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    Fiverr

Fiverr

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Overview

Fiverr has a rating of 1.3 stars from 1,126 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Fiverr most frequently mention customer service, credit card, and low quality problems. Fiverr ranks 127th among Freelancing sites.

  • Service
    260
  • Value
    250
  • Shipping
    161
  • Returns
    189
  • Quality
    236

This company does not typically respond to reviews

Positive reviews (last 12 months): 2.3%
Positive
1
Neutral
0
Negative
42
View ratings trends
146
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How would you rate Fiverr?
Top Positive Review

“Fiverr gave me a refund when the seller was crooked”

Arthur H.
1/1/24

This review began as a 1 star, and I changed it to a 5 star. There is a deficiency in the Fiverr software that made me have to rewrite my complaint every time the seller responded. I thought that the seller had figured out the perfect system to make sure the review never reached Support. However, it did reach support, and support resolved the issue within a few hours after I made the complaint.

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Top Critical Review

“Mike Oliver Pakistan”

New Y.
10/28/24

I hired Mike Oliver from Pakistan on 9/14 with the agreement the work would be done in 10 days. He tricked me into pre-paying by telling me he would be my personal designer so I paid him and he has never done the work. He is a scam artist do not hire him. Fiverr has no actual customer service available, only AI. I have sent countless emails that have gone largely unanswered.

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Reviews (1,126)

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Reviews that mention popular keywords

customer service (161) customer support (99) credit card (42) phone number (14) support team (18)
Thumbnail of user sheenaw4
Virginia
1 review
8 helpful votes
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November 25th, 2015

We paid three different people to have a logo done. You get what you pay for. One person we paid extra and they couldn't take the time to read our requirements. Meaning I said I was going to put it on an orange shirt so they used orange for a background. Can't use it. We asked for a stagecoach and got an amish buggy and a Cinderella Carriage. I don't mind paying for the job to be done right. However, I found their site hard to navigate and could not leave feedback easily or track the jobs we paid for. Great idea and concept. However, my experience was a complete waist of time and resources. Still need a logo.

Thumbnail of user irinaninas
Germany
1 review
2 helpful votes
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July 4th, 2017

To transfer about $150 from my fiverr account to my German bank account, I loose $7, because of transaction fee an a bad exchange rate. And that's a lot if you consider how little you get paid and how much time you invest to earn $7 with translating.

Thumbnail of user lindsayj21
Texas
1 review
3 helpful votes
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June 27th, 2017

Paid for the $5 campaign to advertise my business. The data I was given seemed unrealistic(17,000 clicks in one minute and then nothing else). I gave the a 2 star rating. I was begged to change, asked if I had a heart, told I was hurting their business. I did not change my rating so the fiver freelancer posted I was a rapist and fraudster all over my Facebook.

Thumbnail of user bryanl31
Georgia
1 review
6 helpful votes
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August 22nd, 2015

I used the site four times The first time was a good experience. The second I would rate as o. K. The third was horrible. That was when I learned there is no buyer support. Basically you and the seller go back and fourth for five days and then Fiver gives you a credit. I guess that is how the came up with the day. I tried a fourth time with my credit. Another o. K. Honestly, if it has to do with online marketing, it's a crap shoot with Fiver.

Thumbnail of user priyankp
India
1 review
5 helpful votes
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April 27th, 2017

Fiverr works great for small gigs where the provider has to put in only little effort to complete your gig. If something has to be developed from scratch then it is a bad fit for Fiverr. Even if the job is small. Learning how to do it well takes ******* hours. The measly pay of $5 to $50 per gig works for the provider only if he/she is reusing 95% of something they have already made or something that the provider is very familiar with.

Don't expect the provider to spend lot of time on gigs this cheap.

Service
Value
Quality
Thumbnail of user danielm156
California
3 reviews
10 helpful votes
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April 21st, 2015

After disappointment with a seller on fiverr and how my order was delivered i contacted the fiverr support and was brushed off. I asked for a refund and was denied with no options. Horrible way to take care of a customer and not even try to make mends when all of the conversation was clearly stated and their support did nothing about it. Go to elance, they seem to be the most legit for a few more bux

Thumbnail of user writingh1
Pakistan
1 review
0 helpful votes
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October 13th, 2021

Fiver is not a website but a scam, gives no importance to sellers, we are nothing to them, i made a seller's account and without any reason they disabled my account after one month, and everytime i get the same reply that is obviously robo, you guys deserve less than one star, i wish i could give you less than one star...
A huge numbers of sellers has same issue regarding disabling of accounts, at least you should give a warning first or give us reason when we try to link

Thumbnail of user miked245
New York
3 reviews
7 helpful votes
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March 14th, 2017

Fiverr is horrible. They have the worst support ever they will just take your earnings and will disable your withdraws... Stay away from fiverr... They also disable my account with $760 in there and now not replaying to any emails... I was buyer on the site. Fiverr SUCKS! STAY AWAY!

