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    Fiverr

Fiverr

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Overview

Fiverr has a rating of 1.3 stars from 1,126 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Fiverr most frequently mention customer service, credit card, and low quality problems. Fiverr ranks 127th among Freelancing sites.

  • Service
    260
  • Value
    250
  • Shipping
    161
  • Returns
    189
  • Quality
    236

This company does not typically respond to reviews

Positive reviews (last 12 months): 2.4%
Positive
1
Neutral
0
Negative
41
View ratings trends
146
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How would you rate Fiverr?
Top Positive Review

“Fiverr gave me a refund when the seller was crooked”

Arthur H.
1/1/24

This review began as a 1 star, and I changed it to a 5 star. There is a deficiency in the Fiverr software that made me have to rewrite my complaint every time the seller responded. I thought that the seller had figured out the perfect system to make sure the review never reached Support. However, it did reach support, and support resolved the issue within a few hours after I made the complaint.

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Top Critical Review

“Mike Oliver Pakistan”

New Y.
10/28/24

I hired Mike Oliver from Pakistan on 9/14 with the agreement the work would be done in 10 days. He tricked me into pre-paying by telling me he would be my personal designer so I paid him and he has never done the work. He is a scam artist do not hire him. Fiverr has no actual customer service available, only AI. I have sent countless emails that have gone largely unanswered.

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Reviews (1,126)

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Reviews that mention popular keywords

customer service (161) customer support (99) credit card (42) phone number (14) support team (18)
Thumbnail of user harolde11
California
1 review
4 helpful votes
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November 9th, 2017

I submitted a project to a Level 2 seller named faizan6089 and accepted the price quoted. The quality of work was poor and lacked professionalism. I contacted customer support but they were no help whatsoever, they pretend that they care but in reality they are on the sellers side and don't care about quality nor the customer. Stay away from Fivver or at the very least negotiate and have them produce samples before paying the price quoted, and put it in writing that you can cancel the project anytime. I couldn't get a refund, BTW, you cannot cancel a project unless the seller agrees. I spent $500.00 dollars for something I will never use.

Thumbnail of user peterl1249
New Jersey
2 reviews
2 helpful votes
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March 14th, 2022
Verified purchase

This is scammersville USA and Fiverr is at the helm. The system and platform is set up for scammers and for dark web members that are looking to scam you and never help out for real. The reason its cheap is so they can scam anyone. If you use Fiverr for anythi9ng, you are either desperate or stupid. Or, if you need help on the dark web than maybe... otherwise, stay away on all levels. And, fyi, its not limited or isolated to one issue and one company. The way that they pull off these scams happens in different accounts. Same scam. Different order and/or different account. They have the same MO too. We realized it fast that unless you are corrupt or hoping to find something too good to be true price wise, we need to stay away... I felt dirty trying to navigate through its platform, people and system.

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Value
Quality
Thumbnail of user alvink13
Singapore
1 review
2 helpful votes
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February 16th, 2017

Designers are unprofessionals! I even have to draw myself, find relevant sample myself, teach how and what to edit. I went overseas 1 month for business and holiday while they are revising to the changes. The designers are notified. In the end, Fiverr released my payment to the designers after I didnt reply Fiverr message on making the payment.
Has Fiverr ever thought that when the client didnt reply their message, its probably that they do not have access to the website or maybe of some other urgency matters to attend to? How can they release payment by default just because the client didnt reply their message? Whose money is it?
Now, the designers working on the design went missing and lost contact after receiving the payment!
Great Job Fiverr!
A spit on you to tell me the money cannot be refunded! Once again, whose money is it! And how could you make payment without the client confirmation!

Tip for consumers:
DONT EVER USE THIS SITE!!! ITS A CHEATER GAME

Thumbnail of user cathyb90
Alabama
1 review
5 helpful votes
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October 29th, 2017

It's a darn shame that Fiverr turned into another scammer site. My friend had used this site with good result in the past so I thought I would give it another try. I placed an order with a drjohnte who had good reviews for a research paper for which I had sent clear instructions of what I needed. Two days after finalizing my order and spending $10.00 over my $50.00 credit from a prior job the order was canceled this morning. I was told by customer service that the seller had removed their account and therefore the order was automatically canceled and credit put into my account. Looks like I've joined the list of other folks getting scammed on this site. This totally stinks! I'll be calling my bank in the morning!

Thumbnail of user norab152
Michigan
1 review
0 helpful votes
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May 16th, 2022

The worst website. I was reported to the school because I did not place my order. They risked my school career. I was accused of attempt to cheat. This seller victorialane1 sent a screenshot of my messages to the school I attend to. Be carful of this website please!

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Value
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Thumbnail of user brianm366
North Carolina
1 review
3 helpful votes
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February 21st, 2018

Talk about a ripoff, they charge 20% for the gigs you buy. Then if they deem it inappropriate, they never give you the reason why. Then they take months to give your money back, they take it in seconds! Scam artists.

