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    Fiverr

Fiverr

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Overview

Fiverr has a rating of 1.3 stars from 1,126 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Fiverr most frequently mention customer service, credit card, and low quality problems. Fiverr ranks 127th among Freelancing sites.

  • Service
    260
  • Value
    250
  • Shipping
    161
  • Returns
    189
  • Quality
    236

This company does not typically respond to reviews

Positive reviews (last 12 months): 2.3%
Positive
1
Neutral
0
Negative
42
View ratings trends
146
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How would you rate Fiverr?
Top Positive Review

“Fiverr gave me a refund when the seller was crooked”

Arthur H.
1/1/24

This review began as a 1 star, and I changed it to a 5 star. There is a deficiency in the Fiverr software that made me have to rewrite my complaint every time the seller responded. I thought that the seller had figured out the perfect system to make sure the review never reached Support. However, it did reach support, and support resolved the issue within a few hours after I made the complaint.

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Top Critical Review

“Mike Oliver Pakistan”

New Y.
10/28/24

I hired Mike Oliver from Pakistan on 9/14 with the agreement the work would be done in 10 days. He tricked me into pre-paying by telling me he would be my personal designer so I paid him and he has never done the work. He is a scam artist do not hire him. Fiverr has no actual customer service available, only AI. I have sent countless emails that have gone largely unanswered.

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Reviews (1,126)

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Reviews that mention popular keywords

customer service (161) customer support (99) credit card (42) phone number (14) support team (18)
Thumbnail of user ap1729
South Carolina
1 review
5 helpful votes
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April 14th, 2018

The quality of my logo design was LAUGHABLE. A kindergarten class with a bucket of fingerpaint could have designed a better logo. I found the font used on a website that stated not for commercial use without paying for a license and the graphic was an absolute joke. It only takes one negative experience to lose a customer forever. Fiverr needs to have these "graphic designers" submit a resume and ORIGINAL work done. The portfolio I viewed was NOT the designer's work. There is no way. I don't leave reviews often but when something is THIS bad, I feel compelled to keep others away from nonsense. Now I'm out 42 bucks.

Thumbnail of user willr54
Texas
2 reviews
4 helpful votes
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June 15th, 2018

I ordered two t-shirt designs, they were late, one never arrived. I tried to resolve it and got a message saying sorry I forgot to send it a week ago. I asked for a revision and never heard back. Messaged Fiverr and they just canceled the order rather than letting me work it out. They had a 5 star review. Never received a vector file for anything. Tried again, this time the seller tried to extort more money, contacted Fiverr they gave me a coupon for $4 off. Tried a third time and same thing, a very simple 2 color design allegedly required more money or so the seller said from $10 to $20 for a simple super simple design.

Thumbnail of user muntaham1
Pakistan
1 review
4 helpful votes
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July 21st, 2018

Fiverr has worst help and support team they just don't give a damn about there customers and sellers and act like god like creatures... Okay even if you have to bane any account YOU can at least:
1) Give them one or two WARNINGS...
2) If you just don't have time to give them warning at least you can tell them that which rule and regulation they have breached and broke...
Worst website and company ever... :(

Thumbnail of user gregf345
California
0 reviews
0 helpful votes
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January 20th, 2022

I did 2 jobs and they never paid me! They don't have a contact number and nobody responds to me they are very unprofessional and stole money from me and the people that paid for my services! They took money from their accounts and never paid me, in addition they blocked them from using the databases I created for them. Horrible horrible experience will never do work for them again.

Service
Value
Shipping
Returns
Quality
Thumbnail of user christophers2205
Colorado
1 review
1 helpful vote
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March 11th, 2022

After submitting my specs, one-day following, the designer and I agreed that my order could not be fulfilled. A request for refund was immediately made at Fivver's website. However, Fivver provided only a 'Fivver credit' not a refund of my payment. I then exhausted all options at Fivver's website. Their website shows a button for issuing a refund to my payment method but that button is an image only, it is not functional. I am attempting to resolve the issue through my payment method provider.

Thumbnail of user janed117
Maryland
1 review
3 helpful votes
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October 27th, 2015

I signed up, selected a gig, communicated with the seller, paid to place and Order--then, I could access my account (kept receiving a notice that I needed to activate my account per an activation email. I kept requesting for the email to be re-sent, it wasn't), when I logged in with my FaceBook my account showed no indication that an Order had been placed, I received numerous error messages when I tried accessing my account from email notifications (that somehow did come through). The list goes on and on. I sent emails to customer service that still have not been answered, however now that I have filed a dispute to get my money back Fiverr customer service quickly responded indicating that my account is frozen. I am done and thoroughly disappointed.

