Fiverr has a rating of 1.3 stars from 1,129 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Fiverr most frequently mention customer service, credit card, and low quality problems. Fiverr ranks 106th among Freelancing sites.
This company does not typically respond to reviews
The worst ever Hire real professionals with real credentials. They gave 5 star ratings to people using my old email and account sign in on jobs that were never done or completed. Never pay before the job is complete AND DO NOT PAY SOMEONE TO WRITE AN ENDORSEMENT THEY TAKE YOUR MONEY AND CAN BLOCK YOU IT IS THEN GONE. Be an informed consumer. AVOID FRAUDULENT ACTIVITY. You do not even know if the person is real ~ It's the Internet
Date of experience: November 18, 2016
Promised to promote my website with genuine leads!
Lol these leads were robots they bounced streight back out in a millisecond problem is of course this bad traffic does you no favours all you get is charged over exceeding your bandwidth and of source Fiver don't want to know.
So I suggest cancel it at your card or paypal and get the lot back no matter how long it takes.
These guys are cone men STAY AWAY FROM THEM
Date of experience: April 23, 2015
I have tried numerous purchases on this site, each time I try to convince myself that if I pay more and work with the seller, the work will be of better quality. However, I did not even know that people existed that were capable of performing work of such a low quality. Fiverr staff is also nowhere to be found, which leads me to believe that this is a couple guys in a Romanian basement working with a group of people at the $#*!ed IQ level doing all the Fiverr campaigns themselves. Do yourself a favor and pay for something acceptable on freelance websites. There is a difference between quality and acceptable work, and 3/3 times, the work has been well - well below the threshold of anything remotely acceptable. I have never created a negative review in my life, but this site is worse than poor quality - its outright fraud. All of the sellers use fake work samples and then try to up-sell you after you see how horrible their work is, just to make no changes and come up with excuses. Its totally pathetic.
Date of experience: July 11, 2015
Hello in this offer I propose you to design for you 3D logo for your business. You can send me your describtion about the desired logo design and your preferences about. All of your requirements will be satisfied and guaranteed on 100%.
What you receive:
- 1000x1000px JPG
- 1000x1000px PNG with transparent background
- Up to 5 modifications
- Delivery within 3 days
- 100% Guaranteed Service
- Money Back
- Special Requirements
What I need:
Your preferences in text file with desired colours and preferred images that be included in logo design if you have any. I can create and include everything that you want so do not hesitate to order this service.
Tip for consumers:
https://www.fiverr.com/ivosb2012/make-for-you-3d-logo-design?arrived_from_manage_gigs=true&display_share=true
Date of experience: August 8, 2016
Terrible... communication a huge problem... he does a job, tells you done... an image I never requested. Have had very good luck with Audrey but have not been able to connect with her
Date of experience: March 25, 2016
AM taking Fiverr on to the regulatory bodies and would like help from you all. I need the following information. Business ID number and where its registered.
Date of experience: June 21, 2014
Working for a Forbes 50 left my management position eliminated after a failed merger. Reached out to fiverr.com, provided a professional resume writer all requested information and, after seven days, still no response or product. Reached out to the next one, paid $105 for resume, cover letter, and LinkedIn update with a six-day turnaround. Just prior to midnight on day six, I get resume, cover letter, and request for my LinkedIn login info, which I promptly provided.
Two hours later, and long after I went to bed, she says I needed to give her the security code emailed to me, which I did. Hours later, she responded, "it's too late." I ask her to provide me a time when she is available.
Long story short- here we are, seven days PAST the six day due date, still no LinkedIn, but the order "auto completed" and she has my money.
Go to customer service, first for help on stopping auto complete; no help. Then to complain that they have my money and I have no LinkedIn. What does the customer service lead do? Insults me by writing, "I cannot believe you did not know you would need a security code." Really? Why would I think about that since the gal who does this for a living did not even think to tell me?
Super pissed- more at the total lack of site support, than the absolute mishandling of my order. Horrible experience!
