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Ohio
1 review
1 helpful vote
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This site is a scam
November 6, 2023

I spent a good amount of time setting up my Fiverr account and watching videos they said my selling gig was published no issues and then a little while after i bought a logo for my profile, they decide to not approve my account. I think they do that to make money off of people buying logos for their profile since fiverr gets a cut of the money. Seems like a scam to me- written by BCDailyTarot

Date of experience: November 6, 2023
Texas
1 review
10 helpful votes
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Man, I should have read the reviews. Supposedly a program that should have been completed in 29 days, has been dragged on for 3 months and after cornering the seller into giving up a deadline, he finally disappears.

And of course, the service team say it's too late for a refund because it's been passed the 29 days and I never modified the order, even though the seller kept sending me completed orders by attaching stupid word documents to the gig which since he delivered "something" then that automatically completes the deal. The seller was sending me BS documents almost everyday, if you don't reject it within 3 days, buyer assumes acceptance by default.

It's a complete scam. I invested $3000. 00 and no one can help me.

I'm getting my lawyer to look into this and from the lols of it I'm not the only one who has been scammed.

Hmm... I might even have to contact some of you guys here, if we can get enough people against fiverr we can have a strong and solid case.

Date of experience: November 4, 2016
Georgia
1 review
5 helpful votes
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I had used this site for about 6 months, never had any problem. One day I get a message your account is suspended, no reason why. Email says to see why log into your account! I can't log into my account! Had 2 outstanding orders that were cancelled, now I can't get that money back!

Date of experience: February 4, 2017
GB
1 review
1 helpful vote
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Horrible experience
February 19, 2022

I had a horrible experience recently where a agency I hired on their website scammed me by deleting everything on my website. Even after providing the proof that agency is Scot free selling on their platform. I don't think buyer satisfaction a priority there.

Date of experience: February 19, 2022
Alabama
1 review
0 helpful votes
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K&R Bash Likes Fiverr
October 21, 2016

I've used Fiverr to create some promotional videos, backlinks, voice over work among other things (you can view some of the work on my instagram https://www.instagram.com/kr_bash/ and FB (https://business.facebook.com/knrbash1/) pages. Overall, I am satisfied with my purchases because I understand that you get what you pay for. However, some of my orders are more than $5, but I read the seller's reviews and make sure I give future buyers an accurate and honest review (although the sellers do beg for a 5 star review).

Date of experience: October 19, 2016
Philippines
1 review
7 helpful votes
Follow Amy E.
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So we are a class undergoing training for a Virtual Assistance course. We're required to sign up and set up an account at Fiverr. We all made an account that day. The next day we had our accounts disabled. Ok, fine... I email their customer care to explain the situation. I figured they might have suspected us for bots. I explained, provided proof, provided links to government-sponsored programs, and provided pictures of our school, students and trainers. They didn't explain which specifically of the ToS we violated, they didn't suggest ways to help us, and they didn't offer to help us. Instead, they were in a hurry to terminate communication without further input in their end.

Date of experience: August 24, 2018
California
1 review
6 helpful votes
Follow Klise M.
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All of the other terrible reviews are true... Too easy to be real right? Yes, usually if it is too good to be true it is - Graphic designer tasked to make 2 logos for $60 - 7 days later, no logos and the designer/seller quit on me! Lol. I asked them to make some simple changes and they stated it was too much. Don't be fooled - there are some huge language barriers with the artists. Most likely they are just using some premade logos. These are basic designs that elementary school children could design if needed. Had to call my credit card company and dispute the charges, because once they refund you from the seller you CAN NOT refund your money from Fiverr. Thats where they get you! Your money is stuck in your Fiverr acount and you can't get it out! What a Scam!

Date of experience: October 24, 2017
Tunisia
1 review
16 helpful votes
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Already Saved +200$
April 8, 2016

This gig:

https://www.fiverr.com/bolla1996/create-personal-moz-account-valid-for-2-months

Just saved me for over 200$ I receive 1 Month Moz Pro account and Semrush account, I know that both offer 30 and 14 days free trial but I don't want to submit my credit card information,

Thank you Fiverr

Date of experience: April 8, 2016
California
1 review
4 helpful votes
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Bought a gig and did not pay $5, surprise, surprise. The work provided was amateur at a stretch of imagination. The language was weak and grammar was all over the shop. I laughed out loud reading it the first time. Seller took 8 days to complete a simple task and I asked repeatedly for changes to be done and was provided a non existent "revised" version.
Subsequent requests for a cancellation was only met with a refund of a third of the work, reason being that work had already been done. Writing to fiverr, they colluded with the seller saying that work has been already done, and it's the prerogative of the seller to refund or not.
Absolute sham job. Go to upwork.com where the standards are much better.

Date of experience: April 25, 2016
California
3 reviews
12 helpful votes
Follow Sheila L.
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Terrible sellers and Fiverr keeps your money, even if you want a refund!

Got a problem with a purchase? Tough, no refunds. That is Fiverr's policy, any money you have paid can only stay on their ledger and be used for another purchase.

ABSOLUTELY NO REFUNDS are permitted.

Absolute swindlers.

Do not buy any product or service at Fiverr, and do not sell there, either.