Tip for consumers:
It did not work for me.

Service
Value
Shipping
Returns
Quality
Thumbnail of user yvonnem191
Virginia
1 review
0 helpful votes
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May 10th, 2020

This company has hacked my checking account. I never heard of them til I looked at my bank statement today. How they got my checking account number I have no idea, I don't bank online. My bank has initiated a fraud investigation,

Tip for consumers:
I’ve never used the site, but they got into my checking account.

Products used:
None

Thumbnail of user akular
India
1 review
3 helpful votes
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December 16th, 2012

It is worst... than i ever seen in my life... there is no any seller protection at all. They are charging hell lot of money for every order from the seller. Why not from buyer? Even they are taking money from seller there is no seller protection... seller can be scamed easily... fiverr not loosing any thing, only seller loosing huge effort and money... i have already filed cyber crime police complaint against this israel based company... i want all the victims support to close this company... this site is hosting on go daddy servers... i can file case on them... i am trying for court orders to take an israel police action on them. I will slap those guys for sure... i lost huge amount on fiverr... customer support not responding at all.

Thumbnail of user peterp264
GB
1 review
6 helpful votes
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April 29th, 2018

Most enquiries ask endless questions and ask for highly involved tasks to be completed, but then never actually book. The small number that do book, specify the tasks extremely nebulously and then deliberately request endless revisions to try and push your buttons and waste your time. Save yourself agro by finding quality individuals who respect you in business.

Thumbnail of user iwanaweb
Spain
1 review
0 helpful votes
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October 5th, 2023

I had 2 very bad experiences. 1. I contracted a guy from India to increase backlinks to my business directory. After the service my website increase traffic from India to register companies to get a backlink from my site.
2. I have contacted with an ai developer to develop an innovative ai software and he took the idea and then rejected my project.

Don't waste your time, they are pirates and not freelancers.

Service
Value
Shipping
Returns
Quality
Thumbnail of user louisem374
GB
1 review
4 helpful votes
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September 22nd, 2021

I wrote to Fiverr about a scammer who tried to buy a gig from me. I reported him to 'customer service' instead of removing him they disabled my account with no reason. I have gigs that I've paid for and cannot access them and also a job I did and awaiting payment.

All they do is spew the same crap about how I've giving no answers to my questions. They are a nightmare and no idea of how to do customer service. Fiverr is a lirre!

Service
Value
Quality
Thumbnail of user cavinp
Netherlands
13 reviews
231 helpful votes
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December 13th, 2015

Scam. You pay for a gig, they seller delays, then offeres refund.If you take refund it is stuck in fiverr's system forever without ever a change to get it back. If you wait for the artwork, it is corrupted or crap.

Thumbnail of user davidc6314
Switzerland
1 review
5 helpful votes
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May 31st, 2022
Verified purchase

Beware Fiverr filter out the worst reviews!

I had a terrible experience, was presented with Plagiarised content! I cancelled the gig and wanted to write a bad review to warn others about the seller, only to be told by Fiverr, if you cancel a gig you cannot leave a review!

So basically, those who would give low reviews are NOT ALLOWED TO!

This is obviously a way Fiverr attempt to improve their sellers reviews.

Tip for consumers:
Make sure you ask for samples of their work.
Do NOT believe the Star Ratings as they are manipulated

Products used:
content writing

Thumbnail of user nevaz
Slovenia
1 review
1 helpful vote
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August 3rd, 2017

I hired these guys for making my online store. We agreed in the beginning for the specific content which was to make a store in another language. I provide them with all the language material and all the translations that they had to add to the site. At the end they just google translated some things and the rest they left it in english. Horrible mess of a store that I can't use now. I was messaging them and contacting and all they were saying were lies such as we are not in the office, wait for couple of days etc. etc. And Then we came to the point that I cant cancel the order anymore because it has been too long since the order was made. Total rip off - dont use ECCOMMERCEXPERT1 all they do is promising promising until its too late to write a bad review of them or cancel the order, the worst experience ever!

Thumbnail of user tams6
California
1 review
4 helpful votes
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February 21st, 2014

Fiverr is a scam. The website enables sellers to scam buyers. I hear the other way around to. It is a scammers paradise and the Fiverr website apparently thrives on this environment. Avoid at all costs.

Thumbnail of user nonamen7
Germany
1 review
5 helpful votes
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March 30th, 2017

Buyer ordered something from me. I delivered. Buyer was happy. Order was completed. Buyer cancelled the order and got the money back. Buyer has my work and his money. I have wasted time and no money. Great seller security fiverr!

