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    Fiverr

Fiverr

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Overview

Fiverr has a rating of 1.3 stars from 1,128 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Fiverr most frequently mention customer service, credit card, and low quality problems. Fiverr ranks 107th among Freelancing sites.

  • Service
    262
  • Value
    252
  • Shipping
    163
  • Returns
    191
  • Quality
    238

This company does not typically respond to reviews

Positive reviews (last 12 months): 2.5%
Positive
1
Neutral
0
Negative
39
View ratings trends
146
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How would you rate Fiverr?
Top Positive Review

“Fiverr gave me a refund when the seller was crooked”

Arthur H.
1/1/24

This review began as a 1 star, and I changed it to a 5 star. There is a deficiency in the Fiverr software that made me have to rewrite my complaint every time the seller responded. I thought that the seller had figured out the perfect system to make sure the review never reached Support. However, it did reach support, and support resolved the issue within a few hours after I made the complaint.

Date of experience: 1/1/24
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Top Critical Review

“Mike Oliver Pakistan”

New Y.
10/28/24

I hired Mike Oliver from Pakistan on 9/14 with the agreement the work would be done in 10 days. He tricked me into pre-paying by telling me he would be my personal designer so I paid him and he has never done the work. He is a scam artist do not hire him. Fiverr has no actual customer service available, only AI. I have sent countless emails that have gone largely unanswered.

Date of experience: 10/28/24
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Reviews (1,128)

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Reviews that mention popular keywords

customer service (162) customer support (100) credit card (42) support team (19) phone number (14)
Thumbnail of user natem129
Canada
1 review
0 helpful votes
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December 7th, 2022

Don't trust these f****** at all I've had four accounts with them they've never once had the sellers back people scam you unbelievably they say they can do something just to take your work and your idea then they harass you all hours of the f****** day bugging you constantly then they offer you a credit for the b******* that you went through then they close your account because they they're just a big piece of s*** stay the f*** off them you've been warned I was defending myself from this piece of s*** and they said I was using that bad manners yeah of course I am the guy scamming me lying to me accusing me of being a f****** kid when I'm a f****** 40-year-old man f****** ignorant I've ever previous orders like this where they're just a f****** garbage piece of s*** to f*** you Fiverr my lawyer will be dealing with you

Products used:
I didn't they f****** scam you

Service
Value
Shipping
Returns
Quality

Date of experience: December 7, 2022

Thumbnail of user janr4
Denmark
2 reviews
3 helpful votes
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June 8th, 2011

It's junk most of the people selling junk and with false advertising and once the order is completed the only thing you can do is thumb down but your money has changed hands no where to complain.

Date of experience: June 8, 2011

Thumbnail of user unhappyf4
GB
1 review
6 helpful votes
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March 11th, 2018

DECEITFUL. Graphic Design Seller Leenjay was highly immature & unprofessional - he made an agreement, then deleted work without my consent & didn't refund payment for my child's birthday gift. This behaviour was encouraged by the alleged 'Customer Support Advisors'.
I WOULDNT even recommend this service to my enemy!
'Working'with this seller/Fiverr was an absolute nightmare!

Date of experience: March 11, 2018

Thumbnail of user karank9
India
1 review
1 helpful vote
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September 30th, 2016

A big cheater of all time! Allows Fake People to Sell Anything and making the buyers ruined. Even if the Buyer is Cheated Fiverr is Assured of getting its Payment without anyone figuring over it. I left $15 with them to let them Buy Some flowers to Put on their Grave.
I NOW KNOW CHEAP IS CHEAP ALWAYS!

Tip for consumers:
As a Tip Fiverr Allows to make many fake profiles without any control. So make use of it. Play along with the cheaters if you really have time and Extra Bucks to Waste on a Zombie Platform like this.

Service
Value
Shipping
Returns
Quality

Date of experience: September 30, 2016

Thumbnail of user adamo87
Minnesota
1 review
1 helpful vote
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September 8th, 2016

Took my money without my permission! Customer service does not allow you to contact them until you provide them with your information (email etc.) probably so they can sell it to others!

BEWARE!

Date of experience: September 8, 2016

Thumbnail of user jeremiahn8
Ukraine
2 reviews
5 helpful votes
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May 1st, 2016

Ratings on fiverr are not really right: many users are paying for a gig in exchange for a good review. As a result, you face lots of bad sellers from India or Pakistan.

Date of experience: May 1, 2016

Thumbnail of user craigs134
India
2 reviews
11 helpful votes
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March 10th, 2018

Buyers ask I phone in the cost of Korean phone. They doesn't know the value of work and they never try to understand.

Fiverr eats 20% sellers money happily without any customer services.

