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Fiverr has a rating of 1.3 stars from 1,128 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Fiverr most frequently mention customer service, credit card, and low quality problems. Fiverr ranks 106th among Freelancing sites.
This company does not typically respond to reviews
This review began as a 1 star, and I changed it to a 5 star. There is a deficiency in the Fiverr software that made me have to rewrite my complaint every time the seller responded. I thought that the seller had figured out the perfect system to make sure the review never reached Support. However, it did reach support, and support resolved the issue within a few hours after I made the complaint.
If I could leave minus100 starts I would. When you first sign up you are attacked by hundreds of scammers. Then when you do get a gig you discover this is the most horrendous freelancer site ever. The withhold your earnings for 2 weeks, then when you have to verify to release payment, there is a glitch and you didn't receive a verification code, you cannot wait a few minutes and do it again, instead they withhold the payment another 24 hours? They also deduct over 20 percent of your earnings, so if your payment is 130, you get 100 USD. They still have my payment and I cannot get it out. This site should be taken down.
I guess you get what you pay for. I need a professional resume done and the seller didn't speak English and what should have taken two days span over 10 days... I just gave up the back and forth and did it myself. A waste of money but even bigger waste of time!
Date of experience: July 29, 2017
This review is is about the website, not the services.
The design of the website is not customer/buyer friendly.
They have a lot of bugs in their software. I wonder if your cc number is safe with them.
In my case. I bought a service. Paid to paypal (this is their only option).
Their system failed during the transaction. The seller never received the funds.
Long story short. I had to call/email paypal/fiverr. Lost more than 3 hours... It is a crappy service.
Date of experience: July 12, 2012
Fiverr is unprofessional service provider, Fiverr is no reputation and dishonest company,!
Fiverr employee are uneducated, uncultured and uncivilised!
Fiverr is bad than rubbish and Fiverr employee are low quality level!
I think Fiverr need closed in the world
Tip for consumers:
Stop to use Fiverr
Fiverr us cheater
Products used:
Fiverr us service support
Date of experience: January 14, 2022
I ordered a gig for edu email and turned out to be a hacked email account which is identity theft. Like I need the FBI to come visit me for identity theft!
Best thing to do when you get ripped off from fiverr.com, which is a very good chance you will, just do what I did, submit a paypal claim and dispute. Fiverr will not fight your claim since they know most users are getting scammed. They will cancel your account, but that is a good thing since you do not want to deal with this lame company anyway!
Date of experience: October 20, 2015
Please do not use fiverr to get help with your resume. Especially the person named Elyssa, all she did was changed the layout of the resume and added some useless design. Worst of all she deleted the review that I posted about the service I received!
Here is her link - https://www.fiverr.com/elyssa.
Please stay away from this person.
Date of experience: October 19, 2015
Since the appearance of the promote gigs, they have taken jobs away from many people unless you pay a good amount in addition to the 20% that they keep of the profits. It's crazy...
Date of experience: September 15, 2023
I have ordered many gigs all turned fraudulent,, I recently ordered web traffic to my website and only after a few days the links to the traffic reports came up as fraud. Enough is enough with fiverr, they have to be shut down...
Date of experience: July 18, 2016
This was my first and pathetic experience with the site. I got in touch with a php developer ericmuchenah. I ordered a php web app which was critical to my business. However, at the time of delivery and much after that too, the freelancer was nowhere to be traced. No responses despite repeated requests. I met a dead end and wasted my time and money too. The refund of the cancelled order has to be used on fiverr only, and getting back to the bank account seems to be a long process. Don't have too much hopes with the site, I suggest.
Tip for consumers:
Beware of unprofessional freelancers on the site
Date of experience: July 24, 2018
This site is a sham. They don't care. My designer barely understood english and the process was horrible. She accepted no responsibility and could not do the job. After two weeks, I finally gave up and hired a designer in the USA. I paid in advance, only received about a third of the work that I paid for, and Fiverr would not do a blasted thing about it. They don't care. They just want to shut you up. I only lost $110, but far worse was seeing a company turn a blind eye to doing the right thing. They could have, but they chose not to. Stay away from these theives.
Date of experience: August 28, 2018
The buyers keep expecting mountains and days of work for five bucks, that the user only gets four of. I do doodles for money, and people continuously message me with piles of art they want done in super-realistic style with all forfeited copyright for profit, for four bucks...
Date of experience: June 21, 2013
Paid for the $5 campaign to advertise my business. The data I was given seemed unrealistic(17,000 clicks in one minute and then nothing else). I gave the a 2 star rating. I was begged to change, asked if I had a heart, told I was hurting their business. I did not change my rating so the fiver freelancer posted I was a rapist and fraudster all over my Facebook.
Date of experience: June 27, 2017
We paid three different people to have a logo done. You get what you pay for. One person we paid extra and they couldn't take the time to read our requirements. Meaning I said I was going to put it on an orange shirt so they used orange for a background. Can't use it. We asked for a stagecoach and got an amish buggy and a Cinderella Carriage. I don't mind paying for the job to be done right. However, I found their site hard to navigate and could not leave feedback easily or track the jobs we paid for. Great idea and concept. However, my experience was a complete waist of time and resources. Still need a logo.
