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    Fiverr

Fiverr

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Overview

Fiverr has a rating of 1.3 stars from 1,128 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Fiverr most frequently mention customer service, credit card, and low quality problems. Fiverr ranks 107th among Freelancing sites.

  • Service
    262
  • Value
    252
  • Shipping
    163
  • Returns
    191
  • Quality
    238

This company does not typically respond to reviews

Positive reviews (last 12 months): 2.6%
Positive
1
Neutral
0
Negative
38
View ratings trends
146
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How would you rate Fiverr?
Top Positive Review

“Fiverr gave me a refund when the seller was crooked”

Arthur H.
1/1/24

This review began as a 1 star, and I changed it to a 5 star. There is a deficiency in the Fiverr software that made me have to rewrite my complaint every time the seller responded. I thought that the seller had figured out the perfect system to make sure the review never reached Support. However, it did reach support, and support resolved the issue within a few hours after I made the complaint.

Date of experience: 1/1/24
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Top Critical Review

“Mike Oliver Pakistan”

New Y.
10/28/24

I hired Mike Oliver from Pakistan on 9/14 with the agreement the work would be done in 10 days. He tricked me into pre-paying by telling me he would be my personal designer so I paid him and he has never done the work. He is a scam artist do not hire him. Fiverr has no actual customer service available, only AI. I have sent countless emails that have gone largely unanswered.

Date of experience: 10/28/24
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Reviews (1,128)

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Reviews that mention popular keywords

customer service (162) customer support (100) credit card (42) support team (19) phone number (14)
Thumbnail of user michaelb240
New York
1 review
6 helpful votes
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August 11th, 2015

I agree with the comments about potentially exploiting talented individuals for little pay but hey, no one if forcing folks to sign up to sell their skills and it does provide a commercial arena to build ones experience. What I have the biggest issue with is the fact that they use copyrighted artwork and music illegally potentially putting the buyer at risk for legal action and damages. I have notified them of this on several occasions and still they offer gigs like "The Minions" BE VERY CAREFUL - it doesn't matter that they sold it to you, if you use it, you own that use and are subject to legal actions against you.

Date of experience: August 11, 2015

Thumbnail of user pentapowerc
Penta-Power C.
Singapore
4 reviews
15 helpful votes
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August 5th, 2018

It's the worst place where you can find big words for their service but will surely turn out to beat you down. If you don't believe me, you'll pay the price.

Service
Value
Returns
Quality

Date of experience: August 5, 2018

Thumbnail of user hartt
MD
1 review
3 helpful votes
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March 8th, 2016

I HAVE NO WORDS TO DESCRIBE HOW STUPID THEY ARE. JUST BECAUSE I WAS SELLING VPN THEY ACCUSED ME THAT I MADE FAKE ACCOUNTS TO BUY MY GIG AND MY ACCOUNT WAS DISABLED.
DON'T EVEN THINK TO USE THIS SITE YOU PAY THEM FOR SECURITY WITH 20% FROM YOUR REVENUE AND THEY WILL F*CK YOU OVER

Date of experience: March 8, 2016

Thumbnail of user victorias96
Arizona
2 reviews
11 helpful votes
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July 5th, 2017

A web designer was supposed to improve my Wix website so that it would look more professional. After many days of trying to get him to do the work, he delivered a website with errors on which I was to email him to fix the errors. I asked him why I couldn't edit the website myself. He said it was because I needed to learn "code". I reminded him that I asked him to make a website like I had on Wix, which I could edit. He said I would need to pay more money to make the website editable. This had been my request from the start.
I asked him for the refund. He refused. I gave him a review based on the situaiton. He said he would not give me a refund unless I removed the review. I informed customer service about the situation. They sent me back to him and kept asking the same quesiton over and over. I called my bank. They refunded my money. Fiverr terminated my account because they said I should not have engaged my bank. Are you kidding me?

