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    Fiverr

Fiverr

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Overview

Fiverr has a rating of 1.3 stars from 1,127 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Fiverr most frequently mention customer service, credit card, and low quality problems. Fiverr ranks 107th among Freelancing sites.

  • Service
    261
  • Value
    251
  • Shipping
    162
  • Returns
    190
  • Quality
    237

This company does not typically respond to reviews

Positive reviews (last 12 months): 2.6%
Positive
1
Neutral
0
Negative
38
View ratings trends
146
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How would you rate Fiverr?
Top Positive Review

“Fiverr gave me a refund when the seller was crooked”

Arthur H.
1/1/24

This review began as a 1 star, and I changed it to a 5 star. There is a deficiency in the Fiverr software that made me have to rewrite my complaint every time the seller responded. I thought that the seller had figured out the perfect system to make sure the review never reached Support. However, it did reach support, and support resolved the issue within a few hours after I made the complaint.

Date of experience: 1/1/24
See positive reviews
Top Critical Review

“Mike Oliver Pakistan”

New Y.
10/28/24

I hired Mike Oliver from Pakistan on 9/14 with the agreement the work would be done in 10 days. He tricked me into pre-paying by telling me he would be my personal designer so I paid him and he has never done the work. He is a scam artist do not hire him. Fiverr has no actual customer service available, only AI. I have sent countless emails that have gone largely unanswered.

Date of experience: 10/28/24
See critical reviews

Reviews (1,127)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (162) customer support (100) credit card (42) support team (19) phone number (14)
Thumbnail of user kirkw10
Colorado
3 reviews
3 helpful votes
  • Send Message
December 30th, 2023

I am unable to see my order or the artwork from the graphic artist. I submitted a support ticket and when I click on the link provided, I get a message saying "Oops! Page does not exist". LOL! I only spent $13 so it is no huge loss but it did cost me some time. Find a different service and save yourself some headache.

Products used:
Graphic artist

Service
Value
Shipping
Returns
Quality

Date of experience: December 30, 2023

Thumbnail of user alextkachev962
Canada
3 reviews
3 helpful votes
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January 9th, 2024
• Updated review

Upon requesting order from seller. Seller delivered as promised but soon after week nothing work. I placed positive review and so on for seller. But had to cancel order in one week. Entire platform service is a scam. I tried contacting them no answer. I called my card they replied and blocked payment transaction. Now fiverr wants money anyway. They overcharged me 600$ for a service that they did not provide. For a review that is falsified as of now. But the moment I signed out fiverr ban me. Stating that email was sent out explaining what happened. No email was sent to me.
If I give a chance I would shut them down permanently. No star for this company. Stay away and don't even bother using this scam platform

Tip for consumers:
Horrible experience only.

Products used:
Online platform.

Date of experience: January 9, 2024

Wound not recommend.
December 9th, 2023
• Previous review

I would not even give star.
Over priced.
Over egocentered.
And simply put not a good platform with to many rules and regulations that make only sense for the corporation greed.
I deleted my account and now I can't even start new one.
Glad I am no longer with them.

Service
Value
Shipping
Returns
Quality

Date of experience: December 9, 2023

Thumbnail of user thestore.choice
AE
1 review
2 helpful votes
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January 4th, 2024

I have placed an order with them and they disabled my account and withheld my funds for 90 days.

I thought that it might be that i used some phrase or something that's wrong according to the fiverr policy.

Then i placed a second order using another account and again the same thing happened even though i was very careful because of my first bitter experience. I never did anything wrong.

It is the worst experience and i just quit and am thinking now about using other platforms.

Highly recommend not to trust them whenever they want will disable the account.

Highly recommend not to use your worst services.

Date of experience: January 4, 2024

Thumbnail of user nicoe7
California
1 review
1 helpful vote
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February 17th, 2024

Unfortunately, fiverr deletes negative reviews on TrustPilot so I am posting it here:

---

I had quite an unfortunate experience with Fiverr's invoicing system. When preparing my tax documents for the year 2023, I noticed that Fiverr had not issued any of my invoices. Upon reaching out to them, I was informed that these invoices were deleted and are no longer available.

This was a shocking revelation, as it directly contradicts the legal requirements concerning financial documentation. I promptly addressed their non-compliance, only to be met with silence. My subsequent emails have gone unanswered, leaving me in a precarious situation with the tax office.

