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    Fiverr

Fiverr

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Overview

Fiverr has a rating of 1.3 stars from 1,128 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Fiverr most frequently mention customer service, credit card, and low quality problems. Fiverr ranks 106th among Freelancing sites.

  • Service
    262
  • Value
    252
  • Shipping
    163
  • Returns
    191
  • Quality
    238

This company does not typically respond to reviews

Positive reviews (last 12 months): 0%
Positive
0
Neutral
0
Negative
37
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How would you rate Fiverr?
Top Positive Review

“Fiverr gave me a refund when the seller was crooked”

Arthur H.
1/1/24

This review began as a 1 star, and I changed it to a 5 star. There is a deficiency in the Fiverr software that made me have to rewrite my complaint every time the seller responded. I thought that the seller had figured out the perfect system to make sure the review never reached Support. However, it did reach support, and support resolved the issue within a few hours after I made the complaint.

Date of experience: 1/1/24
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Top Critical Review

“The WORST FREELANCER SITE ON THE INTERNET”

Carlita S.
11/14/24

If I could leave minus100 starts I would. When you first sign up you are attacked by hundreds of scammers. Then when you do get a gig you discover this is the most horrendous freelancer site ever. The withhold your earnings for 2 weeks, then when you have to verify to release payment, there is a glitch and you didn't receive a verification code, you cannot wait a few minutes and do it again, instead they withhold the payment another 24 hours? They also deduct over 20 percent of your earnings, so if your payment is 130, you get 100 USD. They still have my payment and I cannot get it out. This site should be taken down.

Date of experience: 11/14/24
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Reviews (1,128)

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Reviews that mention popular keywords

customer service (162) customer support (100) credit card (42) support team (19) phone number (14)
Thumbnail of user donnas78
Donna S.
Pennsylvania
1 review
6 helpful votes
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August 4th, 2015

TOTALLY BOGUS. COMPLETE BS. At least if you drop $5 on the street, somebody worthy of it will benefit. Not these liars, theives, and for all intents and purposes, criminals. Trust no one on this site. Seriously profitable scam they have going on. Sickening.

Date of experience: August 4, 2015

Thumbnail of user sherwinl
California
1 review
4 helpful votes
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November 16th, 2015

I recently had logos made at fiverr. After the seller sent me the logos, he went missing in action. It's as if he took down his profile and went dark. So I contacted customer service to let them know that I could not find my seller, and that he has not sent me the source file (which I paid extra for).
My transaction was automatically marked as complete- even though the seller did not send me source file. I complained to customer service, and they told me that transactions are automatically marked completed in 3 days, whether or not they are actually complete. So, reaching out to customer service to tell them your order is incomplete is not enough proof that your order is incomplete. You have to press the freaking button within 3 days. Waste of time and money. Should have stuck to eLance.

Date of experience: November 16, 2015

Thumbnail of user catheriner35
Nigeria
1 review
0 helpful votes
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June 29th, 2016

The best diaper ever seen! Disposable оr cloth diapers? This diaper producer met my longing for a better one considering the fact that Ive been using several diapers before but they didnt fulfil my satisfaction. These diapers аrе undeniably mоrе convenient, and affordable. I bought the cloth diapers and lessen me the cost of buying of new ones. They are also eco-friendly disposable diapers, whiсh аrе biodegradable and/or nоt bleached with chlorine. I recommend this for all mothers around.
I discovered that these cloth diapers arе muсh lеѕѕ expensive thаn disposables that I previously bought, and also еѕресiаllу if уоu wash thеm yourself. Aftеr paying thе initial cost, Ive been able to save hundreds оf dollars bу reusing cloth diapers аgаin аnd again. If уоu wash thеm yourself, уоu might еvеn bе аblе tо uѕе thеm fоr mоrе thаn оnе baby.

Date of experience: June 29, 2016

Thumbnail of user bent337
TW
2 reviews
5 helpful votes
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March 22nd, 2018

Complain here is useless.