Date of experience: March 10, 2018

Thumbnail of user yaip
Illinois
1 review
5 helpful votes
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April 16th, 2015

Fiverr only allows for good feedback to be left on sellers. The only time it will allow you to write a review is when your order is marked as Delivered or Complete.

Ask yourself what do you do when you are unhappy with your order/designer. 99.9% of people will answer with "cancel the order". Because why would you want to pay for something that you are dissatisfied with……. I thought its was a little funny that ALL the sellers have 4+ stars but now i understand why...

In my situation I needed a logo design, I had an image of what I wanted no creative input needed.

1st designer canceled the order on his end- couldn't leave feedback because the order wasn't completed

2nd designer just told me they couldn't help me and left the order sitting there without canceling it. Once again I can't leave feedback because the order wasn't completed.

Date of experience: April 16, 2015

Thumbnail of user umers2
Singapore
1 review
1 helpful vote
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March 11th, 2017

Guys i m using fiverr.com and i think this is the best website on planet for freelancing. Alot of gigs with different services and very good experience.

Date of experience: March 11, 2017

Thumbnail of user johnh674
Texas
1 review
5 helpful votes
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March 8th, 2017

Stay away, Fiver has a bunch of thiefs on the site. It's just trash trying to make a living off other peoples work. I'm sure your site does not even check the work they are peddling. Crap website.

Date of experience: March 8, 2017

Thumbnail of user steynj
Netherlands
1 review
2 helpful votes
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July 2nd, 2020

I'm a seller on Fiverr, I sell custom full-cycle game development. Recently I delivered a game to a client of mine via Fiverr, he ordered a "fishdom kind of game" for 800$. After 20 hours of work and 3 small revisions I delivered the order, it was quiet for almost 2 days until I got a message: 'The order was canceled by Fiverr Customer Support.
The order funds have been returned to the buyer'. So the buyer just contacted Fiverr customer support and asked them to cancel the order AFTER I did the final delivery. Fiverr didn't contact me to discuss this with me, they just canceled the order. This is something unbelievable as the buyer CLEARLY didn't want to pay for my work, and just simply canceled the order when I delivered and essentially got a free game.

IF customer support wants to contact me here is my user name: steynisback

Date of experience: July 2, 2020

Thumbnail of user nathany39
Pennsylvania
1 review
1 helpful vote
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February 2nd, 2022
Verified purchase

I paid for a 2-page CV only to wait a week and not receive it. The cancel/refund process is a pain and is designed to waste your time so you don't get your money back.

Service
Value
Shipping
Returns
Quality

Date of experience: February 2, 2022

Thumbnail of user danielleb42
Wisconsin
14 reviews
69 helpful votes
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January 20th, 2016

Unfortunately, most of the reviews on here are for the independent sellers on the website instead of for the actual website. Fiverr can not control what the sellers do and you should all be aware of this. If you have a bad experience with a seller or buyer, don't blame it on the site. Report them to customer service instead!

I've been on Fiverr since October 2015 as both a buyer and a seller and have never had one bad experience. As of today, I've made $300+ on the site by offering my proofreading, editing, and writing services. Nobody has ever tried to trick me out of the money they were supposed to pay me, and no seller has ever lied about their services or tried to give me less than what they were offering.

I'm giving them 4 stars because I dislike the fact that, for sellers, they take $1 from every $5 you make. I understand that the site has to make money to keep offering themselves as a platform for freelancers, but I think they take too much. I also dislike the fact that it takes funds over two weeks to clear.

PROS
+Sellers can accept custom orders
+Sellers can set their gig to vacation mode if they're going to be away
+Buyers can cancel their order and get a refund if the gig is late

CONS
+If you buy something and don't like it, you can't get a refund

Tip for consumers:
Get a free $5 gig when you sign up here: https://www.fiverr.com/s2/58ca8e4ad9

Service
Value
Quality

Date of experience: January 19, 2016

Thumbnail of user filbertw
Indonesia
1 review
2 helpful votes
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May 26th, 2021

A buyer cancelled his order on my service when I already delivered 100% of my service (and this is hundreds of dollars social media service). His payment's on my pending clearance state. But it still gets cancelled by Fiverr. Imagine delivering something worth hundreds of dollars only for it to not be paid.

I can't even describe with a proper word on how ridiculous and dumb Fiverr is on imposing their rules. Fiverr NEVER even questioned me anything about the buyer's complaint (Buyer claimed that I never delivered my service which is crazy: scammer). Fiverr straight up cancelled the payment without asking for clarification from the other side of the issue. Like is that even professional?

