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Fiverr has a rating of 1.3 stars from 1,128 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Fiverr most frequently mention customer service, credit card, and low quality problems. Fiverr ranks 107th among Freelancing sites.
This company does not typically respond to reviews
This review began as a 1 star, and I changed it to a 5 star. There is a deficiency in the Fiverr software that made me have to rewrite my complaint every time the seller responded. I thought that the seller had figured out the perfect system to make sure the review never reached Support. However, it did reach support, and support resolved the issue within a few hours after I made the complaint.
I hired Mike Oliver from Pakistan on 9/14 with the agreement the work would be done in 10 days. He tricked me into pre-paying by telling me he would be my personal designer so I paid him and he has never done the work. He is a scam artist do not hire him. Fiverr has no actual customer service available, only AI. I have sent countless emails that have gone largely unanswered.
Fiverr has a rating of F at the BBB.
Also:
The star ratings by each seller on Fiverr are false. The reason for this is that the Fiverr system makes it difficult for buyers to leave feedback. For example if a buyer coomplains to Fiverr often Fiverr will cancel the order and the buyer has not chance to leave the correct feedback. Fiverr favors the seller.
Date of experience: March 11, 2017
Fiverr is a scam! The seller and I cancelled with mutual consent and fiverr kept my money! There is NO WAY TO GET YOUR MONEY BACK! They say you have a credit but this is not true - they keep it. There is no customer service, no way to contact anyone, no way to get your money back - they keep it and you are screwed. Utterly taken advantage of. They are a total rip off in very way.
Date of experience: September 7, 2017
Inexistant customer support. When you try to contact customer support regarding a dispute with a seller, an error message appers saying ''Delivery Failed'' You can only review a seller if you accept his order delivery. If you file a dispute as a buyer with your payment provider they disable your account.
Date of experience: July 25, 2018
I pre-paid for a job. Waited 20 hours to have the "seller" refuse the job, saying he was away from his computer. Rather than refunding my money, it is sitting in my "fiver account". I just want my money back, but they refuse to refund it. STAY AWAY! THEY JUST RIP YOU OFF!
Date of experience: November 30, 2016
Ultra fast delivery and a logo in a unique style. Friendly Communication. High recommended. Thanks for your delivery. Good experience to work with him
Date of experience: May 13, 2022
This site is ok if your seller is a genuine if not your in trouble, if they complete your order the cancellation option dosent appear so you have to go searching for cancellation you will just find forums, if you do get a refund through complaining it will not go back to your bank account but back on your fiverr account abit like a fruit machine. I have one more person doing a video editing job and i dont care if this gose tits up il id rather pay extra have a good job good comunication hassle free.
Date of experience: September 20, 2015
It is a good tool for businesses to increase productivity of the company.
You can buy / offer services from $ 5 administration tools easy to understand.
Paypal payment method
Date of experience: July 12, 2015
I bought a "Video template" only to find out that it is an illegal version.
They allow people to resell templates without licenses.
Group class action lawsuit should be made against these guys. ASAP.
Date of experience: March 6, 2016
Love the site and the concept but don't go here expecting professional work, although much of what's offered is a good deal at $5. I would give it 5 stars except Fiverr customer service is horrible
Date of experience: October 23, 2016
Toni_Boi left me with design flaws on a business logo which took 2 weeks to rectify, and returned half the promised work.
Got scammed by Design_Klab on business cards. Files were not print-ready and were un editable. Printers charged for redesigning all over again. No reply. Straight up scammed.
Should have saw the warnings on the first gig.
FYI - Fiverr HQ is:
12 HaOmanim St., Tel Aviv Gush Dan, *******, Israel
Date of experience: August 18, 2017
Big mistake, thought whats the worst that could happen if i don't like the work, just get my money back. Turns out they give you credit instead of a refund, very misleading. Stay away...
Date of experience: January 14, 2016
Warning to all buyers, some of the sellers will try and sell you copyrighted content so that they can get a fast buck from you. If you need art ask your friends instead.
Tip for consumers:
tips yep keep away from the site!
Date of experience: March 25, 2017
If you can't bother to invest in something you won't end up appreciating it. Do your homework, hire a professional... the fact that these sites exist is gross.
Date of experience: April 4, 2018
Fiver took money to do formatting a book but never completed the job and did not refund fees I had paid. They went into silent mode after receiving money
Tip for consumers:
Be aware money once paid are gone
Products used:
Formatting a book
Date of experience: February 8, 2022
I've been buying on the site for like 4 years. I've mostly ordered voice overs and art work which I always end up fixing it to my liking.
Since I'm already aware that the sellers are usually students and non professionals.
The fees went from $1 to $2, then lately tax fees. OK. If there's added taxes just like Amazon or any other store. Then they should add a cart to their site.
I discussed about my bulk orders and their opinion about single payment fees before but I was denied.
I feel stupid bringing it up again now that there's added tax. So simply I quit.
