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    Fiverr

Fiverr

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Overview

Fiverr has a rating of 1.3 stars from 1,128 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Fiverr most frequently mention customer service, credit card, and low quality problems. Fiverr ranks 106th among Freelancing sites.

  • Service
    262
  • Value
    252
  • Shipping
    163
  • Returns
    191
  • Quality
    238

This company does not typically respond to reviews

Positive reviews (last 12 months): 0%
Positive
0
Neutral
0
Negative
37
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How would you rate Fiverr?
Top Positive Review

“Fiverr gave me a refund when the seller was crooked”

Arthur H.
1/1/24

This review began as a 1 star, and I changed it to a 5 star. There is a deficiency in the Fiverr software that made me have to rewrite my complaint every time the seller responded. I thought that the seller had figured out the perfect system to make sure the review never reached Support. However, it did reach support, and support resolved the issue within a few hours after I made the complaint.

Date of experience: 1/1/24
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Top Critical Review

“The WORST FREELANCER SITE ON THE INTERNET”

Carlita S.
11/14/24

If I could leave minus100 starts I would. When you first sign up you are attacked by hundreds of scammers. Then when you do get a gig you discover this is the most horrendous freelancer site ever. The withhold your earnings for 2 weeks, then when you have to verify to release payment, there is a glitch and you didn't receive a verification code, you cannot wait a few minutes and do it again, instead they withhold the payment another 24 hours? They also deduct over 20 percent of your earnings, so if your payment is 130, you get 100 USD. They still have my payment and I cannot get it out. This site should be taken down.

Date of experience: 11/14/24
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Reviews (1,128)

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Reviews that mention popular keywords

customer service (162) customer support (100) credit card (42) support team (19) phone number (14)
Thumbnail of user kellym43
New York
21 reviews
125 helpful votes
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March 3rd, 2014

If you have a tedious task you just don't want to spend the time one, 5$ will get it done on fiverr. A brilliant concept and a great way to crowd source simple work. I use it often and for the most part get quality work done that is really worth the money.

Date of experience: March 3, 2014

Thumbnail of user barbeek
Idaho
2 reviews
5 helpful votes
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May 8th, 2019

Their site is impossible to traverse or communicate with anyone. They put in a wrong user ID and password information in my account. I have tried repeatedly to get in to my account but I cannot get in. Fiverr was able to charge my American Express quite easily but hey will not communicate with me, nor will they make things right!
The person in India with an American name was misleading and could not understand me either.

Tip for consumers:
Don’t use Fiverr!!!!!

Products used:
Nothing!!!!!!!

Service
Value
Shipping
Returns
Quality

Date of experience: May 8, 2019

Thumbnail of user francined5
New Jersey
3 reviews
28 helpful votes
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June 4th, 2019

This is one of the worst companies I have ever come across. They read all your messages and because they misinterpreted what some people were asking for they deleted my account without warning(but allowed other vendors to stay on the site when they were offering the exact same service), they withheld my earnings in their account for close to 2 months and claimed that it was my fault for not knowing how to use my computer correctly to withdraw the funds, and they are extremely unprofessional in their practices. They also take a huge cut of the earnings and then they won't even release them in a timely way. I had to wait 8 weeks, and the only reason I got my money was because I told them Id report them to the BBB and other online sites, which I plan to do for as long as it takes to make this company realize they can't treat people this way.

Date of experience: June 4, 2019

Thumbnail of user amyr171
California
1 review
5 helpful votes
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April 6th, 2018

Fiverr is the worst if you are looking for freelancer to do some digital work for you.
1-The site is setup in a deceiving way, what you see is not what you get... things turn out to be even worst when trying to deal with the freelancers or the Fiverr staff.
2-Not very good sellers there either... you find the odd good one there but in general they go with the way the site is setup to fool you into paying more.

My advice: DO NOT USE FIVERR.

Date of experience: April 6, 2018

Thumbnail of user natoj
Wisconsin
3 reviews
5 helpful votes
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July 2nd, 2017

Skeptical as i am, I hired 5 designers all of them did horrible no effort work, was told i have to accept and they get to keep the money. So nothing I can use and they keep the money. Mind you every artist of the 5 uses extortion techniques, You buy 3 logos they only show one and say they will give you the other 2 only if you accept the order and rate 5 stars.

All in all they took our companies money not a big deal. Was worth it, to know I shouldn't ever use them. Is hard to remain professional when I've never had training on how to handle extortion of services.

Date of experience: July 2, 2017

Thumbnail of user danielh181
GB
1 review
2 helpful votes
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July 26th, 2017

The sellers on Fiverr are unprofessional and mostly just simply scammers. The sellers are aggressive and use abusive language because they know Fiverr will support them. Fiverr charge commission from both sides from sellers and also from buyers. I ordered on Fiverr simple Forex indicator and when the seller was unable to complete order he said me literally "go $#*! yourself!" Even I reported the seller behaviour, Fiverr didn't anything and seller continue selling. Many gigs are from the same sellers or even Fiverr own accounts pretending the sellers.