What's worse is when I tried reporting this issue, I never heard back from Fiverr, not to mention how difficult it is to actually find their customer support, I found it from going through the community forum. That's an effing joke. Fiverr also charges 20% of my income for their supposedly "middleman/platform" service. Jokes on YOU FIVERR, charging 20% for doing f*ck all? For making it easier for scammers to actually scam people out?

DON'T EVER USE FIVERR! I'm trying not to be biased, I'm throwing out all the facts, what I've experienced. If you were in my shoes, I bet you you would be much more mad than I am right now.

What a joke of a company.

Tip for consumers:
Tip: NEVER use fiverr if you don't want to be scammed out and not getting any help from your supposedly "middleman/platform"

Service
Value
Shipping
Returns
Quality

Date of experience: May 26, 2021

Thumbnail of user siwj
Arizona
1 review
4 helpful votes
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August 1st, 2019

I was asked to pay my $420. Which I did, weirdly it said error every time and said my card would NOT be charged. Well horrific surprise when we realized that oje card was charged twice with $420 and another card was charged one with $420. That's a total of $1260!
When contacting them the first representative didn't even bother reading just told me to go and pay again and send me the link. Heck no! I already paid 3 times!
I've gone through 7+ representatives and each and everyone of them says something else. Also they then lost my credit card info (the ending figures and name) TWO TIMES! To see where my money is or went!
To this day we have received ONE payment back, now they are starting firstly to blame another company who they use for payments. Then they started blaming MY bank for HOLDING the fund. Why should my bank hold the funds? They don't!
I've waited to do a review as I hoped this problem to be solved ASAP, and actually considered moving forward with the artist! But after being passed on from one representative to another AND then then blaming firstly a company that apparently takes their money and payments and then continuing to now blame my bank for it. This is OUTRAGEOUS!
It's been 11 days since I made all payments and filed complain etc. Fiverr also promised to have the money back in my account from 7-(MAX)10 days! Again I'm still missing $840!

Stay away! Far away!

Date of experience: August 1, 2019

Thumbnail of user jerryw53
Ohio
1 review
2 helpful votes
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February 5th, 2016

I have been both a buyer and a seller on Fiver and I've been disappointed both directions. As a buyer I've had sellers who delivered just horrible quality then got mad when asked to make it right. One even filed a complaint against me when the product he delivered wasn't even close to what he'd promised and I refused to pay. Another did such a low quality job that I think my kid could have done better. I understand I won't get much for $5 but in my case I offered more in exchange for better quality and the quality was still low.

As a seller I find there are very few orders and the site is a bit hard to navigate. Just try to find your own "gig" for example, even from your admin pages, to do edits.

My customers have liked my products and I've gotten "tips" on sales which in many cases doubles my income. The problem is the fees charged eat it up. Let's say I have a $5 item and I get a $5 tip so I made $10 from the sale. But then Fiver charges me $2 in their fees plus an additional $1 to send me my money via PayPal. If I want it sent any other way the fees are higher, in some cases MUCH higher. So Fiver is taking 30% of my gross income on the sale!

If I'd made the $5 sale and NOT gotten a tip they would have taken $3 of the $5 I was paid. Making $2 for an item isn't profitable.

In the "Price-Quality-Service, Pick any two" equation you're getting a very low price, but I'm just not seeing that you're getting either of the other two. When you only get one of the three items it's a bad deal and should be avoided. That's my advice for both buyers and sellers... Avoid it.

Service
Value
Quality

Date of experience: February 5, 2016

Thumbnail of user gailg73
Canada
1 review
9 helpful votes
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July 4th, 2018

I used Fiverr for the first and last time and it was an absolute disaster. My three day book formatting turned into weeks and then well over a month. The "seller" who advertised as fluent in "English" was clearly not "fluent" and made huge errors in the book formatting. Fiverr seemed to take the position that if the seller put text in ANY order then it was a completed job. Consequently text was broken up, Text that read "She clearly thought me a bit soft in the head" was formatted to read "She clearly thought me a bits of tint he head" I could provide over a hundred examples. Fiverr kept insisting I work with the seller whose lack of English skills made the formatting a nightmare because they could not see the positioning errors in text. Fiverr basically held my payment hostage, kept referring me back to the seller and clearly did not read or understand the issue. Finally I requested a revision, again, the seller sent a revision and Fiverr immediately marked the deal as closed (before their three day review period). I will have the entire book done with a professional and I will NOT recommend FIverr nor will I deal with that company again. Most disappointing experience.

