Fiverr has a rating of 1.3 stars from 1,129 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Fiverr most frequently mention customer service, credit card, and low quality problems. Fiverr ranks 106th among Freelancing sites.
This company does not typically respond to reviews
Fiverr.com can help you build recognition as an independent sales person in your niche market and is a very easy website to use and the communication from staff is friendly and conversational.
A cont of Fiverr is the limited ways to get paid, mostly relies on Paypal with additional fees.
Tip for consumers:
Fiverr has three seller levels, these levels are freelancers who have varying job completion statuses and ratings.
Date of experience: May 10, 2018
I was on Fiverr to get my website updated. They guy had dozens of 5-star reviews. We agreed $100 for the service, and it turned out he didn't have a clue about web design. His work was unprofessional and he could barely speak English, even though it says "Fluent" on his page. After I tried to cancel the job, I had a week of problems. In the end, Fiverr took $10 of my money as a transaction fee, and now they won't refund the other $90. I need to spend it on the site! Don't waste your money.
Date of experience: July 12, 2016
A Fiverr ad came across my facebook page and I found it interesting. I had a logo from something else and wanted the wording changed to my business name. Simple, right? Not with these Bozo's. I paid $50 to two different people, one in Pakistan, and one in Brazil. They were both told that I would be happy to pay them substantially more if the logo was to my liking. One came back completely wrong and half $#*!, then she said give her a few days but I never heard from her again. The one in Brazil never even did anything after being paid! No response, nothing, and even blocked me from direct contact!
If this isn't a scam nothing is! I had to file paypal claims and did get my money refunded. The one star review is only because no stars may not be an option.
Words of caution: STAY AWAY FROM THIS SITE!
Tip for consumers:
STAY AWAY!
Date of experience: December 7, 2014
Aliraza6 used the system to avoid getting a bad review for his bad work. Fiverr knew what aliraza6 was doing, and they allowed it to happen, even though Fiverr's policy says that a seller cannot Dispute an order when they do bad work.
Here's what happened.
1. aliraza6's code created a HTML Error 500
2. I requested a revision
3. Aliraza6 disputed the claim and lied in his dispute stating that I changed the order
4. Next, aliraza6 lied again and blamed the coding error on other php
5. Marty from Customer Support just ignored my complaint, closed the order, and then said that he was sorry that I was disappointed.
All of this prevents a seller from getting a bad review. Aliraza6 has a 5/5 review, but I'm sure that it is only because he is using the system and Fiverr let's him get away with bad work.
Do not use aliraza6.
Date of experience: June 17, 2018
Used Fiverr on two occasions to get blogs written. First was an ok result however the site double charged. The agreed fee was $10 and the charge appeared twice on my credit card statement. On querying it, they have given a credit for $5. That's theft - short by $5 and I want a refund, not credit! Second experience wasted $50 - poor quality output and delivered late. At least the supplier agreed to rebate the fee, though once again, this was processed as a credit not a refund. What a scam!
Tip for consumers:
Proceed with caution. Be prepared to do your dough and consider it a bonus if you get a decent result. Highly rated suppliers are usually overloaded with work.
Date of experience: October 31, 2014
I used Fiverr from both perspectives in the past - both seller and buyer.
As a seller you have to offer something special because there are so many other sellers that often over promise. The bad thing is as others mentioned here the refund policy - if the buyer doesn't like your work, he'll get the refund no matter how good your job really was. Even if you do everything right, you will simply lose the money if the buyer isn't 'satisfied' - often the case is that buyer wants just to save money.
As a buyer you have to be real: nobody is making you a great original logo with source files for $5. Read the reviews, think about whether it's possible to fairly deliver the service you're interested in for the money seller wants and then decide whether it's real or not. You can find there lot of scammers, but also lot of good people that will do awesome job for really good prices
Date of experience: July 10, 2017
This online business is amazing. It Gives you the time to make money while at home. It makes you get connected with different people world wide and any skill of yours is welcomed. Also too, there is no discrimination of any sort. All are treated fairly.
Date of experience: August 21, 2019
Whatever money you pay they will not refund even if the seller agrees that order is cancel. I truly hope that you turn your head and look somewhere else this site should be shut down seriously. The worst customer services and very rude. Take your business somewhere else but do not use Fiverr!
Date of experience: January 28, 2017
The people that advertise, don't deliver on-time and most of the "actresses" who say they'll do a product review don't advertise that they prefer to pick and choose their jobs no matter how respectable. SO, you've wasted your money and your processing fee because FIVERR doesn't refund processing fees and your time waiting for a response is also lost. The last 4 experiences I've had have been crap. The first time I used it the results were great, but I won't be back. It's not worth the aggravation and time. I can hire locally and actually get someone who will ACT.
Date of experience: April 25, 2017
Fiverr is a horrible service site. You'll be lucky to find even a mediocre graphic designer. I lost some money on this site big time when I was trying to get a brochure done for my writing project. The foreign graphic designers don't understand anything and you just get whatever they send which most of the time is s&*%.
Tip for consumers:
Don't spend over $5. You'll be crying if you do.
