Fiverr has a rating of 1.3 stars from 1,126 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Fiverr most frequently mention customer service, credit card, and low quality problems. Fiverr ranks 127th among Freelancing sites.
This company does not typically respond to reviews
This review began as a 1 star, and I changed it to a 5 star. There is a deficiency in the Fiverr software that made me have to rewrite my complaint every time the seller responded. I thought that the seller had figured out the perfect system to make sure the review never reached Support. However, it did reach support, and support resolved the issue within a few hours after I made the complaint.
I hired Mike Oliver from Pakistan on 9/14 with the agreement the work would be done in 10 days. He tricked me into pre-paying by telling me he would be my personal designer so I paid him and he has never done the work. He is a scam artist do not hire him. Fiverr has no actual customer service available, only AI. I have sent countless emails that have gone largely unanswered.
I hired Mike Oliver from Pakistan on 9/14 with the agreement the work would be done in 10 days. He tricked me into pre-paying by telling me he would be my personal designer so I paid him and he has never done the work. He is a scam artist do not hire him. Fiverr has no actual customer service available, only AI. I have sent countless emails that have gone largely unanswered.
I chose Fiverr to produce my music and selected a top-rated freelancer with all 5-star reviews. I placed my order, expecting to receive a professionally mixed and mastered final song file as promised. Instead, I faced constant delays and excuses. The freelancer kept asking for more time, citing personal issues, and eventually convinced me to complete the order without delivering the file, promising it would come later. Because he said he needs money badly and he is in crises. If i complete order would be easier for him to work and complete
Despite repeated requests, I never received anything. I opened a case on Fiverr and left feedback. The freelancer begged for another chance, and Fiverr suggested I work it out with him. I reluctantly agreed, but after 10 more days, the freelancer blatantly refused to deliver anything, knowing that the claim date had passed. He even taunted me, saying that after working with Fiverr for five years, he knew I wouldn't get a refund or the product.
I provided Fiverr with evidence, including screenshots of the open dispute and their team's advice to resolve it directly with the freelancer. Yet, they refused to help, stating the claim date had expired. I was left with nothing – no product, no refund, and no support from Fiverr.
This was the worst experience ever. I feel scammed out of my money, and Fiverr's handling of the situation was appalling.
Products used:
Music Production
My seller account was on hold or something before 5 months and fiverr asked me to wait for 90 days and withdraw my money $400+ in my account. I could not withdraw my money last week so I raised a ticket on fiverr and fiverr didn't reply at all. Hence, I had to post a review on trustpilot. Within a few hours, my account was permanently disabled and fiverr wants to me to want for 90 more days.
Isn't this illegal that fiverr playing some kind of revenge game?
Fiverr should be taken down.
Insane site run by religious freaks, who allow sellers to harass about Jesus, then ban you if you don't want that. And then steal your money. These psychos belong behind bars. Insane.
Tip for consumers:
This site should be shut down.
Products used:
Assistants
Biggest scam I have ever seen. Fees are applied everywhere you turn. Be aware, you only going to get a tiny proportion of the actual amount, by the time you withdraw, plus you will have to wait at least "10 years" to be able to withdraw your money. Customer service don't exist at Fiverr, its like their run by 2 rats in a bedroom. Stay away from these scammers, there are plenty better then them, use Guru, Toptal, PeoplePerHour, Freelancer, Truelancer, Outsourcely.
Never leave money in your account. They make it hard to get funds out and make you wait, wait and wait. I suspect they make money keeping funds way longer than needed in their account. We are busy sir. How many millions per day, interest, do they keep like this? I guess Israeli legal systems don't care. Horrible experience dealing with this platform.
Worst service I have used due to the secure payments 😂 I made a purchase a few days ago and my card got scammed a few hours after for $200. They hi light how secure their payment platform is but it's not. It was lucky I blocked my card and only $200 was taken. I have been messaging the customer support team and they are aware the issue from their side and offered to reinstate me the $10 for the service I purchased from them but not willing to reinstate me the money taken from their unsecure website. Please be careful using their website and don't get caught out like I did.