Date of experience: July 4, 2018

Thumbnail of user marcusb60
Texas
1 review
8 helpful votes
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October 13th, 2015

DO NOT USE FIVERR.COM. EVERY "GIG" OFFERED IS A SCAM. ANY DISPUTE YOU MAKE ENDS IN YOUR ACCOUNT BEING BLOCKED OR TERMINATED, IN WHICH RHEY STATE, "CLOSE THE DISPUTE AND THEY WILL ASSIST IN THE ORDEAL". THIS WEBSITE WAS CREATED BY CON ARTISTS FOR CON ARTISTS THAT COOPERATE ON ANY AND EVERY MATTER PERTAINING TO THE SELLER. NO MUSICIAN SHOULD EVER USE THIS SITE.

Date of experience: October 13, 2015

Thumbnail of user billp37
Poland
13 reviews
272 helpful votes
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March 6th, 2014

Good website. You can find anything you need. You just have to spend sometimes finding the right person for the gig. But at this price nothing comes closer.

Date of experience: March 6, 2014

Thumbnail of user patriciar35
Delaware
1 review
3 helpful votes
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September 27th, 2014

I HAVE NEVER LEFT A WEB SITE PAYING LESS THAN I WANTED TO PAY.

Fiverr wants to look impressive, and sound impressive and get THEIR money.

If Fiverr got the tips, they would set things up in a simple, straightforward way - the way absolutely every business sets up the page where you send in your money.

Date of experience: September 27, 2014

Thumbnail of user ksenian3
Sweden
1 review
1 helpful vote
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May 30th, 2018

Attention! This person is a scammer, our company was a victim of his actions, please be aware and share this information with your contacts and via social networks

Date of experience: May 30, 2018

Thumbnail of user deborahs1264
California
7 reviews
4 helpful votes
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May 10th, 2023

NOT INTUITIVE- I originally set up my account to hire a web developer but now I'm trying to set up offering of my business services but it's impossible to figure out how to do that on the platform. Extremely frustrating experience I've been on here 20 minutes and have gotten nowhere - it is very unclear how to even upload my photo

Date of experience: May 10, 2023

Thumbnail of user susand552
China
1 review
0 helpful votes
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April 4th, 2019

I will be honest with you. I bought a coat! I didn't know what to expect but it's so amazing. The site is adorable, very fashionable and the clothes are reasonably priced. Will be ordering again.

Date of experience: April 3, 2019

Thumbnail of user danb134
New York
1 review
17 helpful votes
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February 18th, 2016

Maybe I'm bias because I'm a seller on Fiverr ($4k earned in January 2016). However, most of the user reviews I saw on this site are coming from people who seem to need to be better at reading comprehension. I've never had Fiverr not pay me. I have also purchased many gigs on Fiverr and have had 1 or 2 not go perfectly well, but a simple modification request to the seller was all it took to get them to correct the problem.

FOR SELLERS.
For new users, payment can be delayed 2 weeks (potentially up to a month, it's been awhile since I was a new user). They are VERY transparent about the payment system and you can even see exactly when the money is available for withdraw.

FOR BUYERS.
Use some common sense before bidding on a professional service. Ask for their portfolio (if it's web design, graphics, writing, etc). Ask what specifically is included in your purchase. Fiverr cannot force you to accept a seller's work, so if the work done is not what you were expecting, request a modification and the seller must work with you to make it right. Again, read the terms on the site and utilize the tools available instead of calling it a scam.

Tip for consumers:
Whether you're a buyer or a seller, use your head. Fiverr is not a scam, but you are working with a global marketplace and you should always ask for credentials from sellers.

Service
Value
Quality

Date of experience: February 18, 2016

Thumbnail of user jessw24
Nevada
7 reviews
48 helpful votes
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January 1st, 2016

When I first saw this site, I thought it was a great idea. I needed a simple logo so I requested one from a popular seller that had what seemed like a great portfolio and next to no negative reviews. I sent him a (very simple) sketch to work from.

Big mistake. He handed me back a "logo" that was literally just text in a font that you can grab off the internet for free with a crappy three second shape design next to it (it wasn't even a font good for logos). I know this because I HAD THE SAME EXACT FONT ALREADY INSTALLED ON MY COMPUTER.

I literally could have created the same logo in less a minute. The only reason I didn't create the logo myself was because I wasn't familiar with vector programs. Even so, I know how to use the damn text tool. Of course he ignored the few (stupidly simple) requests I had for the logo.

Needless to say, I tossed that piece of garbage into the recycling bin the moment he sent it to me.

Service
Value
Shipping
Returns
Quality

Date of experience: January 1, 2016

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From the business

Fiverr is the world’s largest marketplace for creative and digital services, including graphic design, copywriting, voice overs, and music and film editing.
Fiverr is changing the way the world works together by giving entrepreneurs, freelancers, small businesses and even enterprises the resources they need to get things done.

Company Representative

Thumbnail of user anastasiat7
Anastasia T.
Typically does not respond to reviews

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