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    Fiverr

Fiverr

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Overview

Fiverr has a rating of 1.3 stars from 1,128 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Fiverr most frequently mention customer service, credit card, and low quality problems. Fiverr ranks 106th among Freelancing sites.

  • Service
    262
  • Value
    252
  • Shipping
    163
  • Returns
    191
  • Quality
    238

This company does not typically respond to reviews

Positive reviews (last 12 months): 0%
Positive
0
Neutral
0
Negative
37
View ratings trends
146
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How would you rate Fiverr?
Top Positive Review

“Fiverr gave me a refund when the seller was crooked”

Arthur H.
1/1/24

This review began as a 1 star, and I changed it to a 5 star. There is a deficiency in the Fiverr software that made me have to rewrite my complaint every time the seller responded. I thought that the seller had figured out the perfect system to make sure the review never reached Support. However, it did reach support, and support resolved the issue within a few hours after I made the complaint.

Date of experience: 1/1/24
See positive reviews
Top Critical Review

“The WORST FREELANCER SITE ON THE INTERNET”

Carlita S.
11/14/24

If I could leave minus100 starts I would. When you first sign up you are attacked by hundreds of scammers. Then when you do get a gig you discover this is the most horrendous freelancer site ever. The withhold your earnings for 2 weeks, then when you have to verify to release payment, there is a glitch and you didn't receive a verification code, you cannot wait a few minutes and do it again, instead they withhold the payment another 24 hours? They also deduct over 20 percent of your earnings, so if your payment is 130, you get 100 USD. They still have my payment and I cannot get it out. This site should be taken down.

Date of experience: 11/14/24
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Reviews (1,128)

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Reviews that mention popular keywords

customer service (162) customer support (100) credit card (42) support team (19) phone number (14)
Thumbnail of user joec84
Texas
1 review
7 helpful votes
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October 13th, 2014

Customer support is non-existent and there is no protection for sellers from scam-buyers looking to get stuff for next to no cost. I received a negative review after delivering a job that took almost 8 hours to complete for a measley $4 bucks, and no way of protecting myself from their abuse. What boggles my mind is that the folks at fiverr don't offer any security for sellers at all -how is it ethical practice when you send a finished job to a customer and ask if they need anything else, then they respond with a 1 star rating?

I feel like I'm getting screwed in the worst way and i'm really disappointed.

Tip for consumers:
Sellers beware of people wanting free services and have no problem screw ing you to get it.

Date of experience: October 13, 2014

Thumbnail of user berta29
Italy
1 review
1 helpful vote
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December 29th, 2016

They took my money and close my account for no reason!

This is the text of their email:

Our system has brought to our attention irregular purchasing activity originating from your electronic location. After further review, we've permanently disabled your account for violations of our Terms of Service. All feedback reviews given to a seller must come from legitimate sales executed exclusively through the Fiverr platform from users within our Community. Any purchases arranged from services outside of Fiverr to enhance seller's ratings or to abuse the Fiverr platform using fraudulent purchases will result in a permanent suspension of the seller's account.

Useless to say I NEVER done what thay say...

Stay far from Fiverr

Date of experience: December 29, 2016

Thumbnail of user loriee9
Arizona
1 review
3 helpful votes
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September 27th, 2021

Horrible! Don't use this service. I ended up with a website designer with 113 five star review, Level 2.

I paid him $200. He then demanded $90 saying he had underestimated. When I declined to pay, he threatened to destroy my website. That's exactly what he did!

I complained to customer service and they did nothing and apparently are still allowing him on the website.

Date of experience: September 27, 2021

Thumbnail of user kikiv2
Canada
1 review
2 helpful votes
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December 6th, 2016

Did not get final product, harassment from seller to give her 5 stars Fatine graphics, didn't understand English, the woman used online translator, I gave up on that gig loosing the money to a fake. You get better options doing it yourself. Read all reviews specially the bad ones and the not so bad. Just writing "awesome jobs" means is a friend of the seller.