Date of experience: March 20, 2017
I had got my app done threw fiverr and after I had made a payment and got my app done threw the developer. My app started to $#*! up like it kept freezing, loging me out I keep contacting my developer to find out what is the problem with my app she checked and claim that is working fine on her end then she try to get more money out of me and told her no I had paid you the money so I had contacted fiverr and they never respond back before she try to get more money out of me before she even started on my app she had cancelled out one of the orders and send another invoice for me to pay and I paid the second time but not the first it's because she had messed up on the first invoice she send to me. This is worst company I have ever delt with not anymore I gureety these seller off of fiverr probably don't have license to do anything. Very horrible company never in life again
Date of experience: April 25, 2017
Most of the people who are complaining here are making statements that clearly show that they don't know how to use the website. Someone even says, "The guy marked the order complete without ever turning in the work." No. That is absolutely incorrect. The seller cannot mark ANYTHING as "complete". It is impossible. The "buyer" (or customer) must mark it complete, or the website (Fiverr) does it for you after 3 whole days. If you are placing an order, and don't bother to check your messages for up to 3 days, the order is then marked as complete. If you're spending money on a service, you should probably make sure that YOU understand how it works before you get on random websites to complain about it. I have been using Fiverr for 3 months and it is a lovely service platform... IF you know what you're doing. That's why there are FAQ and Terms of Service pages. Everyone is always trying to find someone else to blame for their ignorance and it's frustrating. Especially since every single customer has the right to "reject" the order if the quality isn't up to par with their expectations. Every single one. You don't HAVE to accept low quality work. But you DO have to know exactly what you're doing and not blame a website for your OWN stupidity.
Date of experience: May 22, 2015
I've been doing audio work for years and decided to give Fiverr a try. I actually made money, about $2500 over 3 or 4 months, so I'm not someone who's bitter because I couldn't be successful at it. Here's the problem: if someone chooses you for a job you HAVE to accept it. You might offer a job of recording 100 words for $5. If they send you 1,000 words wanting the $5 rate and you refuse to do it Fiver will penalize you for not completing the job. I had one buyer who accidentally booked a job from me and Fiverr refused to refund their money. I refunded it out of my own pocket to avoid them having a negative experience. Fiverr sent me a letter threatening to cancel my account. I saved them the trouble and cancelled it myself. Fortunately, my business is doing well and I don't need Fiverr. I was offering an incredible deal to their customers for experienced audio work but have no desire or need to deal with the unreasonable policies Fiverr imposes on their suppliers. You may find some good producers on Fiverr but chances are they won't stick around long.
Date of experience: June 1, 2021
I initially went to Fiverr because Wix support was atrocious. I paid around 3
$360 Australian dollars e-commerce and redesign of pages. He did a beautiful job of the redesign but lied about the e-commerce - he could not execute that part of the job - he was in a hurry for me to sign off and give a review. I gave 5 stars because of the design only. Next because my e-commerce issue was not resolved I went back to Wix who again sent me instructions that could already be found on their website. I received a call from the Project Manager who didn't know the e-commerce part of Wix and slugged I contact Wix - I paid the Premium which they were supposed to charge me monthly but took all of my money for the annual fee instead. So I went back to freaking Fiverr and picked out a seller who portrayed herself as having excellent e-commerce knowledge. The lying you know what charged me $180 Australian dollars (1/3 more than the agreed amount). So 6 days later which is today and guess what she created a form that does nothing and completely ignored the examples and directives of what I wanted. I am not signing off - I told her I will seek my money back if the job does not get done as requested. I quite calm. So we will see what happens. I cannot ever use Wix or Fiverr ever again after my experiences.
