On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
The company has garnered a mixed reputation, with some customers appreciating the affordability and variety of services available, as well as the potential for building long-term relationships with freelancers. However, significant concerns dominate the feedback, particularly regarding delayed payments, unresponsive customer support, and a perceived lack of accountability for both sellers and buyers. Many users express frustration over unresolved disputes and the platform's failure to ensure transparency and quality among its freelancers. This highlights a critical need for improved customer service and stricter oversight to enhance user trust and satisfaction.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
Every time I've ordered off this site the orders have not been delivered on time or the work has been completely sub-standard. Their customer service is 100% incapable of handling any complaints. As a result, I find it to be, by far, the worst online platform for people seeking freelancers.
Shortly after opening an account with Fiverr, I was harassed by one of their members, listed on their account as in Australia (but claimed not to be) who, by making highly inappropriate, provocative and deliberately offensive remarks, seemed to want to highlight that he/she was better than me. I am sure that many of you are forced to deal, from time to time, with this chronic disease called 'tall poppy syndrome'. He or she starting making assertions to the point that, in his/her ill-founded mind, I was misleading people to think that I was the CEO of a large company in Sydney when that is not the case. As if all of the medium and small businesses, that form the largest portion of the Australian corporate marketplace, don't matter. No mention was ever made to the size of my company or to the location of the business itself. I correctly listed myself as the director of my own business in QLD.
My first action involved reporting the abusive messages to Fiverr via the appropriate 'abuse button' on their website but the button didn't stop the flow of messages. A message was sent to their "customer service" but it took 3 days for them to respond to it. I was so bored with this idiot that I made him/her waste his/her time with one of my students, who took the time to respond to him so that he could practise his English. The final messages sent by this mentally-challenged individual to my student mentioned something to the effect that a) if I was a CEO I would not be wasting my time with him/her and b) my grammar would need to be revised.
Let me open by saying that I do not* leave negative reviews simply because. When I enter into a contract for business, and that contract is met with professionalism, I give the proper feedback. However, going into Fiverr.com, I was seeking to have work done on one of my many* books. The correct thing I did was look at the fiverr freelancer's options, before contacting them. (80% of them had horrible reviews) I chose the one who had only 1 neutral review. Where I goofed up was, NOT looking at fiverr's reviews overall, which were 98% negative and ALL ACCURATE. I hired a freelancer to do work for me, only to find out in a few days that the task I needed done, was an easy fix. I GOT LUCKY* - Let me type that again, I GOT LUCKY, as the seller / freelancer, agreed to cancel the contract and refund my money. And this* is where things began to get interesting with Fiverr.com.
I could not help but feel that for the work that was being offered on the site, truly professional work*, the sellers were not asking much at all. People, hear me out... YOU GET WHAT YOU PAY FOR... Yet after the cancellation, I had to GO IN again, and request a refund to my Credit Card, from the Customer Support. (Go back and read that again.) That would be like returning something to Walmart, (who entertains FAR MORE clients on a daily basis - and has a QUICK refunding process) and the Customer Service people telling you, "Oh, well to get your money back for this DEFECTIVE product, you have to go behind the store and talk to the Great Oz, who sits behind a Curtain."
People - Fiverr ONLY refunds money ONCE* if that. As far as I read, they will refund your money for a cancellation ONCE - and that is IF - and ONLY IF - the seller agrees to it.
IN SHORT...
RUN - LIKE - HELL from this site! Fiverr.com is most likey run out of someone's basement, or a small building, by people who do not have the brain power or intelligence to place the square object through the right opening. (Something we all learn as CHILDREN)
I've tried Fiverr twice. First time I got causght in a loop of continually awful revisions. I couldn't get my money back from customer service which always gave extra time to the "artist" to do more childish clipart files. I played by their rules and walked away losing my money. This time I carefully chose an artist with over 1k decent reviews and I am stuck in the same continually unsatisfactory revisions when I had a deadline 3 days ago. I went to Paypal and filed a complaint asking for my money returned. I won't lose money again. They did not meet the terms of their CUSTOMER.