Thumbnail of user sharons2004
Arizona
1 review
0 helpful votes
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August 3rd, 2021

The bottom line, I paid $52 for nothing. After ten days and a dozen messages with the book cover provider, she gave me nothing! This person who lives in India, i_nishadutta sent me messages to one email account and when I tried to follow the link, all I got was an advertisement. She persisted in sending messages to that account even when I told her it didn't work. I asked her to simply send the jpg of the front cover to my correct email account and she refused. She told me to access my fiverr account in which I had placed the order. I doesn't exist, since fiverr is impossible to navigate! Worst, when I tried to complaint, using fiverr's own "complaint resolution" or "help" services, I could not find them. I believe they don't exist. Fiverr sucks! Don't waste your money.

Tip for consumers:
Fiverr is a horribly UNUSER friendly site. And the graphic artist I paid to do my book cover was snotty and uncooperative.

Service
Value
Quality
Thumbnail of user elenak18
Bulgaria
5 reviews
21 helpful votes
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July 14th, 2015

I have never seen such system, i earn money there they keep holding it for days in the account, to be true, i did not like the system and i will not work from there anymore, i have done some research and there seems a few web site that fiverr alternatives: such as
https://www.isvarr.com
https://www.seoclerks.com
http://www.fiverup.com
You can choose any of them you like and i suggest you to also contact to them about their safety...

Thumbnail of user jamesd344
Kenya
1 review
1 helpful vote
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August 22nd, 2017

Traffic is an essential need for every website. I was really upset and discouraged when I was spending so much on marketing my website but lacked a good writer. I found an agent on fiverr.com (see here: https://www.fiverr.com/alexias44) who provides me with excellent content for my website. Now I blog with passion and joy because I know I have quality content for my audience. I have been using her writing services for sometimes now and she is the best so far.

Thumbnail of user brianm2547
Florida
1 review
0 helpful votes
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November 17th, 2021

Horrible Experience. Customer Service is horrible. I sold my business so I no longer have my old phone number, email, or business credit card. I know my login and password but I don't have access to that information for the 2 step verification. I spoke to milo in customer service because I need an old logo from my account. He said I have to have the numbers to a credit card for a business I sold 3 years ago. Basically said tough luck and come back when I find it, even though it doest exist. Basically said to start all over. Ridiculous.

Service
Value
Quality
Thumbnail of user jasonc63
GB
6 reviews
15 helpful votes
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March 1st, 2014

Fiverr scammed me out of $20 when a seller took my money and ran. They didn't deliver and Fiverr kept the money. Yet another candyfloss company based on shoddy ethics and VC backing. The internet stinks at times.

Thumbnail of user peters1812
Australia
1 review
0 helpful votes
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July 5th, 2021

I have told sellers that their flyer designs have not met my vision. I have told them how to improve their result. I don't know if theyre doing anything to improve flyers and redeliver. I am unable to get a message through to fiverr " help " section - it keeps messaging " delivery has failed ". I cannot use the flyers i paid for in my business as they are without changes.

Tip for consumers:
look elsewhere. sellers overclaim their abilities and underdeliver.

Products used:
2 flyer designs.

Thumbnail of user taylorc2
Ohio
2 reviews
5 helpful votes
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April 30th, 2011

Great premise. I really like this website but the only thing I think could be improved is the issue of sellers not providing the service purchased. I can't really figure out what would happen it the occurs. I do highly recommend this website as long as you purchase from highly rated sellers.

Thumbnail of user ikel7
Wyoming
1 review
5 helpful votes
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May 26th, 2018

I paid actualreviewnet $565.00 for a website after using him to make a logo. He never delivered my website. I messaged him several times if 2 months and he ignored me. I finally contacted fiverr support and apparently they will not help becauSe the fiverr "gig" for too old while I never received replies back from the Actualreviewnet.

I don't understand how someone can take $500.00 from you provide you with nothing in return and keep your money. I don't understand how fiverr can not help their clients. I am going to contact my credit card for the dispute now.

Don't use fiverr but if you do do not use Actualreviewnet. I promise it's a big mistake and I can give you $565.00 reasons to back up what I said. I am so upset about this situation that I am going to build a website dedicated to this fiverr vendor explaining how he ripped me off and how fiverr did not help

Thumbnail of user petrak4
GB
1 review
6 helpful votes
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January 16th, 2017

If you use Fiverr gigs, you can be sure one of these masters will destroy your business at all. People on Fiverr are completely incompetent and only try to scam buyers. Fiverr is the only scam. Fiverr support helps only robbers because Fiverr people are robbers as well. Fiverr is like roulette when you hire "experts", but it always will end as a disaster for all buyers.