Date of experience: July 26, 2017

Thumbnail of user alexav1
Canada
2 reviews
4 helpful votes
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July 24th, 2013

It all depends on what kind of fiverr gig provider you find as there are honest people and then there are useless con artists that will just waste your time. However Fiverr always refunds you if you are not happy with the gig you purchased.

Date of experience: July 24, 2013

Thumbnail of user treyvonm
Alabama
1 review
7 helpful votes
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May 19th, 2015

Not only is The customer service is atrocious but they guaranteed that I, as a seller, would get my money 14 days after the sale. They pushed back my payment, then they didn't pay me on the day i was supposed to get the money. I would suggest only buying from Fiverr and only from those you trust because they won't give you a refund if you don't like the service.

Date of experience: May 19, 2015

Thumbnail of user devinb76
India
1 review
0 helpful votes
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December 14th, 2020

Been working as a freelancer for over 11 years and working thru fiverr since 2013. The just cancelled a completed order from the work of a customer even without intimating. When questioned raised racist comments about my identity and integrity based on my country of origin.
The answer is "if a customer complained about a seller, even without inquiring, they will cancel the order invariable of it is a worthy complaint" and wont consult will a seller as they see sellers are always wrong!

Date of experience: December 14, 2020

Thumbnail of user aframn
Illinois
1 review
3 helpful votes
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June 15th, 2018

This is the last message I sent to Fiverr.com;

I placed an Order: #FO18F694D1A5 with graphics girl, she sent me a logo I did not like at all, very poorly designed, not only that; but even my first name in the logo is spelled wrong.
I sent her more than three messages, she never replied, then I sent you guys two messages, again no reply from you either, it seems to me that you collect the money but you don't deliver.
I will wait two days, if I don't hear from you then; I think you leave me no choice but to contact the proper channels to resolve this issue. Also I will leave a detailed review with the design for people to see.
I want my full refund of $27.00, Because I have been in business for 35 years and never encountered cons like you guys.
Your reply is appreciated.

Never deal with these guys, unless you want to throw your money away, and get nothing..

Date of experience: June 15, 2018

Thumbnail of user alil81
AE
1 review
3 helpful votes
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June 22nd, 2022
Verified purchase

Fiverr has a bunch of unprofessional freelancers, very bad services and output. I belive that the reviews are fake. They are spending millions on advertising the platform, but it's really bad customer support and bad services. I don't recommend it at all.

Tip for consumers:
Don't use Fiverr, Very bad freelancers and bad services

Products used:
Freelnace service

Service
Value
Shipping
Returns
Quality

Date of experience: June 22, 2022

Thumbnail of user jhonem6
GB
2 reviews
12 helpful votes
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January 3rd, 2017

Totally SCAM.

1. They take 15 or more days for paid to seller.
2. They cut more than 20% commission every single sell.
3. Too many Seller make copy but they didn't have any qualification to work.

And many more. Just avoid.

Date of experience: January 3, 2017

Thumbnail of user bobr116
Florida
1 review
1 helpful vote
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June 6th, 2017

I have not use them for over a year so it's conceivable that things have changed.
Spoiled by success?

I have used this service more than 20 times for very VERY good work. The few times it wasn't up to par, I would get a refund.
The only way I can explain so many bad reviews is that buyers were not careful and so got connected to bad providers.
Nevertheless use common sense and you will more than likely also end up wanting to write a good review.

Date of experience: June 6, 2017

Thumbnail of user crystalm35
California
2 reviews
6 helpful votes
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September 17th, 2015

I tried to make a new logo for my company. I thought I can save a lot of money by working with the graphic designer at fiver.com. However, the quality of service was horrible. The designer didn't follow my request at all. She created something totally different from my re quest. Although I was upset, I asked to revise the logo politely and gave my direction very precisely. At that time, the designer gave me something outrageous; just trying to piss me off. In stead of responding back to the designer, I requested fiver.com to refund my money. However, the customer service ignores my request for a week now.

Date of experience: September 17, 2015

Thumbnail of user hrem
Canada
1 review
3 helpful votes
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August 13th, 2016

The site search is not accurate and doesn't capture the tags of all the gigs, and they preach about this proudly proving that they are boosting the sellers who they want (their friends) who mostly don't have high quality products to offer especially in the promotion field. And what's proving clearly this too is that they feature their friends sellers gigs, and giving false unprofessional excuses to the real top sellers just for closing their accounts. Fiverr will fail...

Date of experience: August 13, 2016

Thumbnail of user roberts238
Germany
14 reviews
184 helpful votes
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May 3rd, 2015

Fiverr.com is an awesome place to find small services, like videos for valentines day and christmas, eBooks, etc.

The idea is brilliant however some sellers are simply trash. It is not Fiverrcom 's fault but that ruins the idea sometimes.

