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    Fiverr

Fiverr

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Overview

Fiverr has a rating of 1.3 stars from 1,126 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Fiverr most frequently mention customer service, credit card, and low quality problems. Fiverr ranks 127th among Freelancing sites.

  • Service
    260
  • Value
    250
  • Shipping
    161
  • Returns
    189
  • Quality
    236

This company does not typically respond to reviews

Positive reviews (last 12 months): 2.3%
Positive
1
Neutral
0
Negative
42
View ratings trends
146
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How would you rate Fiverr?
Top Positive Review

“Fiverr gave me a refund when the seller was crooked”

Arthur H.
1/1/24

This review began as a 1 star, and I changed it to a 5 star. There is a deficiency in the Fiverr software that made me have to rewrite my complaint every time the seller responded. I thought that the seller had figured out the perfect system to make sure the review never reached Support. However, it did reach support, and support resolved the issue within a few hours after I made the complaint.

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Top Critical Review

“Mike Oliver Pakistan”

New Y.
10/28/24

I hired Mike Oliver from Pakistan on 9/14 with the agreement the work would be done in 10 days. He tricked me into pre-paying by telling me he would be my personal designer so I paid him and he has never done the work. He is a scam artist do not hire him. Fiverr has no actual customer service available, only AI. I have sent countless emails that have gone largely unanswered.

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Reviews (1,126)

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Reviews that mention popular keywords

customer service (161) customer support (99) credit card (42) phone number (14) support team (18)
Thumbnail of user fiveg
Florida
2 reviews
8 helpful votes
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April 15th, 2017

As a seller you risk not getting paid. No matter how much effort you put in, the buyer can cancel their credit card or Paypal charge and Fiverr will not file an appeal to the credit card company. Instead they say "we didn't get paid either" even though as if that makes it alright that you wasted hours. Then as a buyer if you get subpar work there is no way to force the seller to fix it. Seems like it is all about Fiverr maximizing their money and providing little in terms of customer service.

Thumbnail of user larryd32
Ohio
2 reviews
11 helpful votes
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January 4th, 2015

Poor service.No access to telephone or realtime interaction with customer service.
Attempts to pay are convoluted and result in double billing or incorrect (overcharge) billing.
Probably a scam.If not... the Bozo Brigade.

Service
Value
Thumbnail of user bogdanp2
New York
2 reviews
2 helpful votes
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December 16th, 2015

Honestly I don't know what's wrong with sellers on fiverr.
I needed a website in short terms, contacted seller, he gave me custom order and I have agreed to pay whatever he requested. Timeline 2 days for 1 page website, 5 days later its not ready. Seller tells me to cancel the order and order again so it will give him more time to finish and not get into a trouble for late delivery. That's what I did, and guess what he tells me he doesn't to do it anymore. Customer support cancelled second order for him. When I reached to support they explained that seller cannot deliver. What a waste of 5 days. Totally useless service with poor support. Do they screen sellers beforehand? Why would sellers post gigs if they are not capable to deliver? Should they be able to sell gigs at all

Thumbnail of user ammarr1
California
1 review
21 helpful votes
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May 30th, 2020

I was a successful seller on Fiverr with the name "ammarishot" until they disabled my account and promised they would give funds to my account within 365 days (I had earned around 100 USD in my account). It's been over 2 years and I still haven't gotten the money that I worked so hard for. This is terrible business practice and I don't know how they're still up.

Tip for consumers:
Never pay money to a company that does theft.

Products used:
None, I'm still looking for better options,

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Value
Shipping
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Quality
Thumbnail of user marziehb
Maryland
1 review
6 helpful votes
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May 26th, 2017

I think some of the buyers have found an old trick not to pay and make the sellers do some samples for them and they just flee from the scene. They never come back and ever give their request to you to get it done. I am a translator and I found myself alone in this field when I did a part of their project for two of the buyers on Upwork and Fiverr. She/he just requested my FB and TW?! To verify my profile!. I had a plan to make some money for my children guys!

Thumbnail of user sj673
Australia
1 review
1 helpful vote
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June 4th, 2022

Remember the following: You would never ever get your money back.
No refund process whatsoever. Say goodbye to your money.
I sent over five emails to the refund department and over a month's waiting period, and still no action.

Service
Value
Returns
Quality
Thumbnail of user shiras1
Connecticut
1 review
9 helpful votes
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March 3rd, 2015

I completed a gig and was paid for it on February 9, and will not get the money from Fiverr until March 9. I am absolutely outraged. Not only that, but Fiverr extracted a fee of $4 for their exceptionally awful services.
Basically, Fiverr is taking advantage of a job market that encourages employers to pay freelancers peanuts without the employer having to pay any taxes to the federal government. Fiverr takes a cut from the freelancer and the employer gets away without having to pay any fees. Shame on you, Fiverr!
The website itself is almost impossible to navigate.

