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    Fiverr

Fiverr

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Overview

Fiverr has a rating of 1.3 stars from 1,128 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Fiverr most frequently mention customer service, credit card, and low quality problems. Fiverr ranks 106th among Freelancing sites.

  • Service
    262
  • Value
    252
  • Shipping
    163
  • Returns
    191
  • Quality
    238

This company does not typically respond to reviews

Positive reviews (last 12 months): 0%
Positive
0
Neutral
0
Negative
37
View ratings trends
146
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How would you rate Fiverr?
Top Positive Review

“Fiverr gave me a refund when the seller was crooked”

Arthur H.
1/1/24

This review began as a 1 star, and I changed it to a 5 star. There is a deficiency in the Fiverr software that made me have to rewrite my complaint every time the seller responded. I thought that the seller had figured out the perfect system to make sure the review never reached Support. However, it did reach support, and support resolved the issue within a few hours after I made the complaint.

Date of experience: 1/1/24
See positive reviews
Top Critical Review

“The WORST FREELANCER SITE ON THE INTERNET”

Carlita S.
11/14/24

If I could leave minus100 starts I would. When you first sign up you are attacked by hundreds of scammers. Then when you do get a gig you discover this is the most horrendous freelancer site ever. The withhold your earnings for 2 weeks, then when you have to verify to release payment, there is a glitch and you didn't receive a verification code, you cannot wait a few minutes and do it again, instead they withhold the payment another 24 hours? They also deduct over 20 percent of your earnings, so if your payment is 130, you get 100 USD. They still have my payment and I cannot get it out. This site should be taken down.

Date of experience: 11/14/24
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Reviews (1,128)

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Reviews that mention popular keywords

customer service (162) customer support (100) credit card (42) support team (19) phone number (14)
Thumbnail of user dff4
Ohio
1 review
6 helpful votes
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May 2nd, 2017

I put an offer and specifically asked for examples of previous relevant work. Got 21 replies, 0/21 replies provided an example. WTF. I wasn't offering $5, I was offer an ongoing monthly contract worth hundreds to possibly thousands and not one person read the request properly. It was a short request too. No longer than this review.

Date of experience: May 2, 2017

Thumbnail of user aagamj
India
1 review
6 helpful votes
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May 22nd, 2018

Mostly because of buyers who want that someone work for them for free. They order first after getting the results they will just start the dispute as work not completed such that they get refund or either they will give the bad review.

Date of experience: May 22, 2018

Thumbnail of user shaung14
Germany
1 review
2 helpful votes
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July 4th, 2017

Had a freelancer put malicious code in my site. Either he or the unrecorded unrated WP plug-in he put in was full of malware my sites been offline for months and my business is literally in the drain now. Fiverr refuses to help more than a $10 credit, it's insane and they've ruined this business. Use upwork where they are vetted more thoroughly

Date of experience: July 4, 2017

Thumbnail of user lances29
California
3 reviews
7 helpful votes
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June 29th, 2017

I initiated a project with a seller on fiverr to design a company logo. The package included 3 revisions. After the 2nd revision the seller claimed the job was finished even though I did not approve what was delivered. I let the seller know he would be getting a bad review and credit card dispute if he didn't finish the job or refund my money. I gave him 5 business days to respond and didn't hear anything back until after I submitted a bad review and filed a complaint with fiverr. They sent me a generic response which had nothing to do with my situation. The seller begged and pleaded to have me change the review and promised to finish the job. After another 2 business days I filed a paypal dispute, at which point fiverr disabled my account which prevents me from communicating with them and the seller any further.

Tip for consumers:
Notice they have no refund policy, customer support line or chat.