Date of experience: July 5, 2017

Thumbnail of user patriciaj163
Georgia
1 review
5 helpful votes
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June 23rd, 2018

This company steal from their customers. They overcharged my account for $96 and refuse to refund me. When I brought up disputing with my credit card and filing a police report, I was threatened with legal procedures. They stated because I used their service, I agreed to a privacy policy that stated I can't dispute. I have never ever seen this privacy policy/... PLEASE STAY AWAY FROM THAT COMPANY. $96 sounds like a small amount but you could be their next victim and it could be worse.

Date of experience: June 23, 2018

Thumbnail of user jillh117
Arizona
3 reviews
7 helpful votes
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May 14th, 2018

If you are a freelancer who likes having 20% of your earnings taken from you for each order you get, Fiverr is for you. If you like building an entire client base from the ground up for years and then having them all stripped away and your account blocked for no reason, Fiverr is for you. If you want to complete hours and hours of work, only to have the customer cancel the order once they've received said work (essentially for free now) then Fiverr is for you. This company has screwed me so many times I can't even count them. I had 100+ five star reviews, several orders a day, and happy customers. Then they decided my editing services didn't align with their standards anymore and shut me down in a matter of a day. Never contacted me, just erased me. Thus, I lost my main source of income. They are the worst platform for freelancers that I have ever seen. Totally and completely unethical company who takes a huge part of your earnings even though you do 100% of the work. This company is a leech on the hardworking freelance world. STAY AS FAR AWAY AS YOU CAN!

Date of experience: May 14, 2018

Thumbnail of user kevind62
Illinois
1 review
3 helpful votes
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December 17th, 2015

BUYER BEWARE! Really BAD Buyer experience! REALLY! Requested a refund of my funds and was setup up as a Expense on their end and EARNINGS on my end. Epic Fraud! The services are a absolute Ripoff of both your time and Money, I opted to pay higher prices as I didnt care for a $5 service. 450 for 60 second animation video, they delivered my competition product in the video Name and all? I provided specific instructions, What a joke. Epic Failure!

Date of experience: December 17, 2015

Thumbnail of user melissap93
Wisconsin
1 review
3 helpful votes
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March 4th, 2017

I "hired" someone to make a logo, paid extra for 24 hour turnaround of first proof. Had nothing after 36 hours. Asked for refund. Got that, but found out that Fiverr does NOT allow you to get your money back. They, in fact, KEEP your money as "credit." Also found out that you can only use said credit on an amount that is the same or less than what you have. So I had $25 in and wanted to hire a new person for $30. Sorry, can't use the credit! SO I stupidly paid another $30 for another person to make a logo. I told him EXACTLY what I wanted, sent a pic of something similar, he gave me literally nothing that I asked for and even spelled my company name wrong. Five go-rounds with the same guy later and he "delivers" and then somehow closes the gig. I paid for 2 logos, only got 1.

I left the guy horrible feedback after he refused to communicate with me, and then he left feedback saying I was horrible and no one should work with me, meanwhile he has my money and I have 1 logo that is sort of-ish OK when I paid for 2. He then contacted me and said that if I left him positive feedback he would refund my money. I sent that on to Fiverr support and they said "just do what he asks." So, apparently, it is A-OK to extort good reviews from customers. The best part? Now they have $55 of my money in the form of a store credit that I will never use. A**holes. DO NOT USE.

Date of experience: March 4, 2017

Thumbnail of user malinis5
India
1 review
1 helpful vote
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May 9th, 2018

FIVERR FRAUD COMMENT
Yes, definitely fiverr is a great scam community. Remember fiverr moderators are very cheap and irresponsible. They are always for byers side becoz

If buyer dispute payment from paypal then your money deducted from your fiverr wallet and money will be refunded to buyer and, our work and time goes

Waste. I have requested and created ticket too much time but they were never responded correctly. In last i leave hope to get money back. And i lost

My $65. In my suggestion to all seller dont sell your service in fiverr, search other best communities. Your money is not safe in fiverr and there

Are many strict rules provided day by day for sellers on fiverr. FIVER IS FRAUD COMMUNITY.

Date of experience: May 9, 2018

Thumbnail of user taylorm106
Massachusetts
1 review
4 helpful votes
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July 11th, 2017

I love review sites on companies that are trying to scam people, and from reading the reviews this appears to be one of those companies. Thank you for the warnings.

