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FiverrReviews 1,140

1.3

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Fiverr Reviews Summary

The company has garnered a mixed reputation, with some customers appreciating the affordability and variety of services available, as well as the potential for building long-term relationships with freelancers. However, significant concerns dominate the feedback, particularly regarding delayed payments, unresponsive customer support, and a perceived lack of accountability for both sellers and buyers. Many users express frustration over unresolved disputes and the platform's failure to ensure transparency and quality among its freelancers. This highlights a critical need for improved customer service and stricter oversight to enhance user trust and satisfaction.

This summary is generated by AI, based on text from customer reviews

service
286
value
275
shipping
181
returns
212
quality
261
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Viet Nam
1 review
4 helpful votes
Follow Paul W.
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Every time I've ordered off this site the orders have not been delivered on time or the work has been completely sub-standard. Their customer service is 100% incapable of handling any complaints. As a result, I find it to be, by far, the worst online platform for people seeking freelancers.
Shortly after opening an account with Fiverr, I was harassed by one of their members, listed on their account as in Australia (but claimed not to be) who, by making highly inappropriate, provocative and deliberately offensive remarks, seemed to want to highlight that he/she was better than me. I am sure that many of you are forced to deal, from time to time, with this chronic disease called 'tall poppy syndrome'. He or she starting making assertions to the point that, in his/her ill-founded mind, I was misleading people to think that I was the CEO of a large company in Sydney when that is not the case. As if all of the medium and small businesses, that form the largest portion of the Australian corporate marketplace, don't matter. No mention was ever made to the size of my company or to the location of the business itself. I correctly listed myself as the director of my own business in QLD.
My first action involved reporting the abusive messages to Fiverr via the appropriate 'abuse button' on their website but the button didn't stop the flow of messages. A message was sent to their "customer service" but it took 3 days for them to respond to it. I was so bored with this idiot that I made him/her waste his/her time with one of my students, who took the time to respond to him so that he could practise his English. The final messages sent by this mentally-challenged individual to my student mentioned something to the effect that a) if I was a CEO I would not be wasting my time with him/her and b) my grammar would need to be revised.

Date of experience: January 20, 2018
Tennessee
1 review
8 helpful votes
Follow Holly A.
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Let me open by saying that I do not* leave negative reviews simply because. When I enter into a contract for business, and that contract is met with professionalism, I give the proper feedback. However, going into Fiverr.com, I was seeking to have work done on one of my many* books. The correct thing I did was look at the fiverr freelancer's options, before contacting them. (80% of them had horrible reviews) I chose the one who had only 1 neutral review. Where I goofed up was, NOT looking at fiverr's reviews overall, which were 98% negative and ALL ACCURATE. I hired a freelancer to do work for me, only to find out in a few days that the task I needed done, was an easy fix. I GOT LUCKY* - Let me type that again, I GOT LUCKY, as the seller / freelancer, agreed to cancel the contract and refund my money. And this* is where things began to get interesting with Fiverr.com.
I could not help but feel that for the work that was being offered on the site, truly professional work*, the sellers were not asking much at all. People, hear me out... YOU GET WHAT YOU PAY FOR... Yet after the cancellation, I had to GO IN again, and request a refund to my Credit Card, from the Customer Support. (Go back and read that again.) That would be like returning something to Walmart, (who entertains FAR MORE clients on a daily basis - and has a QUICK refunding process) and the Customer Service people telling you, "Oh, well to get your money back for this DEFECTIVE product, you have to go behind the store and talk to the Great Oz, who sits behind a Curtain."
People - Fiverr ONLY refunds money ONCE* if that. As far as I read, they will refund your money for a cancellation ONCE - and that is IF - and ONLY IF - the seller agrees to it.
IN SHORT...
RUN - LIKE - HELL from this site! Fiverr.com is most likey run out of someone's basement, or a small building, by people who do not have the brain power or intelligence to place the square object through the right opening. (Something we all learn as CHILDREN)

Date of experience: January 19, 2018
Ohio
1 review
2 helpful votes
Follow Marcia P.
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I've tried Fiverr twice. First time I got causght in a loop of continually awful revisions. I couldn't get my money back from customer service which always gave extra time to the "artist" to do more childish clipart files. I played by their rules and walked away losing my money. This time I carefully chose an artist with over 1k decent reviews and I am stuck in the same continually unsatisfactory revisions when I had a deadline 3 days ago. I went to Paypal and filed a complaint asking for my money returned. I won't lose money again. They did not meet the terms of their CUSTOMER.