Date of experience: March 19, 2016
Illinois
1 review
5 helpful votes
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Scam
June 16, 2018

They don't allow you to talk on the phone with seller. I ordered personal statement, resume and cover letter, the guy wrote it so terrible I didn't want to pay. They hide behind the rules and they do a terrible job

Date of experience: June 16, 2018
Tennessee
1 review
3 helpful votes
Follow Oscar G.
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If for some reason your order gets cancelled they will give you credits not a refund to your original payment method.
The worst part is that in order to use those credit the next purchase has to be for the same amount of your credit in your account.

Date of experience: March 26, 2017
Texas
7 reviews
3 helpful votes
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Fiverr.com is great!
September 22, 2017

I can't believe all the negative info on this site. I have used a Fiverr editor, to edit all my Historical Romance Novellas, and a Cover Creator, to create all my book covers, which are listed on Kindle and Amazon, and their work has been superb! They are in my opinion very professional, and they absolutely know their craft. Don't believe me? See for yourself what they can do! Check it out on Amazon. My books are all listed on Amazon and Kindle. " A Light In The Attic," or "Under The Pecan Tree" by TB Riggs. P.S. Book Reviews are always welcome.

Date of experience: September 22, 2017
Viet Nam
1 review
2 helpful votes
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I used Fiverr for over 2 week and got 44$. Then i want to withdraw my money from my fiverr acount into paypal account. Suddenly, the Customer Service sent me a message which says my account has been disabled. Now i can't login to fiverr and get my money back! I won't never use Fiverr again.
I definitely would not recommend it to anyone!

Date of experience: June 4, 2017
California
1 review
4 helpful votes
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First of all, bad costumer service. Good luck reaching anyone if you have any issues. Second, buggy payment system. It's September 17 and I still have pending funds that should've clear on the 15th. Still waiting for someone to get back to me...

Worst of all, it's a competition for who can under sell themselves the most. People doing graphics in the US and or Europe having to have the same pricing as people who live in China and or India in order to stay competitive.

Date of experience: September 17, 2015
New Jersey
1 review
2 helpful votes
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It's too bad there isn't a mark for no star! This company is a scam and they will try and steal your money not to mention completely wasting all your time. I have a resolution conflict into PayPal, hopefully it is refunded and PayPal closes their account. They don't respond immediately and there is no way to speak with them via good old phones. They create emails hours after the questions are generated. HORRIBLE CUSTOMER SERVICE! Save your money and better yet save your time. Find someone else to help you.

Date of experience: March 31, 2014
Texas
1 review
6 helpful votes
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I've been burned by them 2x. Once 2 years ago and I had a credit I was never able to redeem because restricted my account. I made anew one and the service I bought never came through. You don't get a refund either, they keep your money and give you a credit. I if you DO use them absolutely use paypal to protect yourself. They will fight it for you.

WHAT A RIPOFF

- There's no way to contact them by phone
- Their customer service sucks and they never get anything resolved

Date of experience: August 31, 2014
Canada
1 review
3 helpful votes
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I just had the worst experience ever with Fiverr. Did this happen to anyone else I? After seller stretched me out 4 extra days submitting beyond amateur work, I cancelled the GIG (after I warned the seller of this). The seller went rage on me. He has been stalking me all social media, he sends me emails and has threatened to ruin my business. All the seller insisted on was a 5* review even though I didn't feel that to be true.
I approached fivver and noone has contacted me back. The seller got even more upset at one point I'm presuming after Fiverr contacted him.
This site is going to crash. It now has so many fake people posing as pros when they're not even close to it. It is misleading buyers. It's a site that promotes garbage quality work for dirt cheap pricing from 3rd world countries. Noone is tracking authenticity.
I'm done with fiverr.

Date of experience: May 13, 2018
New York
1 review
4 helpful votes
Follow Deborah R.
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The switch and bait comes in where they post one price for the job and when you get in their advertising site and chat with them, WOW, the price sky rockets! I have ordered several different things from many advertisers on fiverr. The ones to really watch out for are people from foreign country's! I wasted 50.00 on having a website made, I kept ketching errors and having all kinds of changes even after it was finished. The designer was good to work with and changed what was needed! So, I got it on line and could never get it to take off, to start getting calls, so, this year I just had it removed! Most of the vendor's on fiverr are amaturs! You get what you pay for! As far as, dealing with support, some times they were helpful
And other times not at all? I hope this helps someone!

Date of experience: March 26, 2017
GB
1 review
0 helpful votes
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Fake Reviews
October 11, 2021

The start rating system is rigged. The company is structured in a way that when you are let down and when your order is not delivered, they force cancel your order and they do not allow you to leave a review. So no wonder all reviews are positive, because majority of the orders who would have got a very bad review, has been forced cancel and the money is refunded in return of you not being allowed to leave a comment or a review. It is totally rigged and fake. Do not believe what you are seeing on the reviews as they are structured to only publish good reviews.

Date of experience: October 11, 2021

Overview

The company has garnered a mixed reputation, with some customers appreciating the affordability and variety of services available, as well as the potential for building long-term relationships with freelancers. However, significant concerns dominate the feedback, particularly regarding delayed payments, unresponsive customer support, and a perceived lack of accountability for both sellers and buyers. Many users express frustration over unresolved disputes and the platform's failure to ensure transparency and quality among its freelancers. This highlights a critical need for improved customer service and stricter oversight to enhance user trust and satisfaction.

This summary is generated by AI, based on text from customer reviews

service
281
value
270
shipping
177
returns
207
quality
256
This company does not typically respond to reviews
+160