Fiverr has a rating of 1.3 stars from 1,128 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Fiverr most frequently mention customer service, credit card, and low quality problems. Fiverr ranks 106th among Freelancing sites.
This company does not typically respond to reviews
This review began as a 1 star, and I changed it to a 5 star. There is a deficiency in the Fiverr software that made me have to rewrite my complaint every time the seller responded. I thought that the seller had figured out the perfect system to make sure the review never reached Support. However, it did reach support, and support resolved the issue within a few hours after I made the complaint.
If I could leave minus100 starts I would. When you first sign up you are attacked by hundreds of scammers. Then when you do get a gig you discover this is the most horrendous freelancer site ever. The withhold your earnings for 2 weeks, then when you have to verify to release payment, there is a glitch and you didn't receive a verification code, you cannot wait a few minutes and do it again, instead they withhold the payment another 24 hours? They also deduct over 20 percent of your earnings, so if your payment is 130, you get 100 USD. They still have my payment and I cannot get it out. This site should be taken down.
Hired a "guru" who didn't have the knowledge required to complete the job he was given, despite being given a detailed specification before he accepted the job.
When he realized he couldn't deliver, the seller opened a dispute in order to cancel the job. When this happens, the buyer is refunded in the form of "store credit" (minus a processing fee) rather than receiving a refund to the original payment method.
My Fiverr account has now been frozen as I opened a PayPal dispute in order to claim a full refund. F**k 'em, it's not like I was planning to use them again anyway...
Scummy business. They're parasites really - they take a 20% cut of the seller's fee in return for doing nothing. Given that, I suppose it's easy to understand how buyers have to deal with lazy, unmotivated sellers.
Date of experience: December 21, 2016
Only negative experience here
FIVERR-Support is supporting fraudulent activities.
Support is delete deals and other buyers prefer for all buyers.
I warn here no logos to buy! Graphics / Logos all stolen works
They will have problems if owner information
Copyright:)
Dont support this fraud site!
Date of experience: December 19, 2016
I have used fiverr before and it was ok but not great. This last time was the worst experience ever. A provider named csssandra promised to deliver a single page website design in 4 days. 3 weeks later after demanding more money it is still not done. They keep arguing over what is done and some places on the page still has latin words on it and says literally "your name here". The customer service is terrible and refuses to refund my money. I started with one person and they were terrible and I got a refund and I was not allowed to get my money back and had to hire someone else that cost more and that is how I ended up in the circumstance I am in right now. Just an absolutely awful experience and I would not recommend them for anything, ever.
Date of experience: August 4, 2016
First let me say, I have used them before with good results - however, recently I paid $25 for a logo and did not receive anything near what I asked for, even with several attempts to contact the vendor. I then contacted the company asking for reimbursement a while back and have heard absolutely nothing. Not good service at all.
Tom Forst
Date of experience: October 21, 2017
I paid for a gig. The seller cancelled on the day the gig was due to be supplied. (5 days after payment. No prior warning given that he might not be able to fulfill.) Refund was not automatic, I had to write to customer service who very kindly (sarcasm) reminded me that there was only a certain number of refunds allowed. I still had to pay a 50c processing fee even though my time was wasted and the order was not fulfilled. There was no recourse for the seller - because he cancelled there was no way to leave feedback.
Date of experience: June 13, 2015
I tried to sign up and low and behold can't add my phone number to get up and running, so I can't complete the sign up process. So sick of wasting my time on sites that are supposed to help people find work.
Date of experience: December 27, 2021
Beware I used a few people off this site to help promote and draw traffic to my website a total rip off all they did was use a software program to keep clicking on my website and it completely shut my website down I had to call my hosting provider to get it back up they good for logos, word press but promotions, web traffic and marketing. Beware
Date of experience: February 27, 2018
There are alot of clones trying to copy their business model, and I'm on all of them. But Fiverr is the only one where I make money and they pay me, unlike some of the other imitators. Their customer service is good too.
Date of experience: May 18, 2012
I just wanted to take a couple of seconds to stress a point of view regarding Fiverr. Fiverr is exactly what it promotes itself to be. It is a cheap gigs platform where all incompetent scammers have an opportunity to prey on people looking for cost effective work to be performed. The idea behind providing a free platform for offer and demand exchange is great but it comes with consequences to the users. The winners in Fiverr are the lousy freelancers and Fiverr owners. The big losers are the ones that use them :) so bottom line is you get what you pay for! If you want good quality work, I suggest you use other quality platforms that use quality and evaluated freelancers. NOT the cheap Fiverr! Good luck!
Date of experience: January 23, 2016
This site is the worst. Most of the sellers are very unprofessional. Communication is very difficult you go back and forth achieving little. I can say you get what you pay. Fiverr administrators give a F* when it comes to cancelling your orders. They simple decline your request and refer you to their policy. And if they do cancel your order, they give you credit on their service offered but they won't credit your money.
Date of experience: May 1, 2017
I had an experience with a designer making postcards and business cards. She didn't listen to what I wanted nor did she care and couldn't even format correctly for a standard postcard or business card? Unbelievable BAD and frustrating site. Absolutely the worst
Date of experience: November 20, 2015
Fiverr Buyers Beware! If you cancel (for any reason) you won't have your money back! Your 5 bucks will sit in your "balance" (read: their bank account, not yours) until you spend it on another stupidity...
Right from their TOS:
"Fiverr will not refund payments made for cancelled orders back to PayPal. Funds from order refunds are returned to the buyer's balance and are available for future purchases on Fiverr.