Date of experience: October 31, 2020
This site is used to steal credit card information, and this is fact. I signed up with Fiverr to produce a logo for a shooting club that I run. After the first request failed(No communication from a "woman" from Pakistan that barely typed in English when she finally decided to reply to my request 5 days later(logo was "guaranteed" in 48 hours), I found another designer. After 48 hours, the logo was sent to me(5 different versions) and it was awful. It looked like a logo that one of those automatic logo design sites could produce. Well, I rejected the logo and contacted support for a full refund(Still have not heard back, two weeks later). A few days after this, I noticed ELEVEN fraudulent charges on my Citi card totalling over $800. The first charge was made minutes after the legit Fiverr charge that I authorized. In short, this site is designed to harvest CC and debit card information. I forwarded my complaint to the FBI internet crimes division. Avoid this third-world scam of a site at all costs.
Tip for consumers:
AVOID AT ALL COSTS!
Date of experience: March 28, 2015
Nice idea, smart design, great source of funny brainstorming for your viral campaign. But be aware of the facebook paid promotion, it's waste of your budget. You probably already know that :)
Date of experience: August 30, 2013
I signed up with fiverr looked around on the site a bit I thought ok seems like a pretty cool site well when I went to log in again they said my account was restricted when I tried to contact them I just keep getting a email saying their looking into the matter, I have no idea why my account is restricted and quite frankly who cares right about now they can keep that website you should be able to talk to someone not just keep getting the same email over and over.
Date of experience: December 7, 2015
It became an addiction! The most friendly marketplace, so simple, you get what you order, highest quality, simple and fun! Ill defiantly continue buying at Fiverr!
Date of experience: March 8, 2014
This website is not only worst for buyers, but also for sellers. I have worked hard on providing services to the buyers, and buyer after taking our benefit would open dispute to Fiverr and then seller loses all the money. This has happened to me three times, STAY AWAY FROM THIS $#*!.
Tip for consumers:
No one
Date of experience: July 5, 2018
There are a number of reasons to avoid this website. For starters, if you try to get a sample of what an artist can produce at a bargain, you'll get little more than someone finding clip art or copyrighted works, and trying to sell them to you with their watermark attached. If you try to get advertising, you'll either get: a) someone posted your add to a site nobody ever heard of, or b) someone will promise "likes," downloads, etc., and then their account will disable after you paid through Fiverr. Also, Fiverr will not refund anything. They'll claim that they can't refund after an order is "complete." Their definition of "complete" must be a little flexible... There are numerous similar stories all over the Internet regarding how people get their money taken. But, it's not just customers looking for a good deal, it's also sellers. They get lots of money in their accounts and then Fiverr deletes their accounts, claiming they violated the sites terms. In addition, their site is not very well designed at all and the few services they offer are not very useful at all. I mean, who really needs someone to "... sing Happy Birthday as jungle boy in the River?"
Date of experience: October 29, 2015
Bad experience. Learned from it.
Don't get mad. You can always report them to paypal to get your money back (all) as they get the percentage even though you waited your time, they didn't respond to your emails and they cancelled job and they way you can't leave feedback.
Unprofessional designer, Fiverr manipulate reviews, they know job wasn't done, you still loose the commission they steal from you. Or, and they give the money back NO, they put the money on their website, they don't give it back to your bank account.
Micha Kaufman the CEO is a THIEF! He knows what he is doing and is taking your money, end of story.
Also you can report this company to the BBB, people should know what they are about.
Take care everyone! And take care of your money!
Date of experience: July 6, 2015
As a freelancer on the site, I can't recommend it. Infact I honest suggest you avoid this site like the plague.
They have THE WORST customer service ever and as you know, if you're trying to conduct a business you need proper customer service. Fiverr have perhaps 3-4 staff working on support (and this is for a site that supposedly has hundreds of thousands of transactions every day).
As a level 2 (which you attain after completing 50 orders) you are meant to get Priority Support. You don't. This is an outright lie.
You get the same support as when you first start on the site - That is, you're lucky to get a response within 4-5 days. When they do respond, it's often canned answers.
They refund buyers without consulting with the seller or even reviewing the cases properly thus offering ZERO protection for freelancers on the site.
So all that hard work you do and then get paid for? A few days, week, month or even 6 months later... The payment you received can be returned to the buyer no questions asked leaving you out of pocket.