Service
Value
Quality
Thumbnail of user ninas160
North Carolina
1 review
2 helpful votes
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August 21st, 2020

Cannot Cancel orders once submitted - strange software. In Help and Support - in my Orders there is Cancellations - but since there are no cancellations in my account it does not open that up. Irrespective - once submitted an order it cannot be cancelled. Sometimes turn around time is less than 16 hrs - when you need item clearly within the next few hrs - I just submitted an order and now cannot cancel it

Thumbnail of user garrys21
India
1 review
13 helpful votes
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September 1st, 2015

I was so happy for using fiverr because i was earning good money but it doesn't stay for so long. Fiverr blocked my account with the total money of $418.5 (available and pending clearance that was about to clear in couple of days) and also 281.5 as upcoming earnings extra. I submit a ticket about this and they reply me that i have made "fraudulent purchase" (i never purchased anything from fiverr). I reply them and asked to provide me the prove about it and they never reply me back and the most worst thing they blocked my IP address so i can not access my account from my laptop or mobile but i can login from other computer which i never used for fiverr.
Please do not use fiverr.

Tip for consumers:
Please Do Not use this website

Service
Value
Shipping
Returns
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Thumbnail of user helenm73
New Jersey
1 review
3 helpful votes
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October 1st, 2015

I use fiver 3 times, my first experience was very positive, I was super happy!
I order two services on the same day, one of the sellers did the best to try to deliver what I was expecting, the second one, didn't response, I tried to contact Fiver but they do not have a contact number support, I tried to send an email, it didn't work neither.
The idea is a great but no every seller has the experience or the same care for the customers. The experience will depend 100% of how lucky you are on finding someone who is there to provide the service that you paid for. Because it's no customer service to complain

Thumbnail of user brandic276
Ohio
1 review
1 helpful vote
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November 6th, 2023

I spent a good amount of time setting up my Fiverr account and watching videos they said my selling gig was published no issues and then a little while after i bought a logo for my profile, they decide to not approve my account. I think they do that to make money off of people buying logos for their profile since fiverr gets a cut of the money. Seems like a scam to me- written by BCDailyTarot

Thumbnail of user johnb8093
West Virginia
2 reviews
4 helpful votes
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January 8th, 2022
Verified purchase

Several years back I started using fiverr because I live in a rural area and finding local creative talent was difficult. This week I went online and ordered a service. I paid the asking price, they added a huge fee. $2.75 on a $50. Next came the absolute chaos. There is an inbox, a task box, a messenger box, and 27 other places where messages between buyers and sellers can go and NONE OF THEM ARE CONNECTED - NONE OF THEM. I almost lost my mind. Sometimes communication was in one place then another then on my phone but not on the site. My Doer did a great job so I tipped $10, another fee $2.55 - on a $10 charge is ridiculous. I won't be back fivver.

Tip for consumers:
the fees and site complication are not worth the small amount I saved. go somewhere else.

Products used:
youtube graphics

Thumbnail of user jihada6
Bahrain
1 review
0 helpful votes
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August 8th, 2021

I have been using Fiverr to get voiceovers and such and then I got a job where I needed some 3D work done. I found a seller with a job profile that matched the style I wanted, we talked he said he can do it then he gave me the complete opposite of what I asked. I asked for a refund and unfortunately Fiverr took his side, even if it is blatant that the work did not match what I wanted, plus when I wrote a bad review on the seller, Fiverr deleted it. Watch out

Ps. you can see the job description below and the items he gave me, you be the judge.

Service
Value
Shipping
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Thumbnail of user franziskas
Cambodia
1 review
3 helpful votes
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August 5th, 2015

I offered a translation gig on fiverr, 800 words for $5, in 2 days max. A buyer picked up on it and ordered several gigs at once, several times. Since they always ordered several gigs I ended up being late on most of the orders, which led to a bad score. The buyer told me they didn't care and they were satisfied with my work, never left a positive review though. At one point I ended up in hospital for a few days and wasn't able to respond to another order the buyer had placed. They cancelled the order and left a bad review and now my gig's score is so low, that no one will order it ever again. Also fiverr keeps $1 for every gig you sell, which is basically 20% and far too much, and it takes at least 2 weeks until you get your money. Never again.

Thumbnail of user nishantp
India
27 reviews
78 helpful votes
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December 28th, 2015

Beware of sellers and customer support on Fiverr. More than 80% of the sellers on Fiverr are conmen, scamsters, liars. They have a habit of marking the order as delivered without the exact delivery of product &/services.The sellers will manipulate you to give them 5 star feedback, force suspicious, fraudulent terms and sometimes abuse you. Customer support just sits pretty over all this scam and blunder. Instead they give account closure warnings to unsuspecting buyers from time to time.

