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FiverrReviews 1,136

1.5

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Fiverr Reviews Summary

The company has garnered a mixed reputation, with some customers appreciating the affordability and variety of services available, as well as the potential for building long-term relationships with freelancers. However, significant concerns dominate the feedback, particularly regarding delayed payments, unresponsive customer support, and a perceived lack of accountability for both sellers and buyers. Many users express frustration over unresolved disputes and the platform's failure to ensure transparency and quality among its freelancers. This highlights a critical need for improved customer service and stricter oversight to enhance user trust and satisfaction.

This summary is generated by AI, based on text from customer reviews

service
281
value
270
shipping
177
returns
207
quality
256
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Nevada
2 reviews
2 helpful votes
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Thieves, crooks
April 26, 2024

Never leave money in your account. They make it hard to get funds out and make you wait, wait and wait. I suspect they make money keeping funds way longer than needed in their account. We are busy sir. How many millions per day, interest, do they keep like this? I guess Israeli legal systems don't care. Horrible experience dealing with this platform.

Date of experience: April 26, 2024
California
17 reviews
39 helpful votes
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WASTE OF TIME
April 11, 2024

If you live in the US, this site is basically completely worthless. In a nutshell, people in 3rd World countries use it to provide services for a fraction of the cost that people in the US charge because their cost of living and exchange rate is so much cheaper. So it is literally impossible to get work if you live in the US. Fiverr also deactivates your account if you don't manage to get work anyway. Do not waste your time.

Date of experience: April 11, 2024
North Macedonia
2 reviews
1 helpful vote
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I've been a seller on Fiverr for over six years, providing custom services, with over 556 total orders and 99% positive reviews and 5-star ratings. Fiverr changed their leveling system without notifying me that these changes are being planned and are taking place, I was downgraded from Level 2 to No Level and my gigs were removed from the search results. On top of this their system was comparing my custom made approach with sellers that offer premade material and my services that naturally require more time were automatically interpreted as lower performance. After this terrible experience I tried to reform some of my gigs in order to be more competitive and received 2 warnings for changes I wasn't aware happened and received this message:,,Your account has been flagged for offering inappropriate services that are not allowed in our marketplace." - while dozens of other gigs are still offering premade content on the platform. My goal is to encourage newcomers to thoroughly evaluate Fiverr before investing significant time and effort. By sharing my experience, I hope new freelancers can make informed decisions about where to invest their valuable skills and resources. Hopefully not on FIverr.

Date of experience: April 7, 2024
Sri Lanka
1 review
2 helpful votes
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If you are a buyer/ seller on fiverr who reading this, I want to tell you that please move away from Fiverr because it is now filled with scammers and frauds. I had my account for nearly six years and I was an active seller for past 4 months. Suddenly fiverr decided to close my account by saying that "Services that you offer harm the integrity of our marketplace and violate our Community Standards".

All I have done is reporting a scammer who asked me to contact them on Telegram. I was an AI artist on Fiverr and that scammer messaged me and asked me to contact them on telegram because they want my services regarding a project related to naked images. I confronted them by saying I am not willing to work with scammers and I reported their messages. After like 1 hour, I received an email saying that "my account has been disabled ". All i did was reporting this shi*ty scammer. Idiots who work in fiverr decided to close my account instead.

In summery following are the issues with Fiverr according my 6 years of experience,

1. There is no any protection towards the seller.
2. Sellers who offer good quality services either left this platform or their accounts got disabled without any reason/warning.
3. It is now filled with low quality sellers who are willing to run away with buyers' money.
4.If you are a seller, any buyer with bad intentions can exploit the system and have their work done for free. As of now they can even leave a bad review after that.

Date of experience: March 21, 2024
Canada
1 review
1 helpful vote
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Bad experience
March 9, 2024

Don't want to cancel order and to receive order money you need to have 150$ in your card and to ad on it they say take order free

Date of experience: March 9, 2024
Pakistan
2 reviews
2 helpful votes
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According to support agent Milo. I can give my freelancer a 1 star review and then ask the freelancer to do extra work for free so that I will remove the review. This is totally allowed on fiverr. No need to thank for the tip. "Best!"

