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FiverrReviews 1,140

1.3

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Fiverr Reviews Summary

The company has garnered a mixed reputation, with some customers appreciating the affordability and variety of services available, as well as the potential for building long-term relationships with freelancers. However, significant concerns dominate the feedback, particularly regarding delayed payments, unresponsive customer support, and a perceived lack of accountability for both sellers and buyers. Many users express frustration over unresolved disputes and the platform's failure to ensure transparency and quality among its freelancers. This highlights a critical need for improved customer service and stricter oversight to enhance user trust and satisfaction.

This summary is generated by AI, based on text from customer reviews

service
286
value
275
shipping
181
returns
212
quality
261
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Australia
1 review
2 helpful votes
Follow Rob T.
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After an appallingly bad vocal recording this site still hasn't managed any meaningful dialogue nor a refund. Truly a ship of fools.

Date of experience: April 26, 2018
Malaysia
2 reviews
8 helpful votes
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Has improved
April 20, 2018

Fiverr to me has improved alot during the past year in terms of banning sellers. Etc I will recommend to anyone now. Especially sellers.

Date of experience: April 20, 2018
Italy
1 review
3 helpful votes
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It wastes time
April 19, 2018

The site is potentially interesting but there is no control by those offering the service. So I found myself paying for the construction of a website that 3 months after the deadline not only was not delivered to me but the one who was dealing with it has disappeared by deleting her account. I wastes so my time and money as well because the guy askd me to buy the adress of it. Fortunately, at least I was repaid by Fiverr for what I paid to them, even if the repayment procedure is not at all immediate.

Date of experience: April 19, 2018
South Carolina
1 review
5 helpful votes
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The quality of my logo design was LAUGHABLE. A kindergarten class with a bucket of fingerpaint could have designed a better logo. I found the font used on a website that stated not for commercial use without paying for a license and the graphic was an absolute joke. It only takes one negative experience to lose a customer forever. Fiverr needs to have these "graphic designers" submit a resume and ORIGINAL work done. The portfolio I viewed was NOT the designer's work. There is no way. I don't leave reviews often but when something is THIS bad, I feel compelled to keep others away from nonsense. Now I'm out 42 bucks.

Date of experience: April 14, 2018
NL
1 review
4 helpful votes
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"Due to high demand, there is currently a wait time of 8-10 weeks for an invoice. Your patience is appreciated while we create your personalized invoice, and we'll attach it with our reply to this message as soon as it's ready."

A high demand for businesses that want an invoice. What lousy excuse it that, providing an invoice is a legal requirement. I rather think they're working in a shady business with tax avoidance schemes.

Date of experience: April 13, 2018
Florida
1 review
2 helpful votes
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This site is a rip off. Very hard to explain what you are really looking of and then they tell you that you have to pay 5.00 extra per revision. They charge you for everything and the end result is still no good. Don't waste your money and look for a local graphic designer that you can actually speak in person or over the phone.

Date of experience: April 6, 2018
California
1 review
5 helpful votes
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Fiverr is the worst if you are looking for freelancer to do some digital work for you.
1-The site is setup in a deceiving way, what you see is not what you get... things turn out to be even worst when trying to deal with the freelancers or the Fiverr staff.
2-Not very good sellers there either... you find the odd good one there but in general they go with the way the site is setup to fool you into paying more.

My advice: DO NOT USE FIVERR.

Date of experience: April 6, 2018
Canada
3 reviews
15 helpful votes
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If you can't bother to invest in something you won't end up appreciating it. Do your homework, hire a professional... the fact that these sites exist is gross.

Date of experience: April 4, 2018
Washington
1 review
4 helpful votes
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I found a "gig" that was modern vintage provided a bunch of information and photos etc. what I got was some really hokey work. Although it's listed as guaranteed, in the end you will pay a lot more having to dole out to various "gig" designers to find one that actually delivers the quality of work they show esp. Since you have to pay upfront. Fiverr doesn't honor guarantees unless seller doesn't deliver. This whole thing is a scam.

Date of experience: April 2, 2018
Georgia
1 review
12 helpful votes
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After you deliver your work, a buyer can state that they are "unsatisfied" and keep whatever work you did for them. When this happened to me, I reached out to support, showed them the hours of work I'd done and the final product which had already exceeded requirements for the gig & they did nothing. I've brought in thousands $$ from the site (meaning they've made a bunch of money off that), and have only ever received 5-star reviews prior to this buyer, yet Fiverr still sided with the con artist. Super disappointed & no longer selling on the site.

Date of experience: March 27, 2018
Spain
1 review
5 helpful votes
Follow Bo P.
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If you want to waste you time, contact Fiverr Helpless Center and wait forever for automated pre-written answer that do nothing to your issue.

If you want to encounter horrible clients who would harass you for free work or unreasonable work, because they can threaten you with "1 star review" if you don´t deliver or complete their ridiculous "favors", try register with Fiverr.

If you are being a freelancer for fun, this is your place as you will get 1 order in every 5-6 months if you are lucky.

No seller or buyer takes their business to this horrible place because
- Outdated web design. Ugly.
- Impractical gig and pricing plan system.
- Pre-made review. Automated reply from the staff
- Helpless support team.