Date of experience: January 26, 2015
She did not do the illustrations with proper grammar or spelling! She disappeared and never responded to messages for several days even though you can see that she is online! When she finally responded she tried charging me $280 for edits to correct spelling and facial expressions that she should have done correct from the beginning and the work was suppose to come with unlimited edits!
Do not use her she is a scam
Tip for consumers:
Do not get scammed out of hundreds of dollars
Products used:
Illustrations
Date of experience: October 29, 2023
Sellers with perfect 5 star reviews wasted at least 3 weeks of my time and only delivered about 15% of the task to be done. Some sellers over-promised and were clearly deceptive.
I had reported a few bad sellers to the Fiverr support team and I hope they do remove or ban these terribly dishonest sellers!
Date of experience: July 24, 2022
Designers refuse to listen to what you want. Most of them are teams of people and each revision is done by a different person. They apparently refuse to look at all the communication up to that point so they don't deliver what you want. I asked for a two color logo and only got it after I tried to cancel the order after giving them 5 tries to get it right. I even went up to a $25 gig because I had this issue with a $5 one. Will never use fiverr again!
Tip for consumers:
Don't use fiverr. Everr
Date of experience: May 15, 2017
If you want to stress out, have someone f*@# you around and throw away your money, this is for you. I have tried 2 projects (both had 4.8+ star reviews, and lots of them) and both times got screwed over. Fiverr wont let me leave an honest (1 star) review. Hence, why there are only good reviews on line. I have tried to contact Fiverr, but no answer. FIVERR IS A JOKE!
Date of experience: June 13, 2018
I earned several hundred dollars on fiver with 100% positive reviews from my customers. Fiverr refused to release any of my earnings saying they did not believe my identity. They had my Paypal account info and when I asked how else I prove who I am they suspended my account and kept my money. This is a felony in the US. Fiverr needs to be brought down. The people that own Fiverr are crooks.
Date of experience: March 11, 2016
I read your reviews here and was not sure whether to use fiverr or not, then I thought only $5 and so many options, lets try.
I got website ($15) landing page ($5) Backlinks ($5) and I am on page 1 of google with fully functional website for my keywords. For $25 no one is going to get this. Love you guys.
Highly recommended
Date of experience: June 15, 2016
Awful company, I will never do business with them. They hire incompetent designers who are only nice until they see money. Tey hire fly by night designers who are here today gone tomorrow sort of like a homeless shelter. Very disappointed with their customer support. In fact we got no support at all. Very rude and uncooperative company. I will never do business with this company ever again.
Big mistake.
Tip for consumers:
awful customer support
Products used:
Logo design
Date of experience: February 14, 2024
As a buyer, my most concerning factor prior to making any commissioned purchase would be to ensure all my requirements are satisfied. Sellers are easily frustrated with just couple of assuring questions.
Date of experience: April 10, 2022
Profiles are fake. Reviews are fake. Profile photos are fake (lots of white American girls doing graphics work in Pakistan these days). Is it a pretty American girl who speaks fluent English? NO! Thats an Indian dude who will be selling you something he stole off the internet. Dozens of scams They dont even read what you ordered or care. Its a Third World bait and switch scam. To them, you are an American sucker fresh meat. Easy money.
Date of experience: March 4, 2018
I spent $45 to get an upgraded service. The seller sent me a gorgeous picture of my new custom business cards. 1 month later the actual cards show up and the are complete junk. I could have made better cards on my home computer. It is almost impossible to get any help from customer service. In the end neither fiverr or the seller would refund my money. Complete scam!
Date of experience: May 28, 2014
I've use Fiverr many many many times and I see their is a problem. If you do get a poor job back the vendors at fiverr, they will beg you not to give them a bad rating. So I leave a good rating because for what I paid how can I not. Wish Fiverr would put a stop to their vendor base begging for 5 star reviews which makes us feel awkward. I also have had many very good projects completed with fiverr vendors. I give it over all a thumbs up.
Date of experience: August 31, 2015
I have used this site once to have my resume written and even they could not get the copy and paste function right... I ended up being a sales representative who works in a hospital explaining marine biological concepts and attended university in the USA! Never have done any of those things!
Date of experience: March 27, 2017
I ordered a logo paid $60 and was sent back some clip art so there would not cancel order nor did I ever receive a logo that was usable. The seller also became angry and insulting to me when I made suggestions or ask her to revise the logo. Customer service was prompt But ultimately not helpful. One purchase never again.
Date of experience: June 2, 2016
He went above and beyond in building my website. This was my first time using this type of service and he walked me through the entire process and even made HOW TO video tutorials for me when I needed additional help. He had a lot of patience and was very responsive.
Date of experience: July 26, 2022
So far I have enjoyed ordering and selling on Fiverr. I avoid scams easily by reading all of the gig description and contact the seller before buying so we are both clear on what they can do and my expectations. Completed satisfied almost every time!
Date of experience: October 1, 2013
Fiverr is the world’s largest marketplace for creative and digital services, including graphic design, copywriting, voice overs, and music and film editing.
Fiverr is changing the way the world works together by giving entrepreneurs, freelancers, small businesses and even enterprises the resources they need to get things done.