Thumbnail of user kevins83
North Carolina
1 review
1 helpful vote
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October 23rd, 2014

Used fiverr for logos... AWESOME EXPERIENCE! Returned 8 logos on time and made adjustments within a day or two. No problems with payments or the designer. The designer was nicholas_designer... I'm about to use him agan

Tip for consumers:
do your homework and look at he comments posted by users before purchasing. Also, use the web to look up there work.

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Value
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Thumbnail of user israels26
Israel
1 review
4 helpful votes
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April 18th, 2019

I am a new user, I have received a coupon of 20% for my first order, the coupon wasn't applied in my first order - a technical issue, then I contacted to their customer support and ask for a refund, they didn't agree to refund me and offered me a new coupon for my next order, then I purchased a new order and the coupon wasn't applied again, the 20% coupon was equal to 300$ discount - again, technical issue. I contacted their customer service again and they don't agree to refund me for these amounts.
I contacted to PayPal and hope they will help me.
If you care about your money - Do not use fiverr services! Do not do my mistake!

Thumbnail of user marcr44
California
1 review
2 helpful votes
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July 25th, 2017

Do not order from Aryaardana. Seller will scam you, will deliver late, will deliver "sketches" and will not give final files. IF you get final files after 6-9 days of being late, it looks like it was made in MS Paint.
Fiverr will not refund you because of personal taste.

Thumbnail of user lexs11
Illinois
1 review
3 helpful votes
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October 3rd, 2013

Terrible experience! Seller took $ & when I had not gotten ring after 2 weeks emailed seller over 3 times & she never got back to me...(seller. Kayxo_xo) I also emailed Fiverr "HELP" department several times with No response AT ALL as well. Finally I emailed Paypal to open a claim & ONLY then did I hear back from Fiverr, which was when they banned my account with them for opening a 'claim' through Paypal. Fiverr also then removed my 'thumbs down' review about seller warning other innocent buyers of her scam. I believe Fiverr is a fraudulent website that IN NO WAY protects the buyer from these scamming alleged sellers.
*P.S. Still no response from seller (Kayxo_xo) and as of today she continues to take people's $ without mailing the ring.

Thumbnail of user lanitac
Alabama
2 reviews
6 helpful votes
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October 29th, 2015

This site is a r ip out. There is no customers service. Afer they get you money they act as if they have no accountability to the customers at all. They wont email you back or call you back. They just don't care after they have your money.

Thumbnail of user rp97
Florida
1 review
0 helpful votes
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July 22nd, 2017

I ordered a 36.00 gig from mynameispratim that included revisions. He did not follow my initial instructions, so I requested a revision and never received it. Finally, I completed a honest customer review about the experience once I realized I was not going to receive a final product. The seller had the nerve to reply to my review saying, I wanted additional work and refused to pay more money. That was completely untrue and when I told him I was going to file a complaint with fiverr due to his lies and untruth, he told me to go right ahead because fiverr is not going to do anything with a smiling face emoji!

Thumbnail of user bittus1
India
1 review
3 helpful votes
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October 8th, 2015

I had delivered the order, which was a website and its code in html including all necessary files. After delivering whatever the buyer asked he started abusing the request modification button and want to cancel the order. SO basically whatever he want was for free.
I reported the issue to customer service, No reply its been days now.
Another bug was also there in the site. If you deliver the order its status will be marked completed after 3 days. I waited for 3 days. Time decreased from 3day to 1 day to 1 hour to 1 min then it instead of changing the status to completed the time started increasing again, from 1 min to 2 min to 1 hour to 1 day now.
Horrible website..

Thumbnail of user samz8
Austria
15 reviews
130 helpful votes
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April 27th, 2015

AVOID THEM
Sites as fiverr is a scam, they will robe you out, and there is not anymore low cost. They become reviews from friends 5 stars always. There is nobody with 1 star or 2 or 3 stars. All have 5 stars. This is a website that made some people in work take money from buyer and seller, and you get from so called expert low quality or bad work for a high price.

Support will not support you than seller even he do not deliver and my suggestion for all of you who were scamed, contact your bank and ask that thery pool money back from fiverr or paypal as paypal do not offer guarantee for services, but bank do. Just contact your bank, tell them you were ripe off, they will pull back your stolen money, and you will get your money back 100%. I had to do this 4 times o and always my bank has get my money in no time back.

Thumbnail of user tanyas30
Australia
1 review
3 helpful votes
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March 24th, 2016

I had the worst experience with these guys. I bought a premium logo design gig and they couldn't have treated me any worse. They kept changing my order at the end after I finalised the logo! They'd send me a logo with part of the colour changed or they'd shrink part of it. I'm stil waiting for it to be be rectified.