I'd share a way to kill fiverr here.
I've noticed that Fiverr.com sent me a lot of spam emails. The best way to kill fiverr is put all of their emails as spam at a time.

When the complain rates increase, fiverr.com will have trouble to send anyone email.

Date of experience: March 22, 2018

Thumbnail of user raulh29
California
1 review
4 helpful votes
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July 2nd, 2018

This is one of the emails that I got and sent to the FBI's. The emails stated that if I didn't buy their serves they would send spam backlinks. I forwarded my complaint to the FBI. This is the link: https://www.fbi.gov/tips
Send any threats to FBI. They are also running ads on Facebook.

Date of experience: July 2, 2018

Thumbnail of user johannam141
Washington
1 review
0 helpful votes
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June 8th, 2022

I needed a 24 hour turn around on my cover letter (this was an extra $50.00) and updated resume ( these were not built from scratch). The provider Juliette_resume was AWEFUL. She was rude and took over a week to finish my products. When I contacted the company about the issue and requested my $50. Back I was ignored. The provider did NOT update my resume and she literally copied and pasted from the job description. The cover letter was 2 pages long and was not interesting nor intriguing. It was redundant and boring. Please think twice before spending your hard earned money for this joke of a site and DO NOT use Juliette_resume!

Tip for consumers:
Don't do it!

Products used:
Resume and cover letter

Service
Value
Shipping
Returns
Quality

Date of experience: June 8, 2022

Thumbnail of user imranm62
Pakistan
1 review
0 helpful votes
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April 17th, 2022

He was so polite and communicated very well and went above and beyond! I'll definitely be using him again and will be referring him to many of my friends! Very pleased with my final product. My family and I are thankful.

Service
Value
Shipping
Returns
Quality

Date of experience: April 16, 2022

Thumbnail of user hannahb18
Illinois
1 review
17 helpful votes
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April 23rd, 2015

I had a gig on Fiverr in which I would allegedly get paid $5 for each order I completed. Fiverr would also charge. 50 on top of $5 for processing fees. Once I completed the order Fiverr would give me $4 of the $5.50 they accrued from the Fiverr customer. Recently as I was deciding to close down my Fiverr account I was forwarding my remaining money into my Paypal account. They cleared this morning and I found that the $42 I was expecting to transfer, came up in Paypal as $41.16. I checked the statement, assuming that Paypal must take a percentage for transferring in. The Paypal statement read. 0.00 for fees, so obviously hungry Fiverr decided to take more fees, almost a $1, from the money that I worked for. They are making way too much money off of other people's work and it's really just disgraceful. It really wouldn't be all that bad if when you wrote to customer service they actually responded answering all of your issues, or any of them, in a timely manner. Seriously ridiculous.

Date of experience: April 23, 2015

Thumbnail of user daniela233
Florida
1 review
2 helpful votes
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July 26th, 2016

As a service provider I take pride in completing my contracts on time. In fact, I normally give more than the clients expected. The last gig, the Fiverr server sent continues emails on one gig. The client made an error and duplicated the gig request. I completed the gig within hours. 13 emails went back and forth between the client and myself and the client was happy with the results. Two days later, Fiverr sends and email and reports me as late. I contacted Fiverr, showed them the email trail and screenshots. They understood it was a duplicate order Fiverr response: so sad. Dont worry its showing only for late for 60 days? I said what? I was not late! I provided the service. They said nothing can be done. They are stuck and inflexible. The service is good if you have no issues. Otherwise, be prepared for uncaring and poor service. Looks like when you have millions of users, you can shelf the logic and service for your clients.

