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    Fiverr

Fiverr

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Overview

Fiverr has a rating of 1.3 stars from 1,126 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Fiverr most frequently mention customer service, credit card, and low quality problems. Fiverr ranks 127th among Freelancing sites.

  • Service
    260
  • Value
    250
  • Shipping
    161
  • Returns
    189
  • Quality
    236

This company does not typically respond to reviews

Positive reviews (last 12 months): 2.3%
Positive
1
Neutral
0
Negative
42
View ratings trends
146
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How would you rate Fiverr?
Top Positive Review

“Fiverr gave me a refund when the seller was crooked”

Arthur H.
1/1/24

This review began as a 1 star, and I changed it to a 5 star. There is a deficiency in the Fiverr software that made me have to rewrite my complaint every time the seller responded. I thought that the seller had figured out the perfect system to make sure the review never reached Support. However, it did reach support, and support resolved the issue within a few hours after I made the complaint.

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Top Critical Review

“Mike Oliver Pakistan”

New Y.
10/28/24

I hired Mike Oliver from Pakistan on 9/14 with the agreement the work would be done in 10 days. He tricked me into pre-paying by telling me he would be my personal designer so I paid him and he has never done the work. He is a scam artist do not hire him. Fiverr has no actual customer service available, only AI. I have sent countless emails that have gone largely unanswered.

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Reviews (1,126)

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Reviews that mention popular keywords

customer service (161) customer support (99) credit card (42) phone number (14) support team (18)
Thumbnail of user derrickw15
New Jersey
4 reviews
25 helpful votes
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October 13th, 2016

There are lots of services being offered on Fiverr. Some of them are so bizarre and unothordox that you will doubt them. I have used Fiverr several times, and I have only been disappointed twice. Many people claim to have their orders cancelled at the last minute (among other numerous complaints), but I'm not sure Fiverr itself is to blame.

Thumbnail of user billb50
Oregon
1 review
2 helpful votes
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July 24th, 2013

Sellers can wait 4-5 days, then just up and cancel your order. Then you can't leave feedback. People on there are insanely flakey, and anyone with less than 500 reviews is very likely to be just one more in an army of shady people. Have people make videos for you, K, that works great but in reality it's worthless! All the value that could be in this site is in people who can write, but they are shady.

Thumbnail of user unclec2
Florida
1 review
0 helpful votes
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November 28th, 2021

Hired an inexperienced seller for a book formatting and illustration project. (Not Fiverr's fault.) Wasn't satisfied with the result and saw the seller wouldn't be able to deliver what I wanted after I got the delivery. Customer support then told me Fiverr has no way for me to pay the seller some amount for his time. Then they said I could ask the seller to cancel the contract and give me a lower cost offer. When I went back to find my last messages with the seller, discovered the messages were not all in one place... or even two places! Only given 3 days to pay or reject the delivery, but getting customer service took most of that. The final straw is that after all that, I discovered I'll never get my "partial refund" back. It will stay on Fiverr as a balance for future projects! That's not happening.

Tip for consumers:
Do NOT use Fiverr!

Products used:
book illustration and formatting

Service
Value
Quality
Thumbnail of user jeffreyl57
Georgia
2 reviews
2 helpful votes
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April 17th, 2017

I give this company a 'O'. There site is not set up for you to make changes to an order like "remove" or "go Back" so you can customize your ordering. The order was placed and then a conversation between us and the seller went back and forth. The seller whining about his rating will go down and so he disputed our cancellation. We placed 2nd order so that the order we wanted happen. But the 1st order was what caused the problem. A month later the refund had not happen and now they just want to give store credit. We will not be placing any orders with this company... EVER! We suggest that noon else do either.

Thumbnail of user davidf150
Germany
1 review
7 helpful votes
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December 1st, 2015

If you already have started working on Fiverr, please don't do any higher budget project. You may not get your money. Fiverr has a league with the higher budget clients. This is why this website does not allow you to create a milestone for your work. Therefore, clients can go anytime, taking your complete work for free.

Although FIverr takes charges from you, they always will speak in favour of your buyer. Therefore, if any dispute comes, your client will be the winner. Fiverr will only cancel the work after taking their charges. It means Fiverr will get their charges and clients will get back the rest. Here you are the only loser.

He will be allowed to take your work without paying you a single farthing for it. Even if you send the link where your work is live, Fiverr team will take no action against your client.

Thumbnail of user tinkerm
Oregon
4 reviews
17 helpful votes
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January 27th, 2016

Tinker M.
Q: I work for a company called Zazzle. At our forum we learned that this company is copying owned art and selling it on their products. A lot of it. And we are just one place. This is a criminal offense and I suggest anyone who sells artwork with Print on demand companies check to see if there art is there. One item is labeled best selling and has sold many times, if yours is one of these get a attorney and send a cease and desist and demand whatever money they earned to be returned to you.