Thumbnail of user shannonv4
New York
1 review
9 helpful votes
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April 1st, 2016

I ordered a print and never received it. I asked for a refund. My money was deposited into a Fiverr account, when I asked for a refund to my PayPal account I was ignored until I made it actionable by opening a dispute via PayPal. I was then told they wouldn't refund my money until I closed the dispute because it violated their terms of service. I have since had to escalate it to a PayPal claim. What a ridiculous waste of time.

Thumbnail of user jeremyq2
South Carolina
1 review
6 helpful votes
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March 29th, 2017

Do NOT put any money on fiverr. Even if you cancel the sell it will go to their account, not your bank. You then have to purchase another gig the same price as the original. THIS SITE IS A SCAM! You will be extremely disappointed in your experience with them. After 13 days of back and forth, I was sent a book cover that looked nothing like what I asked for, and didn't even have the right title. USE AT YOUR OWN RISK! I would give negative stars but it isn't possible.

Thumbnail of user patriciam498
Ireland
1 review
0 helpful votes
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June 28th, 2018

I am very happy with the service that Dunjabosanac provided. I needed a very particular logo for children's products and I found them very easy to work with. I was extremely precise about everything and this seller was very patient and very professional. I highly recommend them.

Thumbnail of user sandym28
Kansas
1 review
1 helpful vote
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March 7th, 2013

I ordered two gigs from different sellers. The first was not delivered as promised and seller would not repsond to me to correct it. It is RIDICULOUSLY confusing to figure out how to even request your money back or submit a complaint. I understand that the integrity comes down to the seller but the website obviously feels no obligation to ensure people are getting what they order OR to allow for REAL reviews on each seller because if you cancel or reject your order - guess what? You arent able to review the seller anymore. Irresponsible.

Thumbnail of user ambadik
India
2 reviews
10 helpful votes
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August 20th, 2017

Fiverr is top freelance site, and believe fiverr is the no 1 in freelance and quality service.
Iam both buyer and seller in fiverr for so many years and its being a top quality service and there customer service is the best ever i seen.
All the reviews are are fake. Since i believe fiverr is the best if you experience you will know it.

Thumbnail of user mikes405
Germany
1 review
4 helpful votes
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May 27th, 2016

Does one like me.
Never sold anything,
And never buy anything!
It is pure scam, support is not.
He warned you for no reason, and totally ignored
Other illegal request. You're always IN the wrong.
I have several screenshots which I publish like for press
Will, I did not support such fraudulent activities!
We are seriously offended by buyers.
Support it is no matter,
We are troating with buyers, support does not care! IGNORE US!
Support cautioned us that even if we do not
Stop with report by scammers that we ourselves will be dispelled.

Old what are interpersonal rules?
Such a page is forbidden!

CAUTION DO NOT TRADE HERE!

Thumbnail of user jasonc22
Illinois
4 reviews
7 helpful votes
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May 21st, 2012

I love the idea of fiverr and microjob sites in general but they need to prescreen some of their sellers - i ordered some writing jobs and wqhat was delivered was so terrible, I had to scrap it, none of the content was usable.

It's a great idea, but be careful of which seller you select.

Thumbnail of user haiyingl
New York
1 review
6 helpful votes
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May 31st, 2017

Had a couple of good gigs in 6 years but for the most part, the gigs are rip-offs.

You really have to be careful when it comes to the writing, most of the writers plagiarize existing articles and use a unicode font (cyrillic) that passes the online plagiarism detectors but since the font they use is a system font, you won't get any of the keywords if you are using it for ANYTHING on the web. Worthless!

If you use the service for links, they will be on sites that don't get indexed or are PBN's which won't pass any rank.

Then, to make things worse, the support staff will do almost nothing to help you get your money back.

When all is said and done, you are better off using a reputable service. It's really not worth the trouble.

Thumbnail of user granth36
GB
1 review
1 helpful vote
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April 16th, 2017

Paid £25 for a logo. Fiverr.com told me they never recieved my cash despite it clearly coming out of my account. Email correspondence always just said that they're looking into it. Never was sorted out. Never receieved my logo. Never got my cash back. Absolute cowboys running this site. AVOID AVOID AVOID!

Thumbnail of user anshuln2
India
1 review
1 helpful vote
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July 12th, 2021

This is my order id FO818D1FACFC4 and best part is active conversation is going on from one week and fiver people dont even care... first person will add someone else in loop and then we have to explain same thing again... then again they add someone in loop and then again we have to tell our problem. Till date 5-6 people have been added and still no resolution... they are harresing me and giving me mental stress... i asked them for refund but they're not even giving me refund... someone please help me

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From the business

Fiverr is the world’s largest marketplace for creative and digital services, including graphic design, copywriting, voice overs, and music and film editing.
Fiverr is changing the way the world works together by giving entrepreneurs, freelancers, small businesses and even enterprises the resources they need to get things done.

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Thumbnail of user anastasiat7
Anastasia T.
Typically does not respond to reviews

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