Service
Value
Shipping
Returns
Quality

Date of experience: June 29, 2017

Thumbnail of user alc142
Canada
1 review
7 helpful votes
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November 29th, 2015

I would rate Fiveer as less than zero but they don't have that rating. We hired a supposed SEO expert for $250./month. Our phone all but stopped ringing. We asked him what he was doing; to supply a report. The report we finally got weeks later was a list of our key words with a note saying he did the work. We complained to Fiveer whose complaint department says we have to resolve it with their contractor. We ask over and over to refund our money as nothing was done but damage to our company. Round and round. Total fraud. We've had to hire a reputable SEO service to repair the work and actually do SEO activities. WARNING! RUN AWAY FROM FIVERR!

Date of experience: November 29, 2015

Thumbnail of user peterj23
Maine
1 review
3 helpful votes
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September 15th, 2013

I ordered a gig from alliemadison12, and she sent a bad video, so I asked her to fix it, and all she did was tell me it was fine "as you can see". I wrote a negative review as is my right, and Fiverr censored it twice now. There was no reason to do that. I told the truth, and used proper language, so I am posting my negative review here for Fiverr.

Date of experience: September 15, 2013

Thumbnail of user pitrashishm
Germany
1 review
6 helpful votes
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December 1st, 2015

If there had a zero, I would have given "0" rating to fiverr. It is such a website where buyers enjoy absolute freedom. If they please, they can pay you. If they don't, you have to provide them with quality work for free. Although, Fiverr takes charges from you, it is always in the side of your client. Clients can threaten you for giving a negative feedback and get more works from you for free at the end. If you complain to FIverr, they will refund the money to the clients without any verification and justification of your claim. I have lost at least $200 in total with my three works on fiverr.

Doing high budget work on fiverr is very risky. You may or may not get your money at the end of the work. Just work on FIverr and mail me at *******@gmail.com, if I am wrong.

Date of experience: December 1, 2015

Thumbnail of user notgivingu
Massachusetts
1 review
5 helpful votes
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March 31st, 2015

This service is horrible. Used it twice. One paper was late and the other i was nailed for plagerism! Got an F! Not to mention the guy was a frigin stalker... emailing me and trying to friend me on FB. Not cool! Look around dont use use this place!

Date of experience: March 31, 2015

Thumbnail of user beccyn
GB
1 review
5 helpful votes
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March 1st, 2017

I spent hours completing a high quality piece of work for a customer, and of the $20 charge, I was left with only $16 payment - which will be available to me in 14 days!

Fiverr charges users to cash out their accounts - so unless I order myself some gigs (giving them commission in the process), I will be charged commission to take out the money from the website.

So, charges, charges, and more charges. Plus a ridiculous amount of waiting time to be awarded the money I have worked hard for and EARNED.
AVOID!

Date of experience: March 1, 2017

Thumbnail of user dorisd4
New York
1 review
3 helpful votes
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April 9th, 2015

Fiverr smh. I will never use this site again. The sellers are rude and unprofessional. I have had sellers threaten me just for asking questions. Fiverr customer service is non existent, they never refund you your money. You might as well put your money in the toilet and Flush.

Date of experience: April 9, 2015

Thumbnail of user deann29
Canada
7 reviews
12 helpful votes
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November 19th, 2011

I've used Fiverr and it's a fairly low-risk site. You spend $5 and usually get what you paid for. However, the key issue is that you have to pay very close attention to what you're actually pay for since it may not be quite what you expect.
Always filter the fiverr by rating otherwise it's a crapshoot.
If you don't get what you've paid for, Fiverr kinda sucks because they leave you to settle the dispute on your own with the seller.

Date of experience: November 19, 2011

Thumbnail of user janetj56
Connecticut
1 review
4 helpful votes
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October 30th, 2017

I had told them what I wanted and the designs looked absolutely nothing like I asked. I said I wanted a gender neutral looking logo and they put hot pink and purple with what looked like a fox tail, I am a hair salon. Do not waste your money at all! 99designs.com is amazing! I wish I went with them from the beginning.