Date of experience: July 26, 2016

Thumbnail of user sinthuk
Sri Lanka
1 review
4 helpful votes
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May 31st, 2017

Very rude and careless customer care and team
They don't care about seller and buyer not safe work at this site.
If you work there you will loss your money and time
I had Vulnerability. I never ever recommend this site

Date of experience: May 31, 2017

Thumbnail of user maryb55
Maryland
1 review
5 helpful votes
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October 28th, 2012

I ordered a service that the seller cancelled days later with a lame excuse. Didn't receive my money back so I contacted both seller and fiverr asking about this. No reply from either one. Two days later sent fiverr cust. Svc. Another email asking about status of refund and still no reply so I filed a dispute with paypal. Fiverr apparently got THAT notification because when I went to login a few hours later to see if any messages, my acct with fiverr had been restricted, I'm guessing as a result of the dispute I filed. So apparently fiverr has the time to restrict my acct but can't reply to my email? My advice is avoid using fiverr because is nothing but a headache and their cust. Svc. Is non-existent.

Date of experience: October 28, 2012

Thumbnail of user tomh204
Florida
1 review
6 helpful votes
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March 1st, 2017

Ive spent close to 30K on Fiverr over 2 years. I use for ad design, craigslist posting and SEO stuff. You can get good deals, but you have to sift through a lot of bad sellers. The thing that pisses me off about fiverr is their management. I have so many problems getting a logical answer whenver there is a problem. Too many to list. My advice would be to copy and paste a detailed summary of what you want to many sellers and see what responses you get. If you have a problem, dont expect their idiot management team to help.

Date of experience: March 1, 2017

Thumbnail of user drewk8
New York
1 review
1 helpful vote
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February 6th, 2016

Very very few, if any, artists that are actually talented and do a competent job on this site. Correction: they all absolutely stink. If any "art" provider on fiverr takes exception to what I say, please do, because if you were any good, you wouldn't even be on that site! Don't be mad that you absolutely stink and can't take detailed instructions properly. I took a chance based on an artist's portfolio, past works, 5 star feedback and paid over $100 for the many extras. Didn't make deadline, art was half done, used cheap clip art and fonts, and completely ignored all my detailed by step instructions. Obviously, portfolio was fake and the feedback stars were fake too. Don't bother reconciling on Fiverr to get money back. Open a dispute on PayPal immediately to get everything back... sure Fiverr will ban you for doing so, but that's actually doing you a favor and you get all your money back with no commission taken from you,

Date of experience: February 6, 2016

Thumbnail of user barbarag103
Colorado
1 review
3 helpful votes
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June 1st, 2017

I paid for a Facebook Ad and it doesn't fit on Facebook and no-one will get back to me. I guess I'm a slow learner because I then paid for some photoshopping, they make you accept the order to see it, which I did, and nothing was there. No one will respond and now I am getting "snarky" messages from the seller..."hey sister, anymore work, lol". A couple hundred bucks down the drain from me, avoid at all costs.

Tip for consumers:
DON'T!

Service
Value
Shipping
Returns
Quality

Date of experience: June 1, 2017

Thumbnail of user jamest51
Mexico
7 reviews
19 helpful votes
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September 12th, 2016

Tried fiverr, got scammed, no refund = paypal dispute, I won, but fiverr disabled my account which actually did me a favor. Site is complete joke, they will not respond for support and did not even respond to paypal dispute! Easy win to paypal dispute with fiverr.com since their support is non-existent.

If you get scammed, I recommend paypal dispute, you will win, and they will lose then delete your account, which is what you want.

Date of experience: September 12, 2016

Thumbnail of user bradleyr23
GB
2 reviews
7 helpful votes
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December 6th, 2017

I paid $40 for youtube promotion and only got 100-200 views and 1-2 likes on my video. I asked for only a partial refund and the seller agreed. I got a warning from fiver that I was in trouble for trying to "cheat" the system.

Date of experience: December 6, 2017

Thumbnail of user winitcat
Germany
1 review
1 helpful vote
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November 7th, 2023

I am a freelancer so tried to join i…
I am a freelancer so tried to join i made several drafts then they decided to accuse me of fraud and plagiarism for MY OWN WORK also claimed i was unqualified despite my history of work, my degree and that my work wasnt up to their standards despite having work listed in the same category that looks like it was made by a 4 year old. It randomly targets people for harassment and they refuse to correct their mistakes they never provided any proof of their claims i intend to pursue legal action

Service
Value
Shipping
Returns
Quality

Date of experience: November 7, 2023

Thumbnail of user georges109
California
3 reviews
6 helpful votes
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January 23rd, 2015

Once your order is cancelled (due to the seller missing the deadline or other problem) you can't leave any seller feedback or reviews of service. Hence, only the good reviews of a seller are posted. This is a major drawback, as you can't get an honest idea of a sellers all-round performance.