There are some incredibly talented providers to be found on FIVERR and some great prices, but if you want customer service or a company that cares what your thoughts are as a customer, you DON'T WANT FIVERR. They already take a significant cut of the money you pay including if you try and tip your provider and then they make money sending you AD MAILS by promoting providers which have paid them. I have done approximately 150 jobs with FIVERR providers and as such they have made good money off of me. I have emailed, chatted and tried calling to ask that they do not send me these ad emails. On average I get five a week, which is oever 250 pollution emails annually in MY BOX THAT I AM PAYING TO USE...they won't even respond. So in short to heck with them, I will look for other provider like possibly UPWORK and spend some time every day posting so that everyone knows what an awful operation they are. Providers there are GREAT but the company itself sucks hard
If you live in the US, this site is basically completely worthless. In a nutshell, people in 3rd World countries use it to provide services for a fraction of the cost that people in the US charge because their cost of living and exchange rate is so much cheaper. So it is literally impossible to get work if you live in the US. Fiverr also deactivates your account if you don't manage to get work anyway. Do not waste your time.
I've been a buyer on this platform for 7 years and I am fed up with the deteriorating quality of the sellers, and I've had enough of falling victim to scam after scam from fake offers. It's become a daily frustration, and the lack of action from Fiverr is unacceptable. The negligence in monitoring and maintaining the integrity of the marketplace is driving buyers away. It's time to wake up and realize that if you don't prioritize the improvement of seller standards, you will lose your entire buyer base.
According to support agent Milo. I can give my freelancer a 1 star review and then ask the freelancer to do extra work for free so that I will remove the review. This is totally allowed on fiverr. No need to thank for the tip. "Best!"
I've been a seller on Fiverr for over six years, providing custom services, with over 556 total orders and 99% positive reviews and 5-star ratings. Fiverr changed their leveling system without notifying me that these changes are being planned and are taking place, I was downgraded from Level 2 to No Level and my gigs were removed from the search results. On top of this their system was comparing my custom made approach with sellers that offer premade material and my services that naturally require more time were automatically interpreted as lower performance. After this terrible experience I tried to reform some of my gigs in order to be more competitive and received 2 warnings for changes I wasn't aware happened and received this message:,,Your account has been flagged for offering inappropriate services that are not allowed in our marketplace." - while dozens of other gigs are still offering premade content on the platform. My goal is to encourage newcomers to thoroughly evaluate Fiverr before investing significant time and effort. By sharing my experience, I hope new freelancers can make informed decisions about where to invest their valuable skills and resources. Hopefully not on FIverr.
If you are a buyer/ seller on fiverr who reading this, I want to tell you that please move away from Fiverr because it is now filled with scammers and frauds. I had my account for nearly six years and I was an active seller for past 4 months. Suddenly fiverr decided to close my account by saying that "Services that you offer harm the integrity of our marketplace and violate our Community Standards".
All I have done is reporting a scammer who asked me to contact them on Telegram. I was an AI artist on Fiverr and that scammer messaged me and asked me to contact them on telegram because they want my services regarding a project related to naked images. I confronted them by saying I am not willing to work with scammers and I reported their messages. After like 1 hour, I received an email saying that "my account has been disabled ". All i did was reporting this shi*ty scammer. Idiots who work in fiverr decided to close my account instead.
In summery following are the issues with Fiverr according my 6 years of experience,
1. There is no any protection towards the seller.
2. Sellers who offer good quality services either left this platform or their accounts got disabled without any reason/warning.
3. It is now filled with low quality sellers who are willing to run away with buyers' money.
4.If you are a seller, any buyer with bad intentions can exploit the system and have their work done for free. As of now they can even leave a bad review after that.
Fiverr is getting worse on a daily basis. Suspending people for no reason with no possibility to explain. There is absolutely no respect for its users, not even those who have been there for many years without one negative feedback. What I have experienced with them after 13 years of hard and honest work, I have never seen anywhere. From one of the best working sites they turned into the worst one, not even deserving a 1*. It is not worth a second of one's time.
My first time using Fiverr, I usually use Upwork but I fancied a change. I chose a freelancer based on her good reviews and throughout the interview stage, all seemed good. Sadly, the freelancer was not able to deliver the order within the specified period and kept requesting additional time. After agreeing to an additional 2 days, the freelancer asked for more time again. When I objected the freelancer became quite rude and I felt vulnerable because she had access to a password. I decided to reach out to Fiverr but unlike Upwork, there is no contact number but the option to leave a support message - it states they will answer within 12 hours. Almost 24 hours later I have not heard from them. They have my money, I have a half-finished project and I have been left feeling vulnerable. Never again will I use this platform!
My Vendor promised a working set of construction drawing and I she failed to product anything of vaule and Fiverr Customer service is worthless. They do nothing and take no measures to help you get what you paid for Stay far away from them
Tip for consumers:
Stay Clear of this service
Loads of the scammers on Fiverr.