Date of experience: December 6, 2016

Thumbnail of user robins144
West Virginia
1 review
3 helpful votes
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October 6th, 2016

I believe this is the difference between those who have lost their money and the experience I'm having. I was directed to this person through contacts on Amazon.com from whom she also works. From the start we agree there would be no $5.00 teaser rates. Her rate ranges from 25 -30 a chapter depending on length. I'm constant contact with her concerning the changes she feels need to be made. It's slow work, but my fledgling book is turning into a novel I'm going to be proud of. Her handle is pamelaanderson6 and she's book editor.

Date of experience: October 5, 2016

Thumbnail of user karinah11
California
1 review
2 helpful votes
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February 22nd, 2017

I'm pretty sure most of the "designers" there are scammers. I purchased a gig, (extremely cheap and you get what you paid for), they took up to 20 hours to deliver the revisions and at the 6th or 7th I had to look myself for examples for them to understand what I wanted. Thanks to that I found out they were working over pre-made free images from Shutterstock. Not only they didn't get what my idea was (no wonder why) but they didn't even work on making an original design.

Attached is what they sent me (geekirumi) and what they were using in the first place.

Tip for consumers:
JUST DON'T USE IT!

Service
Value
Shipping
Returns
Quality

Date of experience: February 22, 2017

Thumbnail of user paulw2216
GB
1 review
0 helpful votes
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August 12th, 2022

Fiverr are not interested in resolving issues when work is not done.
Better to use Upwork our any platform that has third party hold money until work is done.
I paid upfront twice to same worker. I was happy to give work to developing country people. But after initial engagement there was none after they got the money.

Tip for consumers:
Better use trusted sites Upwork etc

Products used:
I paid a freelancer to format two books
He didn't do the work or communicate after getting the money
Fiverr said it's nothing to do with them
Not interested in protecting people and their money or in the future of their relationships.
Missed opportunity

Service
Value
Returns
Quality

Date of experience: August 12, 2022

Thumbnail of user cindyl42
Missouri
1 review
6 helpful votes
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September 16th, 2015

DO NOT use Fiverr! Very unethically run business. I ordered a logo to be developed from the same designer I had previously used, but she had me pay for the order up front (BAD idea... won't do that again) and then never delivered anything. After a MONTH of asking her where my order was, she claimed personal problems and that she couldn't do my logo but had already spent my money so... oh well. Seriously!? This is unbelievable! I contacted Fiverr but they would not refund my money or even offer a credit. HORRIBLE business practices. They stole my money and delivered nothing in return. Pretty sure that's illegal! Run the other way!

Date of experience: September 16, 2015

Thumbnail of user jackw93
Minnesota
19 reviews
90 helpful votes
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March 14th, 2016

I've bought many times in different sections. From art to voiceover and web design. The sellers are really professional and have lots of reviews, the community is active and supportive in reviews. I see small sellers get a few reviews and take off like crazy. And the people love their jobs- there's a blog sharing about it. I've never had any issues with Fiverr. I've done freelance work online and Fiverr offers a much easier platform for new beginners than many freelance bidding sites- which are much more competitive and far less personal.

Tip for consumers:
Make sure to check how many revisions you get if that's applicable to the job. If you are unsure about the job, it helps to know there are extra revisions available free. Also make sure you know what you want and articulate it clearly. Many sellers want you to message them first and buy the gig upon agreed details. It's almost impossible to make a custom design from a generic structure.

Service
Value
Returns
Quality

Date of experience: March 14, 2016

Thumbnail of user jackk711
Egypt
1 review
4 helpful votes
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June 16th, 2022
Verified purchase

Fiverr learn courses are so bad, they are covered with phony money back guarantee.
First in fine print they say if you watch 100% of the course you will NOT be refunded. Okay I watched 40%.
Second if you ask for refund they cannot locate the order (sent screenshots)
Third: they are not quite sure, is there an order, they ask again! (re-sent)
Fourth: they will let the relevant team check it out
Fifth: they ignore you completely and go IN SILENCE!

They are scammers, don't honor any money back gaurantee!

Tip for consumers:
avoid those scammers

Products used:
Fiverr learn

Service
Value
Shipping
Returns
Quality

Date of experience: June 16, 2022

Thumbnail of user barbarag110
Pennsylvania
1 review
2 helpful votes
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July 31st, 2017

Lauren_payne96
Immediately sends me a message asking if I want "unlimited revisions" for an add'l $15 and recommended that I "trust" him/her. The "gig" that I bought said unlimited revisions were included. Yeah, no. I don't trust anyone until they earn my trust. Sent me a completely $#*!ty logo I could have done myself. $6 lesson learned.

