Fiverr

Fiverr is extremely strict when it comes to following the rules there. It is expected that the terms and conditions are thoroughly read and that the rules are abided by. I have seen a lot of people complaining about the partial treatment in favour of the buyers so I'd like to address that. I have had a few issues with buyers as a seller there and I do not hesitate to contact support. I have experienced wonderful service and treatment from them and though the replies may be a bit generic, consistent follow-up usually gets you the answer you are looking for.

I'd advise sellers to reread their terms and to thread the site with caution because of ill-minded buyers (that are also on every other site).

In conclusion, Fiverr has been very helpful to me both financially and knowledge-wise (I am a college student, the extra money really helps). I hope my review helps and clears some doubts and questions you may have.

Went to fiverr site to get my product promoted, when i got the results i found the seller had missed some of the expected ad placement locations that they advertised on via their gig page.

We couldn't resolve it so fiverr refunded me. The next day i got an email saying "Your account has been flagged for either offering or requesting a prohibited service as defined by our Community Standards." and was given a warning. I contacted them but they refused to tell me what for, or even look into it and said "it just detects automatically".

Artists advertise one thing, but then demand you upgrade or they will not start the job. Most likely their lack of English skills is another problem. They can't seem to understand instructions. Several artists I selected sent me back basic clip art off the internet that I could have done myself. They are all like this. Out of 5 artists I am asking for a refund from all of them. Useless site in my opinion.

I use these people for many types of advertising including postings on Backpage and Craigslist. They are absolutely great and very cheap. You can't get anyone to do work like this for the price.
JOHN S.

They feel they can "cancel" or "restrict" your account for no such reason at all. They state it doesn't go with their terms of service, but then you ask specifically what you did and they can't clarify. I had over 600 orders completed, 50 + returned monies because people don't full read what my gig offered etc etc, and was stripped of my level one and two badges even at a 98% with $500 left to cash out owed to me. I am allowed to complete my already bought gigs, but not able to accept any new gigs. Keeping $1 off of every $5 you make and saying its for taxes? I just don't buy that. I'll be looking for something else to occupy my spare time to make extra money. Fiverr customer support isn't even there. Waste of time

Apart from losers that have failed to meet any reasonable quality criteria and are now venting their anger over here, the platform is broken in many ways and often ends up being a waste of time for both sides.

A successful conclusion is the exception!

Sellers communicate a ton on the front end to assure you that they can and will complete your jobs / gigs then bail after not delivering anything and making excuses to buy more time for the job. They basically work the system, string you along to let you think your job is being done, then ask for a few days grace and hide behind the cancellation policy.

Right now getting customer service via their website is near impossible, they police their facebook (but complaints on there do seem to get their attention), their sellers are protected by the cancellation policy and that leaves us buyers where exactly?

I'm reporting my experience to the Better Business, Bureau and suggest that everyone else - buyer or seller do the same. After having this issue and searching the web for help I realized the site is known for near non existent customer support and has even had magazine articles written up about how bad the customer help features are.

I've gave this website many chances to find at least 1 good experience but no hope!
My first order I had at fiverr was lower than weak work, I thought I did not choose the right seller or even cos it was cheap deal, then I bought from 3 different sellers who have been rated as best sellers with great profile and sample of their designs, I contacted with the three of them before the order and provide them all the instructions on how to redesign my logo, the final results were shocking! Non of them was even close to a trainee level!
The funny part one of the seller sent me messages begging me to delete my review and even offered to give me my money back ((which you can't really get it back from fiverr)) so he can keep lying about his skills and portfolio!

The title says it all.

The Fiverr "Customer service" team disabled my account permanently due to supposedly multiple accounts.

My account is 3 years old with countless positive reviews and a "Vip" badge that is only available for exclusive people with extra credibility.

I e-mail them back saying, that I'm unsure whether I do have other accounts.
I then received an e-mail back saying that my submission is under review.
Next thing, I get an automated bull$#*! reply from another Customer Support member, which was on the same e-mail from the start.

10 out of $#*!ing 10 for being able to press ctrl+c and then ctrl+v
I wouldn't be surprised if they hired Fiverr sellers as their "Professional customer support"
The company simply does not care about user experience, only what they can gain out of them.
Never support this company.

I've just been scammed on Fiverr. Turns out the 'original and bespoke' logo's I was paying significantly more than $5 for, were just being copied from the websites of other companies around the globe. If you have bought anything on Fiverr, do a few very detailed image searches now, before it's too late and your company gets sued for copyright breaches.