Now, I am in the process of gathering all email communication to substantiate my expenses, a task that is both frustrating and time-consuming. This incident has made it clear that Fiverr's services may not be reliable for business purposes, particularly for those who place importance on maintaining accurate financial records.

To anyone considering using Fiverr for their business needs, please be forewarned - you may face difficulties in securing your invoices. This lack of support and disregard for legal protocols is not only disappointing but also detrimental to the seamless operation of any business.

Products used:
Upwork

Service
Value
Shipping
Returns
Quality

Date of experience: February 17, 2024

Thumbnail of user michaeld622
Illinois
2 reviews
10 helpful votes
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November 19th, 2023

Nearly every single "illustrator" I have dealt with on this deceitful platform was a scam artists, who lies to everyone who contacts them. They pretend to be artists and illustrators but what they actually do is use photoshop to cobble together art they steal online and foist it off as original work. They are all liars! It's dangerous, fraudulent and can get you, the buyer, in serious trouble. It is astonishing and unconscionable that they 1) are allowed to do this and 2) make money form it all. It's very sad. This website should be sued and shut down, in my opinion.
Stay away. Stay very far away. You've been warned.

Products used:
Freelance Illustrators

Service
Value
Quality

Date of experience: November 19, 2023

Thumbnail of user johnnyd364
Oregon
1 review
2 helpful votes
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December 20th, 2023

Fiverr is forcing me to work with an unqualified seller on my project! I don't have the time to teach this seller! Fiverr dont care about their customers only their own profits! I would not recommend i would use other platforms instead! Unethical!

Date of experience: December 20, 2023

Thumbnail of user upmaa
Netherlands
2 reviews
11 helpful votes
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July 23rd, 2022

Fiverr is interesting website for me, but I had bad experience to make a gig and through that, getting valid and genuine customers. It is so awkward and hard thing for non-technical people to get work from another country or other people.

It is really annoying when you are spending enough time but never earn a single penny after 15 days with Fiver!

Here I'm attaching the fake fiverr+ Facebook profile, I ordered him and pay money in advance, he also looted other people including me. Please report this person and mark spam to his mobile number.

Service
Value
Shipping
Returns
Quality

Date of experience: July 23, 2022

Thumbnail of user steddies
California
3 reviews
1 helpful vote
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December 23rd, 2023

Horrible experience with Fiverr. Not only was the quality of the work delivered poor, but the customer service representatives hide behind little-publicized policies that limit how much time you have to either request a refund or leave a review.

I actually tried giving my Fiverr seller a chance because she seemed to be trying, but she was obviously incapable of delivering what she had committed and clearly did not possess the skills she advertised.

I actually have a much bigger isssue with Fiverr as a company - sponging money from buyers and providing little in terms of customer service - than I do with the Fiverrs I've worked with.

Tip for consumers:
Terrible company. I'd highly recommend using one of the other gig job providers.

Products used:
Hired a Fiverr

Service
Value
Shipping
Returns
Quality

Date of experience: December 23, 2023

Thumbnail of user saran55
Arizona
1 review
3 helpful votes
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October 16th, 2016

This site is a complete waste of time! I wasted 3 weeks and went through three designers only to keep finding out that they were taking images from shutterstock.com and passing them off as their "custom" work. They literally sent the exact image from shutterstock! And yes, I bought the premium package!

Service
Value
Shipping
Returns
Quality

Date of experience: October 16, 2016

Thumbnail of user kristinc320
Nebraska
1 review
5 helpful votes
  • Send Message
January 12th, 2022
Verified purchase

This is a scam... They send you templates and information from other companies, miss deadlines and give you useless data pulled out of the sky. I had top write the whole thing on my own, So unprofessional you cannot even speak to anyone. Do not use this company. I am asking for my money back.

Date of experience: January 12, 2022

Thumbnail of user ashleys1027
Canada
1 review
5 helpful votes
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May 9th, 2021

This platform is just for earning money. There is no customer support email, chat, phone. Nothing. It is ridiculous.

There is no way to contact the customer service department. I've never had a worse freelancer experience. I was duped by a seller. I reported him, and Fiverr surprised me by issuing an alert.
I attempted to understand why they would send such an email without taking into account our chat background, but there was no way to contact their customer service help desk.

