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    Fiverr

Fiverr

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Overview

Fiverr has a rating of 1.3 stars from 1,126 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Fiverr most frequently mention customer service, credit card, and low quality problems. Fiverr ranks 127th among Freelancing sites.

  • Service
    260
  • Value
    250
  • Shipping
    161
  • Returns
    189
  • Quality
    236

This company does not typically respond to reviews

Positive reviews (last 12 months): 2.4%
Positive
1
Neutral
0
Negative
41
View ratings trends
146
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How would you rate Fiverr?
Top Positive Review

“Fiverr gave me a refund when the seller was crooked”

Arthur H.
1/1/24

This review began as a 1 star, and I changed it to a 5 star. There is a deficiency in the Fiverr software that made me have to rewrite my complaint every time the seller responded. I thought that the seller had figured out the perfect system to make sure the review never reached Support. However, it did reach support, and support resolved the issue within a few hours after I made the complaint.

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Top Critical Review

“Mike Oliver Pakistan”

New Y.
10/28/24

I hired Mike Oliver from Pakistan on 9/14 with the agreement the work would be done in 10 days. He tricked me into pre-paying by telling me he would be my personal designer so I paid him and he has never done the work. He is a scam artist do not hire him. Fiverr has no actual customer service available, only AI. I have sent countless emails that have gone largely unanswered.

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Reviews (1,126)

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Reviews that mention popular keywords

customer service (161) customer support (99) credit card (42) phone number (14) support team (18)
Thumbnail of user darranw
Arkansas
1 review
5 helpful votes
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January 11th, 2015

Scam. You pay for a gig, they seller delays, then offeres refund. If you take refund it is stuck in fiverr's system forever without ever a change to get it back. If you wait for the artwork, it is corrupted or crap. Complete scam to rip you off. 50$ st a time.

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Thumbnail of user tatyanal3
Florida
1 review
3 helpful votes
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May 27th, 2017

I have ordered the cheapest business card design to try it. I was very sceptical about 5 star rating. Tou get what you pay for. The seller never sent my files. I designed my brand logo just needed quickly design of business cards. The buyer sends my the first sample and my own brand logo has a watermark of Fiverr. The buyer demands rate her service for exchange of files. I did. 19 days later nothing, no files, no business cards. I had to cancel very inportant meetings. The reputation management of Fiverr is manipulated and serves as a bait to increase the traffic to their website. In reference to the privacy of our data, Fiverr does not sign NDA. Which means 2,000,0000 ideas and information pertaining to the businesses, books, publications are flowing and disclosed to the world of millionaires who are hungry for new ideas and have funds. I am taking it to the next level. I will write to all newspapers and tech hub.com. Thus bull crap needs to be stopped. Tatyana Li

Thumbnail of user manuelp14
Netherlands
1 review
4 helpful votes
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April 4th, 2015

There are two problems with Fiverr. One they have really high hidden fees, on the surface they disclose a 20% commission but it's actually 25-30%. They charge buyers a 5-10% "processing" fee that many sellers are not even aware of.

The other problem is that seller reviews are a fraud. Sellers can avoid negative feedback by simply canceling the job. The only way you can leave negative feedback for a seller is if you pay full price for incomplete or unsatisfactory work. Otherwise you have to agree to a cancellation to get your money back and you loose the right to rate them. Also, sellers can cancel unilaterally even if you don't agree.

The whole thing is smoke and mirrors.

Details:

http://www.singledudetravel.com/2015/02/how-fiverr-is-screwing-their-buyers-and-sellers-out-of-an-additional-10-percent-on-many-gigs/

http://www.singledudetravel.com/2015/04/why-the-seller-ratings-at-fiverr-elance-and-possibly-other-similar-sites-are-meaningless-and-fraudulent/

Tip for consumers:
Just avoid it. You can easily waste a week or two and end up with no work done and a canceled job. It's ridiculous.

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Thumbnail of user diannaf53
Virginia
1 review
1 helpful vote
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March 8th, 2022

Submitted a request and received an email a week later telling me my order was closed because I hadn't accepted the order. I never received notice that it was ready. Finally got in touch and got the first draft and provided feedback. Had to nudge the artist to remind them to provide the final. They provided another draft and I provided more feedback. Had to nudge again for the final files and still haven't received them. I finally just asked to cancel the order and was asked to provide a table a TABLE to outline my issues and then told that I should have asked for more information. So it's my fault the artists did t reply or provide the files.

Do not recommend this service at all

Thumbnail of user alfonsos16
MK
11 reviews
23 helpful votes
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June 3rd, 2014

Have been using fiverr periodicaly both as a buyer and as a seller.
I have mixed experience. I recommend to do your homework before buying any gigs.

As for support, I had to contact them only once, and it took them four days to reply.

Thumbnail of user netanelc
Arizona
1 review
5 helpful votes
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November 7th, 2017

A soon as you pay fiverr you can forget about your money if you make any complain the only thing that they said id look on our Order Cancellation Policy page.
Or in there words "I recommend that you review our Order Cancellation Policy page."
See how he wrote it "I recommend that" that not a way to treat your customer i'm sorry right or wrong that not away to treat your customer.