Fiverr does nothing to help but allowing the crime happening without providing proper solutions to the buyer. Customer service does not disclose reasons why their decision is made nor they do anything to the seller while it is obvious the seller is a scammer. They allow the scammer on the platform and do not proper protection to users. DO NOT USE FIVERR.
Products used:
A website design
I agreed to a 10 day deadline for an animation project with a seller with up to 7 revisions. He barely made the deadline for the first delivery and it has been an average of 4 days between revisions with poor communication and poor revisions.
I wanted to leave a review of the seller but fiverr disallows that after 14 days after the "delivery". $#*!ed policy. I just want to warn other buyers about this guy but I can't leave a review and the work is still unfinished. Horrible experience. Stupid review policy and useless customer support.
Awful company, I will never do business with them. They hire incompetent designers who are only nice until they see money. Tey hire fly by night designers who are here today gone tomorrow sort of like a homeless shelter. Very disappointed with their customer support. In fact we got no support at all. Very rude and uncooperative company. I will never do business with this company ever again.
Big mistake.
Tip for consumers:
awful customer support
Products used:
Logo design
Would strongly advise any freelancer/contractor to pursue other channels for sales. They can restrict your account at any time and will not give you an exact reason for up to 60 days. We have a perfect score across their metrics and over 10 five-star reviews. Happy to comply with any requests, but they do not provide details. They also take 20%, which is a lot.
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Update: They expedited their review process - only because I left a review on Trustpilot. Good to know they really care... They ultimately decided to ban me for offering a similar service to other freelancers, which is AI vocal cloning.
I am unable to see my order or the artwork from the graphic artist. I submitted a support ticket and when I click on the link provided, I get a message saying "Oops! Page does not exist". LOL! I only spent $13 so it is no huge loss but it did cost me some time. Find a different service and save yourself some headache.
Products used:
Graphic artist
*Edit- I was able to get my money refunded and put back into my paypal account; for this, I improved the rating. * I picked an artist based on the image he had with his profile that demonstrated his level of expertise/work. What he offered after I paid was not even close; I requested to cancel the order and get a refund. He begged me to give him a chance to make it right. I really did not want to continue but I acquiesced and gave him a chance. I was right he still tried to beg me but eventually agreed to cancel my order. There are no features on the website show me how to get to my money or communicate with anyone. Links don't seem to work. The email I received from Fiverr did have instruction i was able to follow and received my refund within just hours of requesting.
Tip for consumers:
Request a lot of samples of their work. Ask if you can see what what material was provided that they worked from. It's extremely difficult to get your money back - it's left in the system as a credit.
Products used:
I signed up for an artist to create a cartoon rendering of me with my dogs in my sports car that I can use for marketing. I'm so upset with the outcome.
If I could leave minus100 starts I would. When you first sign up you are attacked by hundreds of scammers. Then when you do get a gig you discover this is the most horrendous freelancer site ever. The withhold your earnings for 2 weeks, then when you have to verify to release payment, there is a glitch and you didn't receive a verification code, you cannot wait a few minutes and do it again, instead they withhold the payment another 24 hours? They also deduct over 20 percent of your earnings, so if your payment is 130, you get 100 USD. They still have my payment and I cannot get it out. This site should be taken down.
Tip for consumers:
Don't use this site, its full of scams then the site itself scams hardworking freelancers out of their money
Products used:
I was a seller not a buyer
The seller conned me into closing out my order and did no work. I contacted Fiverr and they are just giving me the run around, they keep asking me the same questions just waiting for me to give up, they arent trying to help me. They asked for pictures and video of the issues and they didnt even look at it. BEWARE OF THESE VENDORS ON HERE! If you have a problem dont expect Fiverr to help you!
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It was not addressed, I was conned by the seller. Be careful sending large amounts of money to anyone on Fiverr. Beware of Khawaja Usama for website design.
Products used:
Website design from Khawaja Usama
I needed a flyer made more appealing and found someone who did a good job quickly. After completing and tipping (fiverr takes a fee of both project and tips) I started to receive cold solicitations for work. I deleted my account, but they still come and customer service won't do jack about it. Don't use the platform if you like having privacy and not using your time to sift through these solicitations.
Products used:
Flyer editing
Fiverr is the world’s largest marketplace for creative and digital services, including graphic design, copywriting, voice overs, and music and film editing.
Fiverr is changing the way the world works together by giving entrepreneurs, freelancers, small businesses and even enterprises the resources they need to get things done.