Thumbnail of user chrisj1349
Texas
2 reviews
2 helpful votes
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August 15th, 2023

We were scammed on fiverr by a website developer, who never finished the project. He started a template and never completed it. He prolonged the project time on purpose. And us not being familiar with the return policy he made sure that he extended the time period to finish the website before we could get our money back, give us many excuses. He refused to communicate to us and Fiverr ended up siding with the web developer. We hired the guy in December and still don't have a finished website. First excuse was a car accident, the no internet in Pakistan, then he stopped corresponding. 600.00 lost. I highly highly recommend you going with another option, fiverr is deplorable.

Tip for consumers:
Fiverr was extremely poor in communication throughout the return process.

Products used:
Website designer

Thumbnail of user elioo2
Massachusetts
1 review
0 helpful votes
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July 19th, 2022

Terrible and scammy, you cant place review on their site, because if it did, there rating would be horrible, and even worst. Stay away from those fake freelancer accounts and fiverr. They will steal your info and money and waste your time.

Tip for consumers:
stay away

Products used:
nothing, all a scam

Service
Value
Shipping
Returns
Quality
Thumbnail of user bryanf32
Japan
3 reviews
11 helpful votes
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September 26th, 2022

Had SEO work done, was told to wait 2 months to see results - nothing. Contact customer service and get told the seller did a great job, but if I felt otherwise they would need to see some proof (i. E. seller did a great job even though we haven't even seen what they've done yet). Immediately I felt a bias towards the seller side. My next customer service rep wasn't better... They said since I waited past the two weeks (seller says to wait 2 months) that I can't do anything about it. Great, well, definitely know where not to buy from! Fiverr, we're done.

Tip for consumers:
Stay away. Go to a Fiverr alternative.

Products used:
SEO services

Service
Value
Quality
Thumbnail of user nicolasg9
France
34 reviews
133 helpful votes
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March 18th, 2016

I thought the fiverr freelancers were good due to the score system. I wanted two simple drawings for my website. I have asked a designer and rather than giving me back 2 drawings, he sent me 1 drawing and it was only a slight modification of his drawing example. I have sent to him additional requirements. At the end, the drawing didn't match my requirement. I hardly believe that the 5-star system of freelancers is accurate. My requirements were very simple. I needed a drawing of a little character holding a letter format paper. However, none of them were able to deliver this basic requirement.

Thumbnail of user usmana13
Pakistan
1 review
3 helpful votes
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June 28th, 2017

This website is very funny. They closed my account saying I have two accounts while I proved that i only hold one fiverr account. Even I was using their service to purchase gigs and I had my profile since 2014.

Thumbnail of user steves371
Colorado
1 review
4 helpful votes
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June 18th, 2017

I had a problem with a seller delivering a web site template that was nothing at all like what I had requested. Customer Service failed to research, failed to escalate & now don't even respond. Horrible! Going elsewhere next time!

Thumbnail of user shawnb46
Canada
1 review
5 helpful votes
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August 7th, 2016

I signed up for a gig to create a responsive website. I paid over $300 dollars and am still not getting anything wanted out of it. It has been 3 months now. If you let the seller mark the order as completed and let 30 days go by you can't get your money back and the seller can basically take as long as they want and ignore all your requests. The seller reviews don't mean anything as if you wait a short period of time once the gig is marked as completed you can not rate the seller. So if you are waiting for modifications you may not be able to review seller after the final project is completed. The sellers know this.

Update: the incomplete site is loaded. Hate it. Waste of money. Not once did Nextair ask me for my opinion. He just complained every time I asked for something.

Thumbnail of user cams14
Australia
1 review
6 helpful votes
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August 27th, 2017

I have had a few goes with fivver, on one occasion I got an average result. On the two other occasions I was not so lucky.

My last attempt was a complete disaster, and even tried getting a refund. At which time I was advised to order again, a smaller amount and be partially refunded...

I'm confused, disappointed and out of pocket

Thumbnail of user sahajac
New York
1 review
1 helpful vote
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February 15th, 2016

Fiverr customer support is terrible. I posted a gig, got a buyer, spent hours on the project, delivered the goods, the buyer left a good rating, but I have yet to receive my funds. I keep getting these useless responses from their customer support. They are scam and I would not use them again or recommend them. If I had the time and it wasn't such a small amount of money for the project, I would definitely push a lawsuit. I wonder how many small jobs they just commandeered the profits for themselves because people don't have the time to chase after them for these small amounts of money. I'm waiting for the class action lawsuit because it is probably coming. If they correct this issue I will post a new comment to let everyone know.

Thumbnail of user nikeld
Pakistan
1 review
3 helpful votes
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June 9th, 2013

I would like to be purely honest with you on this. I hate fiverr for:
1. Seller Protection - next to none.
2. Low quality sellers.