Date of experience: October 30, 2017

Thumbnail of user jamesm556
North Carolina
1 review
1 helpful vote
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January 1st, 2017

I lost $120 on this site from a gig where the designer scammed me. I won't go into detail, but in a nutshell, I paid $120 and expected a quality drawing. But what I got instead was something that looked like it was drawn by a 6 year old. Fiverr wouldn't give me my money back nor would the seller. NEVER. AGAIN.

Date of experience: January 1, 2017

Thumbnail of user giuliac4
Italy
1 review
3 helpful votes
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April 19th, 2018

The site is potentially interesting but there is no control by those offering the service. So I found myself paying for the construction of a website that 3 months after the deadline not only was not delivered to me but the one who was dealing with it has disappeared by deleting her account. I wastes so my time and money as well because the guy askd me to buy the adress of it. Fortunately, at least I was repaid by Fiverr for what I paid to them, even if the repayment procedure is not at all immediate.

Date of experience: April 19, 2018

Thumbnail of user dagmarw
New Jersey
4 reviews
7 helpful votes
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June 3rd, 2017

I hired an editor to format and edit my kindle word book. It was cheap, $55- for 90 pages! She did a perfect job! Then I hired a vendor to format it to kindle for $15-. It was great! Look for vendors with good reviews since only legit users can review.

Date of experience: June 3, 2017

Thumbnail of user martino96
California
3 reviews
12 helpful votes
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March 14th, 2015

What a scam! John134 via Kickstarter (Fiverr.com) wants you to pay money, but get nothing in return. During the beginning, when it is most important to get the crowdfunding campaign off the ground, this paid "assistance" sits back and does nothing. Then it promises to put you in touch with "followers" two weeks later, when it is too late. In the meantime, it suggests that you to pay more money to get additional assistance.

Tip for consumers:
Don't contribute money to Fiverr.com

Service
Value
Shipping
Returns
Quality

Date of experience: March 14, 2015

Thumbnail of user fiverrisbadv
Israel
1 review
0 helpful votes
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December 25th, 2022

One of the worst sites to buy in the internet,
I have got scammed and were charged way more than what i supposed to. The management is absolute garbage and are greedy for money. $#*! that site and i am never buying again.

Tip for consumers:
Never buy from it.

Products used:
Logos banners, discord servers, intros

Service
Value
Shipping
Returns
Quality

Date of experience: December 25, 2022

Thumbnail of user jodiw20
Delaware
2 reviews
5 helpful votes
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June 27th, 2018

I paid $225.75 for design work. It was never completed. Fiverr even allowed for the cancellation of the order. Fiverr has not refunded the money to me. I requested several times. They ignored me. So I disputed via paypal. Now they claim I am going against the TOS, and are refusing to refund the money. They demand I shut down my dispute with paypal, and they will be willing to help me then. I am not falling for that scam. If I shut down the dispute with paypal, they will just keep the money and I will have no recourse.

Steer clear from this company. You get NOTHING in return for your payment.

Date of experience: June 27, 2018

Thumbnail of user amandah175
South Dakota
1 review
2 helpful votes
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October 23rd, 2017

I was trying to get a logo and business cards made with her because I loved her style. But being new to this process and the app I apparently ordered them in the wrong order or the wrong thing and she was extremely rude and demeaning! I wouldn't suggest her at all based on her customer service skills!

Here is an example of what she sent me...

Don't know why it was difficult for you to simply place order on my logo design gig instead of business card gig just be clear do you want logo or a business card I hope it's clear to understand what is logo and what is a business card, if you want logo then place order first on the logo gig.