If you are looking for something that sounds too good to be true, that is Fiverr. You may get what you wanted. Obviously some people get lucky but if you read their reviews on other sites (not on Fiverr) you will get a picture that represents the real issues. No communication. No deadline No refunds from Fiverr.
Fiverr is a good marketplace with poor (actually automated) customer care unit.
As a seller, I had been duped by a buyer named mistrymaster. This guy played his card well because he knows the rule (although I will still teach him lesson).
You are only safe on fiverr if you know and play by their terms, that way you can be the scammer or just a good buyer / seller.
Seller didn't deliver 3d logo that I paid 138 euro for.
Fiverr support keeps defending seller and basicly keeps giving the seller deadlines he doesn't meet.
Paid 7 day delivery now over 2 months
Stay away from Fiverr or just give your money to charity
This is my First time at Fiverr. I have done atleast 10 projects at Free-Lancer. Freelancers there know their work. I do not see the same here. Unfortunately a seller at Fiverr with rating 5 made a very poor Gig with basic mistakes in photoshopping which even a novice could figure out. To add to the issues their support staff is not even willing to intervene. Seller took 40 days instead of 3 and the Gig is still poor quality. Hail fiverr.
Spent money on a project, first of all, the project that he sent was LOW LEVEL $#*!. After contacting him, he couldn't do much better, because this all website consists of little piece of $#*!S who can't do $#*!. And after a while my profile got disabled. So don't buy anything there. IT'S A SCAM. And even if you succeed to get project before you get disabled it WILL be $#*!.
Can't expect long term work here, fiverr can finish your 6 years hard work anytime, so better to work on anywhere else then here if you are looking long term future..
Hi,
There is no arbitration team who sattle matter between buyers and sellers the world worst support team said to freelancer that you will not get paid because client did not want to release payment.
EXCUSE ME freelancer did what he hired for align with all terms and conditions also ready to pay to fiverr 20% of the payment from his hard earned money?
If freelancer waste their time and do work for that client and lastly client said that they have change their mood? Whats the mood freelancer dont know if they approve the work of freelancer and released 5 start reviews after that what $#*!ing they charge back? Whats the $#*! of chargeback? The deal was done from that point when client get everything what they need.
SO WHAT FIVERR SAYS DO WORK FOR LIFETIME FOR A BUYER WHO HIRES YOU AT ONLY 5$?
IS THAT NOT A $#*! PLATFORM? THEY DO NOT TOOK ANY SINGLE STEP AGAINST BUYER SUPPORT ONLY SUGGEST SOME NULL COMMENT AND ABLE TO REACH ANY SOLUTION.
A few weeks ago, I told Fiverr that a seller has misrepresentations in his profile.The seller advertises with certificates that do not exist. I have provided evidence to Fiverr.
But Fiverr does nothing!
How can I trust that other profiles are correct?
I was a seller on fiverr and was enjoying the ride with a just completed job that was worth a huge amount of money that i just delivered and waiting for the approval. Fiverr just disabled my account, seized my cleared funds for 90 days and cancelled an order i spent 2 months working on and just completed, now i would never get paid and they claimed that i was spamming and redirecting traffic because i ordered a gig from someone on fiverr to improve engagement on my amazon store. Sent message to support they didn't reply. I feel like i have been robbed of all my earnings because i decided to buy a gig on fiverr. I WOULD NEVER MAKE THIS MISTAKE AGAIN.
I paid $40 for youtube promotion and only got 100-200 views and 1-2 likes on my video. I asked for only a partial refund and the seller agreed. I got a warning from fiver that I was in trouble for trying to "cheat" the system.