Thumbnail of user lilb7
Macao
2 reviews
5 helpful votes
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August 26th, 2017

I am the seller of fiverr, all fiverr cares is how much commission they will make from each transaction and how to keep sucking money from buyers, they don't care about the quality, the service and they treat sellers like slaves with no customer support to sellers at all. There are many great and nice buyers. But some buyers are abusing the system but Fiverr does not care as long as they get the commission. Fiverr does not show any support on sellers and will delete their accounts anytime and freeze their income with no reason. Fiverr also choose emails to reply. They do not reply any emails that challenge their systems.

Thumbnail of user nettiet3
Michigan
40 reviews
161 helpful votes
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September 29th, 2022

I totally gave it the benefit months back, when I created a Seller profile for my professional voiceover business. Figured make few side hustle dollars with a client or two... until I discovered its a total mess. I swear the MOD or what ghosted the platform over time, because half my profile was wrong or missing info. Had to dig and waste time editing that didn't take. Just site errors to 'try again later' bs. Then locating support also wasted time. I swear half the users are nothing more than fake profiles who claim $100K earnings probably copy pasted or embedded from some other site

Tip for consumers:
Don't bother, it's an unattended mess

Products used:
Buyer Seller platform

Thumbnail of user allisonp349
North Carolina
1 review
1 helpful vote
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January 29th, 2024

I want to give NEGATIVE STARS

I have had the worst experience with FIVERR. PLEASE DO NOT USE THIS SERVICE. I have been SCAMMED by two different sellers for over $1000. In addition, I have been battling with the company AND my bank, as I have disputed these charges. It has been months and I am still battling to get a refund.

Absolutely horrific company! They are impossible to work with and service is very unprofessional.

Tip for consumers:
WORST SITE & WORST COMPANY EVER

Products used:
FIVERR

Thumbnail of user arthurk22
Georgia
1 review
6 helpful votes
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April 16th, 2015

Everything is wrong. It's not like usual freelance site.
Reviews are untruthful,
My experience was: price per service was changed, order marked as done, but wasn't, asked for more time, in month still not done. Seller account after closed.
Fivver didn't let me to leave review and didn't suggest to do this.
Customer support decline to cancel order.

So total cheating, just happy that spent $30, small amount

Thumbnail of user mandys156
California
1 review
1 helpful vote
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May 31st, 2021

I am writing as a seller. My overall experience with this site has been awful, and if I wasn't desperate for money I would quit using it immediately. They keep a relatively large portion of a creators' sales, which sucks because we already usually work for way less that minimum wage. They force you to show content on your profile so if someone purchases a service requiring you to make something weird or gross you either lose seller rating by canceling or are forced to display it for the world to see. They monitor every conversation and frequently go through your private conversations without any prior warning. If a buyer cancels when you're almost done, even if you sent them the work in partial, they get a full refund and you've now put in hours working for nothing. They don't care about their sellers, they're taking advantage of artists and people with talent who need any money they can get.

Service
Value
Quality
Thumbnail of user randyo1
Massachusetts
3 reviews
35 helpful votes
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September 4th, 2010

Great little site to get things done cheap. Sometimes you run into the issue of not dealing with professional people but this much is to be expected. Youre paying $5 afterall. Overall not a bad joint.

Thumbnail of user dinal9
Canada
2 reviews
8 helpful votes
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March 27th, 2016

Purchased premium package for a "killer logo" x 3 with unlimited revisions, Facebook avatar and stationary, from nicholas_design. Stay away and find another source.

There was a huge language barrier that did not allow for clear communication. I even used an online translator to try and explain to him in Vietnamese. No idea how this guy got 5 stars. It must be "fixed"

Customer service does not exist. I believe they are in India or some 3rd world country as well. Felt as if I was speaking with a robot that sent out standard paragraphs.

In the end I used an online logo maker paid less and was 10 times happier with the results.

Thumbnail of user tonyb53
Arizona
1 review
3 helpful votes
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April 24th, 2013

I think this is a great idea. There are a lot of talented people out there who are looking to promote their talents and abilities. For me, it was a great site to get people to help me build an internet presence. Very competent people are out there. You're $$is protected until the job is completed. Beware of sellers who do not communicate with you or ask for your email and instruct you to send monies to THEIR Paypal acct. My best advice is to do your homework. Don't spend $5 until you have checked the reviews and made sure the seller is legit. If you cancel an order, your $5 will still need to be spent on the fiverr.com site. Hey, have some fun. Have someone write you a poem, create a tag line, make you laugh, cheer you up or write your name with fruit!

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From the business

Fiverr is the world’s largest marketplace for creative and digital services, including graphic design, copywriting, voice overs, and music and film editing.
Fiverr is changing the way the world works together by giving entrepreneurs, freelancers, small businesses and even enterprises the resources they need to get things done.

Company Representative

Thumbnail of user anastasiat7
Anastasia T.
Typically does not respond to reviews

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