Jimmygibbs did a good job on an eBook cover, but two months later when I asked him to do the paperback cover he missed the deadline, and did not incorporate any of my requests into the finished design. I had to use another cover. Very poor communication. Fiverr communication is difficult. Sometimes you have to logout and then login to reach a different part of their site.

Tip for consumers:
Know that negative feedback is screened out, so that you don't really know how good the seller is. I do not recommend Jimmygibbs for anything but the most simple jobs.

Service
Value
Returns
Quality

Date of experience: January 23, 2015

Thumbnail of user evana15
Norway
5 reviews
19 helpful votes
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July 4th, 2017

Used Fiverr a few times and each time it got worse. Indian and Pakistani sweatshops mass producing offers for work. Even when finally finding a US based content writer or web designer one could tell right away they were in India. NEVER AGAIN!

Date of experience: July 4, 2017

Thumbnail of user pghg470
Texas
1 review
0 helpful votes
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September 10th, 2023

Excellent experience working with Fiverr. At the beginning the website was a bit buggy and crashed while loading. They have fixed it now and it works now.

Date of experience: September 9, 2023

Thumbnail of user olgal19
California
1 review
1 helpful vote
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June 17th, 2017

They say you can get $5 if you invite friends. That's a LIE.
I invited many many friends and more than 10 friends BOUGHT gigs but I haven't got anything. They keep saying they are investigating but I kinda gave up. It's been a month lol

Date of experience: June 17, 2017

Thumbnail of user subirc
Bangladesh
3 reviews
26 helpful votes
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June 2nd, 2018

As it is cheap it is bad for freelancer and clients. Besides its terms of service for freelancer and clients are not good. They only knows how to take money (about 20%). If a client purchase a service at cheap rate, freelancer will be bored once and start working reducing work quality. He may find his service is ok but after sometime, some months or some years, the site will get the result of bad quality work. Besides as it is cheap, only less experienced freelancers work there mostly as this is good for them.

Date of experience: June 2, 2018

Thumbnail of user honestv1
Malaysia
1 review
1 helpful vote
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September 28th, 2017

The seller Chris 2050 tricked me into giving my original audio for him to do animation for it. Once I gave him, he didn't do the animation, he claimed he did it, but when I asked for proof, he doesn't want to provide. I close my Fiverr account since then

Date of experience: September 28, 2017

Thumbnail of user afnann
Romania
2 reviews
13 helpful votes
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March 15th, 2016

Just like with any other service, you need to check who is working on your order. I've had cases when works were good, and I've also had cases when works were bad. So first check who you work with before placing your order. This is excellent value for this money.

Service
Value
Returns
Quality

Date of experience: March 15, 2016

Thumbnail of user pauls255
GB
1 review
6 helpful votes
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December 24th, 2015

What a shame £35. Quid and nothing, logo that was total crap then off into the system that lets the seller rip the buyer off. Take your money then hide behind the rules, which are there to help the seller do jack. I guess I'm the Ejut thinking I could get a logo for £35 quid
I even used the no 1 seller, twistedweb123.******* logos yea right ******* RIPs

Hope the site gets closed down soon

Date of experience: December 24, 2015

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Fiverr is the world’s largest marketplace for creative and digital services, including graphic design, copywriting, voice overs, and music and film editing.
Fiverr is changing the way the world works together by giving entrepreneurs, freelancers, small businesses and even enterprises the resources they need to get things done.

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Thumbnail of user anastasiat7
Anastasia T.
Typically does not respond to reviews

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