Fiverr

I know that platforms like fiverr.com are hit and miss. Now I did get OK work here and there. What I am totally frustrated by right now is the lack of response and support from fiverr.com itself. All the support desk messages start with "I'm sorry and you must feel frustrated" and then they add on to the frustration. My first message was asking how I can get around the rule of responding to a gig within 3 days. If I have a heavy work schedule, I may not be able to do so. When I wrote the help center, it took THEM 9 DAYS to respond to my message asking how I get an extension to a 3 days response rate. And with a few more complications, it means that my 65$ gig has been finalised in their view, but I did not get any useful work out of it. I need to start over again with a different editor after having spent around 10 hours providing feedback (video footage - takes a while to give feedback), and fiverr.com is taking no responsibility and refuses to refund. So it is similar to ordering clothes from a shop in China. If you get the wrong thing - there's no way to get a refund.

I paid for a new logo + the source file + 1 revision. I never got the source file from Pro-Webstar - only a jpeg image which I can't use. When I asked for it, she tried to charge me again for it. I complained. She asked what I wanted. I explained in a detailed message and provided a hand rendering of what I was looking for in the revision. Four months later and counting, I still have nothing but a poor quality jpg file. Customer service keeps asking if I want them to contact her. "Yes" I respond every time. She reaches out, I point her to my post stating my revision changes and request my source file. She never responds. I reengage customer service. I'm on a loop. I will never use Fivver.com again and will warn everyone to STAY AWAY unless you just have money to trick off in exchange for a frustrating experience.

The worst ever Hire real professionals with real credentials. They gave 5 star ratings to people using my old email and account sign in on jobs that were never done or completed. Never pay before the job is complete AND DO NOT PAY SOMEONE TO WRITE AN ENDORSEMENT THEY TAKE YOUR MONEY AND CAN BLOCK YOU IT IS THEN GONE. Be an informed consumer. AVOID FRAUDULENT ACTIVITY. You do not even know if the person is real ~ It's the Internet

Contracted someone to do some work for me on there site $1400 and the best customer service did for me was a $400 credit that has to be used in 90 days and best of all they let the freelancer keep conducting business on there site. I ADVISE YOU TO TRY YOUR LUCK WITH UPWORK HOPEFULLY YOU WILL HAVE BETTER LUCK.

I have tried numerous purchases on this site, each time I try to convince myself that if I pay more and work with the seller, the work will be of better quality. However, I did not even know that people existed that were capable of performing work of such a low quality. Fiverr staff is also nowhere to be found, which leads me to believe that this is a couple guys in a Romanian basement working with a group of people at the $#*!ed IQ level doing all the Fiverr campaigns themselves. Do yourself a favor and pay for something acceptable on freelance websites. There is a difference between quality and acceptable work, and 3/3 times, the work has been well - well below the threshold of anything remotely acceptable. I have never created a negative review in my life, but this site is worse than poor quality - its outright fraud. All of the sellers use fake work samples and then try to up-sell you after you see how horrible their work is, just to make no changes and come up with excuses. Its totally pathetic.

Promised to promote my website with genuine leads!
Lol these leads were robots they bounced streight back out in a millisecond problem is of course this bad traffic does you no favours all you get is charged over exceeding your bandwidth and of source Fiver don't want to know.
So I suggest cancel it at your card or paypal and get the lot back no matter how long it takes.
These guys are cone men STAY AWAY FROM THEM

Hello in this offer I propose you to design for you 3D logo for your business. You can send me your describtion about the desired logo design and your preferences about. All of your requirements will be satisfied and guaranteed on 100%.
What you receive:
- 1000x1000px JPG
- 1000x1000px PNG with transparent background
- Up to 5 modifications
- Delivery within 3 days
- 100% Guaranteed Service
- Money Back
- Special Requirements

What I need:
Your preferences in text file with desired colours and preferred images that be included in logo design if you have any. I can create and include everything that you want so do not hesitate to order this service.

AM taking Fiverr on to the regulatory bodies and would like help from you all. I need the following information. Business ID number and where its registered.

Terrible... communication a huge problem... he does a job, tells you done... an image I never requested. Have had very good luck with Audrey but have not been able to connect with her

Working for a Forbes 50 left my management position eliminated after a failed merger. Reached out to fiverr.com, provided a professional resume writer all requested information and, after seven days, still no response or product. Reached out to the next one, paid $105 for resume, cover letter, and LinkedIn update with a six-day turnaround. Just prior to midnight on day six, I get resume, cover letter, and request for my LinkedIn login info, which I promptly provided.