I'm no longer working with them, and I'll be closing my account after eliminating all payment methods.

Date of experience: May 9, 2021

Thumbnail of user rayf284
New York
1 review
15 helpful votes
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May 9th, 2021

It's one thing having bad sellers on this website (which is not fiverr.com's fault)
But another disaster for fiverr's customer service and quality control not being helpful when things go wrong. All I wanted to do is to leave a bad review to the seller of my bad experience and Fiverr wont allow although they made their nice commission in between. IF this site doesn't help BUYERS of services who do they help? Without buyers you don't exist Fiverr.
For those of you who want to use this service please use Upwork.com instead.

Tip for consumers:
DO NOT USE IT.
Go for upwork.com instead guys! the few bucks you will spend more will actually get you the right stuff and great customer service.

Products used:
graphic design

Service
Returns
Quality

Date of experience: May 9, 2021

Thumbnail of user maggiea99
Minnesota
1 review
15 helpful votes
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July 29th, 2021

Hired for a logo design. Every single "concept" provided to me was an exact copy from either an inspiration photo I provided or from elsewhere online (thank you, Google Image Search). I don't care what country you live in, or what language you speak. I DO care that you feel taking someone's work and passing it off as your own is acceptable. Absolutely not recommended.

Date of experience: July 29, 2021

Thumbnail of user derrickj27
Kenya
5 reviews
13 helpful votes
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December 31st, 2018

It can be a good site for making money or purchasing a service. But the rate at which they disable account without investigation sucks. One minute you are a top seller, the next minute your account is permanently disabled. The cry is both for buyers and sellers, and do not even do conclusive investigations on any issue.
They ought to do better, other freelance websites are becoming more attractive now

Date of experience: December 31, 2018

Thumbnail of user naseemr5
Nevada
1 review
1 helpful vote
  • Send Message
October 30th, 2023

Don't read the reviews! They only keep the good ones. Stay away from fiverr at all cost!

No matter how much you try to resolve the issue you can not because fiverr is a company registered overseas! Run away!

Tip for consumers:
No

Products used:
Marketing, web design.

Service
Value
Shipping
Returns
Quality

Date of experience: October 30, 2023

Thumbnail of user marks547
Nigeria
1 review
2 helpful votes
  • Send Message
September 28th, 2017

My account was blocked when I tried complaining about an order cancelled 2 months after being marked as completed. They told me to refund the money. I was a great seller, giving customers great service (check the amounts in the photo). They found a non-existent reason to block my account and later blocked my access to Customer Support the same day. Fiverr is really a scam. Please don't use it.

Tip for consumers:
Please don't use Fiverr. You'd likely regret it. Don't believe me? No problem.

Date of experience: September 28, 2017

Thumbnail of user zaynabm2
GB
1 review
5 helpful votes
  • Send Message
June 16th, 2022

I contracted one the seller to improve my website However I'm concerned because our website is no longer visible on Google or anywhere else. My google developer has asked me to give her half of the money by PayPal instead of paying Fiverr.

She's ignoring me and not answering any of my messages.

We are really worried, has any ideas how we can get our website back.

Date of experience: June 16, 2022

Thumbnail of user franciss151
Florida
1 review
15 helpful votes
  • Send Message
March 19th, 2021
Verified purchase

I've tried fiverr a few times and the experience has been exact the same fiverr clearly hires unprofessional people that can't find work and fiverr provides support fiverr earns money the seller too and the buyer looses money and time no protection to the seller this is a true rip off, attached a picture where you'll see 42 messages back and forth with fiverr for them to end up saying sorry you lost your money...

Date of experience: March 19, 2021

Thumbnail of user chandrashekharp1
India
1 review
1 helpful vote
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January 26th, 2022

**I paid Rs **₹8,186.97 for an order which was never executed. The refund I received is only Rs 5575. 68. What happened to Rs 2611. 29, almost USD 35? Is it the Fiverr fees through the seller for the cheating client?
Almost all the reviews of sellers are purchased systematically making reverse payments.

Tip for consumers:
Don't believe the reviews of sellers, they are all purchased. Don't pay in advance. Confirm job details and delivery time. The best is avoid Fiverr

Products used:
Formatting books for KDP Amazon
Almost all the reviews of sellers are purchased systematically making reverse payments.

