR use FIVERR.com

Date of experience: December 20, 2014

Thumbnail of user nicoe7
California
1 review
1 helpful vote
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February 17th, 2024

Unfortunately, fiverr deletes negative reviews on TrustPilot so I am posting it here:

---

I had quite an unfortunate experience with Fiverr's invoicing system. When preparing my tax documents for the year 2023, I noticed that Fiverr had not issued any of my invoices. Upon reaching out to them, I was informed that these invoices were deleted and are no longer available.

This was a shocking revelation, as it directly contradicts the legal requirements concerning financial documentation. I promptly addressed their non-compliance, only to be met with silence. My subsequent emails have gone unanswered, leaving me in a precarious situation with the tax office.

Now, I am in the process of gathering all email communication to substantiate my expenses, a task that is both frustrating and time-consuming. This incident has made it clear that Fiverr's services may not be reliable for business purposes, particularly for those who place importance on maintaining accurate financial records.

To anyone considering using Fiverr for their business needs, please be forewarned - you may face difficulties in securing your invoices. This lack of support and disregard for legal protocols is not only disappointing but also detrimental to the seamless operation of any business.

Products used:
Upwork

Service
Value
Shipping
Returns
Quality

Date of experience: February 17, 2024

Thumbnail of user firstnamel8
Germany
1 review
7 helpful votes
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July 13th, 2015

Fiverr sucks very much. I just gave an oder to a seller who siince I paid has gone missing, not anwering me. The fiverr policy is that i have to wait for 2 days for the cancellation to take place. The dude who took my money has to accept and then i can get my money and start over again with a nother seller.

THIS SUCKS

Tip for consumers:
it sucks

Service
Value
Shipping
Returns
Quality

Date of experience: July 13, 2015

Thumbnail of user koplakk
Indonesia
1 review
6 helpful votes
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April 30th, 2014

They say, if you top rated seller, you will have fast response from costumer service.
Its lie.
Im top rated seller with 95% good review, and last time iam report that someone hack my account. It actually 5 minutes after the hacker do their bad thing to my account. And the response was 5 day after i report it. Then after all they shout down my account and all my money gone. They say, you can withdrawl your money after 40-60 day. But, after 60 day, i contact them again to withdrawn my money, the response was nothing.
Surely, they took all of your money after your effort and hard job. Beware of this site.
The costumer service and security system soo poor.

Date of experience: April 30, 2014

Thumbnail of user lm106
Minnesota
1 review
5 helpful votes
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March 11th, 2017

Fiverr has a rating of F at the BBB.

Also:
The star ratings by each seller on Fiverr are false. The reason for this is that the Fiverr system makes it difficult for buyers to leave feedback. For example if a buyer coomplains to Fiverr often Fiverr will cancel the order and the buyer has not chance to leave the correct feedback. Fiverr favors the seller.

Date of experience: March 11, 2017

Thumbnail of user mannyf4
California
1 review
4 helpful votes
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September 7th, 2017

Fiverr is a scam! The seller and I cancelled with mutual consent and fiverr kept my money! There is NO WAY TO GET YOUR MONEY BACK! They say you have a credit but this is not true - they keep it. There is no customer service, no way to contact anyone, no way to get your money back - they keep it and you are screwed. Utterly taken advantage of. They are a total rip off in very way.

Date of experience: September 7, 2017

Thumbnail of user olivierr20
Canada
1 review
2 helpful votes
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July 25th, 2018

Inexistant customer support. When you try to contact customer support regarding a dispute with a seller, an error message appers saying ''Delivery Failed'' You can only review a seller if you accept his order delivery. If you file a dispute as a buyer with your payment provider they disable your account.

Date of experience: July 25, 2018

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From the business

Fiverr is the world’s largest marketplace for creative and digital services, including graphic design, copywriting, voice overs, and music and film editing.
Fiverr is changing the way the world works together by giving entrepreneurs, freelancers, small businesses and even enterprises the resources they need to get things done.

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Thumbnail of user anastasiat7
Anastasia T.
Typically does not respond to reviews

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