Two hours later, and long after I went to bed, she says I needed to give her the security code emailed to me, which I did. Hours later, she responded, "it's too late." I ask her to provide me a time when she is available.

Long story short- here we are, seven days PAST the six day due date, still no LinkedIn, but the order "auto completed" and she has my money.

Go to customer service, first for help on stopping auto complete; no help. Then to complain that they have my money and I have no LinkedIn. What does the customer service lead do? Insults me by writing, "I cannot believe you did not know you would need a security code." Really? Why would I think about that since the gal who does this for a living did not even think to tell me?

Super pissed- more at the total lack of site support, than the absolute mishandling of my order. Horrible experience!

I had got my app done threw fiverr and after I had made a payment and got my app done threw the developer. My app started to $#*! up like it kept freezing, loging me out I keep contacting my developer to find out what is the problem with my app she checked and claim that is working fine on her end then she try to get more money out of me and told her no I had paid you the money so I had contacted fiverr and they never respond back before she try to get more money out of me before she even started on my app she had cancelled out one of the orders and send another invoice for me to pay and I paid the second time but not the first it's because she had messed up on the first invoice she send to me. This is worst company I have ever delt with not anymore I gureety these seller off of fiverr probably don't have license to do anything. Very horrible company never in life again

Most of the people who are complaining here are making statements that clearly show that they don't know how to use the website. Someone even says, "The guy marked the order complete without ever turning in the work." No. That is absolutely incorrect. The seller cannot mark ANYTHING as "complete". It is impossible. The "buyer" (or customer) must mark it complete, or the website (Fiverr) does it for you after 3 whole days. If you are placing an order, and don't bother to check your messages for up to 3 days, the order is then marked as complete. If you're spending money on a service, you should probably make sure that YOU understand how it works before you get on random websites to complain about it. I have been using Fiverr for 3 months and it is a lovely service platform... IF you know what you're doing. That's why there are FAQ and Terms of Service pages. Everyone is always trying to find someone else to blame for their ignorance and it's frustrating. Especially since every single customer has the right to "reject" the order if the quality isn't up to par with their expectations. Every single one. You don't HAVE to accept low quality work. But you DO have to know exactly what you're doing and not blame a website for your OWN stupidity.

I've been doing audio work for years and decided to give Fiverr a try. I actually made money, about $2500 over 3 or 4 months, so I'm not someone who's bitter because I couldn't be successful at it. Here's the problem: if someone chooses you for a job you HAVE to accept it. You might offer a job of recording 100 words for $5. If they send you 1,000 words wanting the $5 rate and you refuse to do it Fiver will penalize you for not completing the job. I had one buyer who accidentally booked a job from me and Fiverr refused to refund their money. I refunded it out of my own pocket to avoid them having a negative experience. Fiverr sent me a letter threatening to cancel my account. I saved them the trouble and cancelled it myself. Fortunately, my business is doing well and I don't need Fiverr. I was offering an incredible deal to their customers for experienced audio work but have no desire or need to deal with the unreasonable policies Fiverr imposes on their suppliers. You may find some good producers on Fiverr but chances are they won't stick around long.

This site is used to steal credit card information, and this is fact. I signed up with Fiverr to produce a logo for a shooting club that I run. After the first request failed(No communication from a "woman" from Pakistan that barely typed in English when she finally decided to reply to my request 5 days later(logo was "guaranteed" in 48 hours), I found another designer. After 48 hours, the logo was sent to me(5 different versions) and it was awful. It looked like a logo that one of those automatic logo design sites could produce. Well, I rejected the logo and contacted support for a full refund(Still have not heard back, two weeks later). A few days after this, I noticed ELEVEN fraudulent charges on my Citi card totalling over $800. The first charge was made minutes after the legit Fiverr charge that I authorized. In short, this site is designed to harvest CC and debit card information. I forwarded my complaint to the FBI internet crimes division. Avoid this third-world scam of a site at all costs.

