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FiverrReviews 1,136

1.5

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Fiverr Reviews Summary

The company has garnered a mixed reputation, with some customers appreciating the affordability and variety of services available, as well as the potential for building long-term relationships with freelancers. However, significant concerns dominate the feedback, particularly regarding delayed payments, unresponsive customer support, and a perceived lack of accountability for both sellers and buyers. Many users express frustration over unresolved disputes and the platform's failure to ensure transparency and quality among its freelancers. This highlights a critical need for improved customer service and stricter oversight to enhance user trust and satisfaction.

This summary is generated by AI, based on text from customer reviews

service
281
value
270
shipping
177
returns
207
quality
256
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Ireland
1 review
4 helpful votes
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Avoid Fiverr
January 5, 2018

Seller didn't deliver 3d logo that I paid 138 euro for.
Fiverr support keeps defending seller and basicly keeps giving the seller deadlines he doesn't meet.
Paid 7 day delivery now over 2 months
Stay away from Fiverr or just give your money to charity

Date of experience: January 5, 2018
India
4 reviews
13 helpful votes
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This is my First time at Fiverr. I have done atleast 10 projects at Free-Lancer. Freelancers there know their work. I do not see the same here. Unfortunately a seller at Fiverr with rating 5 made a very poor Gig with basic mistakes in photoshopping which even a novice could figure out. To add to the issues their support staff is not even willing to intervene. Seller took 40 days instead of 3 and the Gig is still poor quality. Hail fiverr.

Date of experience: January 4, 2018
Latvia
1 review
4 helpful votes
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$#*!heads
January 3, 2018

Spent money on a project, first of all, the project that he sent was LOW LEVEL $#*!. After contacting him, he couldn't do much better, because this all website consists of little piece of $#*!S who can't do $#*!. And after a while my profile got disabled. So don't buy anything there. IT'S A SCAM. And even if you succeed to get project before you get disabled it WILL be $#*!.

Date of experience: January 3, 2018
India
2 reviews
7 helpful votes
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Low Level system
January 1, 2018

Can't expect long term work here, fiverr can finish your 6 years hard work anytime, so better to work on anywhere else then here if you are looking long term future..

Date of experience: January 1, 2018
India
1 review
6 helpful votes
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Hi,
There is no arbitration team who sattle matter between buyers and sellers the world worst support team said to freelancer that you will not get paid because client did not want to release payment.
EXCUSE ME freelancer did what he hired for align with all terms and conditions also ready to pay to fiverr 20% of the payment from his hard earned money?

If freelancer waste their time and do work for that client and lastly client said that they have change their mood? Whats the mood freelancer dont know if they approve the work of freelancer and released 5 start reviews after that what $#*!ing they charge back? Whats the $#*! of chargeback? The deal was done from that point when client get everything what they need.

SO WHAT FIVERR SAYS DO WORK FOR LIFETIME FOR A BUYER WHO HIRES YOU AT ONLY 5$?

IS THAT NOT A $#*! PLATFORM? THEY DO NOT TOOK ANY SINGLE STEP AGAINST BUYER SUPPORT ONLY SUGGEST SOME NULL COMMENT AND ABLE TO REACH ANY SOLUTION.

Date of experience: December 21, 2017
Germany
1 review
7 helpful votes
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Fake skills
December 19, 2017

A few weeks ago, I told Fiverr that a seller has misrepresentations in his profile.The seller advertises with certificates that do not exist. I have provided evidence to Fiverr.
But Fiverr does nothing!
How can I trust that other profiles are correct?