Date of experience: July 31, 2017

Thumbnail of user davidc663
Ireland
1 review
4 helpful votes
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January 5th, 2018

Seller didn't deliver 3d logo that I paid 138 euro for.
Fiverr support keeps defending seller and basicly keeps giving the seller deadlines he doesn't meet.
Paid 7 day delivery now over 2 months
Stay away from Fiverr or just give your money to charity

Date of experience: January 5, 2018

Thumbnail of user cindyp31
Florida
1 review
8 helpful votes
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September 13th, 2015

I have been trying to get a logo made for an organization I am starting. The first designer I worked with was great, professional, quick, etc I just didnt like the final product. I paid for it but don't plan on using it. The next three either failed to respond, failed to complete, or falsely advertised and tried to get me to pay more. I also did not receive my refund from Fiverr. Bad company, unethical designers...

Date of experience: September 13, 2015

Thumbnail of user albertm29
Canada
4 reviews
10 helpful votes
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December 22nd, 2012

Fiverr is a cool site for making money online and they have some interesting gigs to buy and valuable services. It's not the greatest site in the world but it's neat and I like it. Also, their gifts section has a TON of cool, unique gifts for Christmas presents etc.

Date of experience: December 22, 2012

Thumbnail of user azimu
KR
1 review
2 helpful votes
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May 21st, 2021

I hired a seller (anna_isk) to help me with coding. She took her sweet time and wasted mine. Project never got finished and I am stuck with code thats useless. Fiverr didn't step in to help and the seller is still on Fiverr selling and has an "excellent" rating. Total crap website. Fiverr allows medicore freelancers to use their platform and doesn't protect the rights of buyers. Just don't use this website. It's a waste of time and you will loose your money. Upwork has its negative elements, but way better than Fiverr.

Tip for consumers:
Don't even bother.

Products used:
Coding

Service
Value
Shipping
Returns
Quality

Date of experience: May 21, 2021

Thumbnail of user mattw39
Pennsylvania
1 review
5 helpful votes
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October 9th, 2014

I paid $55 for a logo and artwork. I was sent one draft which was terrible. The artist, through broken English, told me it was "my fault." I simply asked for a refund, which he refused. I contacted Fiverr support, and went back and forth with them a dozen times -- all they will do is "ask seller for a refund" and ask you to jump through hoops, but never actually deliver. I was never delivered anything beyond a mock-up (not the PSD files I pad for) -- yet they wouldn't refund anything. I eventually contested the charge with Paypal, who thankfully refunded it. I ended up paying a local graphic artist a higher rate, and was THRILLED to. $5 is too much for the junk on that site, let alone $55. Terrible stressful experience. Avoid like the plague.

Tip for consumers:
Just don't use it. Find a graphic artist another way, and pay them what they deserve.

Service
Value
Shipping
Returns
Quality

Date of experience: October 9, 2014

Thumbnail of user anthonyb200
Washington
1 review
4 helpful votes
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April 2nd, 2018

I found a "gig" that was modern vintage provided a bunch of information and photos etc. what I got was some really hokey work. Although it's listed as guaranteed, in the end you will pay a lot more having to dole out to various "gig" designers to find one that actually delivers the quality of work they show esp. Since you have to pay upfront. Fiverr doesn't honor guarantees unless seller doesn't deliver. This whole thing is a scam.

Date of experience: April 2, 2018

Thumbnail of user emmal86
Arizona
1 review
6 helpful votes
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May 27th, 2017

Paid $11 for a flyer that even after 7-8 modifications (or whatever the word is) turned out like my 12 year old did it. I can't believe someone who has such a high rating for making flyers could be so incompetent on what I wanted. Still gave Fiverr another shot and paid $6 for a google review. The lady promised me it was all good and that google wouldn't delete it paid for the work and a week later google deleted the review? I'll chalk that up to karma but still it was all waste of money and a reminder that if you want anything done right do it your self or pay big $$.