I initially went to Fiverr because Wix support was atrocious. I paid around 3
$360 Australian dollars e-commerce and redesign of pages. He did a beautiful job of the redesign but lied about the e-commerce - he could not execute that part of the job - he was in a hurry for me to sign off and give a review. I gave 5 stars because of the design only. Next because my e-commerce issue was not resolved I went back to Wix who again sent me instructions that could already be found on their website. I received a call from the Project Manager who didn't know the e-commerce part of Wix and slugged I contact Wix - I paid the Premium which they were supposed to charge me monthly but took all of my money for the annual fee instead. So I went back to freaking Fiverr and picked out a seller who portrayed herself as having excellent e-commerce knowledge. The lying you know what charged me $180 Australian dollars (1/3 more than the agreed amount). So 6 days later which is today and guess what she created a form that does nothing and completely ignored the examples and directives of what I wanted. I am not signing off - I told her I will seek my money back if the job does not get done as requested. I quite calm. So we will see what happens. I cannot ever use Wix or Fiverr ever again after my experiences.

Nice idea, smart design, great source of funny brainstorming for your viral campaign. But be aware of the facebook paid promotion, it's waste of your budget. You probably already know that :)

I signed up with fiverr looked around on the site a bit I thought ok seems like a pretty cool site well when I went to log in again they said my account was restricted when I tried to contact them I just keep getting a email saying their looking into the matter, I have no idea why my account is restricted and quite frankly who cares right about now they can keep that website you should be able to talk to someone not just keep getting the same email over and over.

It became an addiction! The most friendly marketplace, so simple, you get what you order, highest quality, simple and fun! Ill defiantly continue buying at Fiverr!

This website is not only worst for buyers, but also for sellers. I have worked hard on providing services to the buyers, and buyer after taking our benefit would open dispute to Fiverr and then seller loses all the money. This has happened to me three times, STAY AWAY FROM THIS $#*!.

There are a number of reasons to avoid this website. For starters, if you try to get a sample of what an artist can produce at a bargain, you'll get little more than someone finding clip art or copyrighted works, and trying to sell them to you with their watermark attached. If you try to get advertising, you'll either get: a) someone posted your add to a site nobody ever heard of, or b) someone will promise "likes," downloads, etc., and then their account will disable after you paid through Fiverr. Also, Fiverr will not refund anything. They'll claim that they can't refund after an order is "complete." Their definition of "complete" must be a little flexible... There are numerous similar stories all over the Internet regarding how people get their money taken. But, it's not just customers looking for a good deal, it's also sellers. They get lots of money in their accounts and then Fiverr deletes their accounts, claiming they violated the sites terms. In addition, their site is not very well designed at all and the few services they offer are not very useful at all. I mean, who really needs someone to "... sing Happy Birthday as jungle boy in the River?"

Bad experience. Learned from it.
Don't get mad. You can always report them to paypal to get your money back (all) as they get the percentage even though you waited your time, they didn't respond to your emails and they cancelled job and they way you can't leave feedback.

Unprofessional designer, Fiverr manipulate reviews, they know job wasn't done, you still loose the commission they steal from you. Or, and they give the money back NO, they put the money on their website, they don't give it back to your bank account.

Micha Kaufman the CEO is a THIEF! He knows what he is doing and is taking your money, end of story.

Also you can report this company to the BBB, people should know what they are about.
Take care everyone! And take care of your money!

As a freelancer on the site, I can't recommend it. Infact I honest suggest you avoid this site like the plague.

They have THE WORST customer service ever and as you know, if you're trying to conduct a business you need proper customer service. Fiverr have perhaps 3-4 staff working on support (and this is for a site that supposedly has hundreds of thousands of transactions every day).

As a level 2 (which you attain after completing 50 orders) you are meant to get Priority Support. You don't. This is an outright lie.

You get the same support as when you first start on the site - That is, you're lucky to get a response within 4-5 days. When they do respond, it's often canned answers.

They refund buyers without consulting with the seller or even reviewing the cases properly thus offering ZERO protection for freelancers on the site.

So all that hard work you do and then get paid for? A few days, week, month or even 6 months later... The payment you received can be returned to the buyer no questions asked leaving you out of pocket.

When making modifications to your gigs - I added a header graphic to one of my gigs (they keep telling you do to it as they claim it improves conversions). It took TEN DAYS for them to approve the graphic! TEN DAYS.

Moral of the story is this - You get peanuts for the work you do and even those peanuts can be taken from you without question. You won't get support, you're on your own and at the mercy of the buyers.

Try proper freelancing websites then support the Freelancers as priority.

I was a top seller on fiverr for many months and have had great success. I do agree with other reviews on here that this site is run by a bunch of immature con artists that do not give a damn about the top sellers that are making them money. They currently owe me over $400 and have banned my account without any reason. I was a seller for over 14 months on this site and it took a long time to build up a successful business on there with all of the competition. STAY AWAY FROM THE CONS THAT WILL STEAL YOUR MONEY!