Date of experience: May 3, 2015

Thumbnail of user monikaa4
Estonia
1 review
9 helpful votes
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August 14th, 2015

Extremely disappointed. Sellers make the proposals and cheat you. Promising everything, delivering just fraction of the order and promise. 5 star rated people deliver extremely low quality work asking 180 EUR for this, delivery is late even with 2 weeks delivery time. I am not able to cancel the order. I am not able to get my money back and the support does not answer. Never again!

Date of experience: August 14, 2015

Thumbnail of user francescal15
GB
1 review
1 helpful vote
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June 16th, 2017

Unfortunately the final order wasn't as I'd hoped it would be. I found that my seller did not speak native English, the language was repetitive, passive and there were some grammatical errors in my CV. The order was not delivered within the set time frame and looked rushed when it did arrive. No covering letter was provided. Price seems too good to be true and it is.

Date of experience: June 16, 2017

Thumbnail of user ninae13
California
1 review
5 helpful votes
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June 6th, 2016

I could not login onto the site as the green login button is not working. Emailed customer service and they are telling me that I have a duplicate account that locked me out. This is outrageous. How can i possibly have 2 accounts. Instead of fixing the issue, they cancelled my orders. Avoid this site as the customer service is horrible and they should really find a better website designer.

Service
Value
Shipping
Returns
Quality

Date of experience: June 6, 2016

Thumbnail of user pratikb1
India
1 review
5 helpful votes
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March 19th, 2016

I have done a task of small web development and seller get the work and also give me good review after 2-3 day the seller cancel order and my money taken from my account.
And i have contact fiverr support but that support say me they can't do any thing

Date of experience: March 19, 2016

Thumbnail of user williamn50
Massachusetts
1 review
3 helpful votes
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April 7th, 2017

No customer support of my issues. I only received one email and it was a lame excuse for not refunding my money. My response with a question in my email was never returned. No further tickets were answered.
I went to my cc company to report a dispute and they filed it. Fiverr answered but did not provide a reasonable answer except to close the dispute with my cc co and to only use fiverr c/s to resolve issue. Which does not work obviously.
How ridiculous but true. I will be filing more complaints with FTC and my state's Atty gen.

Date of experience: April 7, 2017

Thumbnail of user nathanm75
Texas
1 review
4 helpful votes
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July 18th, 2017

I have yet to enjoy working with this company. Our of 5 hires, none completed their work properly. From Logos to websites and stationery, the sellers know how to work you to get positive feedback. If you are not completely satisfied, DO NOT COMPLETE YOUR ORDER. The worst scammer asked us to allow them to complete an order later because a relative had been in an accident. In exchange for a positive review, they would do additional work at no charge. We have heard more than enough. Do not use this company!

Date of experience: July 18, 2017

Thumbnail of user carlr20
California
1 review
0 helpful votes
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June 8th, 2017

Frustrating. The people performing the work are good. My comment is about the issue that I am not a Robot check system. It is broken. I clicked on 50 images. Felt like a Pavlov dog. For such a professional site the people running need to take have one of the Fiverr designers fix the site as they can't seem to create a site that is functional. I am done with Fiverr after my first project is completed. Bottom line is simple, the people doing the work on Fiverr are great and like to work with them but the people running the program can't seem to create a platform that works properly. Too much hassle to log in over and over and over just to respond to a response. Sorry I am not a Fiverr Pavlov dog. Training is over.

Date of experience: June 8, 2017

Thumbnail of user oswaldo17
Australia
1 review
5 helpful votes
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September 13th, 2017

If you are a potential buyer assume the following:
1. The seller's photo is not a photo of the seller.
2. The sex of the seller may not be as represented.
3. A claim for fluency in a language e.g. English is incorrect.
4. An expertise claimed is absent.
5. A country in which the seller lives e.g. USA is fake.
If after having considered the above you are still interested then:
1. Pay only by Paypal.
2. Get ready on the delivery date to access the Resolution Centre and ask for a refund.
3. If Fiverr offers you a credit write to Fiverr support and demand a full refund of all moneys including processing fee to be refunded to your Paypal Account.
4. If that doesn't happen take it up with Paypal.
5. If there is still a problem consider reporting Fiverr to USA regulatory authorities.

Date of experience: September 13, 2017

Thumbnail of user allisonp349
North Carolina
1 review
1 helpful vote
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January 29th, 2024

I want to give NEGATIVE STARS

I have had the worst experience with FIVERR. PLEASE DO NOT USE THIS SERVICE. I have been SCAMMED by two different sellers for over $1000. In addition, I have been battling with the company AND my bank, as I have disputed these charges. It has been months and I am still battling to get a refund.

Absolutely horrific company! They are impossible to work with and service is very unprofessional.

Tip for consumers:
WORST SITE & WORST COMPANY EVER

Products used:
FIVERR

Date of experience: January 29, 2024

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From the business

Fiverr is the world’s largest marketplace for creative and digital services, including graphic design, copywriting, voice overs, and music and film editing.
Fiverr is changing the way the world works together by giving entrepreneurs, freelancers, small businesses and even enterprises the resources they need to get things done.

Company Representative

Thumbnail of user anastasiat7
Anastasia T.
Typically does not respond to reviews

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