Date of experience: March 7, 2024
Ireland
1 review
2 helpful votes
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Loads of the scammers on Fiverr.
Fiverr does nothing to help but allowing the crime happening without providing proper solutions to the buyer. Customer service does not disclose reasons why their decision is made nor they do anything to the seller while it is obvious the seller is a scammer. They allow the scammer on the platform and do not proper protection to users. DO NOT USE FIVERR.

Date of experience: March 6, 2024
Belgium
1 review
2 helpful votes
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Lower quality of seller
March 6, 2024

I've been a buyer on this platform for 7 years and I am fed up with the deteriorating quality of the sellers, and I've had enough of falling victim to scam after scam from fake offers. It's become a daily frustration, and the lack of action from Fiverr is unacceptable. The negligence in monitoring and maintaining the integrity of the marketplace is driving buyers away. It's time to wake up and realize that if you don't prioritize the improvement of seller standards, you will lose your entire buyer base.

Date of experience: March 6, 2024
Serbia
1 review
2 helpful votes
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Stay away from Fiverr
February 29, 2024

Fiverr is getting worse on a daily basis. Suspending people for no reason with no possibility to explain. There is absolutely no respect for its users, not even those who have been there for many years without one negative feedback. What I have experienced with them after 13 years of hard and honest work, I have never seen anywhere. From one of the best working sites they turned into the worst one, not even deserving a 1*. It is not worth a second of one's time.

Date of experience: February 29, 2024
GB
1 review
1 helpful vote
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My first time using Fiverr, I usually use Upwork but I fancied a change. I chose a freelancer based on her good reviews and throughout the interview stage, all seemed good. Sadly, the freelancer was not able to deliver the order within the specified period and kept requesting additional time. After agreeing to an additional 2 days, the freelancer asked for more time again. When I objected the freelancer became quite rude and I felt vulnerable because she had access to a password. I decided to reach out to Fiverr but unlike Upwork, there is no contact number but the option to leave a support message - it states they will answer within 12 hours. Almost 24 hours later I have not heard from them. They have my money, I have a half-finished project and I have been left feeling vulnerable. Never again will I use this platform!

Date of experience: February 26, 2024
Washington
2 reviews
0 helpful votes
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My Vendor promised a working set of construction drawing and I she failed to product anything of vaule and Fiverr Customer service is worthless. They do nothing and take no measures to help you get what you paid for Stay far away from them

Date of experience: February 25, 2024
Canada
1 review
0 helpful votes
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I agreed to a 10 day deadline for an animation project with a seller with up to 7 revisions. He barely made the deadline for the first delivery and it has been an average of 4 days between revisions with poor communication and poor revisions.

I wanted to leave a review of the seller but fiverr disallows that after 14 days after the "delivery". $#*!ed policy. I just want to warn other buyers about this guy but I can't leave a review and the work is still unfinished. Horrible experience. Stupid review policy and useless customer support.

Date of experience: February 23, 2024
Washington
3 reviews
10 helpful votes
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Prepare to be spammed
February 18, 2024

I needed a flyer made more appealing and found someone who did a good job quickly. After completing and tipping (fiverr takes a fee of both project and tips) I started to receive cold solicitations for work. I deleted my account, but they still come and customer service won't do jack about it. Don't use the platform if you like having privacy and not using your time to sift through these solicitations.

Date of experience: February 18, 2024
California
1 review
1 helpful vote
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Unfortunately, fiverr deletes negative reviews on TrustPilot so I am posting it here:

---

I had quite an unfortunate experience with Fiverr's invoicing system. When preparing my tax documents for the year 2023, I noticed that Fiverr had not issued any of my invoices. Upon reaching out to them, I was informed that these invoices were deleted and are no longer available.

This was a shocking revelation, as it directly contradicts the legal requirements concerning financial documentation. I promptly addressed their non-compliance, only to be met with silence. My subsequent emails have gone unanswered, leaving me in a precarious situation with the tax office.

Now, I am in the process of gathering all email communication to substantiate my expenses, a task that is both frustrating and time-consuming. This incident has made it clear that Fiverr's services may not be reliable for business purposes, particularly for those who place importance on maintaining accurate financial records.