Date of experience: November 25, 2015
To transfer about $150 from my fiverr account to my German bank account, I loose $7, because of transaction fee an a bad exchange rate. And that's a lot if you consider how little you get paid and how much time you invest to earn $7 with translating.
Date of experience: July 4, 2017
I used the site four times The first time was a good experience. The second I would rate as o. K. The third was horrible. That was when I learned there is no buyer support. Basically you and the seller go back and fourth for five days and then Fiver gives you a credit. I guess that is how the came up with the day. I tried a fourth time with my credit. Another o. K. Honestly, if it has to do with online marketing, it's a crap shoot with Fiver.
Date of experience: August 22, 2015
After disappointment with a seller on fiverr and how my order was delivered i contacted the fiverr support and was brushed off. I asked for a refund and was denied with no options. Horrible way to take care of a customer and not even try to make mends when all of the conversation was clearly stated and their support did nothing about it. Go to elance, they seem to be the most legit for a few more bux
Date of experience: April 21, 2015
Fiverr works great for small gigs where the provider has to put in only little effort to complete your gig. If something has to be developed from scratch then it is a bad fit for Fiverr. Even if the job is small. Learning how to do it well takes ******* hours. The measly pay of $5 to $50 per gig works for the provider only if he/she is reusing 95% of something they have already made or something that the provider is very familiar with.
Don't expect the provider to spend lot of time on gigs this cheap.
Date of experience: April 27, 2017
Fiver is not a website but a scam, gives no importance to sellers, we are nothing to them, i made a seller's account and without any reason they disabled my account after one month, and everytime i get the same reply that is obviously robo, you guys deserve less than one star, i wish i could give you less than one star...
A huge numbers of sellers has same issue regarding disabling of accounts, at least you should give a warning first or give us reason when we try to link
Date of experience: October 13, 2021
Fiverr scammed me out of $20 when a seller took my money and ran. They didn't deliver and Fiverr kept the money. Yet another candyfloss company based on shoddy ethics and VC backing. The internet stinks at times.
Date of experience: March 1, 2014
Traffic is an essential need for every website. I was really upset and discouraged when I was spending so much on marketing my website but lacked a good writer. I found an agent on fiverr.com (see here: https://www.fiverr.com/alexias44) who provides me with excellent content for my website. Now I blog with passion and joy because I know I have quality content for my audience. I have been using her writing services for sometimes now and she is the best so far.
Date of experience: August 22, 2017
I have never seen such system, i earn money there they keep holding it for days in the account, to be true, i did not like the system and i will not work from there anymore, i have done some research and there seems a few web site that fiverr alternatives: such as
https://www.isvarr.com
https://www.seoclerks.com
http://www.fiverup.com
You can choose any of them you like and i suggest you to also contact to them about their safety...
Date of experience: July 14, 2015
Fiverr is horrible. They have the worst support ever they will just take your earnings and will disable your withdraws... Stay away from fiverr... They also disable my account with $760 in there and now not replaying to any emails... I was buyer on the site. Fiverr SUCKS! STAY AWAY!
Date of experience: March 14, 2017
The bottom line, I paid $52 for nothing. After ten days and a dozen messages with the book cover provider, she gave me nothing! This person who lives in India, i_nishadutta sent me messages to one email account and when I tried to follow the link, all I got was an advertisement. She persisted in sending messages to that account even when I told her it didn't work. I asked her to simply send the jpg of the front cover to my correct email account and she refused. She told me to access my fiverr account in which I had placed the order. I doesn't exist, since fiverr is impossible to navigate! Worst, when I tried to complaint, using fiverr's own "complaint resolution" or "help" services, I could not find them. I believe they don't exist. Fiverr sucks! Don't waste your money.
Tip for consumers:
Fiverr is a horribly UNUSER friendly site. And the graphic artist I paid to do my book cover was snotty and uncooperative.
Date of experience: August 3, 2021
Horrible Experience. Customer Service is horrible. I sold my business so I no longer have my old phone number, email, or business credit card. I know my login and password but I don't have access to that information for the 2 step verification. I spoke to milo in customer service because I need an old logo from my account. He said I have to have the numbers to a credit card for a business I sold 3 years ago. Basically said tough luck and come back when I find it, even though it doest exist. Basically said to start all over. Ridiculous.
Date of experience: November 17, 2021
I have told sellers that their flyer designs have not met my vision. I have told them how to improve their result. I don't know if theyre doing anything to improve flyers and redeliver. I am unable to get a message through to fiverr " help " section - it keeps messaging " delivery has failed ". I cannot use the flyers i paid for in my business as they are without changes.
Tip for consumers:
look elsewhere. sellers overclaim their abilities and underdeliver.
Products used:
2 flyer designs.
Date of experience: July 5, 2021
Great premise. I really like this website but the only thing I think could be improved is the issue of sellers not providing the service purchased. I can't really figure out what would happen it the occurs. I do highly recommend this website as long as you purchase from highly rated sellers.
Date of experience: April 30, 2011
Fiverr is the world’s largest marketplace for creative and digital services, including graphic design, copywriting, voice overs, and music and film editing.
Fiverr is changing the way the world works together by giving entrepreneurs, freelancers, small businesses and even enterprises the resources they need to get things done.