If you are looking for something that sounds too good to be true, that is Fiverr. You may get what you wanted. Obviously some people get lucky but if you read their reviews on other sites (not on Fiverr) you will get a picture that represents the real issues. No communication. No deadline No refunds from Fiverr.

Date of experience: January 18, 2018
Nigeria
1 review
1 helpful vote
Follow Chucks S.
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Fiverr is a good marketplace with poor (actually automated) customer care unit.
As a seller, I had been duped by a buyer named mistrymaster. This guy played his card well because he knows the rule (although I will still teach him lesson).

You are only safe on fiverr if you know and play by their terms, that way you can be the scammer or just a good buyer / seller.

Date of experience: January 12, 2018
Ireland
1 review
4 helpful votes
Follow David C.
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Avoid Fiverr
January 5, 2018

Seller didn't deliver 3d logo that I paid 138 euro for.
Fiverr support keeps defending seller and basicly keeps giving the seller deadlines he doesn't meet.
Paid 7 day delivery now over 2 months
Stay away from Fiverr or just give your money to charity

Date of experience: January 5, 2018
India
4 reviews
13 helpful votes
Follow Gagan S.
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This is my First time at Fiverr. I have done atleast 10 projects at Free-Lancer. Freelancers there know their work. I do not see the same here. Unfortunately a seller at Fiverr with rating 5 made a very poor Gig with basic mistakes in photoshopping which even a novice could figure out. To add to the issues their support staff is not even willing to intervene. Seller took 40 days instead of 3 and the Gig is still poor quality. Hail fiverr.

Date of experience: January 4, 2018
Latvia
1 review
4 helpful votes
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$#*!heads
January 3, 2018

Spent money on a project, first of all, the project that he sent was LOW LEVEL $#*!. After contacting him, he couldn't do much better, because this all website consists of little piece of $#*!S who can't do $#*!. And after a while my profile got disabled. So don't buy anything there. IT'S A SCAM. And even if you succeed to get project before you get disabled it WILL be $#*!.

Date of experience: January 3, 2018
India
2 reviews
7 helpful votes
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Low Level system
January 1, 2018

Can't expect long term work here, fiverr can finish your 6 years hard work anytime, so better to work on anywhere else then here if you are looking long term future..

Date of experience: January 1, 2018
India
1 review
6 helpful votes
Follow Abhinay S.
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Hi,
There is no arbitration team who sattle matter between buyers and sellers the world worst support team said to freelancer that you will not get paid because client did not want to release payment.
EXCUSE ME freelancer did what he hired for align with all terms and conditions also ready to pay to fiverr 20% of the payment from his hard earned money?

If freelancer waste their time and do work for that client and lastly client said that they have change their mood? Whats the mood freelancer dont know if they approve the work of freelancer and released 5 start reviews after that what $#*!ing they charge back? Whats the $#*! of chargeback? The deal was done from that point when client get everything what they need.

SO WHAT FIVERR SAYS DO WORK FOR LIFETIME FOR A BUYER WHO HIRES YOU AT ONLY 5$?

IS THAT NOT A $#*! PLATFORM? THEY DO NOT TOOK ANY SINGLE STEP AGAINST BUYER SUPPORT ONLY SUGGEST SOME NULL COMMENT AND ABLE TO REACH ANY SOLUTION.

Date of experience: December 21, 2017
Germany
1 review
7 helpful votes
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Fake skills
December 19, 2017

A few weeks ago, I told Fiverr that a seller has misrepresentations in his profile.The seller advertises with certificates that do not exist. I have provided evidence to Fiverr.
But Fiverr does nothing!
How can I trust that other profiles are correct?

Date of experience: December 19, 2017
Nigeria
3 reviews
6 helpful votes
Follow Mari S.
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HORRIBLE!
December 7, 2017

I was a seller on fiverr and was enjoying the ride with a just completed job that was worth a huge amount of money that i just delivered and waiting for the approval. Fiverr just disabled my account, seized my cleared funds for 90 days and cancelled an order i spent 2 months working on and just completed, now i would never get paid and they claimed that i was spamming and redirecting traffic because i ordered a gig from someone on fiverr to improve engagement on my amazon store. Sent message to support they didn't reply. I feel like i have been robbed of all my earnings because i decided to buy a gig on fiverr. I WOULD NEVER MAKE THIS MISTAKE AGAIN.

Date of experience: December 7, 2017
GB
2 reviews
7 helpful votes
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Horrible
December 6, 2017

I paid $40 for youtube promotion and only got 100-200 views and 1-2 likes on my video. I asked for only a partial refund and the seller agreed. I got a warning from fiver that I was in trouble for trying to "cheat" the system.