Extremely poor and unsafe place to sellers it's stay away from it it's high risk site and unsafe place to sellers just one new buyer (scammer) can story your 5 yeas hard effort
The designers sent me a logo I asked for revisions. I didn't hear back after multiple messages, submitted a dispute with no response. Fiverr.com completed the order and then gave the designer 5 stars. Don't waste your money. Try another service and send a message to Fiverr.com.
I placed 3 orders with 3 different logo designers and Fiverr has yet to deliver revisions as promised. Fiverr has a trick where they close your order if you're not paying attention, even if you are actively communicating with the "designers". None of the orders I have placed provided the files they promised. I am contacting Fiverr support and they respond telling me that it is their policy to close orders automatically and there is nothing they can do. I lost all my money and got nothing in return. This is a scam!
I needed a logo for a website and chose a seller. I think that they were not able to speak English well enough to understand what I needed. After going back and forth multiple times, I gave up and lost my money. All I needed was a white logo with a transparent background. First I got the logo in black and white with a black background. Sent a message, then received the logo image but the entire thing was transparent! Wow. Deactivated my account, then received an email telling me that they disabled my account because I violated their Terms of Service. What? What a waste of money.
I have not ordered anything and they took $ 10 out of my account how did they get to my account number? How google and microsoft allow this crooks to stay on the internet?
I've gave this website many chances to find at least 1 good experience but no hope!
My first order I had at fiverr was lower than weak work, I thought I did not choose the right seller or even cos it was cheap deal, then I bought from 3 different sellers who have been rated as best sellers with great profile and sample of their designs, I contacted with the three of them before the order and provide them all the instructions on how to redesign my logo, the final results were shocking! Non of them was even close to a trainee level!
The funny part one of the seller sent me messages begging me to delete my review and even offered to give me my money back ((which you can't really get it back from fiverr)) so he can keep lying about his skills and portfolio!
I submitted a project to a Level 2 seller named faizan6089 and accepted the price quoted. The quality of work was poor and lacked professionalism. I contacted customer support but they were no help whatsoever, they pretend that they care but in reality they are on the sellers side and don't care about quality nor the customer. Stay away from Fivver or at the very least negotiate and have them produce samples before paying the price quoted, and put it in writing that you can cancel the project anytime. I couldn't get a refund, BTW, you cannot cancel a project unless the seller agrees. I spent $500.00 dollars for something I will never use.
Unlike the other freelancing sites, Fiverr never shows reviews on the buyers profiles. The reason is a vast majority of Fiverr clients are their own guys who bring lower cost projects from their local markets and post those on Fiverr. They want to get their lower cost jobs done for free. As the consequence of it, they try to be involved in a quarrel with the sellers. They do this only to get the job done for free. As the consequence of it, they receive negative reviews in many cases. Now if their profiles show the negative reviews posted by the sellers, they will never get any seller in future to get their works done for free. This is why fiverr Fiverr never shows reviews on the buyers profiles.
On the other hand, as the sellers profiles display the reviews, they deliver the work for free in the most of the cases. This is only to avoid the negative feedbacks and keep their profile neat and clean.
Clients on the fiverr, being their own people, Fiverr always take buyers side. No seller can win against a buyer on fiverr- even if a seller is 100% correct. Fiverr is a site for the buyers, not for the sellers.