Thumbnail of user gayeddaniel1
Canada
1 review
0 helpful votes
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March 9th, 2024

Don't want to cancel order and to receive order money you need to have 150$ in your card and to ad on it they say take order free

Service
Value
Shipping
Returns
Quality
Thumbnail of user kellym43
New York
21 reviews
125 helpful votes
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March 3rd, 2014

If you have a tedious task you just don't want to spend the time one, 5$ will get it done on fiverr. A brilliant concept and a great way to crowd source simple work. I use it often and for the most part get quality work done that is really worth the money.

Thumbnail of user barbeek
Idaho
2 reviews
5 helpful votes
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May 8th, 2019

Their site is impossible to traverse or communicate with anyone. They put in a wrong user ID and password information in my account. I have tried repeatedly to get in to my account but I cannot get in. Fiverr was able to charge my American Express quite easily but hey will not communicate with me, nor will they make things right!
The person in India with an American name was misleading and could not understand me either.

Tip for consumers:
Don’t use Fiverr!!!!!

Products used:
Nothing!!!!!!!

Service
Value
Shipping
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Quality
Thumbnail of user amyr171
California
1 review
5 helpful votes
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April 6th, 2018

Fiverr is the worst if you are looking for freelancer to do some digital work for you.
1-The site is setup in a deceiving way, what you see is not what you get... things turn out to be even worst when trying to deal with the freelancers or the Fiverr staff.
2-Not very good sellers there either... you find the odd good one there but in general they go with the way the site is setup to fool you into paying more.

My advice: DO NOT USE FIVERR.

Thumbnail of user natoj
Wisconsin
3 reviews
5 helpful votes
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July 2nd, 2017

Skeptical as i am, I hired 5 designers all of them did horrible no effort work, was told i have to accept and they get to keep the money. So nothing I can use and they keep the money. Mind you every artist of the 5 uses extortion techniques, You buy 3 logos they only show one and say they will give you the other 2 only if you accept the order and rate 5 stars.

All in all they took our companies money not a big deal. Was worth it, to know I shouldn't ever use them. Is hard to remain professional when I've never had training on how to handle extortion of services.

Thumbnail of user francined5
New Jersey
3 reviews
28 helpful votes
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June 4th, 2019

This is one of the worst companies I have ever come across. They read all your messages and because they misinterpreted what some people were asking for they deleted my account without warning(but allowed other vendors to stay on the site when they were offering the exact same service), they withheld my earnings in their account for close to 2 months and claimed that it was my fault for not knowing how to use my computer correctly to withdraw the funds, and they are extremely unprofessional in their practices. They also take a huge cut of the earnings and then they won't even release them in a timely way. I had to wait 8 weeks, and the only reason I got my money was because I told them Id report them to the BBB and other online sites, which I plan to do for as long as it takes to make this company realize they can't treat people this way.

Thumbnail of user treyvonm
Alabama
1 review
7 helpful votes
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May 19th, 2015

Not only is The customer service is atrocious but they guaranteed that I, as a seller, would get my money 14 days after the sale. They pushed back my payment, then they didn't pay me on the day i was supposed to get the money. I would suggest only buying from Fiverr and only from those you trust because they won't give you a refund if you don't like the service.

Thumbnail of user alexav1
Canada
2 reviews
4 helpful votes
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July 24th, 2013

It all depends on what kind of fiverr gig provider you find as there are honest people and then there are useless con artists that will just waste your time. However Fiverr always refunds you if you are not happy with the gig you purchased.

Thumbnail of user danielh181
GB
1 review
2 helpful votes
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July 26th, 2017

The sellers on Fiverr are unprofessional and mostly just simply scammers. The sellers are aggressive and use abusive language because they know Fiverr will support them. Fiverr charge commission from both sides from sellers and also from buyers. I ordered on Fiverr simple Forex indicator and when the seller was unable to complete order he said me literally "go $#*! yourself!" Even I reported the seller behaviour, Fiverr didn't anything and seller continue selling. Many gigs are from the same sellers or even Fiverr own accounts pretending the sellers.

Thumbnail of user devinb76
India
1 review
0 helpful votes
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December 14th, 2020

Been working as a freelancer for over 11 years and working thru fiverr since 2013. The just cancelled a completed order from the work of a customer even without intimating. When questioned raised racist comments about my identity and integrity based on my country of origin.
The answer is "if a customer complained about a seller, even without inquiring, they will cancel the order invariable of it is a worthy complaint" and wont consult will a seller as they see sellers are always wrong!

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From the business

Fiverr is the world’s largest marketplace for creative and digital services, including graphic design, copywriting, voice overs, and music and film editing.
Fiverr is changing the way the world works together by giving entrepreneurs, freelancers, small businesses and even enterprises the resources they need to get things done.

Company Representative

Thumbnail of user anastasiat7
Anastasia T.
Typically does not respond to reviews

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