Date of experience: December 19, 2017
Nigeria
3 reviews
6 helpful votes
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HORRIBLE!
December 7, 2017

I was a seller on fiverr and was enjoying the ride with a just completed job that was worth a huge amount of money that i just delivered and waiting for the approval. Fiverr just disabled my account, seized my cleared funds for 90 days and cancelled an order i spent 2 months working on and just completed, now i would never get paid and they claimed that i was spamming and redirecting traffic because i ordered a gig from someone on fiverr to improve engagement on my amazon store. Sent message to support they didn't reply. I feel like i have been robbed of all my earnings because i decided to buy a gig on fiverr. I WOULD NEVER MAKE THIS MISTAKE AGAIN.

Date of experience: December 7, 2017
GB
2 reviews
7 helpful votes
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Horrible
December 6, 2017

I paid $40 for youtube promotion and only got 100-200 views and 1-2 likes on my video. I asked for only a partial refund and the seller agreed. I got a warning from fiver that I was in trouble for trying to "cheat" the system.

Date of experience: December 6, 2017
Sri Lanka
1 review
2 helpful votes
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Extremly poor and unsafe
December 4, 2017

Extremely poor and unsafe place to sellers it's stay away from it it's high risk site and unsafe place to sellers just one new buyer (scammer) can story your 5 yeas hard effort

Date of experience: December 4, 2017
North Carolina
1 review
4 helpful votes
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The designers sent me a logo I asked for revisions. I didn't hear back after multiple messages, submitted a dispute with no response. Fiverr.com completed the order and then gave the designer 5 stars. Don't waste your money. Try another service and send a message to Fiverr.com.

Date of experience: November 27, 2017
Florida
1 review
6 helpful votes
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Beware! This is a scam!
November 25, 2017

I placed 3 orders with 3 different logo designers and Fiverr has yet to deliver revisions as promised. Fiverr has a trick where they close your order if you're not paying attention, even if you are actively communicating with the "designers". None of the orders I have placed provided the files they promised. I am contacting Fiverr support and they respond telling me that it is their policy to close orders automatically and there is nothing they can do. I lost all my money and got nothing in return. This is a scam!

Date of experience: November 25, 2017
Washington
2 reviews
5 helpful votes
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Horrible experience
November 22, 2017

I needed a logo for a website and chose a seller. I think that they were not able to speak English well enough to understand what I needed. After going back and forth multiple times, I gave up and lost my money. All I needed was a white logo with a transparent background. First I got the logo in black and white with a black background. Sent a message, then received the logo image but the entire thing was transparent! Wow. Deactivated my account, then received an email telling me that they disabled my account because I violated their Terms of Service. What? What a waste of money.

Date of experience: November 22, 2017
Australia
2 reviews
9 helpful votes
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Crooks
November 17, 2017

I have not ordered anything and they took $ 10 out of my account how did they get to my account number? How google and microsoft allow this crooks to stay on the internet?

Date of experience: November 17, 2017
Germany
1 review
5 helpful votes
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I've gave this website many chances to find at least 1 good experience but no hope!
My first order I had at fiverr was lower than weak work, I thought I did not choose the right seller or even cos it was cheap deal, then I bought from 3 different sellers who have been rated as best sellers with great profile and sample of their designs, I contacted with the three of them before the order and provide them all the instructions on how to redesign my logo, the final results were shocking! Non of them was even close to a trainee level!
The funny part one of the seller sent me messages begging me to delete my review and even offered to give me my money back ((which you can't really get it back from fiverr)) so he can keep lying about his skills and portfolio!

Date of experience: November 12, 2017
New York
1 review
4 helpful votes
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I submitted a project to a Level 2 seller named faizan6089 and accepted the price quoted. The quality of work was poor and lacked professionalism. I contacted customer support but they were no help whatsoever, they pretend that they care but in reality they are on the sellers side and don't care about quality nor the customer. Stay away from Fivver or at the very least negotiate and have them produce samples before paying the price quoted, and put it in writing that you can cancel the project anytime. I couldn't get a refund, BTW, you cannot cancel a project unless the seller agrees. I spent $500.00 dollars for something I will never use.