Date of experience: November 11, 2012
Never got beyond cheap looking clip art. All requests to redo the art work came back with the same lousy clip art quality. Nothing like what was advertised. Complete waste of money. Save yourself the trouble and money.
Date of experience: July 19, 2017
I like most others used this service & received zero results. Most of these people are poor writers & the reviews used are fake. Don't waste your time especially with Oloruntobi0609 whom is a fraud. This platform is a total scam
Tip for consumers:
Don't
Products used:
Grant writing, budget
Date of experience: July 11, 2022
Fiverr is a good platform for new freelancers as it is straightforward and free to create an account as a seller. At this time, it has become a viral platform,.
Date of experience: April 7, 2023
I ordered 2 gigs 1 day later Fiverr customer support cancelled the order and refunded me back to a credit not to the way I paid. They even kept 1.00. Great way to keep customers. My first time and my last.
Date of experience: April 13, 2017
The site offers a review of the delivery but the problem is: Accept and review are attached which indicates to most unassuming buyers that this must be done immediately - you can still receive your order/delivery and go back at a later date to leave a review. This is a hidden agenda on fiverr to help the sellers with good reviews BUT WAIT! You must review the order first and fiverr knows otherwise the review process will fail horribly and no one will make any $ and their operation will be at jeopardy. Fiverr was a good idea until the flood of unscrupulous arrived.
Date of experience: October 30, 2016
If you get a service done with Fiverr and the seller doesn't deliver on the service, Fiverr won't refund your money, even if you don't have anything delivered from them.
Now if you get no satisfaction from Fiverr support, who are so slack that they don't get back to you for over a week after you post a support query and try your payment provider, Fiverr threatens to suspend your account. They won't give you back your money and threaten you not to try other ways to get it back.
So basically, if you have an issue:
- Fiverr does not resolve it
- Fiverr keeps your money
- you get nothing for your money, basically you're giving Fiverr money for no reason
In the regular world, if you ordered something and didn't get it, you get your money back. Fiverr seems to think that if you don't get something, you get your money back. Fiverr won't do that.
Don't use Fiverr.
Fiver is:
- unethical
- dishonest
- fraudulent
- unprofessional
- disreputable
Date of experience: November 17, 2020
Fiverr.com a 5 Bucks services where you can get stuff done, i would say its a great marketplace to sell your services, if you are too good you will receive a junk of order and you can start from 0 to 50 order per days as well.
Some of sellers services are really an awesome, like video reviews, Video compose, some backlink stuff, some traffic, some Google campaign and many more.
But you have to accept that, quality will be poor, what make the different where some one provide 500 USD services in 5 USD? Yes you got better understanding now
So try it when you need to make thing filthy, Not all the services are in this categories but sure some one who give you 5000 visitors and 5000 likes in 5 bucks what will be the quality?
Ya BAM!
Date of experience: July 30, 2015
FIVERR... i think this website is a hoax. I gave my task "google ranking" to two sellers (one of the seller is sharifunaz) and both were fake. They promised that my site would come up on 1st page within 7 days (1st promise), and then two months (second promise). Later 15 days, both seller stopped responding after eating up my money. GUYS DON'T TRUST THIS SIDE. There are fake people who don't deliver what you need/ want. Rather go to your friends or colleagues to complete your task. There are no rules or procedures. Its just a waste of money.
Date of experience: March 14, 2016
My mom, dad, brother, and I use a single computer at my home. We all had our own fivver accounts because we wanted to get free money for each other's orders. One day they email me banning me and my families accounts permanently because they tracked them to be on the same IP. I emailed them to fix it but they were unwilling to budge. They didn't care what I had to say and they never allowed me to state my case. They don't seem to care about their customers or creators.
Date of experience: August 15, 2019
I want to find some article tasks on this website, but the result is not satisfied me. I don't want to complain at the first time but the attitude of the seller make me feel angry. Most of the keywords are not used, bad grammar, many of the mistake of spelling, and he reject to modify that for me. I am not using this website again.
Date of experience: August 11, 2017
You can see in the 1st photo the provider is asking for money upfront for work that has already been done in the scope of the project. In the second photo you can see the provider admitting he was slow doing the work.
Tip for consumers:
Don't use Fiverr.
Products used:
I ordered a service an was basically ghosted by the company after the delivery did not arrive on time
Date of experience: April 9, 2022
I am a seller on Fiverr. Not only I have to give away 25% of commission on my services which results in receiving only 75% of the indented sum, but to my surprise when I started withdrawing my available amount - Fiverr stole another 5% of my available balance! Very big dissapointment. Noone has ever explained what happened and why Fiverr constantly keeps deducting fees again and again!
Tip for consumers:
Horrible experience for sellers!
Products used:
I am selling services on fiverr
Date of experience: June 10, 2022
I have now placed orders with two different people. The first person did not deliver on time, the second person did not deliver on time and requested an additional 3 days to complete the work. That time has now passed and the work still has not been completed.
In addition to work not being completed on time I was provided a "wallet" where my initial order funds were placed. I was told my wallet could be used to purchase services from another provider. When I placed my second order my credit card was charged again and the funds in my "wallet" still remain. This organization appears to be a straight up scam and I would not recommend contracting the services of any of their vendors. I'm now out over $300 with no resolution in site.
Date of experience: October 25, 2017
Fiverr is the world’s largest marketplace for creative and digital services, including graphic design, copywriting, voice overs, and music and film editing.
Fiverr is changing the way the world works together by giving entrepreneurs, freelancers, small businesses and even enterprises the resources they need to get things done.