Good luck

Date of experience: March 23, 2018
TW
2 reviews
5 helpful votes
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Complain here is useless.

I'd share a way to kill fiverr here.
I've noticed that Fiverr.com sent me a lot of spam emails. The best way to kill fiverr is put all of their emails as spam at a time.

When the complain rates increase, fiverr.com will have trouble to send anyone email.

Date of experience: March 22, 2018
California
1 review
4 helpful votes
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Fiverr conned me out of $475, delivered zero. Now that scam wants me to send $250 more in order to refund me $100... absurd!

Fiverr support could care less and only support their sellers,

Date of experience: March 18, 2018
New York
1 review
3 helpful votes
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This website is terrible the services I provided were logo design and yelp business page management. As a freelancer as well as entrepreneur In the real estate industry I understand the lengths people will go to eliminate their competition. My gig for logo creation was flagged for copyright infringement. My gig was outperforming others who had a similar gig running and I noticed I passed up the number one seller for logo creation. All the photos I had posted for my gig were my own logos for my own personal real estate brokerage with my watermark on them.
I reached out to support after seeing my account was permanently disabled with my website link to my real estate brokerage showing that the content I posted was rightfully mine and they said they couldnt do anything and that a third party flagged it. I asked for them to provide me proof that my content was copyrighted infringement and they said they are not obligated to provide proof. It is very clear the other freelancer I passed up reported me for BS reasons so she could get business.It seems the longer youre on that site the more of an advantage you have so much for free enterprise.

Date of experience: March 18, 2018
Massachusetts
1 review
3 helpful votes
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A lot of the reviews here are bad because satisfied people are less likely to leave reviews. Fiverr makes it possible for me to make a full-time income ghostwriting from home. Most of the buyers are great. The site is easy to use and I have a consistent stream of business. They could use a better vetting system. There are a lot of people who are unqualified in my category. They're easy to spot though. Just look for grammatical and spelling errors in their gig description. Also, always reverse image search their profile pic to see if it's a random stock image.
If you take the time to search through sellers, you can get a really great value. I recommend always starting with small $5 or $10 gigs first before jumping into big projects, and if you buy writing, make sure to manually type the content into both grammerly's plagiarism checker and copyscape. Some sneaks do some fancy coding tricks to make stolen content pass copyscape, so if you copy/paste it will pass.
All of that might sound pretty scary, but you have to understand it's just a platform. The sellers don't work for Fiverr, they're just using Fiverr as a platform. There are sneaks and crooks everywhere. But you can also find some awesome sellers who do great work at a great value.
Also keep in mind that if you're being very stingy and expecting hours worth of work for $5 then you are much more likely to get an unscrupulous seller.

Date of experience: March 16, 2018
Australia
1 review
4 helpful votes
Follow David D.
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AVOID.

Communication and understanding of the english language made it difficult to work with the freelancer as they didnt understand requests well at all.
A small change would take about 3 revisions to get it right.

Once you as a buyer leave feedback, the buyer can see it and rate you according to the feedback.
At least on other sites both parties leave reviews prior to seeing the others review.

Customer Support was less than helpful about removing a bad review I got after giving a 2 start review on communication.

Date of experience: March 11, 2018
GB
1 review
6 helpful votes
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Fiverr is Deceitful
March 11, 2018

DECEITFUL. Graphic Design Seller Leenjay was highly immature & unprofessional - he made an agreement, then deleted work without my consent & didn't refund payment for my child's birthday gift. This behaviour was encouraged by the alleged 'Customer Support Advisors'.
I WOULDNT even recommend this service to my enemy!
'Working'with this seller/Fiverr was an absolute nightmare!

Date of experience: March 11, 2018
Norway
1 review
6 helpful votes
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There was absolutely zero interest from fiverr when I reported 100% clearly fake likes, reposts and comments. I ordred REAL plays, from a so called top rated seller.
The seller was agressive when I pointed out the facts, and refused to refund. If you wish to boost your soundcloud views and plays, without caring about the fake accounts that were used to go ahead and complete them, then I recommend this service.
The sad part is that I used one of the sellers with the highest ratings, and that fiverr wouldn't even take the 3 minutes required to check my soundcloud track, to see the evidence of it. Never, ever, ever again!

Date of experience: March 10, 2018
Bulgaria
1 review
10 helpful votes
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Unacceptable
March 10, 2018

Terrible experience as a seller. They always had problems with the description of the gig, the gig's category and there wasn't even a category for photo editing and correction. My gig was 3 times under review by the staff and on the 4th, it was removed by them.

Date of experience: March 10, 2018
India
2 reviews
11 helpful votes
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Buyers ask I phone in the cost of Korean phone. They doesn't know the value of work and they never try to understand.

Fiverr eats 20% sellers money happily without any customer services.

Date of experience: March 10, 2018

From the business

Fiverr is the world’s largest marketplace for creative and digital services, including graphic design, copywriting, voice overs, and music and film editing.
Fiverr is changing the way the world works together by giving entrepreneurs, freelancers, small businesses and even enterprises the resources they need to get things done.


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