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Fiverr has a rating of 1.3 stars from 1,128 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Fiverr most frequently mention customer service, credit card, and low quality problems. Fiverr ranks 107th among Freelancing sites.
This company does not typically respond to reviews
This review began as a 1 star, and I changed it to a 5 star. There is a deficiency in the Fiverr software that made me have to rewrite my complaint every time the seller responded. I thought that the seller had figured out the perfect system to make sure the review never reached Support. However, it did reach support, and support resolved the issue within a few hours after I made the complaint.
I hired Mike Oliver from Pakistan on 9/14 with the agreement the work would be done in 10 days. He tricked me into pre-paying by telling me he would be my personal designer so I paid him and he has never done the work. He is a scam artist do not hire him. Fiverr has no actual customer service available, only AI. I have sent countless emails that have gone largely unanswered.
I'm a seller on fiverr and I have had shockingly bad support from admin. They support the buyers and don't support me, DESPITE the fact that they can read the conversations between the client and myself and they can see when clients leave dishonest feedback.
Plus, if you edit your gig, if someone in the office doesn't view your edits and release your gig, it won't show in the searches until you tell them to release it. This has happened to me so many times I can't count.
It seems that if you criticise admin, they do nasty things to stop you from earning money through fiverr. The admin are young upstarts who couldn't provide customer service if their life depended on it. Fiverr admin sucks.
When I became disillusioned with Fiverr, I searched for another similar site and found Fivesquid. What a complete and total difference. I get treated with respect and appreciation over there. No problems at all. Plus the British Pound is worth quite alot more than the US dollar, so I get to keep more of what I've earned.
Ditch Fiverr and use Fivesquid instead.
Date of experience: February 20, 2018
I tried ordering a logo for $5.00. I placed the order, then it asked me to create an account. During that process, it froze up. My credit card was charged through PayPal for $5.50 (why is there a $. 50 fee if they keep $1.00 of each order?), but no way to get back in to the order. I was able to get signed in sometimes, but no orders pending. I wrote emails for help, and they told me they needed my transaction number. I didn't have one, because they didn't show my order anywhere. Back and forth emails asking me to sign in, me telling them there was no order, finally they told me to contact PayPal for a transaction number. Got that, they emailed me again to sign in and complete my order. I tried in IE and got locked up when I entered my username and password. (It just kept loading and loading and loading.) So I went into Chrome, got into signon screen, but the field for User name would not open up so I could type in it.
They said they will refund my charge if I can't get in... I'm waiting to see if that happens. It's been almost two weeks! So I never even got my order completely placed, but I've spent hours trying to get in and finish my request. So who knows how it would have worked out, since it's impossible to log in.
Date of experience: June 26, 2016
Fiverr Fraud Fking Febsite Five Fraud.
1)20% Commission from Both Side But Buyer can ask for work and after work done can cancel the project and get their money back if you compliant about it your account will be blocked.
2)Most Lazy Support generic answer if it's about money then beware they will take money block you account for money eating
3)Bank transfer and currency conversion charges high and hidden they are keep money for 15 day and earns interest on it
4)Most of Sellers and Buyers are fake
5)I have lost my lots of money fiverr please avoid it they are scammer have in brand
Thanks
Date of experience: January 15, 2016
Fiverr is good only for loosing time and money, it's a place for scammers. DON'T USE IT! No refund policy, even if you don't obtain what you have bought, they won't give you the money back!
Date of experience: September 11, 2016
Horrible place. It charges money and gives nothing back and it's not improving.If I complete a $10 job it takes $2 from it and also I have to wait 14 days to redeem my money.
Date of experience: April 30, 2018
Fiverr is a total SCAM! DO NOT TRUST THEM WITH YOUR MONEY!
I paid a very high amount for a professional design. What I got back was beginner, basic design. I paid over $50 an hour for this work. I complained and tried to get a refund -- NO HELP AT ALL FROM SITE MANAGERS!
COMPLETE SCAM! They actually tried to get me to send more money to the designer - in hopes that he would refund part of my original fee. TOTAL SCAM!
I wanted a simple 1 page PowerPoint timeline. What I got back was not a timeline - not designed at all. Any beginer user (meaning an elementary school user) could have produced this design. I tried to get the designer to change. I sent samples of what I wanted. He then took his inital 2 page design (I requested one) and condensed it to one page and said he was done!
TOTAL SCAM!
Date of experience: November 8, 2021
Fiverr will banned your account without any warning before they banned it,
The worst is that you will not able to get your fund instantly it was banned until 45 days or your fund is gone forever.
Date of experience: February 5, 2016
I made several orders without logging in. But while i logged in, the orders disappear. I tries to contact customer service, got their feedback, but problems has not solved.
Date of experience: August 25, 2016
Fiverr is a platform that does not take care of sellers a few days ago elsabrown took me a course of akashic records where after I cancel I cancel the course, I as a seller I was not agree and complained to the administration of fiverr to have him pay me The course because she had received it complete, send them the physical evidence that if it had been delivered, they on their part did nothing, this woman has set the course that I dictate on your platform without my consent doing plagiarism, and fiverr does nothing. I show that this page fiverr does not give guarantees to the sellers, I was a victim and as I can happen to anyone
Date of experience: August 1, 2017
They will take your money and run. Customer service is only geared to helping the sellers and therefor protecting the earnings of the seller and fiverr.