Date of experience: December 6, 2017
Sri Lanka
1 review
2 helpful votes
Follow honncet s.
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Extremly poor and unsafe
December 4, 2017

Extremely poor and unsafe place to sellers it's stay away from it it's high risk site and unsafe place to sellers just one new buyer (scammer) can story your 5 yeas hard effort

Date of experience: December 4, 2017
North Carolina
1 review
4 helpful votes
Follow Darren B.
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The designers sent me a logo I asked for revisions. I didn't hear back after multiple messages, submitted a dispute with no response. Fiverr.com completed the order and then gave the designer 5 stars. Don't waste your money. Try another service and send a message to Fiverr.com.

Date of experience: November 27, 2017
Florida
1 review
6 helpful votes
Follow Jerry A.
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Beware! This is a scam!
November 25, 2017

I placed 3 orders with 3 different logo designers and Fiverr has yet to deliver revisions as promised. Fiverr has a trick where they close your order if you're not paying attention, even if you are actively communicating with the "designers". None of the orders I have placed provided the files they promised. I am contacting Fiverr support and they respond telling me that it is their policy to close orders automatically and there is nothing they can do. I lost all my money and got nothing in return. This is a scam!

Date of experience: November 25, 2017
Washington
2 reviews
5 helpful votes
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Horrible experience
November 22, 2017

I needed a logo for a website and chose a seller. I think that they were not able to speak English well enough to understand what I needed. After going back and forth multiple times, I gave up and lost my money. All I needed was a white logo with a transparent background. First I got the logo in black and white with a black background. Sent a message, then received the logo image but the entire thing was transparent! Wow. Deactivated my account, then received an email telling me that they disabled my account because I violated their Terms of Service. What? What a waste of money.

Date of experience: November 22, 2017
Australia
2 reviews
9 helpful votes
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Crooks
November 17, 2017

I have not ordered anything and they took $ 10 out of my account how did they get to my account number? How google and microsoft allow this crooks to stay on the internet?

Date of experience: November 17, 2017
Germany
1 review
5 helpful votes
Follow Sissel A.
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I've gave this website many chances to find at least 1 good experience but no hope!
My first order I had at fiverr was lower than weak work, I thought I did not choose the right seller or even cos it was cheap deal, then I bought from 3 different sellers who have been rated as best sellers with great profile and sample of their designs, I contacted with the three of them before the order and provide them all the instructions on how to redesign my logo, the final results were shocking! Non of them was even close to a trainee level!
The funny part one of the seller sent me messages begging me to delete my review and even offered to give me my money back ((which you can't really get it back from fiverr)) so he can keep lying about his skills and portfolio!

Date of experience: November 12, 2017
New York
1 review
4 helpful votes
Follow harold E.
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I submitted a project to a Level 2 seller named faizan6089 and accepted the price quoted. The quality of work was poor and lacked professionalism. I contacted customer support but they were no help whatsoever, they pretend that they care but in reality they are on the sellers side and don't care about quality nor the customer. Stay away from Fivver or at the very least negotiate and have them produce samples before paying the price quoted, and put it in writing that you can cancel the project anytime. I couldn't get a refund, BTW, you cannot cancel a project unless the seller agrees. I spent $500.00 dollars for something I will never use.

Date of experience: November 9, 2017
India
1 review
3 helpful votes
Follow Suparrno M.
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Unlike the other freelancing sites, Fiverr never shows reviews on the buyers profiles. The reason is a vast majority of Fiverr clients are their own guys who bring lower cost projects from their local markets and post those on Fiverr. They want to get their lower cost jobs done for free. As the consequence of it, they try to be involved in a quarrel with the sellers. They do this only to get the job done for free. As the consequence of it, they receive negative reviews in many cases. Now if their profiles show the negative reviews posted by the sellers, they will never get any seller in future to get their works done for free. This is why fiverr Fiverr never shows reviews on the buyers profiles.

On the other hand, as the sellers profiles display the reviews, they deliver the work for free in the most of the cases. This is only to avoid the negative feedbacks and keep their profile neat and clean.

Clients on the fiverr, being their own people, Fiverr always take buyers side. No seller can win against a buyer on fiverr- even if a seller is 100% correct. Fiverr is a site for the buyers, not for the sellers.

Date of experience: November 7, 2017

From the business

Fiverr is the world’s largest marketplace for creative and digital services, including graphic design, copywriting, voice overs, and music and film editing.
Fiverr is changing the way the world works together by giving entrepreneurs, freelancers, small businesses and even enterprises the resources they need to get things done.


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