Thumbnail of user jeremyr16
Australia
1 review
2 helpful votes
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December 11th, 2014

Found fiverr good, have order quite a few promotions for my website and fan page, give credit where it's due and jazzy7 gave me a great package. Have also had other great sellers such as mbrown and hitace44, overall pleased so far.

Tip for consumers:
Don't buy likes, stick with really person promotions, likes will get you nowhere

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Thumbnail of user monicaw390
Australia
1 review
0 helpful votes
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February 7th, 2022

My first time using Fiverr, after using Freelancer for years. I should have known something was wrong when the response I got was to do SEO for my web channel.
I asked for an update to my resume and paid for bespoke resume creation. I asked for modern and contemporary, editable resumes. I agreed and paid 3 x the standard price to have this service. I received PDF of templates taken from Microsoft. I asked for more options and editable copies. I received again my content in a Microsoft template. When I asked for what I asked for, or a refund the freelancer blocked me and went MIA. Taking it to Fiverrr support while responsive was repeating the same emails over and resent me what he already had which was useless. I worked with them and I thought it was going nowhere, I was pleasantly surprised to find a refund. This indeed made up for all the chaos. I am grateful

Thumbnail of user danr143
Israel
1 review
10 helpful votes
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May 3rd, 2018

Due to the New TOS they won't care if you spent 4 years from your life in fiverr and have more than 2000 reviews, in the first second you getting complain from buyer they will remove your level and block your account in the next time.
$#*! you fiverr.

Thumbnail of user marbearc
California
1 review
9 helpful votes
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March 20th, 2015

We had two things done now with them. First time the lady didn't basically speak English even though she said she did. She made half of what we had and we had to take it and go fix it ourself. Second time the man used a horrible script even though we told him what we wanted and told him we needed a website built from scratch. I paid $80 for total crap. Then told him I didn't want his crap so I cancelled my order. I then have it escalated in paypal but then fivvrr closed my account and I still don't have my money back.

Tip for consumers:
Don't pay money to someone you don't know. Many of their people who write just copy and plagiarize. And when you have a complaint there isn't really anything you can do. You cant ever say anything bad or they will close your account. Only an email for complaints which doesn't get response. SO you pay $120 to someone and never get service or your money back. If you complain they close your account. Go look all over the internet you will see these same things of people complaining.

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Thumbnail of user kjh4
Texas
1 review
5 helpful votes
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July 2nd, 2018

Out website was contacted by someone through Fiverr. We were told that they had placed malware on the site and that if we did not buy from them their "gigs", they would add more and crash the site.

Informed Fiverr - who did nothing.

5 days later the site crashed due to these extortionists

IF Fiverr is not involved - they allowed it to happen as no actions were obviously taken.

Do not support a site that knowlingly lets such things occur through their software transfer systems

Thumbnail of user leer94
Norway
1 review
6 helpful votes
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March 10th, 2018

There was absolutely zero interest from fiverr when I reported 100% clearly fake likes, reposts and comments. I ordred REAL plays, from a so called top rated seller.
The seller was agressive when I pointed out the facts, and refused to refund. If you wish to boost your soundcloud views and plays, without caring about the fake accounts that were used to go ahead and complete them, then I recommend this service.
The sad part is that I used one of the sellers with the highest ratings, and that fiverr wouldn't even take the 3 minutes required to check my soundcloud track, to see the evidence of it. Never, ever, ever again!

Thumbnail of user lankat
GB
1 review
2 helpful votes
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December 10th, 2013

So many scam seller. Customer Support also help buyers to scam sellers. No help at all from customer support. Not recommend at all. Go for other freelancer sites. Keep away from it. (Fiverr Seller - Fedup with Fiverr the way they do now)

Thumbnail of user alejoo
Colombia
1 review
3 helpful votes
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August 17th, 2016

Some of the Fiverr sellers are just scammers, they charge for some work and they don´t deliver, and after 2 or 3 weeks they just cancel with no reason. Customer service just allows you to receive the money and don´t even allow you to put a review on the sellers, they protect the sellers even though many of them are just scammers, they don´t really care about customers, they don´t solve anything for you.

5USD for some work? Forget it, they just want you to get in there, and after you ask them they charge you 5 o 6 times more for the work, o even more, the 5USD is just a way to call your attention.

Thumbnail of user garoldw
India
1 review
3 helpful votes
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July 27th, 2013

Hi,

I was the seller on fiverr.com and they blocked my account for no reason i was designing logos on this sites and completed over 29 orders, 6 delivered and 42 in queue pending!

They cancelled all the 42 + 6 delivered orders also disabled my account. I told them clearly that i haven't got paid for the work the copyrights of the work i have done is still mine and no buyer can use it untill i get paid for the work! But they didn't responded!

Fiverr tells everyone about their terms but they don't follow it themselves and its piece of crap for users not for fiverr!

They are big scams they said to me i need to wait for 3 months to get paid! So if 3months are not over no buyer can use my logos as they copyrighted!

Fiverr support is even worse and don't provide any support at all.