I entered fiver looking for some graphic designers with the skills to create original graphics based on our ideas. Despite the detailed explanations, the delivered work was based on stock photos, standard letters and banners that can be found even in MS Office PowerPoint. Zero creativity. A large number of the people announcing there seem to be non English speaking people therefore explanations area wasted. They reimbursed my money but made me waste time. Complain about being paid too little for the work but they are the ones that fix the price. I even sent the material in advance to the order to have them ( the creative designers) quote but they answered: order first. Quite frankly, not a good place to find good people. The worst part: we pay our creative people very well, even commissions over every item sold. This people announcing in fiverr didn't even asked or quoted. It is so weird. Not recommended.

These guys are unprofessional and 90% of the people are just con artists. I bought two products both services were horrible quality and total screw up. One actually published it without ever getting my approval! Do yourself a favor, never work with these guys.

Fiverr customer service was terrible to work with, they basically said there's nothing they can do even though I provided enough evidence and proofs of messages sent through their website about the scam. Never pay a seller in advance, fiverr will choose whether or not to refund you, in this case they didn't because it was such an expensive order they pulled up random policies as an excuse not to refund me that much money. I hate to be negative but I would not trust this company with your hard earned money, they won't help you at all.

Exceptionally awful seller policy. An astonishing amount of inconsiderate buyers who can freely get a refund while the seller gets nothing for their work if a cancellation is requested - ranging from reason as "I placed the order on accident" to crude insults.

One or two cancellations can run your gig analytics down into the ground even if you have 200+ great ratings and the platform doesn't allow you to pay to promote your gig if it's not in the Top 10 in the category which makes zero sense.

Avoid Fiverr like the plague! I paid nearly £300 for a job which was supposed to take 5 days. 4 months on the seller has still not completed the work and has decided to totally ignore me. Fiverr says there's nothing they can do as it's too late for a refund. I'm now stuck with an unfinished blog, where half of the work is faulty, and now need to find and pay for someone else to pick up where Fiverr has left off. I'm so disgusted with their customer service team. I will be speaking with Trading Standards about this and will attempt to get a refund via PayPal but don't suppose I'll have much luck. Do not fall for the scam that is Fiverr!

Select your service provider carefully. Search with key words that match your project. Be very specific in the order, almost to the point that they might not speak English. Over pay up front, tip and use the best ones again. Out of 28 projects, 2 were losers, but they tried and apologized, and the rest have been either very satisfactory or superlative. If they don't know what I want, that is my fault. Tip: write detailed instructions if possible

$5? OK with initial simple order being about $40... if... the work was done well. Seller claims proficiency with English - not true - communication frustrating. Cannot actually talk to the seller - communication frustrating. Project deemed "complete" in 3 days whether or not you are able to find their communication. Asked for revision - came back with most of the revision requests still ignored (there was clarity in the original request). No support phone number. No support chat opportunity. Requesting they contact me to help get this resolved for all concerned... guesses as to whether a buyer will be contacted?

Hi - have had several experiences with fiverr that have not gone well. Took my money but never completed the task as per my expectations.
Fiverr needs to hold their vendors accountable or this app company will fail miserably. Love the idea, just need accountability.

I have used fiverr as a buyer. Many great sellers, of course just like anywhere there are a few scammers but do your due diligence and you will save being taken for a ride.
It worked for me. I would have ordered more than 20 gig and bad experience with 2 or 3. No money lost, only cancelled or the seller was removed. Break up your large order in small pieces and pay small amounts to save money getting stuck in fiverr account

I selected a web designer after interviewing four different designers and reviewing their portfolios. The designer then installed a template, updated a bit of text, and set the order to complete (so she could get paid), arguing that Fiverr penalizes any designers who deliver late. I tolerated this, being a "nice guy", but complained to her in the exchanges. She then refused to make any updates, and things lingered way past Fiverr's period for complaints. Again, my mistake for not protesting immediately.

At the end Fiverr refuses to reject the order, based only on the time passed. I have no finished product, my money is gone, and I have to start over. With a different site, obviously. Buyer beware.

I've ordered about 8 "gigs"... had some really good work done and have only had one bad gig that totally didn't deliver what they had promised, and I gave them a correspondingly bad review. However, reaching out to Customer Service for a different issue has been a major pain in the@#$. They take a VERY long time to respond and then finally come up with an answer that doesn't even match your question.

I've tried this service two times based on rave seller 5 star reviews. First for $5 mastering gig, then & $5 to submit 1 track to 1000's of radio stations. The master was horrible & I only got 1 response from a radio station. I got a lot better results submitting on my own. It would have been more helpful if they provided proof of submission, but they didn't. Do not believe all the review hype. I'm never using this service again.

Using Fiverr to develop a website I came across one 'developer' and I use that term loosely, who looked to have all the credentials you would expect. After too-ing and fro-ing we settled on a price of $260 and so he went to work (elsewhere I presume). 2 months passed before I received a very poorly modified $65 template that had broken links and links that took anyone who clicked them back to his servers. I can't leave feedback for the seller as it was too long ago and that works very nicely for him because he doesn't get bad feedback.
My advice - stay well clear of Fiverr.