Date of experience: November 16, 2016
Do not, do not do NOT use Fiverr's services. How this company is still in business is beyond my comprehension. I ordered a deluxe logo package for $40 - thinking I would get some decent logos - and after working with two designers - I have decided that this company hires amateurs with no experience to design for them. I tried to get my money back - known as a refund for a dissatisfied customer in most industries - and was told that my money would be put in a "shopping cart" for future purchases. ARE YOU KIDDING ME? DO NOT USE THIS COMPANY.
Date of experience: May 10, 2017
Fiverr is a scam don't every buy anything. Ordered traffic and got spam! Paid for nothing the seller is not responding and Fiverr is not trying to help.
Date of experience: June 20, 2017
Total garbage. Files were late. Working files not supplied. Do not use Fiverr.com if you value your end client. If it smells like crap, it usually is crap.
Date of experience: September 19, 2017
I tried it because it was cheaper and got ripped off. Contacted customer support but of course they don't take our side because they get a percentage of every sale. Please don't get ripped off.
Date of experience: August 22, 2018
I don't understand all the negative reviews, it was my first time using them and had a great time, was a little confusing at first but I figured it out.
Date of experience: November 30, 2015
Horrible site. I lost 20 bucks and a bunch of time trying to get them to work. Complete ripoff. I would give it a negative 5 if I could. Buyer beware.
Date of experience: October 9, 2014
Walukepi001
May 2,3:54 PM
I have been trying to get a gig finished for three weeks. The first seller that I contacted didn't take any action on the gig until 30 minutes before the due date and then wanted me to resubmit all of the requirements to him again. I cancelled that order and returned to someone who I purchased a gig off of a year ago which cost me 4 times as much. Then even though I had $10 in credit on my account, your site pulled the full amount out of my PayPal.
After I returned to a previous seller that I used a year ago, I provided all of the requirements and heard nothing back until the day of the deadline where I received an email claiming connectivity issues and that he would need an extra 24-48 hours on my gig. I agreed to provide him the extra time and the due date came and went again without any product being given.
When I contact him this morning, I get a. Png file instead of the different versions that the gig promises and no source files. To make it worse, the image doesn't fit on the size page that I informed him multiple times that I was looking for.
So bottom line is that I was scammed out of my $40 plus your commission. To say that I will never use your service again is an understatement. I am cancelling my account as soon as this email is sent. I will make it my mission to flame you on any customer service site that I come across.
Date of experience: May 2, 2016
Site doesn't work. Can't set up an account. Can't get to a contact page. And customer service sends you a link to submit a ticket. Guess what, that page doesn't work either!
Date of experience: March 22, 2023
Fiverr closed my account anyway. I have hundreds of dollars and the have suspended my account. The peoples at fiverr contact me with a comic picture and fake names.
Date of experience: November 5, 2017
I created a fiverr account and I purchased a service and I waited for the service to be received to close my account.
I do not know why
My money was stolen
Do not waste your time
Date of experience: April 30, 2018
I uploaded a sketch I made myself for a business logo and asked for a digital revision from a graphic artist because I couldn't work Photoshop to save my life, turns out that compared to the product I got back I could have saved $50 and endured a near-death experience with PS. The original sketch lines were visible, there was hardly any uniformity to the lines, and none of the simple modifications I asked for were completed.
STAY AWAY FROM THIS SITE!
Date of experience: May 27, 2017
I reviewed lots of portfolios and settled on one where every logo looked really sharp and unique. I paid for just the $5 logo thinking if I was happy I would use this designer again.
Well, I was given a 10 day wait and the order went 11 days. On the 12th day I got the logo along with an additional HD file for having to wait the extra day but it was useless.
My site is about budget family travel. I gave a very detailed explanation of what I needed and my site url for reference. I assumed the designer would visit the site and get a feel for what it needed.
Instead, I got a logo in a very patriotic color scheme that looked very much like it was supposed to resemble a mother giving birth. Basically a large "C" shape, open side down, with a circle on top (moms head). Then another of the same shape, only smaller, flipped around and placed inside the "arms" of the mom. Everyone I asked to look at it said it made them think of a woman giving birth to a baby head first.
My tag line also includes the letter "g" in it but the bottom of the G was cut off. So it looked like a really glaring mistake, or a rush job.
Supposedly, I get a revision so I wrote back and explained why I can't use this logo. That was three days ago and I've yet to get a reply. Glad it was only $5 I lost.
UPDATE: It is now 6 months later. I never received a reply to my request for the revision that I was told I could have. I never received any reply at all.
Tip for consumers:
I'm guessing the stuff they show in the portfolios, if it's legit, is all stuff that costs way more than just $5. I should have known for $5 I wasn't going to get much better than I could do myself on PicMonkey.
So if you're trying Fiverr for the first time with the $5 deal be aware it's a shot in the dark.
Date of experience: October 11, 2014
It's a hell, and sellers doesn't replies after ordering unbelievable.
Hoping to go for thatifthis which seems to fkn rock the fkn way out and doesn't needs my money damn!
Date of experience: September 23, 2013
Fiverr is the world’s largest marketplace for creative and digital services, including graphic design, copywriting, voice overs, and music and film editing.
Fiverr is changing the way the world works together by giving entrepreneurs, freelancers, small businesses and even enterprises the resources they need to get things done.