Stay away from them they are complete scammers

Thumbnail of user hubertusr1
New York
1 review
0 helpful votes
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January 9th, 2021

I've sent an order for a rewritten article to a 5* seller named "bookergr" which cost a little more than Euro 44,-. After the order was sent I received an answer why I didn't contact him before the order was placed! I asked him why and he blamed me and told me again I didn't followed his RULES, checked the FAQ etc. I did this and I placed the order including the text which I would like to rewrite.
No way he didn't work on the order, he still sent answers that I am doing things not correctly. Finally, I had to cancel the order! I NEVER had such a bad experience on Fiverr! So please check before you work with this seller "bookergr".

Service
Value
Thumbnail of user tamzidi
California
2 reviews
3 helpful votes
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May 10th, 2015

You can buy best social service from here facebook youtube instagram and twitter... this seller is good for this service... and very honestly here is his email... i think its better from fiverr

*******@gmail.com

Thumbnail of user cherekar
Louisiana
1 review
3 helpful votes
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October 9th, 2017

These "sellers" don't know what the hell they are doing. I asked for a logo, which I described in vivid detail, and was sent something that my 5 yr old daughter could have drawn. I've attached it for giggles alone. This happened TWICE! Then I requested my refund from my "shopping balance" only to NOT get refunded. So I opened a dispute with my Paypal only to receive an email from Fiverr to close my dispute to get my refund... WAIT ON IT... we'll see what happens with Paypal cuz I AIN'T canceling sh*t.

Thumbnail of user medl3
Tunisia
1 review
4 helpful votes
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February 6th, 2015

Hello:

I was about to create my moz account for about 99$ per month, i just search fiverr "moz account" and i find a buyer that create 4 month moz account for only 5$ yeah I buy it and my account delivred within 6 hours.

Yeah I save +300$ using fiverr thank you!

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Thumbnail of user rd90
California
1 review
6 helpful votes
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May 2nd, 2017

I would give less than 1 star if I could. I used this site for a flyer design. You have to be a graphic artist to use this website. I mean you must explain everything to the point that seller expects you to draw what you have in mind. They have no creativity. Absolutely NONE. And if you are busy for a couple of days forget it. THEY WILL CLOSE ORDER IN 3 DAYS. And thats it. YOUR done. MONEY GONE. I would not recommend this site to any one.

Thumbnail of user dans266
Israel
1 review
2 helpful votes
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January 25th, 2018

I am a first time user in fiverr, and i ordered some gigs. After i paid for them i was requested to add some more info to complete my request for a gig.
After i did that i saw that my cart still have all those items so i assumed because it wasnt completed before the inital transaction wasnt made, and i need to pay for the items that are still in the cart again

As it turned out they billed me twice, for their terrible user experience and cart bugs, and they wont refund me the money back to my bank, they wont refund the VAT they charged and they wont refund the processing fee they too (which is high) for a transaction i made because of their bugs!

Their support is acting terrible, and dont really care.

Thumbnail of user lisaf1698
Missouri
1 review
0 helpful votes
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November 30th, 2021

Blocked my site because they said my content was not original... yes it was I designed it myself... I don't know who they are telling me my stuff is NOT MINE. Now I can't even get on there to dispute it... AWFUL SITE!

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Thumbnail of user ionicaf
Romania
2 reviews
0 helpful votes
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May 9th, 2019

I think that Fiverr is a very useful app that helps you to make money from home.On this site you can find anything that you need: from pranks to serious task, and i think that is really useful because you don't know when you need something that is one click away from you.As a "worker" at Fiverr you can eran a lot of money from doing what you like and know to do from home.

Thumbnail of user jeffn622
Colorado
1 review
1 helpful vote
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December 21st, 2021

I hired a Fiverr contractor to help me with my Amazon PPC campaigns. The person said she could help me reduce my ACOS. After 2 months of work my ACOS jumped to over 600%. I got rid of this person and wanted to leave a review on Fiverr, but couldn't. Fiverr gives you 10 days after you hire someone to do a review. I do not know how this person is going to perform until the end of the 60 days I hired them for. I contacted Fiverr and they said there is no way I can give a review after the 10 day period and they would consider my problem with their next upgrade. They were pretty rude and obviously did not care. Fiverr is horrible.

Tip for consumers:
Don't use Fiverr, use Upwork or another site

Products used:
Contractor working on Fiverr to help with Amazon PPC.

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Thumbnail of user fiverrisawfuly
Canada
1 review
2 helpful votes
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September 22nd, 2020

No one has money and time to waste but for fiverr they love wasting everyone's time and money especially because they're thieves. They only care about stealing your money and not give you any service, let the lying thieves get away with all glory man what type of website is that can you tell me, they pride on preying for people who don't want slave away their lives and do something for themselves not others. How can you have a company who preys on people that need certain things for their business. They shouldn't have a reputable company if they can't take care of the scamming and flawd service

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From the business

Fiverr is the world’s largest marketplace for creative and digital services, including graphic design, copywriting, voice overs, and music and film editing.
Fiverr is changing the way the world works together by giving entrepreneurs, freelancers, small businesses and even enterprises the resources they need to get things done.

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Thumbnail of user anastasiat7
Anastasia T.
Typically does not respond to reviews

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