If you order often, like 20+ orders a month it is better to hire one of those professionals who charge hourly rate. Because you will end up paying more on fiverr.
Because with goods transactions, ex. Today I bought 5 clothes clothes from amazon, each has 0.65 tax which is govt. Tax law.
Shipping was $5.99 fixed, or UPS $9.99 or free shipping.
Why should Digital goods from same store cost like $3 each... up to $50 to ship/deliver bulk items?
Date of experience: April 11, 2020
Lots of scammers that I was able to avoid, but ended up getting burned when Fiverr wouldn't honor a promo code or force a vendor to return money. Been with Fiverr since 2014 and now gone for good!
Tip for consumers:
Be very cautious
Products used:
Ordered graphic design services from one vendor who didn't perform, Fiverr did nothing, then offered me a promo code on the next order they didn't honor on a technicality
Date of experience: March 10, 2022
I was very pleased with my book cover. I'll be hiring them to do more covers for me and eventually a web page. Anyone looking for great work at a reasonable price won't go wrong with Fiverr.
Date of experience: May 5, 2015
It is unfortunate to see so many negative reviews on Fiverr while other freelance platforms which are worse have much better reviews. I'm writing from an honest and trained seller's point of view. Fiverr has ups and downs. It is true that at least 2/3 of the clients are looking for dirty cheap prices that no professional would offer to work for. And, there's probably a bunch of sellers who are doing sloppy work to cater to those clients. This is mostly to be blamed on those clients who think they can get hours worth of work for $5, just because its called Fiverr. Having said that, Ive had wonderful clients on this site and built relationships that lasted for years. What I like about Fiverr is that this platform still has that balance between the number of jobs offered and sellers, at least in my field. If I send an offer, I usually get contacted unlike in other sites where I see 30-50 bids on a few projects. One down side I experienced is that its algorithms are unforgiving. If I paused a gig or mutually cancelled an order (which often happens when sellers put orders for $5 expecting work of 10 times more value), my gigs will take a nose-dive until a past client starts an order with me or until I find a client to work with. They must fine tune these hidden score systems to work more intelligently. Overall, my experience has been positive so far.
Date of experience: October 3, 2017
FIverr sucks. It is not a good site for academic writers either. I created an academic gig for writing services only to be denied two months later at its peak.
Date of experience: January 30, 2018
I'm a buyer at fiverr and suddenlly they just block my account.
I have 3 orders that wasnt completed and they just bloked for no reason at all.
They didnt even had the courtesy to send me an email that my account has been blocked.
I contact them and they told me that that i could take my money back in 45 days. What is that? 45 days.
And they refuse to explain why they close my account. This is crazy. I'm a buyer, not a seller
What could i have broken the rules to receive a treatment like that?
Date of experience: December 30, 2010
I ordered a service on the 25th with preciousjanet for a 10-15 page paper that was due tonight 27th at 11:59 pm. They were keeping in contact with me and telling me different times it would be finished throughout the 2 days they had to do it, they were very dishonest. They kept telling me they were working on it but when I told them the time zone I was in again they canceled the order on me 4 hours before it is due. They have set me behind in submitting my assignment on time and put me in jeopardy of not graduating. I got scammed by them and am very upset with everything that happened!
Tip for consumers:
Just make sure the freelancer is legit and have a lot of reviews!
Products used:
Fivver
Date of experience: April 27, 2022
I've had some great results working with freelancer I found on here. But I also had the opposite. So it really depends, just make sure to properly screen providers.
Date of experience: June 23, 2017
I have spent much time at this portal but a very little response than my expectation. They really need to improve if they want people to work through them.
Date of experience: August 9, 2018
If your reading this, USE UPWORK INSTEAD!
I have been a fiverr customer for almost 3 years. The quality of their freelancers has plummeted. Everyone on there has little to no prior experience in their particular skill.
Recently, I had a major issue with a freelancer, one that I've never had. The freelancer coerced my to nark his work as complete and review this gig... even though he never finished my work.
I contact support to request a refund, with clear evidence if my case. Their customer service team is an incompetent as the freelancers. Their reply: "Sorry too late, should've contacted us sooner". How could I have? I was doing the adult thing and trying to reason with the freelancer myself before finally escalating it to fiverr.
You should take accusations like this seriously, and review them to maintain freelancers that are the utmost quality. Like upwork. Instead... you accept everyone. And when a customer complains you tell then "good luck and goodbye". How can you make money from freelancers if you have no customers.
You've lost me is a customer. FOREVER!
Date of experience: December 13, 2019
He kept promising to deliver and he didn't. Why do they allow this to happen? In fact, Im not sure who I can trust after that experience! Never again!
Date of experience: January 23, 2018
Fiverr is the world’s largest marketplace for creative and digital services, including graphic design, copywriting, voice overs, and music and film editing.
Fiverr is changing the way the world works together by giving entrepreneurs, freelancers, small businesses and even enterprises the resources they need to get things done.