I have recently tried an alternative to them called SEOClerks and I have been liking them a lot. I made more money with them in 1 month as compared to what i earned from fiverr in 3 months.

Thumbnail of user angelat21
Wisconsin
2 reviews
17 helpful votes
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March 17th, 2015

Fiverr stole 2 book manuscripts I wrote.
Sold them to clients on their site for $660.
Did not pay me one cent and disabled my account.
Took another $70 out of my account for services they didn't deliver.

If you would like to file a class action lawsuit with me, please email me at *******@gmail.com

I am mother of an infant disabled child.
If they can hurt someone like me, trust me, they will hurt you too.

Tip for consumers:
Please file class action lawsuit against them.

Service
Value
Shipping
Returns
Quality
Thumbnail of user kaloyanp
Bulgaria
1 review
8 helpful votes
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May 25th, 2018

Used to be level 2 seller there for 8 years. I had an outstanding record and one morning Fiverr decided to disable my account and all sellers within my niche the gigs were removed. Sent numerous questions to ask why did they shut me down the only answer I got is "breaking TOS". The so-called "TOS" are made in a way to punish always the seller. Nevertheless, no TOS was broken.

Thumbnail of user michaelg3992
Maryland
1 review
0 helpful votes
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November 30th, 2021

Very easy to use platform, however it has terrible security protocols. They closed my account due to there lapse in responding to support issues as a seller. Then told me I violated there terms because I found a solution to being paid outside of there platform

Thumbnail of user muhammads25
Bangladesh
1 review
3 helpful votes
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October 28th, 2015

I am totally disappointed about fiverr service. My accounts is disable because a buyer complain to Trust & Safety team. I have sold 24 gigs and there is only one buyer complain about my gigs and then the Trust & Safety team disable my account. My accounts review ratings is 4.9. Dont understand about Fiverr how its works? I am using fiverr on Feb 8,2015. But a buyer how join this oct 2015. Fiverr totally take action on me without warning and dispute with me. That was horrible.

Thumbnail of user non143
New York
1 review
5 helpful votes
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January 2nd, 2016

Thank god i read these reviews,,, even though i made a purchase of 15 dollars,, and paid by PayPal... after reading the nightmares about this company... i called PayPal immediately and requested a claim against them and a refund... next time i will do more research

Thumbnail of user davidd427
Australia
1 review
4 helpful votes
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March 11th, 2018

AVOID.

Communication and understanding of the english language made it difficult to work with the freelancer as they didnt understand requests well at all.
A small change would take about 3 revisions to get it right.

Once you as a buyer leave feedback, the buyer can see it and rate you according to the feedback.
At least on other sites both parties leave reviews prior to seeing the others review.

Customer Support was less than helpful about removing a bad review I got after giving a 2 start review on communication.

Thumbnail of user alexc154
France
1 review
1 helpful vote
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October 2nd, 2016

Never before have I had such a terrible experience with a site. In 7 orders I have managed to have only one delivered without being cancelled by the seller at the last minute.

There is some form of scam happening here, but I am not clear on what it is just yet. Is it run by Fiverr themselves in order to hold money in an account because as a buyer you cannot get you rmoney back that is already spent and in this way Fiverr is hoping that people will walk away from their $5 or more... I can only assume that is what Fiverr is doing and apparently making a fortune from it.

Or can someone else tell me what the true scam here is and the interest for sellers to take orders and cancel them at the last minute? - I can only see that Fiverr is doing this to line their pockets.

Thumbnail of user zaa3
Australia
1 review
2 helpful votes
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September 30th, 2021

One the most dishonest company on planet, do not believe any words they say, I had issue with my website development order, they said there is 14 days grace period, my $#*!! They wasted my two weeks on issue and in the end ripped me off with $16USD. They are absolutely dishonest and there to make their fee not to look after customers. Stay away and use a better platform then Fiver!

Service
Value
Shipping
Returns
Quality
Thumbnail of user lisam111
Canada
8 reviews
89 helpful votes
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August 11th, 2014

I love fiverr.com.

Are you looking for writing help? Editing, proofing, help? Do you need a snappy, creative, funny, personal ecard? This is what I use this site for. You can even get one of the actors on this site to call and pretend they are Santa Clause, Easter Bunny, Tooth Fairy to surprise (and freak out) your kids.

This site has song writers, artists, story writers, editing/proofing help, you name it. There are just too many categories to list. Check it out!

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From the business

Fiverr is the world’s largest marketplace for creative and digital services, including graphic design, copywriting, voice overs, and music and film editing.
Fiverr is changing the way the world works together by giving entrepreneurs, freelancers, small businesses and even enterprises the resources they need to get things done.

Company Representative

Thumbnail of user anastasiat7
Anastasia T.
Typically does not respond to reviews

How do I know I can trust these reviews about Fiverr?

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