Thanks

Date of experience: October 23, 2017

Thumbnail of user lindad256
California
2 reviews
6 helpful votes
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June 14th, 2023

I had been working deligently on my SEO work for my website myself and was doing pretty well. Then everything went sideways when I tried several "SEO" people on fiverr. I mean my rankings actually went DOWN! They did black hat SEO and could have gotten my website delisted off of Google! Complete waste of money. I also tried them for a logo and as it tuned out, the same logo had already been used by another company when I searched the trademark database. Fiverr is full of the lowest quality workers that have no real skills except for that they give themselves a title. It's full of beginners with no education nor qualifications. Fiverr accepts everyone and at any age and they don't care if someone is qualified or not. They don't check anything; anyone can give her or himself a title of whatever they want. The only thing Fiverr cares about is making money off of a bunch of stupid people, buyers and sellers, lured by super cheap prices. Sorry! But yes, I was one of the stupid buyers, many times over and each time I got crap. Yes, like you, I was lured by super cheap prices; but then I ended up being the real loser because I got nothing of value in return. It's like throwing money out the window and watching it float around and fly away. It's complete bologna. Complete waste of time and money.
Fiverr is low-no quality work.
(I uploaded one of my receipts to prove that this is a real review).

Tip for consumers:
Fiverr is a scammy site.

Service
Value
Shipping
Returns
Quality

Date of experience: June 14, 2023

Thumbnail of user alexanderf63
Norway
4 reviews
10 helpful votes
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November 9th, 2018

They suspend your account at the drop of a hat and rarely if EVER
Explain to you why. It just stops working. I have spent my own money on
Services from Sellers and my account was suspended, I never got a credit
Or a refund and I never got a response to my support ticket as to why
It was suspended. Fiverr does not care about buyers, they only care
About their sellers selling any piece of junk they want. Beware!

Date of experience: November 9, 2018

Thumbnail of user noellem3
Florida
1 review
8 helpful votes
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October 11th, 2015

Do not use this site and do not use Revlec, an alleged seller with purportedly perfect ratings. I custom ordered a $500 "gig." After waiting 20 days, the gig was due. Revlec simply ignored me. Per the terms of the site, which I am disputing, I can only receive a credit for services. I cannot wait another 20 days and can't even leave feedback for the scam seller, because they are permitted to unilaterally cancel. Also, if you look carefully, sellers are leaving feedback for one another to inflate ratings. Fiverr needs to get ready for their class action lawsuit and Revlac better not answer the door-it will be the process server! Warn your friends and family not to use this site.

Date of experience: October 11, 2015

Thumbnail of user gagans4
India
4 reviews
13 helpful votes
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January 4th, 2018

This is my First time at Fiverr. I have done atleast 10 projects at Free-Lancer. Freelancers there know their work. I do not see the same here. Unfortunately a seller at Fiverr with rating 5 made a very poor Gig with basic mistakes in photoshopping which even a novice could figure out. To add to the issues their support staff is not even willing to intervene. Seller took 40 days instead of 3 and the Gig is still poor quality. Hail fiverr.

Tip for consumers:
Poor Gig's done by sellers. Novices get 5 star ratings and work on your projects.

Service
Value
Shipping
Returns
Quality

Date of experience: January 4, 2018

Thumbnail of user tiegg
Texas
1 review
3 helpful votes
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November 13th, 2015

I hired an article writer to increase content. Frankly, I don't have the time to do it myself. I went to Fiverr and shared with the author the information I would like included in the post. All the author did was find a similar article and place it in fee spinning software. It was obvious because the specific details I told the individual to include were missing. I would have been fair ( not that I would still buy) if she stated she was just going to place another article in spinning software, but she didn't state that.

Date of experience: November 13, 2015

Thumbnail of user michaelh1184
Nevada
1 review
2 helpful votes
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November 8th, 2018

Garbage company doesn't care about users and it doesn't care about it's freelance sellers on the site. Banning users and not issuing an actual refund but credit to their site as if I'd ever plan on using it again.

Date of experience: November 8, 2018

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From the business

Fiverr is the world’s largest marketplace for creative and digital services, including graphic design, copywriting, voice overs, and music and film editing.
Fiverr is changing the way the world works together by giving entrepreneurs, freelancers, small businesses and even enterprises the resources they need to get things done.

Company Representative

Thumbnail of user anastasiat7
Anastasia T.
Typically does not respond to reviews

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