Date of experience: November 9, 2017
India
1 review
3 helpful votes
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Unlike the other freelancing sites, Fiverr never shows reviews on the buyers profiles. The reason is a vast majority of Fiverr clients are their own guys who bring lower cost projects from their local markets and post those on Fiverr. They want to get their lower cost jobs done for free. As the consequence of it, they try to be involved in a quarrel with the sellers. They do this only to get the job done for free. As the consequence of it, they receive negative reviews in many cases. Now if their profiles show the negative reviews posted by the sellers, they will never get any seller in future to get their works done for free. This is why fiverr Fiverr never shows reviews on the buyers profiles.

On the other hand, as the sellers profiles display the reviews, they deliver the work for free in the most of the cases. This is only to avoid the negative feedbacks and keep their profile neat and clean.

Clients on the fiverr, being their own people, Fiverr always take buyers side. No seller can win against a buyer on fiverr- even if a seller is 100% correct. Fiverr is a site for the buyers, not for the sellers.

Date of experience: November 7, 2017
Arizona
1 review
5 helpful votes
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Bad service
November 7, 2017

A soon as you pay fiverr you can forget about your money if you make any complain the only thing that they said id look on our Order Cancellation Policy page.
Or in there words "I recommend that you review our Order Cancellation Policy page."
See how he wrote it "I recommend that" that not a way to treat your customer i'm sorry right or wrong that not away to treat your customer.

Date of experience: November 7, 2017
District of Columbia
1 review
7 helpful votes
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NO support for sellers
November 7, 2017

At first I thought Fiverr was a great way to earn extra cash, until I started realizing the many frustrations that come from being a freelancer on Fiverr. First, they take 20% of all your proceeds (which is a lot considering the low prices sellers make). I understand that they need to make money but then they take 20% of your hard earned tips! I have received hundreds of dollars of tips and instead of getting to keep 100%, they take credit for sellers going above and beyond! Next, they charge money for you to just withdraw your earnings. If you try to inquire about anything, their customer support is a joke and they never adequately resolve any issue you bring to them. Second, if you are on vacation (and in some cases do not even have internet access), sellers can still contact you if they are past clients and if you don't respond then your response time gets lowered and buyers are less likely to choose your services. Third, and most frustrating, Fiverr can delete your gigs for absolutely no reason without even discussing it with you first. I had a gig up for 1 whole year, received a fair amount of work and a large amount of money from it (which also means Fiverr received a good amount of money as well), had all 5 star reviews, and Fiverr removed the gig without any warning and just said it was a violation. There are 150 other gigs just like mine but somehow they aren't violations. There is no trust with Fiverr and I don't believe they have seller's interests at heart. They favor the buyer over the seller and treat their sellers like garbage. They don't try to keep their sellers happy and I guarantee they have lost a lot of good sellers because of it. I am a level two seller with all 5 star review who generates a good amount of revenue for Fiverr and they are going to lose my business because I'm absolutely fed up.

Date of experience: November 7, 2017
Germany
1 review
2 helpful votes
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They closed my account
November 5, 2017

Fiverr closed my account anyway. I have hundreds of dollars and the have suspended my account. The peoples at fiverr contact me with a comic picture and fake names.

Date of experience: November 5, 2017
Philippines
1 review
9 helpful votes
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I have cancelled my order to one of there freelancer and requested to refund my money back to my payment card that I've used upon paying the gig for 80$. On my account transaction shows on there site that the 80$ was refunded back to my mastercard but I've waited for 2 weeks and nothing came. I been contacting the support team but got no response.

I am planning to make a complain to the authority. Does anyone knows how to properly make a pursuit complain to this company?

I will follow up my bank as well

Date of experience: November 5, 2017

From the business

Fiverr is the world’s largest marketplace for creative and digital services, including graphic design, copywriting, voice overs, and music and film editing.
Fiverr is changing the way the world works together by giving entrepreneurs, freelancers, small businesses and even enterprises the resources they need to get things done.


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