Date of experience: July 11, 2017

Thumbnail of user hiroshim
Romania
5 reviews
5 helpful votes
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September 21st, 2017

Fiverr is now full of low quality providers and the whole platform is about money, not about quality. You feel like everyone wants your wallet without giving anything back. Avoid.

Date of experience: September 21, 2017

Thumbnail of user gregoryc64
Ukraine
1 review
0 helpful votes
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October 26th, 2017

Great design of the website, people are quick to respond. Yes, sometimes you don't get what you want, but overall, I was always satisfied with the quality of work there.

Date of experience: October 26, 2017

Thumbnail of user rayd295
Texas
1 review
1 helpful vote
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March 15th, 2022

If you're looking for a great animator to handle your 3D animation project, you can reach out to: fiverr.com/abdek2020. He really did a professional work for me and my team.

Service
Value
Quality

Date of experience: March 14, 2022

Thumbnail of user thomasi196
Canada
4 reviews
8 helpful votes
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March 16th, 2023
Verified purchase

Keep your money. I have dealt with quite a few (about 10) different sellers on this platform over the years. I was always thinking to save money, and help some less fortunate people out at the same time. I had faith and kept looking for a seller with an ounce of decency. They are no where to be found. The sellers will try to rip you off at the drop of a hat.

The very worst scenario is a project with payment milestones. Once a seller has received some payment, they now own you. They will try to get you off the platform, ask to send money directly to their bank... Stop working, delay after delay... have you believe they will continue,... etc... etc... Finally they will need more money to continue... "ALL" the sellers will act as though they care, and they are good people... DON'T BUY IT. Every seller I have had the displeasure of dealing with, are scammers.

The company (Fiverr) have told me that sellers will get banned for violations etc... Total B.S... Sellers can open new accounts so easily in other peoples names, emails, addresses, bank accounts etc...

Now with all of this being said, my projects have been copywriting and web related projects. So I can not comment other industry participants. But regarding my projects, I found Bangladesh and Pakistan sellers to be the worst, and Indian and African sellers not far behind... People from these countries prey on western people.

Hire local... Know who you are dealing with! In the long run you will save money and be much safer.

Good Luck!

Date of experience: March 16, 2023

Thumbnail of user laurag1437
North Carolina
1 review
0 helpful votes
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November 8th, 2021

Be very cautious when using this app. A Fivver seller blocked me from my own website, he actually changed my password and username because he was angry at my review. I initially gave him a 3 out of 5 because he said he would take 48 hrs, which took 6 weeks. He was sick, technical issues, never responded for days and constantly did the wrong things from my requests. After my review he threatened me to change my number to a higher number or he'd do harm to himself. He told me I ruined his life forever and I'm a cheat. He also blocked any of my viewers from any content on my website from destroying my menu bar. Fivver, is crediting my money back from this seller and "allowing" me to hire another Fivver seller to fix this major problem and "generously" giving me a 10% discount.
This is a fraudulent company who supports criminal sellers. He used my username and password to change and block me out of my own website permanently. He erased content and is still writing me threatening messages privately and all over my social media.

Date of experience: November 8, 2021

Thumbnail of user robertc383
North Dakota
1 review
5 helpful votes
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August 24th, 2017

Seller posted that the order was complete without actually submitting any product. Now I am being charged for it. What a ripoff! I will never even consider using fiverr again.

Date of experience: August 24, 2017

Thumbnail of user matthewb543
Indiana
1 review
4 helpful votes
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December 4th, 2019

I created a seller account on Fiverr - from account creation to date, I've been unceasingly inundated with scam gig requests. I'm a data scientist, and offer freelance machine learning dev experience on the side. Literally every request except one that I've received - and I get them daily - has been some variation on the following theme: "I (buyer) and from (some foreign country) and want you (seller) to set up a fake account for me on (gigging platform) because (bogus reasons ranging from work visas to online censorship)."

There exists no means for sellers to report scam requests, and therefore I'm stuck dealing with these messages until the accounts behind them are banned. And in spite of what Fiverr claims, this DOES impact my response rating on-app (not all scams are caught), which currently sits at 60% despite my perfect non-scammer rapport.