Answer: I used Fiverr for my company logo. The guy lives in Vietnam and speak minimal English. I paid for an upgraded package with an unlimited amount of revisions, 3 original logos, stationary and Facebook as well as Twitter page covers. What does unlimited mean if a revision takes 24 hours and each revision is correcting spelling mistakes or telling him you don't want a green dog in your logo, I want a natural looking dog. His response is "you choose font and gives you a pale old lady stockings colour dog" instead of a white Dalmatian with black dots or a brown German Shepard. In the end I used an online translator to translate my requests from English to Vietnamese. He told me to sketch something and he'd make something. If I could sketch something then I would do my own logo. The one logo that I liked was the one I gave him all my ideas for. All he did was put it together in the right format. I was so frustrated with his other two attempts that I said ok give me the first logo with stationary and everything I've paid for. I got the most basic design, no stationary or headers. Did I go through customer service? OF COURSE! Throughout this whole ordeal. I described every little detail. Each time a different person would reply and say "I can understand your frustration and I will contact him". Only to have him return with the same dog in orange or turquoise and every time customer service would spit out the same line "I can understand your frustration and I will contact him. We see he is responding to you within 24 hours so for us that means you are trying to work things out. I want my money back! Sorry we can't give you your money back. The seller has received his money and its up to him to give you any money back if he so chooses. It was a dreadful experience. I ended up using an online logo maker and I loved it. PLUS it actually cost less. I'm now doing my own website. If you have the patience then try to do it yourself. Do NOT skimp on your website. The way the world is run today you want your website and all social media presence to correctly reflect your quality. If at the end I'm not happy with my website I will go to a professional and pay what it costs. Hope this helped and good luck
Answer: I know I have to wade through a lot of questionable sellers to get a good one. Happy hunting. There are good ones out there though.
Answer: All I can say id Fiverr is the BIGGEST SCAM going. Had to dispute the charges through my bank to get the money back
Answer: Stay far away from fiverr. I paid a guy to do some work and proved with third party techniques they used bots for fake views to my site. Yet this guy had many many great reviews. You cannot trust this site whatsoever. Stick with paypal as you most likely will get nowhere with fiverr.
Answer: If you want a site designed to steal credit card data from hard-working, civilized people, please use Fiverr. It is designed for one thing: to take your credit card data and leave you to deal with a mess. More details, reply or search for my previous posts.
Answer: I can only imagine you got swindled and feel bad about the fact you trusted someone. Don't feel bad, you did nothing wrong. There are sites who take the time to vet their sellers and then there are sites like Fiverr who let's anyone to join with zero check on their credentials. The entry into selling on Fiverr is so easy that it borders on ridiculousness. Anyone can lie about their location, experience, education, and just about any credentials. Some of them are really clever and mask their fake profile pictures and gig descriptions really well. Fiverr is so secretive about their vetting process, which I seriously doubt there is anything in writing, that you can't trust it. The seller's level is a joke - I've gotten cheated by ones with thousands of reviews. How they received literally a thousand or more review is mind boggling. Go back and check again, you'll notice like 99.9% of the million or so sellers all have 5 star reviews. All legitimate businesses have a combination of good and bad reviews, most average around 3/5 or if they are a really great business 4/5 but for a large company with like a million or so freelancers with zero credentials having 5/5 pretty much tells you there is something wrong. Like I said, you did nothing wrong. I hope you didn't lose too much money. Their philosophy is "We don't care how crappy the delivery was as long as the seller delivered you don't get your money back."
Answer: The answer is plain simple NO! You will get your followers, yes! But they are all bots, so you will lose 90% of the followers the same week, might as well throw this 5 bucks in the air.
Answer: There is very little in the world that is unique. You have to trust or spend a lot more $$$ or do it yourself
Answer: I would suggest having nothing whatsoever to do with Fiverr. When things go wrong - and that happens a LOT - there is no customer support line to call. They make it very difficult (in my own case, impossible) to resolve any problems. Read the evaluation reviews- they are extremely negative. My advice: find another site on which to offer your services. DG
Answer: I've had 28 orders and all but two were very satisfactory. Most were PDFform building or business card templates, but I had s few design logos for me then used the one I liked. Buyers: it's cheap. Remember that. When the service is good I tip generously then use the same person. I get great service, often in one day. When I order, I add express service and have yet to be disappointed. It's a business model without customer service. Face it. If you want customer service, go to Nordstroms or Nieman Marcus. Do a better job selecting your service provider; be clear in the order, and overpay.
Fiverr is the world’s largest marketplace for creative and digital services, including graphic design, copywriting, voice overs, and music and film editing.
Fiverr is changing the way the world works together by giving entrepreneurs, freelancers, small businesses and even enterprises the resources they need to get things done.