Date of experience: May 27, 2017

Thumbnail of user johnnyh145
Illinois
1 review
5 helpful votes
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August 30th, 2020

First of all if you're looking to hire someone for something lewd to write, don't say anything in the chat to your hiree about details because they'll flag your account as inappropriately talking in chat. Plus a lot of the buyers seem to just be desperate people trying to make a quick buck while not listening to you and writing their own thing. Do not use this site.

Date of experience: August 30, 2020

Thumbnail of user jennifere72
Massachusetts
1 review
0 helpful votes
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August 4th, 2017

I was a buyer on fiverr for a long time before I was a seller. I had all of my book covers made on fiverr. When I decided to start freelance ghostwriting, I gave fiverr a try. It's been amazing as a seller. I get great clients. I work on really interesting projects, and I'm making a few thousand bucks a month. There are some rotten sellers on Fiverr and more plagiarism than I'd care to see on the site. However, buyers can avoid these scammers, by doing their due diligence, looking through reviews, and be willing to pay higher rates. No one who is actually doing the writing is going to take $5 for 3000 words. Use common sense when picking a seller, and you'll be fine. Sellers at Level Two or Top Rated are more likely to be decent.

Date of experience: August 4, 2017

Thumbnail of user najmuddinm
Canada
1 review
0 helpful votes
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July 4th, 2022

I did not had a good experience as buyer on fiverr. The seller (thesocial...) was not responsive and responsible to my questions which resulted in my waste of time. Even after repeated request for reply she did not respond.

Products used:
Fiverr offers a variety of services

Service
Value

Date of experience: July 4, 2022

Thumbnail of user samantham78
GB
1 review
2 helpful votes
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January 13th, 2017

I am a buyer for this site. I ordered some banners for my business and for whatever reason both orders totalling $61 were cancelled and the funds placed in my fiverr balance, only problem with this is there is no way of transferring that money to your bank account. I paid via Paypal so I expect refunds to go back to my original payment method- PayPal. I was left with no option but to open a dispute with Paypal and now I'm getting emails telling me that my fiverr account has been restricted and guess what?! The $61 has vanished! This is a nightmare of a company- I've emailed them and they never get back to you. I should have seen the warning flags from the start, I mean what company doesnt have a contact number? Their contact email is not easy to find either. Steer clear of this company everyone, whether you're a buyer, like me, or a seller. Something dodgy about these cowboys. Thankfully I paid with Paypal so I'm hoping I can escalate it with them and receive a full refund.

Date of experience: January 13, 2017

Thumbnail of user kimberlyr71
Virginia
3 reviews
11 helpful votes
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May 4th, 2018

I really like Fiverr. I use the site all the time for various needs related to my business including voiceovers, social media graphics, web design, Google indexing, Logos, ads, etc.

I have been pleased overall and there are a few freelancers I use on a regular basis. Just make sure you check out the person's profile. I tend to use Level 1 and Level 2 sellers. I've only had a few gigs that didn't turn out the way I wanted, but overall, I've achieved a lot of goals through Fiverr and plan to continue using the site.

Date of experience: May 2, 2018

Thumbnail of user lisas463
lisa s.
Ohio
1 review
3 helpful votes
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August 2nd, 2017

This is the worse place!! They make all kinds of promises and take your money. When you contact customer support, it's...."sorry about your luck" And then they want you to give them more money with another scammer. If you want to throw money away, at least throw it in the streets. Maybe a homeless person will find it and have a good meal. This place sucks!!!!

Date of experience: August 2, 2017

Thumbnail of user vinodk76
India
1 review
1 helpful vote
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October 22nd, 2021

Fiver only keeps exploiting users to make money and has no respect for its users. I have not been able to access my account for months. My money is also blocked. They are just not letting me access the account even after entering the correct login details. Their customer support is not being helpful at all. I think they have found that I wrote negative review about them and that's why they are not letting me login.

Service
Value
Shipping
Returns
Quality

Date of experience: October 22, 2021

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From the business

Fiverr is the world’s largest marketplace for creative and digital services, including graphic design, copywriting, voice overs, and music and film editing.
Fiverr is changing the way the world works together by giving entrepreneurs, freelancers, small businesses and even enterprises the resources they need to get things done.

Company Representative

Thumbnail of user anastasiat7
Anastasia T.
Typically does not respond to reviews

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