When making modifications to your gigs - I added a header graphic to one of my gigs (they keep telling you do to it as they claim it improves conversions). It took TEN DAYS for them to approve the graphic! TEN DAYS.
Moral of the story is this - You get peanuts for the work you do and even those peanuts can be taken from you without question. You won't get support, you're on your own and at the mercy of the buyers.
Try proper freelancing websites then support the Freelancers as priority.
Tip for consumers:
Avoid it. Simple as that.
Date of experience: September 19, 2014
I was a top seller on fiverr for many months and have had great success. I do agree with other reviews on here that this site is run by a bunch of immature con artists that do not give a damn about the top sellers that are making them money. They currently owe me over $400 and have banned my account without any reason. I was a seller for over 14 months on this site and it took a long time to build up a successful business on there with all of the competition. STAY AWAY FROM THE CONS THAT WILL STEAL YOUR MONEY!
Date of experience: January 18, 2012
Hello,
I had paid 105$ for dynamic website in wordpress she took my money and never done my work on google hangout she told me her account is blocked my fiverr.its more then six month gone she never done my work
Her both ids
*******@gmail.com
https://www.fiverr.com/sara_yaseer
Her old id
https://www.fiverr.com/sarah_expert
Never make order with her
Date of experience: June 27, 2017
I have been a long time user of Fiverr for many years. I have bought many gigs and supported many of my favorite gigs over the years. And I woke up to an email saying that my account has been deleted and cannot be restored. They apparently did some investigation and through their results had deemed my account to be disabled. Of course they didn't reach out to me, or perhaps let me know of what was happening. They just decided that my account would be deleted. Really disappointed in this company. And the email was almost rude in a way saying that your account has been disabled and this cannot be undone, and do not contact customer support for this. They just deleted my account without any reasoning whatsoever. All they say is that it went against their terms, but of course they don't actually State anything specific. I probably use Fiverr on a weekly basis especially for my business for all kinds of things. I have happily used it and recommended it over the years.
UPDATE:
Since my account was deleted with no reason whatsoever provided, I decided I would set up a new account and start all over. I just created a new account, with my business email and the only thing I did was verify my email. That was it. Two days later I get an email saying how that new account is now disabled for violating their terms of service. The only thing I did was verify my email which Fiverr is the one who told me I had to. So how can I violate your terms of service for doing literally the thing you told me to do.
Products used:
I used all kinds of products from Photoshop editing, video editing, data scraping and many more from my business
Date of experience: February 1, 2024
It's the worst place where you can find big words for their service but will surely turn out to beat you down. If you don't believe me, you'll pay the price.
Date of experience: August 5, 2018
I agree with the comments about potentially exploiting talented individuals for little pay but hey, no one if forcing folks to sign up to sell their skills and it does provide a commercial arena to build ones experience. What I have the biggest issue with is the fact that they use copyrighted artwork and music illegally potentially putting the buyer at risk for legal action and damages. I have notified them of this on several occasions and still they offer gigs like "The Minions" BE VERY CAREFUL - it doesn't matter that they sold it to you, if you use it, you own that use and are subject to legal actions against you.
Date of experience: August 11, 2015
I HAVE NO WORDS TO DESCRIBE HOW STUPID THEY ARE. JUST BECAUSE I WAS SELLING VPN THEY ACCUSED ME THAT I MADE FAKE ACCOUNTS TO BUY MY GIG AND MY ACCOUNT WAS DISABLED.
DON'T EVEN THINK TO USE THIS SITE YOU PAY THEM FOR SECURITY WITH 20% FROM YOUR REVENUE AND THEY WILL F*CK YOU OVER
Date of experience: March 8, 2016
Fiverr is the world’s largest marketplace for creative and digital services, including graphic design, copywriting, voice overs, and music and film editing.
Fiverr is changing the way the world works together by giving entrepreneurs, freelancers, small businesses and even enterprises the resources they need to get things done.