To anyone considering using Fiverr for their business needs, please be forewarned - you may face difficulties in securing your invoices. This lack of support and disregard for legal protocols is not only disappointing but also detrimental to the seamless operation of any business.

Date of experience: February 17, 2024
Florida
1 review
2 helpful votes
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Awful company, I will never do business with them. They hire incompetent designers who are only nice until they see money. Tey hire fly by night designers who are here today gone tomorrow sort of like a homeless shelter. Very disappointed with their customer support. In fact we got no support at all. Very rude and uncooperative company. I will never do business with this company ever again.
Big mistake.

Date of experience: February 14, 2024
District of Columbia
1 review
1 helpful vote
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Would strongly advise any freelancer/contractor to pursue other channels for sales. They can restrict your account at any time and will not give you an exact reason for up to 60 days. We have a perfect score across their metrics and over 10 five-star reviews. Happy to comply with any requests, but they do not provide details. They also take 20%, which is a lot.
--
Update: They expedited their review process - only because I left a review on Trustpilot. Good to know they really care... They ultimately decided to ban me for offering a similar service to other freelancers, which is AI vocal cloning.

Date of experience: February 7, 2024
GB
1 review
0 helpful votes
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Not a trusted platform
February 7, 2024

Stay away from this website. Poor communication and scammers which means anyone can go on the platform

Date of experience: February 7, 2024
Canada
1 review
1 helpful vote
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I have been a long time user of Fiverr for many years. I have bought many gigs and supported many of my favorite gigs over the years. And I woke up to an email saying that my account has been deleted and cannot be restored. They apparently did some investigation and through their results had deemed my account to be disabled. Of course they didn't reach out to me, or perhaps let me know of what was happening. They just decided that my account would be deleted. Really disappointed in this company. And the email was almost rude in a way saying that your account has been disabled and this cannot be undone, and do not contact customer support for this. They just deleted my account without any reasoning whatsoever. All they say is that it went against their terms, but of course they don't actually State anything specific. I probably use Fiverr on a weekly basis especially for my business for all kinds of things. I have happily used it and recommended it over the years.

UPDATE:
Since my account was deleted with no reason whatsoever provided, I decided I would set up a new account and start all over. I just created a new account, with my business email and the only thing I did was verify my email. That was it. Two days later I get an email saying how that new account is now disabled for violating their terms of service. The only thing I did was verify my email which Fiverr is the one who told me I had to. So how can I violate your terms of service for doing literally the thing you told me to do.

Date of experience: February 1, 2024
Georgia
1 review
1 helpful vote
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WORST EXPERIENCE EVER
January 29, 2024

I want to give NEGATIVE STARS

I have had the worst experience with FIVERR. PLEASE DO NOT USE THIS SERVICE. I have been SCAMMED by two different sellers for over $1000. In addition, I have been battling with the company AND my bank, as I have disputed these charges. It has been months and I am still battling to get a refund.

Absolutely horrific company! They are impossible to work with and service is very unprofessional.

Date of experience: January 29, 2024
Canada
3 reviews
3 helpful votes
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Wish this company goes bankrupt
January 9, 2024
Updated review

Upon requesting order from seller. Seller delivered as promised but soon after week nothing work. I placed positive review and so on for seller. But had to cancel order in one week. Entire platform service is a scam. I tried contacting them no answer. I called my card they replied and blocked payment transaction. Now fiverr wants money anyway. They overcharged me 600$ for a service that they did not provide. For a review that is falsified as of now. But the moment I signed out fiverr ban me. Stating that email was sent out explaining what happened. No email was sent to me.
If I give a chance I would shut them down permanently. No star for this company. Stay away and don't even bother using this scam platform

Date of experience: January 9, 2024

Wound not recommend.
December 9, 2023
Previous review

I would not even give star.
Over priced.
Over egocentered.
And simply put not a good platform with to many rules and regulations that make only sense for the corporation greed.
I deleted my account and now I can't even start new one.
Glad I am no longer with them.

Date of experience: December 9, 2023

From the business

Fiverr is the world’s largest marketplace for creative and digital services, including graphic design, copywriting, voice overs, and music and film editing.
Fiverr is changing the way the world works together by giving entrepreneurs, freelancers, small businesses and even enterprises the resources they need to get things done.


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