Thumbnail of user naveenp2
India
1 review
4 helpful votes
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April 9th, 2016

It only favor for usa sellers, the fiverr not grow other seller who not from usa, it give many order only from usa seller. This is very bad website. I using this site from 1 year and i have good gigs but i only 90 orders.

Thumbnail of user venb
Philippines
1 review
2 helpful votes
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June 28th, 2016

I was about to make a purchase with this guys who promised to put our website on first page of google in seven days, Travel Ventours is our website, but they replied totally different, It was my first time to message them and they replied with a total different website and is apologizing for the delay and will redo some of the links.

That made me decide to do further research first before moving forward, tahnks to website like sitejabber, it help me decide not to push thru with the purchase.

I am also in process of hiring a video explainer, I am wondering if I would experience the same thing, but I have a friend who already purchased a video explainer and it looks pretty good.

Thumbnail of user jenn7879
North Carolina
1 review
5 helpful votes
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March 9th, 2018

I just used the site for the first time to get a custom design for my business cards. I was not satisfied with the original design and the "package" said unlimited revisions. However, to reject the job for revisions it says $5. I messaged the designer and it was like pulling teeth to get a new design. You can go to a resolution center but the seller can reject your request. Then, Fiverr automatically closes the order and when going back and forth with customer service was pointless. The rep said "The order will not be canceled based on personal taste." IT IS A CUSTOM DESIGN! Is personal taste not the point of hiring a designer! Go to vistaprint!

Thumbnail of user mci4
Utah
4 reviews
8 helpful votes
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June 2nd, 2016

I paid for 2 blog posts and only received one blog post. C'mon, it's simple math- 1 + 1 = 2 When I requested a revision, Uniquefav (the seller) stated that they delivered my order. They also claimed to have perfect grammar and spelling skills. However, the blog post did not make any sense as there were multiple errors. I assumed there was a mix-up and the seller would revise. Instead, the seller claimed they delivered my whole order. I gave the seller a chance to redeem themselves and I was polite about the situation even though I felt scammed. Keep in mind, Fiverr does not reimburse payment, they give credit only.

Thumbnail of user vyasv
India
1 review
5 helpful votes
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June 16th, 2014

The support is horrible. Whatever money you earn by doing projects for others, these guys are swallowing. They have very irresponsible support, they don't respond to the queries. They cheat by holding the earnings by the freelancers. They release the earnings for sometime and after the guys accumulate good earnings, they will not release it. They keep it for themselves.

Thumbnail of user cathys48
South Africa
1 review
11 helpful votes
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May 6th, 2016

Yeah i would like to know why you handed my email out to every one and there aunty i had an exclusive mail box for this sign up with 12 hours i have received 45 email offering me free money make millions here?

You have obviously submitted my email to a spam/listprovider/crooks and thieves

I will make sure i let as many people konw as i can

Thumbnail of user philomenak1
Pennsylvania
1 review
1 helpful vote
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April 12th, 2017

I ordered a resume from booms a and sent two pretty complete resumes. It really just needed to be formatted and a cover letter which was originally listed in the price. She claimed my resume is"complex" and asks for $55 more dollars. The one resume had all my job info and the first was the exact same thing with one less job written by a professional years ago. I just wanted an update. So of course they put in your fivrr account and not your credit card. It's a scam to steal your money. She had no intention of doing the job. A high school student could have done it. I was just busy and wanted someone to do it for me. Now I am out money and I have to do it. Life lesson- avoid fivvr or is it scammer?

Thumbnail of user omp11
California
1 review
2 helpful votes
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April 25th, 2016

I have given a order on fiverr to send traffic on my website Www.ewriticle.com. It has 2 days past but still I did not get any traffic to my website. The persons shown in its profile to send millions of visitors but zero results till now

Thumbnail of user barbaraf7
Tennessee
8 reviews
10 helpful votes
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March 26th, 2013

Very mixed bags. Lots of fake stuff you can buy. You can buy fake followers for your Facebook site (they do not interact; the numbers just show up). I bought some tweets about my new blog and then, after the fact, found out that I bought tweets to a twitter site that did NOTHING but tweet about new blogs. This person could easily have bought the fake followers and then charged everyone else $5 to tweet to essentially non-existent people. WATCH this site. Be very careful.

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From the business

Fiverr is the world’s largest marketplace for creative and digital services, including graphic design, copywriting, voice overs, and music and film editing.
Fiverr is changing the way the world works together by giving entrepreneurs, freelancers, small businesses and even enterprises the resources they need to get things done.

Company Representative

Thumbnail of user anastasiat7
Anastasia T.
Typically does not respond to reviews

How do I know I can trust these reviews about Fiverr?

  • Sitejabber’s mission is to increase online transparency for buyers and businesses
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