See attached my entire message log. Literally every message excepting one is from a scammer. The one non-scam account that did message me was asking me to commit academic plagiarism; that's not much better:(

Fiverr is either in WAY over their head with this, or willfully negligent at maintaining a positive environment for their sellers. All it would take is one machine learning intern with a substandard message dataset to build a spam filter for these sorts of things - Fiverr, if you're reading this (and I suspect you aren't), I'll build it for you.

Date of experience: December 4, 2019

Thumbnail of user allil3
Nebraska
3 reviews
4 helpful votes
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April 12th, 2017

As a seller:

-They take 20% of what you make

-There are too many factors that could cause your account to close WITH FUNDS IN IT

-There are fake buyers on the site that try to ruin your reputation

-They don't even have a number you can call in case something goes wrong, you can only create a ticket and pray someone actually helps you

-When doing things like trying to receive your funds via Direct Deposit, they send you to a scam website called Payoneer.

-Payoneer will take the left over money after Fiverr takes their 20% and their customer support? Dear god look at the reviews on that site. It's horrifying. And personally, I am out of money due to this exact situation.

-You will never see any money. Regardless of if you do direct deposit or not. Most people on the site are from 3rd world countries, selling things that are completely underpriced for the amount of work you do, meaning you will never get a fair price for your work- after all most buyers obviously just want "cheap labor."
And after all of these fees are deducted, what are you left with? Really think about this. 50 cents an hour depending on the job?! That's not a living, and it's not even a side job.

-Please find another way to sell your gigs don't use Fiverr and avoid Payoneer like the plague.

-I wish I would have heeded the warnings of all the other bad reviewers before I wasted my time and joined this site, please don't be like me. Learn from my mistakes.

Date of experience: April 12, 2017

Thumbnail of user katl30
Estonia
1 review
14 helpful votes
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June 25th, 2015

For both sellers and buyers, having been both on this site.
Sellers Side:
I used to sell graphics, I was actually one of the people that took time and put in effort when working on orders (unlike a lot of people there), but the commission fee (20% + $1 off each withdrawal) is way too much if the lowest price is $5 (which is what most orders go for)
The customer support is useless, if you have a serious question, they will just ignore you!

Buyers Side:
Most work provided there is crap, these so called writers use word spinners, 99,5% designers use clipart for logos of templates for other stuff (business cards, flyers etc), lots of copyright infringement, most work in their gallery examples is fake.
A saxophone player guy that I ordered from actually used a virtual instrument instead of an actual saxophone to record the solo.
The list goes on.

Long story short, the site is just overall crap, they advertise themselves as a place for professionals, but the majority of the people there don't even speak english nor have the base knowledge of the thing they advertise they can do.

Oh and something interesting, even if you get a refund from a seller, your money stays there as a "Fiverr Credit" which means you can't get it back on your card / paypal.

Tip for consumers:
Would highly suggest you stay away from this site unless you want to get ripped.

Service
Value
Shipping
Returns
Quality

Date of experience: June 25, 2015

Thumbnail of user giovannia8
Switzerland
3 reviews
11 helpful votes
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November 13th, 2016

I went to fiverr looking for a new logo design. After wasting tons of time filtering a lot of offerings I chose three designers and gave them the job. One of them despite having an impressive portfolio really wow stunning original logo designs, she delivered a very amateur design so the portfolio logos weren't her work... obviously. Second designer the same story, fake and stolen design portfolios.

How could fiverr be done smarter? When I post a job, I want to be able to filter gigs by the number of verified jobs done and the feedback ratings. I can't do that and it shows me a designer with #1 rating just because she/he got two jobs and got highest feedback probably were her/his friends. If I am willing to pay for quality and say I place a budget of $400 for a design I want to keep all the fake, junk and scammers away and not waste my time.

Beware of Arbitrage: arbitrage are people that have a luxury level portfolio and they look authentic designers but at the end they are subcontracting other designers and getting a margin. Yes they are making money without doing anything... fiverr can detect this easily by automatically analyzing the reviews tree because the arbitrage folks give reviews to the real providers too.