Service
Value
Shipping
Quality

Date of experience: January 26, 2022

Thumbnail of user michaela3175
GB
3 reviews
3 helpful votes
  • Send Message
July 25th, 2021

In a nutshell They are thieves! Seller produced lousy work and revisions were worse, resolution request was obviously going to go in favour of the seller as they have a financial interest in them after seller refused cancellation.
Fiverr were only interested in supporting the seller and his artistic opinions, even admitting to me they are not qualified in music or producing. The seller butchered a beautiful song which I was to cover. Fiverr refused to get my hard worked for money back, £361 to be precise.
In my opinion I would stay clear of fiverr when you run in to creative problems with a Narcissistic seller, fiverr has their back all the way. You don't have a say when it all goes south and their interest in making their money through the seller far exceeds your customer rights. You'll end up exhausted, depressed and going around in circles until you buckle. In essence. You've lost your money and have no choice but to accept it!
Give them a miss. Stay clear of Fiverr.

Tip for consumers:
Avoid Fiverr!

Products used:
forced to purchase

Service
Value
Shipping
Returns
Quality

Date of experience: July 25, 2021

Thumbnail of user justinb1197
Indiana
1 review
5 helpful votes
  • Send Message
July 19th, 2022
Verified purchase

Everything I have ever received has either been poor quality or a direct rip-off that could get your business in legal trouble. Fiverr customer support will do nothing to help either. I guess you get what you pay for...
Save yourself a headache and money and pay a bit more for a better freelance elsewhere.

Tip for consumers:
Avoid Fiverr and pay more for an actual logo from another freelance site

Products used:
Fiverr Logo Maker

Service
Value
Shipping
Returns
Quality

Date of experience: July 19, 2022

Thumbnail of user illya.ermoloff
Ireland
1 review
6 helpful votes
  • Send Message
October 14th, 2023

Set up a seller account for web design and graphic design, spent like 3 hours creating gigs and researching, even started receiving orders and messages the same day, but on the next morning - banned. Tech support refuses to elaborate on the reason, only say that the decision is final and irreversible.
The platform might be fine if you are a buyer, sure, but if you plan to sell your services - don't use it, there are more new-user-friendly platforms out there.

Service
Value
Shipping
Returns
Quality

Date of experience: October 14, 2023

Thumbnail of user cecem26
Iowa
1 review
2 helpful votes
  • Send Message
October 29th, 2023

She did not do the illustrations with proper grammar or spelling! She disappeared and never responded to messages for several days even though you can see that she is online! When she finally responded she tried charging me $280 for edits to correct spelling and facial expressions that she should have done correct from the beginning and the work was suppose to come with unlimited edits!

Do not use her she is a scam

Tip for consumers:
Do not get scammed out of hundreds of dollars

Products used:
Illustrations

Service
Value
Quality

Date of experience: October 29, 2023

Thumbnail of user felixr128
Spain
1 review
5 helpful votes
  • Send Message
February 14th, 2022
Verified purchase

The billing system is very rigid, you need to enter the right billing info from the beginning which is not clearly stated unless you contract service, and then it is too late. And you will never be able to change the old billing information. So you just lose your money using this page.
As usually, you can find low-quality work where they send very nice work in the test picture and then for the rest is just a low-quality one.

Service
Value
Shipping
Returns
Quality

Date of experience: February 14, 2022

Thumbnail of user obaidulk
Bangladesh
2 reviews
4 helpful votes
  • Send Message
April 29th, 2020

This is the easiest way to get project done. Outsourcing your weakness can save you and your company a lot of valuable time and help you focus on your strengths. The pricing is super reasonable considering there are people from all over the world competing for your money / attention. You can build long term relationships and get pricing down if you continue to work with sellers.

Date of experience: April 28, 2020

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From the business

Fiverr is the world’s largest marketplace for creative and digital services, including graphic design, copywriting, voice overs, and music and film editing.
Fiverr is changing the way the world works together by giving entrepreneurs, freelancers, small businesses and even enterprises the resources they need to get things done.

Company Representative

Thumbnail of user anastasiat7
Anastasia T.
Typically does not respond to reviews

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