You can get what you need eventually after spending a lot of time. If your budget is higher you will get more junk to filter out and fiverr doesn't help.

Date of experience: November 13, 2016

Thumbnail of user missg5
Sweden
1 review
4 helpful votes
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October 23rd, 2017

I'm galaxee. My account has been permanent suspended suddenly yesterday due to my 3 years old gig google reviews without warnings.

I have been an active Fiverr seller since 2014, and the gig was uploaded that year, so this shocks me really that they so drastic closed my account now.
Ive been losing my funds, but even worse is that I have lost my all fantastic customers.
Fiverr was my full time work so it feels really harsh.

Im very sorry for this and for all the ongoing orders I would deliver the coming days:(
It also shocks me how Fiverrs Customer Support service acts, or rather dont acts.
Dealing with their inept, lazy customer service team is beyond infuriating
Fiverr is not cool anymore. They have hade a fool of themselves.

I will be available for MIDI converting orders on my own homepage: www.xposedsounds.com

All the best regards
Galaxee

Date of experience: October 23, 2017

Thumbnail of user williamf42
GB
1 review
9 helpful votes
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January 19th, 2015

I have bought many gigs off Fiverr over a period off 2 years, now l would not touch it with a barge pole. Full off crap sellers. Ordered a gig recently for an ADSENSE WEBSITE, only one BIG problem, job completed with no Adsense Ads. If l wanted adsense ads on the site l would have to leave a positive review for the seller first or pay another $20.

As for the traffic to your website, FORGET IT, rubbish bot traffic which will show as clicks, but you will never get a sale from it.

Make money gigs forget also. Question, if they were earning the amounts off money they talk about in the gig would they really be selling the info for $5? Earn $500 a day, $30,000 a month, etc.

Many off these sellers also offer free gigs for leaving them positive feedback, this should not be allowed. A buyer should be allowed to leave an honest and constructive review off the gig, good or bad. Abusive feedback to the seller should not be allowed.

Feedback on the traffic gigs should again be better from the buyers. Results is what counts from traffic not clicks. As l stated earlier l have never found an honest gig on traffic on fiverr. The clicks show on the link they send you but not on my trackers. Real Scam traffic gigs.

Never going back to Fiverr again where it seems it is full off dishonest sellers and they shadow and tarnish the good ones that might be there. Fiver needs to do more to protect buyer and seller.

William

Service
Value
Shipping
Returns
Quality

Date of experience: January 19, 2015

Thumbnail of user lecyv
Illinois
1 review
6 helpful votes
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September 25th, 2014

NOTHING TO RATE. I place a Logo Order, and they suppose to get back to me in four days, what happened, the guy send me email and said, he is doing software update that's why he couldn't finish. He canceled my order when I reply him, for not reason. And now nobody is in charge of this, send many emails and just automatic transmission with a F. Ticket number but nothing serious. THIS IS SCAM.

Tip for consumers:
www. fiverr.com IS SCAM

Date of experience: September 25, 2014

Thumbnail of user cosimok6
GB
1 review
5 helpful votes
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October 21st, 2017

BEWARE! First time, lost 80$! Full of fake accounts, if you make an order you cant get your money back unless the free lancer cancels. 80$ lost on a 22 second video which was unpresentable!

Date of experience: October 21, 2017

Thumbnail of user ks200
District of Columbia
1 review
1 helpful vote
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November 25th, 2016

The sellers make commitments, take the money and do not fulfill the commitments. Fiverr's system is greatly flawed and it favors the fraudulent sellers. I am in the process of working towards getting my refund, via my bank. NEVER WILL I USE FIVERR AGAIN. (That was the first and last time)

Date of experience: November 25, 2016

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From the business

Fiverr is the world’s largest marketplace for creative and digital services, including graphic design, copywriting, voice overs, and music and film editing.
Fiverr is changing the way the world works together by giving entrepreneurs, freelancers, small businesses and even enterprises the resources they need to get things done.

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Thumbnail of user anastasiat7
Anastasia T.
Typically does not respond to reviews

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